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TROUBLESHOOTING SCENARIOS AND SOLUTIONS

123

Chapter 5

Troubleshooting Scenarios and Solutions

This section presents an extensive overview of various troubleshooting scenarios and includes possible
solutions for each.

Solving Minor Problems

Table 5-3

Minor Problems

Problem

Cause

Possible Solution

Workstation appears locked up
and will not turn off when the
power button is pressed.

Software control of the power
switch is not functional.

1

Press and hold the power button for at least four
seconds until the workstation turns off.

2

Disconnect electrical plug from outlet.

Workstation seems to be
locked up.

Program in use has stopped
responding to commands.

1

Attempt the normal Windows “Shut Down” procedure.

2

Press the power button for four or more seconds to turn
off the power.

3

Restart the workstation using the power button.

Workstation date and time
display is incorrect.

Real-time clock (RTC) battery
might need to be replaced.

1

Reset the date and time under Control Panel.

2

Replace the RTC battery.

Workstation appears to pause
periodically.

Network driver is loaded and no
network connection is
established.

Establish a network connection, or use Computer Setup or
Microsoft Windows Device Manager to disable the network
controller.

Cursor will not move using the
arrow keys on the keypad.

The

Num Lock

key might be on.

Press the

Num Lock

key. The

Num Lock

key can be

disabled (or enabled) in Computer Setup.

Cannot remove access panel.

Hood lock (Smart Cover Lock),
featured on some workstations, is
locked.

1

Unlock the hood lock using Computer Setup.

2

Use the access panel FailSafe Key in case of forgotten
password, power loss, or workstation malfunction.

Poor performance is
experienced.

Processor is hot.

1

Be sure airflow to the workstation is not blocked.

2

Be sure the fans are connected and working properly
(some fans only operate when needed).

3

Be sure the CPU heatsink is installed properly.

Hard drive is full.

Transfer data from the hard drive to create more space on
the hard drive.

Workstation powered off
automatically and the Power
LED flashes Red two times,
once every second, followed
by a two-second pause, and
two simultaneous beeps are
heard.

Processor thermal protection
activated:
A fan might be blocked or not
turning.
OR
The CPU heatsink is not properly
attached to the processor.

1

Be sure workstation air vents are not blocked and the
cooling fan is running.

2

Open hood, press power button, and see if the
processor fan spins. If not spinning, be sure the fan’s
cable is plugged onto the system board header. Be sure
the fan is fully/properly seated or installed.

3

Replace the processor fan.

4

Reseat CPU heatsink and verify that the fan assembly
is properly attached.

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Содержание Xw6200 - Workstation - 2 GB RAM

Страница 1: ...HP Workstation xw6200 Service and Technical Reference Guide ...

Страница 2: ... statements accompanying such products Nothing herein should be construed as constituting and additional warranty This document contains proprietary information that is protected by copyright No part of this document may be photocopied reproduced or translated to another language without the prior written consent of Hewlett Packard Company Trademark Credits The HP Invent logo is a trademark of Hew...

Страница 3: ...el Location 19 Product Specifications 19 Power Supply and Cooling 20 Power Supply Specifications 21 Power Consumption and Cooling 22 System Fans and Airflow 22 Resetting the Power Supply 23 Environmental Specification 23 PCI and PCI Express Slot Power Specifications 23 ENERGY STAR 24 ENERGY STAR Compliance 24 Hyper Threading Technology 25 2 Installing or Restoring the Operating System Installing t...

Страница 4: ...mponents 67 Pre Disassembly Procedures 68 System Board Components 69 Removal and Replacement of Components 71 Disassembly Order 71 Security Lock Optional 72 Cable Lock Optional 72 Universal Chassis Clamp Lock Optional 73 Access Panel 74 Front Bezel 75 Bezel Blanks 75 Top Cover 76 Hood Sensor Smart Cover Sensor Optional 76 Hood Lock Smart Cover Lock Optional 77 Front Panel I O Device Assembly 78 Po...

Страница 5: ...Audio Problems 131 Solving Printer Problems 133 Solving Keyboard and Mouse Problems 133 Solving Front Panel Component Problems 134 Solving Hardware Installation Problems 136 Solving Network Problems 137 Solving Memory Problems 139 Solving Processor Problems 139 Solving CD ROM and DVD Problems 140 Solving Internet Access Problems 141 Power On Self Test POST and Error Messages 143 A SCSI Devices SCS...

Страница 6: ...liary PCI Express 173 E System Board Designators F Power Cord Set Requirements G Routine Care General Cleaning Safety Precautions 179 Maximizing the Airflow 179 Cleaning the Workstation Case 179 Cleaning the Keyboard 180 Cleaning the Monitor 180 Cleaning the Mouse 180 H Additional Password Security and Resetting CMOS Resetting the Password Jumper 181 Clearing and Resetting the CMOS 182 Using the C...

Страница 7: ...95 No OS Loading 196 No OS Loading from Hard Drive 197 No OS Loading from Hard Drive Part 1 197 No OS Loading from Hard Drive Part 2 198 No OS Loading from Hard Drive Part 3 199 No OS Loading from Diskette Drive 200 No OS Loading from CD ROM Drive 201 No OS Loading from Network 202 Non functioning Device 203 ...

Страница 8: ...VIII CONTENTS ...

Страница 9: ...outlet WARNING Protecting your Ears If your system is a multimedia model or if you have installed a sound card in your system always turn the volume down before connecting the headphones or speakers This prevents discomfort from unexpected noise or static Listening to loud sounds for prolonged periods of time may permanently damage your hearing Before putting on headphones place them around your n...

Страница 10: ...sing failures or operational interruptions For over 50 years the electronics industry has been aware of the relatively rare but possible threat posed by metallic particulate contamination During recent years a growing concern has developed in computer rooms where these conductive contaminants are formed on the bottom of some raised floor tiles Although this problem is relatively rare it may be an ...

Страница 11: ...nd other potential toxic substances these are reduced into non harmful components through special chemical processes If you require more details about the HP product take back program contact your local dealer or your nearest HP Sales Office Updating BIOS Drivers and Software HP continually strives to implement new enhancements that will increase functionality performance and reliability of your H...

Страница 12: ...ternational regulations Helpful links The following links can also be accessed for additional information Product Bulletin The product bulletin contains the QuickSpecs and is available at http h18000 www1 hp com products quickspecs productbulletin html For information about the Microsoft Windows operating system http www microsoft com For information about the Linux operating system http www redha...

Страница 13: ...fer to the Safety Regulatory Information guide on the Documentation Library CD for product class information You can also refer to the label on the rear of the chassis Parts and Accessories For complete and current information on supported accessories and components visit http partsurfer hp com Subscriber s Choice Subscriber s Choice an HP program allows you to sign up to receive driver and softwa...

Страница 14: ...XIV PREFACE ...

Страница 15: ...e components of the HP Workstation Product Features on page 16 Product Specifications on page 19 Power Supply and Cooling on page 20 Environmental Specification on page 23 PCI and PCI Express Slot Power Specifications on page 23 ENERGY STAR on page 24 Hyper Threading Technology on page 25 ...

Страница 16: ...ssories and components visit http partsurfer hp com Table 1 1 Exploded View 1 CPU Heatsinks 6 Front Bezel 11 Hard Drive 2 Memory Module 7 Chassis 12 Access Panel 3 Power Supply 8 System Board 13 Processors 4 Top Cover 9 System Speaker 14 System Fans 5 Optical Drive 10 PCI E graphics An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive 2 1 3 4 5 6 7 8 9 10 11 12 13 14 ...

Страница 17: ... 25 Inch Drive Bay 6 Hard Drive Activity Light 10 IEEE 1394 Connector 3 Diskette Drive optional 7 Universal Serial Bus USB 11 Optical Drive Activity Lights 4 Power On Light 8 Headphone Connector 12 Optical Drive An optical drive is a CD ROM CD R RW DVD ROM DVD R RW or CD RW DVD combo drive IEEE 1394 is an optional feature If the workstation was purchased without this option then this connector wil...

Страница 18: ...en 12 USB Ports x6 5 Parallel Connector burgundy 13 Serial Connector teal 6 RJ 45 Network Connector 14 PS 2 Keyboard Connector purple 7 Audio Line In Connector light blue 15 Built In Self Test BIST LED 8 Audio Line Out Connector lime 16 Power Cord Connector NOTE To assist you in connecting your peripheral devices the rear panel connectors are labeled and color coded according to industry standard ...

Страница 19: ...l of the unit and on the rear panel Keep this number available when contacting customer service for assistance Product Specifications The following table lists the physical dimensions 1 1 2 Table 1 4 Physical Characteristics Weight typical configuration 16kg 35 lb Tower Dimensions 441 mm 17 4 in tall 165 mm 6 5 in wide 440 mm 17 3 in deep Rack Mount Dimensions top cover and foot removed 165 mm 6 5...

Страница 20: ...for CPU0 12VCPU1 input to onboard regulator that supplies power for CPU1 12V used by PCI 5VSB used for sleep circuitry Table 1 5 Power Supply and Cooling Voltage Voltage Minimum Maximum 3 3 V 3 17 V 3 47 V 5 V 4 85 V 5 25 V 12 VCPU0 11 52 V 12 6 V 12 VCPU1 11 52 V 12 6 V 12 V A 11 52 V 12 6 V 12 V B 11 52 V 12 6 V V12N 11 4 V 12 6 V 5 VSB 4 85 V 5 25 V Table 1 6 Power Supply and Cooling Current Cu...

Страница 21: ...wer Factor Correction APFC Input Current is nearly 1 2 a non APFC PS Yes Passive Power Factor Correction PFC No Operating Voltage Range 90 264 VAC 118 VAC Rated Voltage Range 100 240 VAC Rated Line Frequency 50 60 Hz 400Hz Operating Line Frequency Range 47 66 Hz 393 407Hz Rated Input Current 9A 9A Maximum Rated Power 500 W Heat Dissipation Typical 1228 9 btu hr Maximum 2625 4 btu hr Power Supply F...

Страница 22: ...ion either unplug the workstation from the power outlet or use a power strip with a switch For additional information on power saving features refer to your operating system documentation System Fans and Airflow The workstation includes two rear system fans one CPU heatsink fan for each processor CPU plus optional front system fans BIST LED Yes Surge Tolerant Full Ranging Power Supply Withstands p...

Страница 23: ...s Slot Power Specifications The following table describes the slots card types and maximum slot power Table 1 9 Environmental Specifications Temperature operating 40 to 95 F 5 to 35 C Temperature non operating 40 to 140 F 40 to 60 C Humidity operating 8 to 85 RH non condensing Humidity non operating 8 to 90 RH non condensing Shock operating 1 2 sine 40G 2 3ms Shock non operating 1 2 sine 160 cm s ...

Страница 24: ...llows Monitor goes into sleep mode after 20 minutes of inactivity System goes into Hibernate mode after 25 minutes of inactivity Hard Drive goes into power savings mode after the system goes into Hibernate mode NOTE If you have to restore the operating system reset the ENERGY STAR settings if applicable after the restore To verify the factory default power settings for your product select Start Co...

Страница 25: ...ve timeout occurs Hyper Threading Technology Hyper Threading Technology developed by Intel enables a single processor to execute multiple threads of instructions simultaneously Hyper Threading Technology enables the processor to utilize its execution resources more efficiently delivering performance increases and improving user productivity Not all systems benefit from the Hyper Threading Technolo...

Страница 26: ...26 PRODUCT OVERVIEW ...

Страница 27: ...workstation was shipped with a preinstalled OS it is configured automatically the first time the workstation is turned on CAUTION Adding optional hardware devices to your workstation before the operating system successfully installs can cause errors and prevent the operating system from installing properly CAUTION After the automatic installation has begun DO NOT TURN OFF THE WORKSTATION UNTIL THI...

Страница 28: ...Diskette To create a restore diskette for Windows XP select Start Programs Accessories System Tools System Restore and follow the on screen instructions Linux Preinstalled Workstations If you have a Linux preinstalled workstation follow the instructions in this section to set up your OS and software After the boot process completes you can view additional HP Linux documentation by opening your Int...

Страница 29: ...ropriate workstation platform such as http www hp com support xw6200 a Click the download drivers and software link b Select the Linux OS that matches your box set c Select the latest version from the Utility Tools section d Download and unpack it tar zxvf filename tgz 2 Copy the ISO image to CD R bootable media On another Linux workstation use the cdrecord utility Identify the device address for ...

Страница 30: ...orkstation hardware Verifying Hardware Compatibility To see which Linux versions have been verified to work on HP workstation hardware 1 Go to http www hp com support workstation_manuals 2 Select your HP workstation model 3 Click the Hardware Support Matrix for Linux link Installing the Linux Operating System To install the Linux operating system on your Linux enabled system 1 Follow the instructi...

Страница 31: ...e CD HP website at http www hp com Restore Plus CD which is supplied with Windows based workstations HP Workstations Red Hat Linux with HP Additions CD which is supplied with Linux based workstations NOTE Additional HP software might be required in certain situations Restoring the Operating System Restore the original Microsoft Windows XP Professional operating and factory installed software by us...

Страница 32: ...workstation including the Restore Plus CD can be ordered from HP as a single set or you can order the various software packages separately NOTE Before calling HP to order the software be sure to have the serial number of the workstation available See the Serial Number and COA Label Location section on page 19 ...

Страница 33: ...Chapter 3 System Management This section describes the various tools and utilities that allow for the system management of the workstation Computer Setup F10 section on page 34 Desktop Management section on page 42 ...

Страница 34: ...ostic tests run during a Full Boot You can set your system to always Quick Boot default periodically Full Boot from every 1 to 30 days always Full Boot Enable or disable Network Server Mode which enables the workstation to boot the operating system when the power on password is enabled with or without a keyboard or mouse attached When attached to the system the keyboard and mouse remain locked unt...

Страница 35: ...l PXE boot ROM for the integrated LAN controller BIOS Boot Specification 1 01 Enhanced Disk Drive Specification 3 0 El Torito Bootable CD ROM Format Specification 1 0 ATAPI Removable Media Device BIOS Specification 1 0 MPS Specification 1 4 for booting Linux SMP The BIOS ROM is a 1 MB Intel Firmware Hub or Firmware Hub compatible part The runtime portion of the BIOS resides in a 128 K block from E...

Страница 36: ...es and Exit To reset to factory settings select Set Defaults and Exit This option restores the original factory system defaults CAUTION Do NOT turn the workstation power OFF while the ROM is saving your Computer Setup F10 changes because the CMOS could become corrupted After you exit the F10 Setup screen it is safe to turn off all power to the workstation ...

Страница 37: ...mbedded NIC if applicable and asset tracking number About Displays copyright information Set Time and Date Enables you to set system time and date Save to Diskette Saves system configuration including CMOS to a formatted blank 1 44 MB diskette in the CPQsetup txt file Save Restore for is supported Restore from Diskette Restores system configuration from a diskette Set Defaults and Exit Restores fa...

Страница 38: ...ed on other systems and may be necessary for users of older versions of UNIX for example SCO UNIX version 3 2 Options are Bit Shift LBA Assisted User and None CAUTION A new Automatic option has been added to allow for BIOS to automatically determine the translation mode used to configure a previously formatted IDE SATA or USB mass storage device This prevents you from having to know how the mass s...

Страница 39: ...rt Cover Allows you to disable cover removal sensor or to notify user if sensor has been activated System IDs Allows you to set Asset tag 16 byte identifier and ownership tag 80 byte identifier displayed during POST Chassis serial number or Universal Unique Identifier UUID number The UUID can only be updated if the current chassis serial number is invalid These ID numbers are normally set in the f...

Страница 40: ...ompt enable disable Enabling this feature causes the system to display a message before loading options ROMs POST Delay in seconds enable disable Enabling this feature adds a user specified delay to the POST process This delay is sometimes needed for hard disks on some PCI cards that spin up slowly so slowly that they are not ready to boot by the time POST is finished The POST delay also gives you...

Страница 41: ...OM SCSI Option ROM Network Controller Option Standby wake events NOTE This setting might need to be disabled if older PCI cards do not use the PME signal correctly and keep turning on the system Slot 1 PCI Enables you to configure control power management option ROM and interrupt Slot 2 PCI Express x 16 Enables you to configure control power management option ROM and interrupt Slot 3 PCI Enables y...

Страница 42: ...pplications after unbundling the preinstalled software image Using software deployment tools such as Altiris Deployment Solutions to replace the preinstalled software with a customized software image Using a disk cloning process to copy the contents from one hard drive to another The best deployment method depends on your information technology environment and processes The PC Deployment section o...

Страница 43: ...naging the hardware aspects of their client workstations with features that include Detailed views of hardware inventory for asset management PC health check monitoring and diagnostics Proactive notification of changes in the hardware environment Web accessible reporting of business critical details such as machines with thermal warnings memory alerts and more Remote updating of system software su...

Страница 44: ...mails informing you of hardware and software changes to most commercial workstations and servers up to 60 days in advance Send you e mail containing Customer Bulletins Customer Advisories Customer Notes Security Bulletins and Driver alerts for most commercial workstations and servers You create your own profile to ensure that you only receive the information relevant to a specific IT environment T...

Страница 45: ...al PCs through a Windows operating system For more information on HPQFlash visit http www hp com support files and enter the name of the workstation when prompted FailSafe Boot Block ROM The FailSafe Boot Block ROM allows for system recovery in the unlikely event of a ROM flash failure for example if a power failure were to occur during a ROM upgrade The Boot Block is a flash protected section of ...

Страница 46: ...and action associated with each combination Replicating the Setup The following procedures give an administrator the ability to easily copy one setup configuration to other workstations of the same model This allows for faster more consistent configuration of multiple workstations NOTE Both procedures require a diskette drive NOTE To collect and replicate BIOS settings on multiple computers use Sy...

Страница 47: ...ollow the instructions on the screen to create the configuration diskette 6 Turn off the workstation to be configured and insert the configuration diskette This procedure gives an administrator the ability to easily copy one setup configuration to other workstations of the same model This allows for faster more consistent configuration of multiple workstations 7 Turn on the workstation to be confi...

Страница 48: ...l number of the workstation 8 On the configuration diskette create an autoexec bat file containing the following command repset exe 9 Turn off the workstation to be configured Insert the configuration diskette and turn the workstation on The configuration utility will run automatically 10 Restart the workstation when the configuration is complete Dual State Power Button With Advanced Configuration...

Страница 49: ...ystems management applications and are based on industry standards such as Web Based Enterprise Management WBEM Windows Management Interface WMI Wake on LAN Technology ACPI SMBIOS Pre boot Execution PXE support Asset Tracking and Security Asset tracking features incorporated into the workstation provide key asset tracking data that can be managed using HP Systems Insight Manager HP Client Manager ...

Страница 50: ...y to both initial system startup and restarts From the Setup Utilities menu Setup Password Prevents reconfiguration of the workstation use of the Setup Utilities until the password is entered From the Setup Utilities menu Network Server Mode Provides unique security features for workstations being used as servers From the Setup Utilities menu DriveLock Prevents unauthorized access to the data on s...

Страница 51: ... the workstation If you are in Windows click Start Turn off Restart 2 As soon as the computer is turned on press and hold the F10 until you enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and press and hold the F10 key again to access the utility If you are using a PS 2 keyboard y...

Страница 52: ...ed on press and hold the F10 until you enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you do not press the F10 key at the appropriate time you must restart the workstation and press and hold the F10 key again to access the utility If you are using a PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security Power On Password and follow the o...

Страница 53: ... setup password 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart the Computer To change the setup password run Computer Setup 2 To change the Power On password go to step 3 To change the Setup password as soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If ...

Страница 54: ...key again to access the utility Use the appropriate operating system shutdown process To delete the setup password run Computer Setup 3 When the key icon appears enter your current password followed by a slash or alternate delimiter character as shown current password 4 Press Enter NOTE See the National Keyboard Delimiter Characters section on page 54 section for information about the alternate de...

Страница 55: ...r they plan to enable DriveLock or keep it disabled This will give the administrator the ability to modify DriveLock settings if the drive is locked in the future Once the master password is set the system administrator can enable DriveLock or choose to keep it disabled If a locked hard drive is present POST will require a password to unlock the device If a power on password is set and it matches ...

Страница 56: ...onal feature that is a combination of hardware and software technology that can alert you when the workstation side access panel has been removed This option is available as a kit that includes the Hood Lock Smart Cover Lock see the following section There are three levels of protection as described in the following table SETTING THE HOOD SENSOR PROTECTION LEVEL To set the hood sensor protection l...

Страница 57: ...PS 2 keyboard you may see a Keyboard Error message disregard it 3 Select Security Smart Cover Cover Lock Lock option 4 Before exiting select File Save Changes and Exit UNLOCKING THE SOLENOID LOCK To unlock the solenoid lock 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart 2 As soon as the workstation is turned on press and hold the F10 key until you enter Co...

Страница 58: ...s It also allows you to recover the last known good MBR should changes to the MBR be detected when the system is restarted To enable MBR Security 1 Turn on or restart the workstation If you are in Windows click Start Shut Down Restart 2 As soon as the workstation is turned on press and hold the F10 key until you enter Computer Setup Press Enter to bypass the title screen if necessary NOTE If you d...

Страница 59: ... You must know the setup password if one exists In the unlikely event that the previously saved MBR has been corrupted the following message is displayed 1998 Master Boot Record has been lost Press any key to enter Setup to configure MBR Security Upon entering Computer Setup you must perform one of the following tasks Save the MBR of the current bootable disk Disable the MBR Security feature You m...

Страница 60: ...ted locking and locking by a local or a remote user Hood Sensor Smart Cover Sensor Optional This sensor is set in the Computer Setup utility You can set this to notify a user if the access panel has been removed Access Panel Key Lock This lock prevents removal of the access panel and all internal components The key is shipped on the rear of the workstation Fault Notification and Recovery Fault Not...

Страница 61: ...ory errors The Prefailure Warranty for ECC memory modules allows you to replace these modules free of charge before the modules actually fail ECC memory modules are optional on selected HP systems NOTE To use this feature you must replace the standard DIMMs with HP ECC DIMMs Surge Tolerant Power Supply An integrated surge tolerant power supply provides greater reliability when the workstation is h...

Страница 62: ...62 SYSTEM MANAGEMENT ...

Страница 63: ...ocedures This chapter describes removal and replacement procedures of most internal components Service Considerations on page 64 Pre Disassembly Procedures on page 68 System Board Components on page 69 Removal and Replacement of Components on page 71 ...

Страница 64: ... panels or touching internal components Electrostatic Discharge Information A sudden discharge of static electricity from your finger or other conductor can destroy static sensitive devices or microcircuitry Often the spark is neither felt nor heard but damage occurs An electronic device exposed to electrostatic discharge ESD might not appear to be affected at all and can work perfectly throughout...

Страница 65: ...thods and Equipment Use the following equipment to prevent static electricity damage to equipment Wrist straps are flexible straps with a maximum of one megohm 10 resistance in the ground cords To provide a proper ground wear the strap against bare skin The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation Heel straps toe straps and boo...

Страница 66: ...r soldering aids Conductive foam Conductive tabletop workstations with ground cord of one megohm 10 resistance Static dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing one megohm 10 resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding ...

Страница 67: ...ive packaging until they are actually mounted in the workstation Avoid dropping drives from any height onto any surface If you are inserting or removing a hard drive turn off the workstation Do not remove a hard drive while the workstation is on or in Hibernate mode Before handling a drive be sure that you are discharged of static electricity While handling a drive avoid touching the connector For...

Страница 68: ...Remove disengage any security devices that prohibit opening the workstation CAUTION Turn off the workstation before disconnecting any cables CAUTION The cooling fan is off only when the workstation is turned off or the power cable has been disconnected The cooling fan is always on when the workstation is in the On or Standby modes You must disconnect the power cord from the power source before ope...

Страница 69: ...y 29 Audio 3 Auxiliary power 12 Secondary IDE 21 Trusted Platform Module 30 USB network 4 Main power 13 Diskette drive 22 Front audio 31 USB 5 Processor power 14 Primary IDE 23 Auxiliary audio 32 Serial 6 Processor 1 15 Password header 24 CD ROM audio 33 Parallel 7 Processor 2 16 Front chassis fan 25 PCI Express x8 prime 34 PS2 Keyboard mouse 8 Processor 1 fan 17 Front control panel 26 PCI 35 Hood...

Страница 70: ...70 REMOVAL AND REPLACEMENT PROCEDURES System Board Architecture The following image shows the HP Workstation xw6200 block diagram ...

Страница 71: ...nts Pre Disassembly page 68 Locks page 72 1 Access Panel page 74 Hood Sensor page 82 Top Cover page 76 2 Hood Lock page 77 Front Bezel page 75 Front Panel I O Device Assembly page 78 Power Button and Front Speaker page 79 Optical Drive page 96 Diskette Drive page 98 Bezel Blanks page 75 System Fan Assembly page 80 Power Supply page 81 Memory page 82 Front Fan Removal Optional page 93 Battery page ...

Страница 72: ...e servicing the unit To remove the padlock unlock it and slide it out of the padlock loop as shown in the following image Cable Lock Optional If a cable lock is installed remove it before servicing the unit To remove the cable lock unlock it and pull it out of the cable lock slot as shown in the following image ...

Страница 73: ...r 4 Universal Chassis Clamp Lock Optional If a universal chassis clamp lock is installed remove it before servicing the unit To remove the lock 1 Unlock the device and remove the locking mechanism 2 Remove the screw attaching the lock to the chassis ...

Страница 74: ...Before removing the workstation access panel be sure that the workstation is turned off and that the power cord is disconnected from the electrical outlet 1 Disconnect power from the system page 68 2 If necessary unlock the access panel page 72 or page 72 3 Pull up on the handle and lift off the cover To replace the access panel slide the cover back on until it snaps into place ...

Страница 75: ...abs located on the front bezel 2 Rotate the front bezel away 2 from the chassis and remove the bezel Bezel Blanks To remove the bezel blanks 1 Disconnect power from the system page 68 and remove the front bezel page 75 2 Remove the bezel blanks by squeezing in on the tabs and pushing the bezel blanks out 1 2 ...

Страница 76: ...the top cover toward the back of the chassis and lift up Hood Sensor Smart Cover Sensor Optional To remove the hood sensor 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Disconnect the white 1x3 hood sensor connector from the inline connector attached to the front panel harness 3 Slide the hood sensor...

Страница 77: ...Disconnect power from the system page 68 remove the access panel page 74 remove the top cover page 76 and lay the workstation on its side with the system board facing up 2 Using the FailSafe Key included with the kit remove the two tamper resistant screws that secure hood lock to the chassis 3 Disconnect the hood lock cable from the system board and remove the lock assembly To install the hood loc...

Страница 78: ...vice assembly and bracket to the chassis and remove the screws that hold the front panel I O device assembly to the bracket 4 Pull the front panel I O device assemblyout about two inches away from the chassis 5 Separate the bracket away from the front panel I O device assembly WARNING The next step requires the removal of cables through the chassis Some edges on the chassis might be sharp Be caref...

Страница 79: ...n assembly cable from the system board 3 Disconnect the speaker wire and the hood sensor if installed from the in line connectors on the power button assembly cable 4 Remove the screw that secures the power button assembly to the chassis 5 Pull the power button assembly away from the chassis 6 Slide the power button assembly out from the front of the chassis To remove the speaker 1 Disconnect the ...

Страница 80: ...ction for more information To replace a system fan assembly reverse the previous steps Airflow Duct The airflow duct ships with certain DIMM configurations on this workstation If your system did not ship with the duct from the factory the duct is not required CAUTION HP only ships DIMMs that are electrically and thermally compatible with this product Because third party DIMMs might not be electric...

Страница 81: ...nnected from the PCI Express x16 graphics card and which power cable was disconnected from the system board These two cables look very similar The PCI Express power cable has a black connector and the power cable has a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To...

Страница 82: ... type No support for unbuffered memory Removing Memory Module 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up If an airflow duct is installed remove the system fan assembly page 80 to gain access to the DIMMs CAUTION To ensure that memory modules are not damaged during removal or installation power off the w...

Страница 83: ...alid configurations Load DDR SDRAM as matched pairs For example if you place a memory module of 1 GB in slot 1 you must also insert a 1 GB module in slot 2 Load the memory module pairs in order of size from smallest to largest beginning with memory module pair A closest to serial port For example if you have 1 5 GB of memory composed of two 256 MB modules and two 512 MB modules load the 256 MB mod...

Страница 84: ...e BIOS can find a valid memory configuration by disabling some of the plugged in memory it will do so and will report a warning during POST 215 mismatched memory The system can still be booted in this condition To install a DIMM 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board facing up If an airflow duct is installed ...

Страница 85: ...Express x16 J41 2 PCI J23 3 PCI J20 4 PCI J21 5 PCI J22 6 PCI Express x4 J31 Table 4 5 PCI Device List Device Bus Dev Fn MCH 0 0 0 MCH Errors 0 0 1 MCH EXP A Slot 1 0 2 0 MCH EXP A1 NIC 0 3 0 MCH EXP B Slot 2 0 4 0 MCH Test Overflow 0 8 0 ICH5 USB 1 0 29 0 ICH5 USB 2 0 29 1 ICH5 USB 3 0 29 2 ICH5 USB 4 0 29 3 ICH5 USB 2 0 0 29 7 1 2 3 4 5 6 ...

Страница 86: ...1 1 ICH5 SATA 0 31 2 ICH5 SMBus 1 0 31 3 ICH5 Audio 0 31 5 ICH5 Modem 2 0 31 6 Broadcom PCI Express NIC 1 0 0 Slot 3 PCI 2 4 0 Slot 4 PCI 2 9 0 Slot 5 PCI 2 10 0 Slot 2 PCI 2 11 0 Slot 6 PCI Express x4 EXP A 32 0 0 Slot 1 PCI Express x16 EXP B 64 0 0 Table 4 5 PCI Device List Device Bus Dev Fn ...

Страница 87: ...ALLING CARD SUPPORT 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Attach the card support arm on different sides of the chassis slots depending on if supporting a short or tall card Use the following images as a guide and also the imprint on the card support arm For short cards attach the lip of the ...

Страница 88: ...from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Open the PCI retainer by pressing down on the two green clips at the ends of the retainer and rotating the retainer towards the back of the system ...

Страница 89: ... system attributes PCI Express enables a low power scalable high bandwidth communication path with a small number of connections wires compared to traditional parallel interfaces e g PCI The PCI Express IO slots can support other PCI Express cards with lesser bus bandwidth than what is physically defined for the slot Use the following table to determine compatibility For example a PCI Express x8 c...

Страница 90: ...nd remove PCI card support page 87 if necessary 2 Lift the PCI levers by first pressing down on them and then out 3 Lift the PCI card out of the chassis If removing a PCI Express card remove the power supply cable not illustrated if required and move the hockey stick lever to release the card and lift it out of the chassis Store the card in an anti static bag 4 Close the PCI levers Figure 4 1 PCI ...

Страница 91: ...m and then out 3 Remove the PCI slot cover 2 4 Lower the PCI 3 or PCI Express 3 card into the chassis Verify that the keyed components of the card align with the socket If installing a PCI Express card plug in the power supply cable required 5 Close the PCI levers If the PCI levers do not close be sure all cards are properly seated and then try again 6 If installing a PCI Express card plug in the ...

Страница 92: ...power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 Install the IEEE 1394 card into the PCI socket 3 Close the PCI levers 1 4 Connect the power cable 2 into the card 5 Connect the front panel IEEE 1394 cable 3 into to the card 1 3 2 ...

Страница 93: ... from the header on the system board 3 Unsnap the fan housing from the chassis and lift it out of the workstation 4 Remove the fan from the fan housing by applying outward pressure on the fan housing while lifting the fan away To install the front fan reverse the previous steps When installing the fan it must blow toward the rear of the chassis so be sure that the airflow direction arrow on the si...

Страница 94: ...tup and run the Save to Diskette option from the File menu 1 Disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its side with the system board facing up 2 On the system board press on the release tab of the battery holder 3 Rotate the battery enough to get beyond the latch and lift it straight up To install the battery slide the battery back in unti...

Страница 95: ...ts to the PCI Express x16 graphics card and which power cable connects to the system board These two cables look very similar The PCI Express power cable has a black connector and the power cable has a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of...

Страница 96: ... panel page 74 and remove the front bezel page 75 2 Disconnect the power drive and audio cables from the drive The connector colors may be different than illustrated NOTE The audio cable is only required for Linux based systems 3 Lift the green drivelock release lever and gently slide the drive out of the chassis ...

Страница 97: ...red for Linux based systems If you are installing more than one optical drive route the cable as in the following image NOTE The optical drive cable is routed under the system board Replacing Optical Drive Cable The optical IDE cable is routed behind the system board 1 Disconnect power from the system page 68 remove the access panel page 74 lay the workstation on its side with the system board fac...

Страница 98: ...diskette drive 1 Disconnect power from the system page 68 remove the access panel page 74 and remove the front bezel page 75 2 Disconnect the cables from the back of the diskette drive 3 While lifting the green drivelock release tab slide the drive forward out of the chassis ...

Страница 99: ... the system board and the hard drive cage Your cable might look different than the one shown CAUTION The cable must stay between the system board and the hard drive cage It might be necessary to push the cable down so that it catches on the system board This routing method is important because you do not want to interfere with the CPU heatsink fans or block airflow 3 Connect the cables from the ba...

Страница 100: ...ives see Appendix B SCSI Devices on page 151 Before installing a SCSI hard drive on your system you must give the hard drive a unique SCSI ID All SCSI controllers require a unique SCSI ID 0 15 for each SCSI device that is installed The reserved and available SCSI ID numbers are displayed in the following list 0 is reserved for the primary hard drive not reserved for the primary hard drive on Linux...

Страница 101: ...ling more than one hard drive use the hard drive order in the following image If installing the hard drive into the 5 25 inch bay you must install the optional bracket page 104 2 Simultaneously disengage the green tabs of the rail assembly and slide the rails out of the empty bay 3 Attach the rails to the hard drive by first inserting the hard drive rail assembly pins into one side of the hard dri...

Страница 102: ...n available PCI expansion slot page 91 6 Connect the SCSI cable to the SCSI controller card 7 Connect the hard drive LED cable to the SCSI card and to the system board The LED header location is available on the system board image on the access panel The hard drive cable might have extra connectors for other hard drives but for clarity those connectors have been omitted in the following image ...

Страница 103: ...ct a drive bay in which to install the drive Squeeze the green tabs and slide the rails out of the empty bay 2 Attach the rails to the hard drive by aligning the notches with the holes and squeezing it into place see image on page 101 3 Push the drive into the selected bay until it snaps into place 4 Attach the power cable and data cable to the drive 5 Connect the data cable to the serial ATA port...

Страница 104: ...ed with this kit through the holes in the sides of the bracket and into the threaded holes in the hard drive 2 Insert the hard drive into the 5 25 inch optical drive bay 3 After inserting the hard drive into the bay secure the hard drive to the chassis by inserting one M3 screw shipped with the bracket kit into the available opening on the side of the optical drive bay 4 To complete the installati...

Страница 105: ...al pad is cold you could lift the processor out of the socket even if the socket is closed This could damage the processor and the processor socket NOTE Windows in idle state does not provide sufficient heat to warm the compound 2 After warming the thermal interface quickly shut down the system disconnect power from the system page 68 remove the access panel page 74 and lay the workstation on its ...

Страница 106: ...m page 68 remove the access panel page 74 and remove the CPU heatsink page 105 2 Use alcohol and a soft cloth to clean all of the thermal interface material residue from the CPU heatsink and processor CAUTION Allow the alcohol on the processor and CPU heatsink to dry completely 3 Apply the thermal grease to center of the processor 4 Place the CPU heatsink on top of the processor and align the four...

Страница 107: ...hen trying to engage the first screw 5 Screw in the four CPU heatsink screws First tighten all of the screws partially so that the CPU heatsink remains level Next fully tighten one pair of diagonally opposite screws 1 then fully tighten the remaining pair 2 Tighten firmly to a torque setting of 6 in lbs 6 Connect the CPU heatsink fan connector to the system board 1 Step 6 1 1 2 2 ...

Страница 108: ...el page 74 and remove the CPU heatsink page 105 2 Raise the processor socket handle fully the full swing angle of the lever is approximately 135 degrees 3 Pull the processor straight out of the socket CAUTION Handle the processor carefully To avoid bending the processor pins keep the processor perfectly flat when removing and storing it ...

Страница 109: ...essor socket handle fully the full swing angle of the lever is approximately 135 degrees CAUTION Processor pins are delicate and bend easily Use extreme care when placing the processor in the socket 3 Line up the triangle on the top of the processor with the triangle on the corner of the processor socket and install the processor into the socket Ensure that the underside of the processor is level ...

Страница 110: ...as a white connector When power is present you must NEVER connect the PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation section on page 91 NOTE Make note of the cable connections before disconnecting them from the syst...

Страница 111: ...h back while maintaining downward pressure on the board so all standoffs remain engaged NOTE You only need to push back while engaging the first screw WARNING The system board is not secure until the CPU heatsinks are installed 3 Install the heatsink page 106 ...

Страница 112: ...112 REMOVAL AND REPLACEMENT PROCEDURES ...

Страница 113: ... and troubleshooting system issues E Support on page 114 Troubleshooting Checklist on page 114 LED Color Definitions on page 115 HP Insight Diagnostics Offline Edition on page 115 Diagnostic Error Codes on page 121 Troubleshooting Scenarios and Solutions on page 123 Power On Self Test POST and Error Messages on page 143 ...

Страница 114: ...unicate with a support specialist online through Active Chat Call a support agent Provides hardware details about the workstation and HP support contact phone number worldwide Troubleshooting Checklist Before running any of the diagnostic utilities go through the following checklist to find possible solutions for workstation or software problems Are the workstation and monitor connected to a worki...

Страница 115: ...e configuration of the system Insight Diagnostics helps provide higher system availability Typical uses of the Insight Diagnostics are Testing and diagnosing apparent hardware failures Documenting system configurations for upgrade planning standardization inventory tracking disaster recovery and maintenance Sending configuration information to another location for more in depth analysis Theory of ...

Страница 116: ...he F10 key during the initial boot process to enter the Computer Setup F10 Utility page 35 2 Select your language from the list and press the Enter key In the Computer Setup Utilities menu four headings are displayed File Storage Security and Advanced 3 Use the right arrow key to select Storage Use the down arrow key to select Boot Order then press Enter 4 Select CD ROM Drive and enable it as a bo...

Страница 117: ...rd mode and ROM Input Devices The Input Devices view shows information about the type of keyboard mouse and other input devices connected to the computer Internal Conditions The Internal Conditions view shows information about the health of the computer This includes fan temperature and power supply information Memory The Memory view shows information about all memory in the computer This includes...

Страница 118: ...k Begin Testing to start the test While tests are being performed the user can monitor the progress by viewing the Status tab Any errors that are detected are summarized in the Error Log Select the Print button to print or save the report If the diagnostics utility detects an error during a test the user can mouse over the failed text in the Status tab to display additional information for the typ...

Страница 119: ...is device Memory Identifies all memory modules installed in a system captures any associated configuration information and provides the ability to verify proper operation of these modules Modem Identifies all modem devices installed in a system captures any associated configuration information and provides the ability to verify the proper operation of these devices Mouse Identifies the mouse insta...

Страница 120: ... in a system USB Identifies all USB devices installed in a system captures any associated configuration information and provides the ability to verify proper operation of these devices Graphics Identifies all graphic devices installed in a system captures any associated configuration information such as the ASIC and monitor types and provides the ability to verify proper operation of these devices...

Страница 121: ...wer button harness is properly connected to the in line front panel I O device assembly connector 3 Check that the power supply cables are properly connected to the system board 4 Check the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power z If the power supply fan spins and the BIST LED lights then the power supply ...

Страница 122: ...er supply Blinks RED 5 times once per second then 2 second pause 5 beeps Pre video memory error 1 Reseat memory modules 2 Replace memory modules one at a time to find the faulty module 3 Replace third party modules with HP memory 4 Replace system board Blinks RED 6 times once per second then 2 second pause 6 beeps Pre video graphics card error For systems with integrated graphics replace system bo...

Страница 123: ...Cursor will not move using the arrow keys on the keypad The Num Lock key might be on Press the Num Lock key The Num Lock key can be disabled or enabled in Computer Setup Cannot remove access panel Hood lock Smart Cover Lock featured on some workstations is locked 1 Unlock the hood lock using Computer Setup 2 Use the access panel FailSafe Key in case of forgotten password power loss or workstation ...

Страница 124: ...rking AC outlet 2 Open access panel and check that the power button harness is properly connected to the in line front panel I O device assembly connector 3 Check that the power supply cables are properly connected to the system board 4 Check the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power z If the power supply...

Страница 125: ...ly shuts down intermittently Power supply fault Replace the power supply Workstation powered off automatically and the Power LED flashes Red two times once every second followed by a two second pause Processor thermal protection activated A fan might be blocked or not turning OR The CPU heatsink fan assembly is not properly attached to the processor 1 Be sure that the workstation air vents are not...

Страница 126: ...ccurs Replace the device causing the failure Continue adding devices one at a time to ensure all devices are functioning properly 2 Check the power supply functionality a Disconnect AC power b Remove all internal power supply cables from the system board c Plug in AC power z If the power supply fan spins and the BIST LED lights then the power supply is good Replace the system board z If the power ...

Страница 127: ...ble is not properly connected Reconnect power cable Be sure that all four pins are connected Drive not found Cable is loose Reseat diskette drive data and power cables Removable drive is not seated properly Reseat the drive Diskette drive cannot write to a diskette Diskette is not formatted Format the diskette Diskette is write protected Use another diskette or remove the write protection Writing ...

Страница 128: ...s been inserted in the drive When drive activity stops remove the diskette and press the Spacebar The workstation should start up Diskette error has occurred Restart the workstation by pressing the power button Cannot Boot to Diskette Diskette is not bootable Replace with a bootable diskette Diskette boot has been disabled in Computer Setup Run Computer Setup and enable diskette boot in Storage Bo...

Страница 129: ...ette drive Nonsystem disk NTLDR missing message System is trying to start from a damaged hard drive 1 Insert a bootable diskette into the diskette drive and restart the workstation 2 If the hard drive is still inaccessible and MBR Security is enabled try restoring the previously saved MBR image by entering Setup and selecting Security Restore Master Boot Record System files missing or not properly...

Страница 130: ...Using the keyboard arrow keys select Enable VGA Mode and press Enter 3 In Windows Control Panel double click the Display icon and select the Settings tab 4 Use the sliding control to reset the resolution The display works properly during the POST but goes blank when the OS starts The display settings in the OS are incompatible with your graphics card and monitor 1 Restart your workstation in VGA m...

Страница 131: ... of Standby mode and when changing resolutions High pitched noise coming from inside a flat panel monitor Brightness and contrast settings are too high Lower brightness and contrast settings Fuzzy focus streaking ghosting or shadowing effects horizontal scrolling lines faint vertical bars or unable to center the picture on the screen Flat panel monitors using an analog VGA input connection only Fl...

Страница 132: ... from Hibernate mode Noise or no sound comes out of the speakers or headphones 1 If using digital speakers that have a stereo jack and want the system to auto switch to digital use a stereo to mono adapter to properly engage the auto sense feature or use the multimedia device properties to manually switch the audio signal from analog to digital 2 If the headphones have a mono jack use the multimed...

Страница 133: ...inter prints garbled information The correct printer driver is not installed Install the correct printer driver for the application The cables might not be connected properly Reconnect all cables Printer memory might be overloaded Reset the printer by turning it off for one minute then turn it back on Printer is offline The printer might be out of paper 1 Check the paper tray and refill it if it i...

Страница 134: ...n Mouse needs repairs Replace the mouse Workstation is in Hibernate mode Press the power button to resume from Hibernate mode Mouse will only move vertically or horizontally or movement is jerky Mouse roller ball is dirty Remove roller ball cover from the bottom of the mouse and clean it Table 5 11 Front Panel Component Problems Problem Cause Solution If a USB device headphone or microphone is not...

Страница 135: ...the workstation to integrate the device with the workstation system The IEEE 1394 port is not active The port is not there because it was not purchased with the system You can buy an IEEE1394 PCI adapter card Contact an HP seller The IEEE 1394 cable might not be connected to the adapter cable 1 Turn off the workstation 2 Remove the access panel page 74 3 Be sure the power cable is connected to the...

Страница 136: ... follow the instructions for accepting the changes A PnP board might not automatically configure when added if the default configuration conflicts with other devices Use Windows 2000 or Windows XP Device Manager to deselect the automatic settings for the board and choose a basic configuration that does not cause a resource conflict You can also use Computer Setup to reconfigure or disable devices ...

Страница 137: ... not turn on or it never flashes The network status light should flash when there is network activity No active network is detected Check cabling and network equipment for proper connection Network controller is not set up properly Use the Network control application to verify that the device is working properly Network driver is not properly loaded Reinstall network drivers System cannot autosens...

Страница 138: ...xpansion board installed is a network card NIC and conflicts with the embedded NIC Under the Computer Setup Advanced menu change the resource settings for the board Network controller stops working without apparent cause The files containing the network drivers are corrupted Reinstall the network drivers using the Restore Plus CD The cable is not securely connected Be sure that both ends of the ca...

Страница 139: ...ot be installed correctly Check that the memory modules have been installed correctly and that proper modules are used Insufficient memory error during operation Too many Terminate and Stay Resident programs TSRs are installed Delete any TSRs that you do not need You have run out of memory for the application Check the memory requirements for the application or add more memory to the workstation P...

Страница 140: ...n and insert a thin metal rod into the emergency eject hole and push firmly 2 Slowly pull the tray out from the drive until the tray is fully extended then remove the disc CD ROM CD RW DVD ROM or DVD R RW drive cannot read a disc or takes too long to start CD has been inserted upside down Re insert the CD with the label facing up The DVD ROM drive takes longer to start because it has to determine ...

Страница 141: ...d weather Try connecting to the Internet at a later time or contact your ISP If the cable DSL service is connected the cable LED light on the front of the cable DSL modem will be on The CAT5 10 100 1000 cable is disconnected Connect the CAT5 10 100 cable between the cable modem and the workstations s RJ 45 connector If the connection is good the PC LED light on the front of the cable DSL modem wil...

Страница 142: ...ontinue with step 2 2 Double click System 3 Click the Hardware tab 4 In the Device Manager area click the Device Manager button 5 Double click Ports COM LPT 6 Right click the COM port your modem uses then click Properties 7 Under Device status verify that the modem is working properly 8 Under Device usage verify the modem is enabled 9 If there are further problems click the Troubleshoot button and...

Страница 143: ...Action 101 Option ROM Error System ROM checksum Verify the correct ROM 1 Flash the ROM if needed 2 If an expansion card was recently added remove it and see if the problem remains 3 Clear CMOS 4 If the message disappears there might be a problem with the expansion card 5 Replace the system board 102 System Board Failure DMA timers etc 1 Clear CMOS 2 Remove expansion boards 3 Replace the system boa...

Страница 144: ...ct models 201 Memory Error RAM failure 1 Run Computer Setup F10 Setup or Windows utilities 2 Be sure that memory and continuity modules are installed correctly 3 Verify proper memory module type 4 Remove and replace memory module s one at a time to isolate faulty module 5 Replace the faulty memory module s 6 If error persists after replacing memory modules replace the system board 202 Memory Type ...

Страница 145: ...of the keys are pressed 4 Replace keyboard 303 Keyboard Controller Error I O board keyboard controller 1 Reconnect keyboard with workstation turned off 2 Replace the system board 304 Keyboard or System Unit Error Keyboard failure 1 Reconnect the keyboard with workstation turned off 2 Be sure that none of the keys are pressed 3 Replace keyboard 4 Replace system board 401 Parallel Port 1 Address Ass...

Страница 146: ... Diskette Controller Error Diskette controller circuitry or diskette drive circuitry incorrect 1 Run Computer Setup F10 Setup 2 Check and replace cables 3 Clear CMOS 4 Replace diskette drive 5 Replace the system board 605 Diskette Drive Type Error Mismatch in drive type 1 Run Computer Setup F10 Setup 2 Disconnect any other diskette controller devices tape drives 3 Clear CMOS 610 External Storage D...

Страница 147: ...eptable and there is not excessive dust the thermal sensing circuitry has failed on the processors or on the system board You must replace the processors and or the system board 1151 Serial Port 1 Address Conflict Detected Both external and internal serial ports are assigned to COM1 1 Remove any Comm port expansion cards 2 Clear CMOS 3 Reconfigure card resources and run Computer Setup F10 Setup Ru...

Страница 148: ...and drive cables are connected both to the drive and the system board 2 Verify that the cables are the correct cables for your computer model If this message persists you may need service for your workstation 1781 Disk 1 Failure The drive is not installed correctly or has failed 1 Make sure that any jumpers are set correctly and that power and drive cables are connected both to the drive and the s...

Страница 149: ...onnect additional drives 6 Run the Drive Protection System test if available 7 Replace the hard drive 1793 Secondary Controller or Disk Failure Hard drive circuitry error 1 Run Computer Setup F10 Setup 2 Clear CMOS 3 Check cable seating jumper settings 4 Run hard drive diagnostics 5 Disconnect additional drives 6 Run the Drive Protection System test if available 7 Replace the hard drive 1794 Inacc...

Страница 150: ...tions can cause data loss If certain that the MBR change is unintentional and undesired for example due to a virus run Computer Setup and restore the previously saved MBR copy Otherwise run Computer Setup and either disable MBR security or save the MBR of the current bootable disk Invalid Electronic Serial Number Electronic serial number has become corrupted Run Computer Setup If Setup already has...

Страница 151: ...n that chain The only exception to this is that Ultra Wide SCSI devices will cause a speed degradation when mixed with other 68 pin devices If multiple SCSI devices are used split the devices between Channels A and B for optimum performance Cable length for the second channel should not be longer than 18 inches If two controllers are used each can use SCSI devices having widths and speeds differen...

Страница 152: ...ress any key to exit the logo screen Immediately after exiting the logo screen press Ctrl A to access the SCSISelect utility A menu appears with the following options Configure View Host Adapter Settings SCSI Bus Interface Definitions z Host Adapter SCSI ID z SCSI Parity Checking z Host Adapter SCSI Termination Additional Options z Boot Device Options z SCSI Device Configuration z Advanced Configu...

Страница 153: ...ontroller 1 through 6 and 8 through 15 are available for all other SCSI devices When 0 is used for the primary hard drive set the second hard drive to 1 the third to 2 and so on To set the SCSI ID on a drive see the instructions on top back of the hard drive for the correct jumper settings The drive probably displays a diagram of the jumper block This diagram shows you which blocks to cover with y...

Страница 154: ...154 SCSI DEVICES ...

Страница 155: ...t to SATA1 When installing and operating SATA devices If the hard drive is installed in the hard drive cage connect the 90 degree connector on the SATA cable 326965 006 to the hard drive and the straight connector to the system board If the hard drive is installed in a 5 25 inch bay connect the straight connector on the SATA cable 326965 006 to the hard drive and the 90 degree connector to the sys...

Страница 156: ...age 34 The diagram does not show other bootable device options such as a diskette CD ROM USB network and so on In the Computer Setup Utility you can arrange the boot order on the Storage tab NOTE The first hard drive bay is the recommended position for the drive containing the bootable OS Boot volume on SATA disk SATA disk connected to system board PCI plug in disk controllers with boot volume SAT...

Страница 157: ...rives can be accessed simultaneously for better performance This is faster than using two 80 GB drives separately RAID 1 is a mirroring configuration For example this uses two 80 GB drives but one drive is a complete mirror of the other drive The system remains functional and no data is lost if one of the drives should fail There are other RAID configurations but they are not supported on an embed...

Страница 158: ...158 SATA DEVICES ...

Страница 159: ...vice 0 or Slave Drive Device 1 position Ultra ATA Cables When installing a second device on either the primary or secondary controller you must use an industry standard 80 conductor Ultra ATA cable for optimal performance These cables have a maximum length of 18 inches and a maximum distance of six inches between the two devices for a two drive cable Drives operating at speeds faster than those of...

Страница 160: ...s To determine the best drive attach sequence ATA ATAPI drives are segregated into four different classes based on the bandwidth demands they place on an ATA controller The most demanding devices are in Class 1 and the least demanding are in Class 4 General Attach Guidelines The lower the device class number the faster the device and the more bandwidth required Drives installed in the Device 0 pos...

Страница 161: ... with multiple drives Use the General Attach Sequence Rule to determine the best drive installation sequence Two examples of how to use the worksheet are Three device installation Four device installation Example 1 Three Device Installation Sample Table C 2 General Attach Sequence Rule Sequence Description 1 The lowest class drive bootable hard drive recommended 2 If only two drives the last drive...

Страница 162: ...a ZIP 250 drive Ultra ATA 100 hard drive Class 1 Ultra ATA 100 hard drive Class 1 DVD CDR W drive Class 2 ZIP 250 drive Class 4 Table C 4 Attach Sequence Worksheet Three Device Installation Sample Device Name Device Class Position Number Controller Name Device Number Ultra ATA 100 hard drive 1 1 Primary 0 DVD drive 2 2 Secondary 0 CD ROM drive 3 3 Secondary 1 Table C 5 Attach Sequence Worksheet Fo...

Страница 163: ...uter Setup F10 SMART The Self Monitoring Analysis and Recording Technology SMART ATA drives for HP workstations have built in drive failure prediction that warns the user or network administrator of an impending failure or crash of the hard drive The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count spin retry count and calibration retry count I...

Страница 164: ...TA DEVICES Jumpers The following specification is are the standard drive configurations CD ROM or DVD ROM Drive Figure C 4 CD ROM or DVD ROM drive jumpers C S M S L A C S M S L A C S M S L A Use CSEL Slave Master ...

Страница 165: ...t RJ 45 Keyboard Connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Mouse Connector Pin Signal 1 2 3 Data Unused Ground 4 5 6 5 VDC Clock Unused Ethernet Connector Pin Signal 1 2 3 4 Transmit Data Transmit Data Receive Data Unused 5 6 7 8 Unused Receive Data Unused Unused ...

Страница 166: ... Select Auto Linefeed Error 4 5 6 Data Bit 2 Data Bit 3 Data Bit 4 10 11 12 Acknowledge Busy Paper End 16 17 18 25 Initialize Printer Select IN Signal Ground Serial Connector Pin Signal 1 2 3 Carrier Detect Receive Data Transmit Data 4 5 6 Data Terminal Ready Signal Ground Data Set Ready 7 8 9 Request to Send Clear to Send Ring Indicator USB Connector Pin Signal 1 2 3 4 5 VDC Data Data Ground ...

Страница 167: ...er 2 gnd 3 tpb 4 tpb 5 tpa 6 tpa Microphone Connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio Power Ground Headphone Connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_Left Audio_Right Ground Line in Audio Connector 1 8 inch Pin Signal 1 Tip 2 Ring 3 Shield Audio_In_Left Audio_In_Right Ground ...

Страница 168: ...Out_Right Ground Ultra SCSI connector Pin Signal Pin Signal 1 DB12 35 DB12 2 DB13 36 DB13 3 DB14 37 DB14 4 DB15 38 DB15 5 DPB1 39 DPB1 6 GND 40 GND 7 DB0 41 DB0 8 DB1 42 DB1 9 DB2 43 DB2 10 DB3 44 DB3 11 DB4 45 DB4 12 DB5 46 DB5 13 DB6 47 DB6 14 DB7 48 DB7 15 DPB 49 DPB 16 DIFFSENSE 50 GND 17 TERMPWR 51 TERMPWR 18 TERMPWR 52 TERMPWR ...

Страница 169: ... 63 I O 30 GND 64 GND 31 DB8 65 DB8 32 DB9 66 DB9 33 DB10 67 DB10 34 DB11 68 DB11 SATA Connector Pin Signal Pin Signal Pin Signal Data Cable Power Cable Power Cable S 1 Ground P 1 3 3 V power P 8 5 V power S 2 A P 2 3 3 V power P 9 5 V power S 3 A P 3 3 3 V power P 10 Ground S 4 Ground P 4 Ground P 11 Reserved S 5 B P 5 Ground P 12 Ground S 6 B P 6 Ground P 13 12 V power ...

Страница 170: ... VGA Connector Pin Signal Pin Signal Pin Signal 1 2 3 Red Analog Green Analog Blue Analog 6 7 8 Ground Ground Ground 11 12 13 Monitor ID DDC Serial Data Horizontal Sync 4 5 Monitor ID Ground 9 10 5V DC Ground 14 15 Vertical Sync DDC Serial Clock DVI Connector Pin Signal Pin Signal 1 T M D S DATA 2 16 HOT PLUG DETECT 2 T M D S DATA 2 17 T M D S DATA 0 SATA Connector Pin Signal Pin Signal Pin Signal...

Страница 171: ...TA 1 11 T M D S DATA 1 3 SHIELD C1 ANALOG RED 12 T M D S DATA 3 C2 ANALOG GREEN 13 T M D S DATA 3 C3 ANALOG BLUE 14 5V POWER C4 ANALOG HORZ SYNC 15 GND C5 ANALOG GROUND ATA ATAPI IDE Connector Pin Signal Pin Signal Pin Signal 1 2 3 4 5 Reset Ground DD7 DD8 DD6 15 16 17 18 19 DD1 DD14 DD0 DD15 Ground 29 30 31 32 33 DMAK Ground INTRQ IOCS16 DA1 6 7 8 9 10 DD9 DD5 DD10 DD4 DD11 20 21 22 23 24 Key DMA...

Страница 172: ...er cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation section on page 91 24 Pin Main Power Connector 1 2 3 4 5 6 7 3 3 V 3 3 V GND 5 V GND 5 V GND 8 9 10 11 12 13 POK 5 Vaux 12 V A 12 V A 3 3 V 3 3 V and 3 3V Rsense 14 15 16 17 18 19 20 ...

Страница 173: ... PCI Express power cable to the system board If you do so the system board may be damaged and your warranty voided To see a picture of the PCI Express cable and where it must be connected refer to the PCI or PCI Express Installation section on page 91 NOTE The 6 pin power auxiliary PCI Express is only required with high powered graphics cards 8 Pin Power for CPUs Pin Color Signal 1 BLK GND 2 BLK G...

Страница 174: ...174 CONNECTOR PINS 5 BLK GND 6 BLK GND 6 Pin Power Auxiliary PCI Express Pin Color Signal ...

Страница 175: ...assword header jumper J20 SLOT3 PCI PCI slot J21 SLOT4 PCI PCI slot J22 SLOT5 PCI PCI slot J23 SLOT2 PCI PCI slot J31 SLOT6 PCI E X8 PCI Express slot J41 SLOT1 PCI E X16 PCI Express x16 slot for graphics J50 N A Parallel port J68 N A Stacked keyboard mouse connector J9 N A Stacked RJ45 Dual USB J10 N A Quad stacked USB J83 N A Triple stacked audio jack J87 N A Reset header P1 N A Power supply conn...

Страница 176: ...serial ATA SATA connector P61 SATA1 Second serial ATA SATA connector P5 FRNT P Main power HDD LED connector P53 N A Serial port P70 CPU1FAN Primary CPU fan header P71 CPU2FAN Secondary CPU fan header P8 RCHFAN1 Primary chassis fan header P9 RCHFAN2 Secondary chassis fan header SW50 N A Clear CMOS switch push button XBT BAT Battery retainer MMX1 DIMM1 Memory slot MMX2 DIMM2 Memory slot MMX3 DIMM3 M...

Страница 177: ...t s electrical ratings label The voltage and current rating of the cord should be greater than the voltage and current rating marked on the product In addition the diameter of the wire must be a minimum of 0 75 mm2 or 18 AWG and the length of the cord must be between 6 feet 1 8 m and 12 feet 3 6 m If you have questions about the type of power cord to use contact the HP authorized service provider ...

Страница 178: ...178 POWER CORD SET REQUIREMENTS ...

Страница 179: ...r Keep the back of the unit at least 6 inches away from a wall or other obstruction Keep the front of the unit clear of any obstruction that keeps air from entering the front of the system Remove any dust on the front panel vent area and the rear fans with a small vacuum compressed air dust rag Cleaning the Workstation Case Follow previously stated safety precautions before cleaning the workstatio...

Страница 180: ...on properly Cleaning under a key can be done with a swab moistened with isopropyl alcohol and squeezed out Be careful not to wipe away lubricants necessary for proper key functions Use tweezers to remove any fibers or dirt in confined areas Allow the parts to air dry before reassembly Cleaning the Monitor Follow all safety precautions stated earlier before cleaning the monitor To clean the monitor...

Страница 181: ...tation resetting the password jumper using the Clear CMOS button CAUTION Pushing the CMOS button resets CMOS values to factory defaults and erases any customized information including passwords asset numbers and special settings It is important to back up the workstation CMOS settings before resetting them in case they are needed later To back up the CMOS settings use Computer Setup and run the Sa...

Страница 182: ...system to start This clears the current passwords and disables the password features 9 To establish new passwords repeat steps 1 through 4 replace the password jumper on either pin 1 or pin 2 but not both then repeat steps 6 through 8 Establish the new passwords in Computer Setup Clearing and Resetting the CMOS The CMOS of the workstation stores password information and information about the works...

Страница 183: ...TE For assistance locating the CMOS button and other system board components refer to System Board Components on page 69 5 Replace the access panel 6 Reconnect any external devices 7 Plug in the workstation power and turn the power back on NOTE The workstation passwords and any special configurations along with the system date and time will have to be reset Using Computer Setup to Reset CMOS To re...

Страница 184: ...184 ADDITIONAL PASSWORD SECURITY AND RESETTING CMOS ...

Страница 185: ...he flowcharts presented here are for general troubleshooting purposes only and they might not apply to your specific workstation Initial Troubleshooting No Power No Video Error Messages No OS Loading No OS Loading from Hard Drive No OS Loading from Diskette Drive No OS Loading from CD ROM Drive No OS Loading from Network Non functioning Device ...

Страница 186: ...186 QUICK TROUBLESHOOTING FLOWS Initial Troubleshooting ...

Страница 187: ...NO POWER 187 Appendix I No Power No Power Part 1 ...

Страница 188: ...188 QUICK TROUBLESHOOTING FLOWS No Power Part 2 ...

Страница 189: ...NO POWER 189 Appendix I No Power Part 3 ...

Страница 190: ...190 QUICK TROUBLESHOOTING FLOWS No Video No Video Part 1 ...

Страница 191: ...NO VIDEO 191 Appendix I No Video Part 2 ...

Страница 192: ...192 QUICK TROUBLESHOOTING FLOWS No Video Part 3 ...

Страница 193: ...ERROR MESSAGES 193 Appendix I Error Messages Error Messages Part 1 ...

Страница 194: ...194 QUICK TROUBLESHOOTING FLOWS Error Messages Part 2 ...

Страница 195: ...ERROR MESSAGES 195 Appendix I Error Messages Part 3 ...

Страница 196: ...196 QUICK TROUBLESHOOTING FLOWS No OS Loading ...

Страница 197: ...NO OS LOADING FROM HARD DRIVE 197 Appendix I No OS Loading from Hard Drive No OS Loading from Hard Drive Part 1 ...

Страница 198: ...198 QUICK TROUBLESHOOTING FLOWS No OS Loading from Hard Drive Part 2 ...

Страница 199: ...NO OS LOADING FROM HARD DRIVE 199 Appendix I No OS Loading from Hard Drive Part 3 ...

Страница 200: ...200 QUICK TROUBLESHOOTING FLOWS No OS Loading from Diskette Drive ...

Страница 201: ...NO OS LOADING FROM CD ROM DRIVE 201 Appendix I No OS Loading from CD ROM Drive ...

Страница 202: ...202 QUICK TROUBLESHOOTING FLOWS No OS Loading from Network ...

Страница 203: ...NON FUNCTIONING DEVICE 203 Appendix I Non functioning Device ...

Страница 204: ...204 QUICK TROUBLESHOOTING FLOWS ...

Страница 205: ...unctions 39 Storage functions 38 using 35 utilities 35 connectors front panel 17 system board 69 cover lock security caution 57 cover lock SMART 57 customizing software 42 D data integrity 61 date and time display 123 deleting password 54 delimiter characters table 54 deployment tools software 42 desktop management 42 device onboard 41 device configuration 38 diagnostic light codes 121 diagnostic ...

Страница 206: ...n 67 line in audio connector location 18 line out audio connector location 18 M Master Boot Record security overview 58 security purpose 50 memory guidelines 82 installing and removing 82 troubleshooting 139 memory errors 61 microphone connector location 17 18 Microsoft Windows XP Professional operating system 28 monitor blank screen 130 blurry video 131 cleaning 180 connector pin assignments 170 ...

Страница 207: ...52 establishing 51 purpose 50 setting 51 side access panel sensor overview 56 setting protection level 56 SMART 152 163 Smart Cover lock 77 software configuration and deployment 42 customizing 42 Drive Protection System 60 Fault Notification and Recovery 60 management and updating 43 managing 43 Master Boot Record Security 58 recovery 42 Remote Management Setup 43 Remote System Installation 42 SCS...

Страница 208: ...208 ...

Страница 209: ...209 Index ...

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