Solving Keyboard and Mouse Problems
If you encounter keyboard or mouse problems, see the documentation that came with the equipment
and the common causes and solutions listed in the following table.
Table D-7
Solving Keyboard Problems
Keyboard commands and typing are not recognized by the computer.
Cause
Solution
Keyboard connector is not properly connected.
1.
On the Windows Desktop, click
Start
.
2.
Click
Shut Down
. The
Shut Down Windows
dialog box
is displayed.
3.
Select
Shut down
.
4.
After the shutdown is complete, reconnect the keyboard
to the back of the computer and restart the computer.
Program in use has stopped responding to commands.
Shut down your computer using the mouse and then restart
the computer.
Keyboard needs repairs.
See the Worldwide Limited Warranty for terms and conditions.
Wireless device error.
1.
Check the software, if available, for device status.
2.
Check/replace device batteries.
3.
Reset receiver and keyboard.
Computer is in
standby
mode.
Press the power button to resume from
standby
mode.
CAUTION:
When attempting to resume from
standby
mode,
do not hold down the power button for more than four seconds.
Otherwise, the computer will shut down and you will lose any
unsaved data.
Cursor will not move using the
arrow
keys on the keypad.
Cause
Solution
The
Num Lock
key may be on.
Press the
Num Lock
key. The Num Lock light should not be on
if you want to use the
arrow
keys. The
Num Lock
key can be
disabled (or enabled) in Computer Setup.
108 Appendix D Troubleshooting Without Diagnostics
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