NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an “Off” or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both blink seven times followed by a pause, then continue in a repeating pattern.
Sure Start has identified a problem (Manual Recovery Policy Set)
This computer has experienced a problem in locating a valid BIOS image, resulting in a failed startup. HP Sure
Start will normally repair this type of issue; however, on this computer HP Sure Start has been configured to
operate in manual mode key sequence. To proceed with the repair, press and hold the following keys:
<ESC>
+<UP arrow>+<DOWN arrow>
. To avoid the need for this manual recovery step, set the HP Sure Start recovery
policy to automatic. If this error reoccurs, a service event is required to identify the source of the error and
take appropriate corrective action.
NOTE:
The computer will attempt to notify you of this problem through a series of blinking lights. When you
attempt to turn on the computer from an “Off” or “Hibernated” state, lights associated with the
caps lock
and
num lock
keys will both blink eight times followed by a pause, then continue in a repeating pattern.
POST Error Messages and User Actions
Test description
Displayed message
Error code
Possible user actions
Product
information
Invalid value
00A
Contact support for assistance.
Startup test
Memory module
2E1, 2E2
Attempt to reseat the memory module and then repeat the test.
See “Overview of How to Troubleshoot Problems When a Computer Does
Not Start Up or Boot Properly” at
http://h20566.www2.hp.com/hpsc/doc/
public/display?docLocale=en_US&docId=emr_na-c01443371
for details
on troubleshooting issues related to the memory module.
If the memory module still fails, contact support.
Startup test
Hard Disk 1 SMART
Hard Drive Detects
Imminent Failure
301
Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test
Hard Disk 2 SMART
Hard Drive Detects
Imminent Failure
302
Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Startup test
Hard Disk 3-6: SMART
Hard Drive Detects
Imminent Failure
309–30C
Attempt to reseat the hard drive and repeat the test.
The hard disk drive may have failed. Contact support for assistance.
Boot Device
Manager
Boot device not found
3F0
Indicates a potential problem with the hard drive. Please run the hard
drive test.
See “Testing a Hard Disk using the Built in Self Test “ at
http://h20566.www2.hp.com/hpsc/doc/public/display?
docLocale=en_US&docId=emr_na-c00439024
for more information.
BIOS Recovery
BIOS recovery
occurred
500
This message indicates that BIOS recovery was completed successfully. No
further action is required.
Battery Check
Primary battery
rReplace
601
This indicates that the primary battery has very low capacity. See
“Checking the Status of the Battery” at
hpsc/doc/public/display?docLocale=en_US&docId=emr_na-c00821536
for details on using the HP Support Assistant to verify the battery
capacity and, if necessary, order a replacement.
Wireless Module
Not installed or
responding
701
Reseat the wireless LAN adapter module, if your notebook supports it.
130 Chapter 6 Troubleshooting guide
Содержание ZBook Studio G4
Страница 4: ...iv Important Notice about Customer Self Repair Parts ...
Страница 6: ...vi Safety warning notice ...
Страница 28: ...3 Illustrated parts catalog Computer major components 16 Chapter 3 Illustrated parts catalog ...
Страница 148: ...6 Open the crash dump file 136 Chapter 6 Troubleshooting guide ...
Страница 182: ...WLAN device 15 WLAN label 15 WLAN module removal 33 spare part numbers 19 33 workstation guidelines 27 170 Index ...