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HP OmniBook 2100/3000/3100

Troubleshooting and Diagnostics

3-5

If you can’t isolate the cause of a problem using the diagnostic tools, you can use the suggestions in
the following table to help find the problem.

Table 3-2. Troubleshooting Suggestions

Symptom

Call Center:
Suggestions

Repair Center:
Likely Causes

Repair Center:
Comments

To help determine likely causes, check to see what replaceable modules are involved in the system function and
what roles they play. See the table on page 1-15.

Startup

Does not boot on
ac or battery

Check the power source.
Push system-off button.
Unplug the ac adapter and
remove all batteries, then
reconnect power.
Remove any RAM boards
and try again. Reinsert and
try again.

AC adapter.
RAM board.
CPU module.
Motherboard.
LCD module.
Hard drive.

Check ac adapter. Remove
any RAM boards and retry.
If status panel does not turn
on, reprogram BIOS, replace
motherboard.
If status panel turns on but
display remains off, try
external monitor. If monitor
shows successful boot,
replace LCD module. If
monitor shows activity but
BIOS does not complete,
replace CPU module. If
monitor is blank, replace
CPU module, replace
motherboard.
If status panel and display
turn on, BIOS completes, but
OS does not start from hard
disk or from floppy drive,
replace CPU module, then
motherboard. If OS starts
from floppy drive, reload hard
drive, replace hard drive.

Does not boot on
battery (boots on
ac)

Check battery level on status
panel and battery LEDs.
Check battery contacts. If
available, try another battery.

Battery or contacts.
Motherboard.

Does not boot from
floppy drive

Check floppy drive contacts.
Try using alternate
connection (with or without
floppy cable).
Check boot order in BIOS
Setup.
For OmniBook 2100/3100,
check that floppy boot is
enabled in BIOS Setup.

Floppy drive or

contacts.

Floppy cable.
Motherboard.

Error message
such as “Invalid
system disk” or
“Auto IDE error.”

Check for a disk in floppy
drive.
Remove and reinsert hard
drive.
Check boot order in BIOS
Setup.

Hard drive contacts.
Hard drive.

If unit boots from floppy drive,
check for corrupt files on
hard drive, reload hard drive,
replace hard drive.

Sluggish startup or
shutdown

Run ScanDisk and Disk
Defragmenter to check and
optimize the hard drive.
Delete temporary and
unneeded files.

Use same suggestions
shown at left.

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Содержание OmniBook 3100

Страница 1: ... HP OmniBook 2100 3000 3100 Service Manual ...

Страница 2: ...Thank you for purchasing this Factory Service Manual CD DVD from servicemanuals4u com Please check out our eBay auctions for more great deals on Factory Service Manuals servicemanuals4u ...

Страница 3: ...translation of this manual is prohibited without prior written permission of Hewlett Packard Company except as allowed under the copyright laws The programs that control this product are copyrighted and all rights are reserved Reproduction adaptation or translation of those programs without prior written permission of Hewlett Packard Co is also prohibited Portions of the programs that control this...

Страница 4: ...ized Service Providers Only 2 16 Removing a 13 Display Case or Display Bracket HP Authorized Service Providers Only 2 18 Removing the Keyboard HP Authorized Service Providers Only 2 20 Removing the Top Case HP Authorized Service Providers Only 2 21 Removing the Motherboard or Bottom Case HP Authorized Service Providers Only 2 25 Removing a BIOS IC HP Authorized Service Providers Only 2 29 Removing...

Страница 5: ...oving the Keyboard 2 21 Figure 2 17 Removing the Heatsink 2 22 Figure 2 18 Removing the Case Screws 2 23 Figure 2 19 Removing the Top Case 2 24 Figure 2 20 Two Types of CPU Modules and Thermal Kits 2 25 Figure 2 21 Removing the Motherboard 2 26 Figure 2 22 Installing OmniBook 3000 Regulatory and Serial Labels 2 29 Figure 2 23 Removing a BIOS IC 2 30 Figure 3 1 Basic Troubleshooting Steps 3 2 Figur...

Страница 6: ...31 Table 3 1 Scope of Diagnostic Tools 3 4 Table 3 2 Troubleshooting Suggestions 3 5 Table 3 3 OmniBook Diagnostic Error Codes 3 14 Table 3 4 POST Terminal Error Beep Codes 3 17 Table 3 5 POST Messages 3 18 Table 3 6 BIOS Setup Menus and Parameters 3 23 Table 4 1 OmniBook Replaceable Parts 4 3 Table 4 2 Assembly Component Breakdown 4 6 Table 4 3 Accessory Replaceable Parts 4 7 Table 4 4 Part Numbe...

Страница 7: ...m Restricted to Authorized Resellers only HP Asia Pacific Channel Support Centre for DPSP Partners http www hp com au Restricted to DPSP Partners only America Online Keyword HP Call 800 827 6364 for membership within the US CompuServe GO HP Call 800 524 3388 for membership within the US HP Bulletin Board Service Refer to the latest Product Support Plan for non US BBS numbers HP First automated fax...

Страница 8: ...um II 233 MHz 3 2 GB F1588A F1598x 12 1 inch SVGA TFT 4 0 GB F1386A F1599x Pentium II 266 MHz OmniBook 3100 F1582x Pentium 266 MHz 13 3 inch XGA TFT 4 0 GB F1386A 1 44 MB F1384A CD ROM F1587A 32 MB OmniBook 3000 F1391A Pentium 200 MHz 13 3 inch XGA TFT 2 1 GB F1385A 1 44 MB F1384A None 16 MB F1392A Pentium 233 MHz 4 0 GB F1386A F1393A Pentium 266 MHz 32 MB F1394A 16 MB For the products listed A su...

Страница 9: ...ter s operation For an internal exploded view see page 4 2 Figure 1 1 OmniBook Front View Figure 1 2 OmniBook Side View Microphone Status panel Touch pad Display latch Main battery Floppy drive or other plug in module Stereo speaker Power button Power status light PC Card slots Eject buttons Audio line in Microphone in Headphone out AC adapter Kensington lock Hard disk drive Click buttons Stereo s...

Страница 10: ...ics controller with 2 MB internal video RAM Up to 64K colors XGA 16M colors SVGA Zoomed Video enabled PCI local bus video 128 bit graphics controller with 2 MB internal video RAM Up to 64K colors XGA Zoomed Video enabled PCI local bus video 128 bit graphics controller with 2 MB internal video RAM Up to 64K colors XGA Zoomed Video enabled PCI local bus video 64 bit graphics controller with 4 MB ext...

Страница 11: ...rrent work session continues at turn on any key or pointer action Press Fn S or allow time out Press any key or move a pointing device to display the current session Instant On Suspend Low power stopped state Lower power state than Standby Everything is off or in a low power state Network devices are off Your previous work session resumes at turn on For plug and play operating systems network conn...

Страница 12: ...onnected the indicator shows the level of the battery being charged If the ac adapter is not connected the indicator shows the combined charge of both batteries Press Fn F6 to show separate battery levels Battery low Triangle but no bars The OmniBook also beeps Defective battery No triangle no bars No charging even though ac adapter is present OmniBook 3000 Overheated battery No triangle top bar T...

Страница 13: ...tion keys that serve as hot keys shortcut key sequences for various system controls For an external keyboard CTRL ALT is normally equivalent to the Fn key Table 1 6 Function Keys F1 F12 Hot Keys Effect Fn F1 Decreases the display s brightness Fn F2 Increases the display s brightness Fn F3 Decreases the display s contrast DSTN displays only if available Fn F4 Increases the display s contrast DSTN d...

Страница 14: ...witch is on the icon PCA 2 After the computer shuts down press the blue power button to turn it on Note The OmniBook can boot from a CD if all these conditions are true You have an internal CD ROM drive installed You have a bootable CD in the drive such as the OmniBook Recovery CD and You select the CD ROM drive as the boot device You can do this during reboot by pressing ESC to cancel the OmniBoo...

Страница 15: ...d 4 COM1 serial port 5 Crystal sound 6 Floppy drive 7 LPT1 ECP parallel port 8 Real time clock OmniBook 2100 3100 9 Free 10 USB and CardBus assigned by Windows driver 11 Free OmniBook 3000 9 Free or MIDI if enabled 10 USB assigned by Windows driver 11 CardBus assigned by Windows driver 12 Pointing device 13 Numeric data processor 14 Internal hard disk primary IDE controller 15 Internal CD ROM driv...

Страница 16: ...stick 220 22F Crystal sound 376 Internal CD ROM drive secondary IDE controller 378 37F LPT1 printer port 388 38B Sound 3B0 3BB VGA adapter 3C0 3DF VGA adapter 3E0 3E1 PCMCIA controller 3F0 3F5 Floppy controller 3F6 Internal hard disk primary IDE controller 3F7 Floppy controller 3F8 3FF COM1 serial port Table 1 10 DMA Channels 0 Sound record 1 Sound playback 2 Floppy drive 3 LPT1 ECP parallel port ...

Страница 17: ...aphics controller with 2 MB video RAM Zoomed Video enabled in one PC Card slot Power OmniBook 2100 3100 Rechargeable lithium ion or nickel metal hydride battery with built in four level gauge AC adapter 100 240 Vac 50 60 Hz input 19 Vdc 3 16 A output OmniBook 3000 Rechargeable lithium ion battery with built in four level gauge AC adapter 100 240 Vac 50 60 Hz input 19 Vdc 2 4 A output Low battery w...

Страница 18: ...e of optional docking products port replicator mini dock and docking system OmniBook 3000 Optional port replicator Preinstalled Software OmniBook 2100 3100 Microsoft Windows 95 or Windows NT 4 0 Windows 95 compatible Plug and Play Windows NT 4 0 PC Card Plug and Play DMI 2 0 with HP TopTools 2 6 or 3 0 OmniBook 3000 Microsoft Windows 95 Windows 95 compatible Plug and Play DMI 1 1 under Windows 95 ...

Страница 19: ...ssory Description OmniBook Compat 2100 3100 3000 4100 7100 Memory F1363A 16 MB EDORAM expansion module see page 2 7 F1364A 32 MB EDORAM expansion module see page 2 7 F1365A 64 MB EDORAM expansion module see page 2 7 F1456A 32 MB SDRAM expansion module F1457A 64 MB SDRAM expansion module see page 2 7 F1622A 128 MB SDRAM expansion module see page 2 7 Hard Drives F1385A 2 1 GB internal hard disk driv...

Страница 20: ... Australia Replacement power cord U S Canada Taiwan Replacement power cord Europe Replacement power cord Japan Replacement power cord India South Africa Replacement power cord People s Republic of China Replacement power cord Hong Kong Singapore U K Adapters F1469A PS 2 Y adapter PC Cards F1623A 10 100 Mbps Ethernet 56 Kbps modem PC Card by Xircom F1626A 10 100 Mbps Ethernet PC Card by 3Com F1627A...

Страница 21: ...es that the replaceable modules play in each of the functional subsystems PCMCIA Cards CPU Module Audio PCA Hard Disk Drive USB PCA Floppy Drive or Plug In Module Main Battery Keyboard RAM Boards Heatsink LVDS PCA Inverter PCA Icon PCA LCD Module Top Case Touch pad Speakers Microphone IR PCA Motherboard PCA System BIOS Kybd BIOS Fan Figure 1 4 Replaceable Module Diagram The power switch and the li...

Страница 22: ...backlight Hard disk Motherboard Hard disk drive Hard disk controller Hard disk mechanism Floppy drive Motherboard Floppy disk drive Floppy disk controller Floppy disk mechanism Keyboard Motherboard Keyboard BIOS IC Keyboard Keyboard controller Keyboard BIOS Key switches Touch pad Motherboard Top case Keyboard and PS 2 controller Touch pad PS 2 device Audio Motherboard Audio PCA Top case Speaker am...

Страница 23: ......

Страница 24: ... 2 9 Heatsink table on page 2 31 Hinge display table on page 2 31 IC BIOS page 2 29 Keyboard page 2 20 Latch display table on page 2 31 LCD module page 2 12 Lens IR table on page 2 31 Modules plug in page 2 4 PCA audio table on page 2 31 PCA icon table on page 2 31 PCA inverter table on page 2 31 PCA IR table on page 2 31 PCA LVDS table on page 2 31 PCA motherboard page 2 25 PCA touch pad table on...

Страница 25: ...nife or probe Three small flat blade screwdrivers or equivalent tools for prying IC insertion removal tool Table 2 3 Recommended Screw Torques Screw Thread Size Torque kgf cm Torque lbf in M2 2 0 2 5 1 7 2 2 M2 5 all except those in the next two lines 2 5 3 5 2 2 3 0 M2 5 hinges 4 5 5 5 3 9 4 8 M2 5 LCD flex cable LVDS PCA 1 5 2 0 1 3 1 7 M3 3 0 4 0 2 6 3 5 ...

Страница 26: ...or explode releasing hazardous chemicals A rechargeable battery must be recycled or disposed of properly Required Equipment None Removal Procedure 1 Slide the safety latch for the battery compartment into its recess 2 Slide and hold the release latch then slide out the battery Figure 2 1 Removing the Main Battery Reassembly Note Caution Be sure the safety latch is open before you insert the batter...

Страница 27: ... Required Equipment None Removal Procedure 1 Slide the safety latch for the plug in slot into its recess 2 Slide and hold the release latch then slide out the module Figure 2 2 Removing a Plug In Module Reassembly Note Caution Be sure the safety latch is open before you insert the module Otherwise the release latch could break if you force the module in After installing the module close the safety...

Страница 28: ...65 F1386 69101 Recommended replacement parts HP recommends stocking drives from IBM the primary hard drive source for these OmniBook products IBM drives can be used with the older HDD case that has no top shield the shield should be installed if it is present Toshiba hard drives require a top shield as part of the HDD case Required Equipment Small Phillips screwdriver Removal Procedure 1 Unplug th...

Страница 29: ...Toshiba drive otherwise drive performance may be reduced by magnetic interference Do not cover the vent hole in the top surface of the hard drive or in the case If you cover the hole the hard drive could fail prematurely Depending on the manufacturer of the replacement drive the hole placement for the four screws may vary Important If you are installing a new hard drive you should create a Hiberna...

Страница 30: ...nd that you create a 144 MB partition the same as the factory setup Removing a RAM Board User Replaceable Table 2 5 RAM Board Replacement Part Numbers and Compatibility Description Part Number Exchange OmniBook CPU Type RAM Slots Part Number 2100 Pentium II 2100 3100 Pentium 3000 Pentium Inner Corner Slot Slot Inner Corner Slot Slot Inner Corner Slot Slot RAM 32 MB SDRAM 1818 7413 F1456 69001 RAM ...

Страница 31: ...emoving the RAM Cover 4 Release the two metal latches at the sides of the RAM board so the free edge of the board pops up 5 Pull the board out of the connector Figure 2 6 Removing a RAM Board Reassembly Notes Insert the RAM board into the connector at about a 30 angle until it is fully inserted Then press down at both sides until both latches snap closed Place the RAM cover about 3 mm from its clo...

Страница 32: ...Remove the hard drive see page 2 5 Slide the RAM cover about 3 mm toward the hard drive opening then lift off the cover Door I O and Hinge Open the door and unsnap it from the center hinge Flex the center of the door until one of the side tabs releases To replace the center I O door hinge insert a small flat blade screwdriver behind the flat plate and pop the hinge out of the case When installing ...

Страница 33: ...A Remove the screw from the left end and lift up the PCA Unplug the cable from the motherboard 7 For the LCD cable emerging from the left hinge remove the screw from the grounding lug inside the base assembly For a 12 inch display also remove the second screw holding the LCD cable Then unplug the cable from the base assembly 8 For the inverter MB cable emerging from the right hinge unplug the cabl...

Страница 34: ...se a 5 mm screw to fasten the LCD cable If you use a longer screw it will damage the motherboard Do not overtighten the screws for the LCD cable They fasten to a sheet metal bracket and the threads could strip Insert the right end of the icon PCA between the plastic tabs on the case Check that the IR icon cable is not pinched and emerges above the PCA Slide the open end of the hinge cover onto the...

Страница 35: ...12 DSTN module has two cutout holes in the frame on the left side of the glass and the main connector is below the centerline on the back of the module The Samsung 12 TFT module has no cutout holes in the frame and the main connector is above the centerline on the back of the module Table 2 7 Display Component Compatibility OmniBook 2100 3100 OmniBook 3000 12 DSTN Sanyo 12 TFT Samsung 13 TFT NEC 1...

Страница 36: ...ut and pop up the right end of the icon window cover at the plug in module slot then pop off the cover Figure 2 9 Removing the Hinge Covers and Icon Window Cover 6 Pry off the two screw covers by the hinges use a pointed knife or probe then remove the two screws For a 12 inch display pry off the two display bumpers at the top of the display then remove the two additional screws Icon Window Cover H...

Страница 37: ...he inner lower edge of the bezel away from the LCD until the lower snaps release 9 Remove the four screws from the corners of the LCD module 10 For a 12 inch display not shown unplug the two wire cable from the top of the inverter PCA For a 13 inch display shown lift the front edge the LCD module and move it to the left until you can unplug the two wire cable at the inverter PCA 11 Tip up the top ...

Страница 38: ...00 3100 Removal and Replacement 2 15 Figure 2 11 Removing the 12 LCD Module Figure 2 12 Removing the 13 LCD Module Screw M3 6mm 4 LCD Module EPE Foam may be 3 pieces LCD Flex Cable Screw M3 5mm 4 LCD Module LCD Flex Cable ...

Страница 39: ... Pull to the side to help seat the snaps Make sure the screw covers stick securely in place Removing a 12 Display Case or Display Bracket HP Authorized Service Providers Only Required Equipment Small Phillips screwdriver preferably magnetized Pointed knife or probe Removal Procedure 1 Unplug the ac adapter if present and remove the battery 2 Remove these additional assemblies Floppy drive or other...

Страница 40: ...e When installing the LCD flex cable into the case the notched end of the metal tube fits under the display bracket and the tab on the side fits inside the hinge opening The upper grounding tab of the LCD flex cable attaches around the hole for the left bezel screw in the display bracket Secure the LCD flex cable to the LCD connector with a piece of Kapton tape Position the cables properly in the ...

Страница 41: ...et will not be able to tip up out of the display case Also we suggest that you disengage all three tabs along the left edge at the same time It is difficult to disengage them one at a time 6 Using two or three small flat blade screwdrivers or equivalent separate the left side of the display case from the display bracket to disengage the three tabs 7 Pry up the left side of the display bracket Ther...

Страница 42: ...e right cable correctly before you install the hinge screws It should protrude from the case almost 6 cm about 2 inches Install each hinge so the slit in the housing faces into the display case Before installing the LCD module make sure the EPE foam is properly positioned inside the display bracket Secure the LCD flex cable to the LCD module with a piece of Kapton tape next to the LCD connector Po...

Страница 43: ...o the hinge 5 Pry out and pop up the right end of the icon window cover at the plug in module slot then pop off the cover Figure 2 15 Removing the Hinge Covers and Icon Window Cover 6 Remove the two screws at the top ends of the keyboard 7 Slide the keyboard toward the front of the computer until the top edge of the keyboard releases from the four plastic lugs at the top If necessary use a small f...

Страница 44: ...ould see a small gap between the front of the keyboard backplate and the top case Hint Insert a Phillips screwdriver into one keyboard screw hole and push it back then do the same at the other hole Removing the Top Case HP Authorized Service Providers Only Required Equipment Small Phillips screwdriver preferably magnetized Removal Procedure 1 Unplug the ac adapter if present and remove the battery...

Страница 45: ...screws from the heatsink They hold a permanent part of the assembly Lift the front edge of the heatsink slightly and slide it toward the front of the computer until the four tabs along the back edge are free from the case Lift the right end of the heatsink and unplug the fan cable from the motherboard Figure 2 17 Removing the Heatsink Screw M2 5mm Note Smaller diameter Heatsink includes fan cable ...

Страница 46: ... the unit bottom side up and remove the five bottom case screws Two of the five screws are hidden at the front corners inside the battery and hard drive slots 6 Turn the unit face up and remove the six top case screws Figure 2 18 Removing the Case Screws Screw M2 5 3mm Screw M2 5 5mm Screw M2 5 8mm Screw M2 5 12mm Screw M2 5 12mm Speaker touch pad cable connector ...

Страница 47: ...stall it after you install the heatsink Make sure the IR icon cable and speaker cables are properly routed and restrained Place the top case over the front latch but tilted up at the back then pull forward and down along the front edge until the snaps lock Finally seat the back edge over the hinge brackets Route the speaker touch pad cable so it does not overlap the CPU module or PCMCIA housing Se...

Страница 48: ...install the CPU module by holding it at the connector end the right end Do not pull or push on large components Otherwise you could damage the connectors or damage pressure sensitive components on the module Install or replace the CPU module thermal pad and spacer if they are missing or damaged Be sure to use the thermal kit that is compatible with the CPU module Components may be damaged if compa...

Страница 49: ... drive opening and three hex standoffs from the motherboard 7 Lift the hard drive housing only until the PCMCIA pushbuttons clear the bottom case Then gently work the motherboard forward until the I O bracket slips free The audio jack cover is released when you remove the motherboard Figure 2 21 Removing the Motherboard Standoff USB PCA LVDS PCA Screw M2 5 5mm CPU Thermal Kit pad and spacer depend...

Страница 50: ...udio PCA has two rubber bumpers attached to the board directly behind the two connectors Check that the audio PCA is securely attached to the underside of the motherboard before installing the motherboard The audio PCA can work loose if you flex the motherboard excessively Place the audio jack cover onto the audio jacks before you lower the motherboard into the case Raise the front edge of the mot...

Страница 51: ...ry OmniBook 3000 and type esn at the prompt Otherwise copy Omnibook Drivers Hputils Esn exe from the OmniBook Recovery CD then run it on the OmniBook 3 Store the serial number If you are prompted for the serial number type the serial number shown on the bottom of the case If a serial number has already been stored you must call an HP support center to change it Installing New Regulatory and Serial...

Страница 52: ... boot the OmniBook However after replacing an IC you must reprogram it Hewlett Packard prefers that you program the IC with the latest BIOS follow the directions carefully You can download it from the OmniBook website see page vi Required Equipment Small flat blade screwdriver IC insertion removal tool Removal Procedure 1 Unplug the ac adapter if present and remove the battery 2 On the bottom of t...

Страница 53: ...ket The IC is keyed to fit correctly If you insert the IC backward the IC or motherboard could be damaged Press down firmly on the IC with your thumb to ensure a proper connection Reprogram the IC by programming the BIOS see the note above System BIOS IC near case foot Keyboard BIOS IC near module latch IC Insertion Removal Tool BIOS Cover Note OmniBook 3000 shown The OmniBook 2100 3100 has only o...

Страница 54: ... inch display Plug in module page 2 4 Display page 2 9 LCD module page 2 12 Display case page 2 18 Reassembly Notes The cable should protrude about 6 cm from the hinge Secure the inverter MB cable to the case near the hinge area with a piece of Kapton tape Caution Use compatible parts page 2 12 Cable IR Icon Plug in module page 2 4 Hard drive page 2 5 Display page 2 9 Keyboard page 2 20 Top case p...

Страница 55: ...aution Install both parts of a CPU thermal kit to the new CPU Stick the pad to the top of the CPU Stick the rubber spacer to the top back right corner of the board Caution When installing the CPU module onto the motherboard press it down above the connectors but do not push on large components Otherwise you could damage pressure sensitive components on the module Fan Plug in module page 2 4 Hard d...

Страница 56: ...Plug in module page 2 4 LCD module but only until the bezel is removed page 2 12 Unplug the two cables and remove the inverter PCA from the display case Caution Use compatible parts page 2 12 PCA Inverter 13 inch display Plug in module page 2 4 LCD module page 2 12 Unsnap the inverter PCA from the display case then unplug the cable Reassembly Notes Make sure an inverter bumper is installed on the ...

Страница 57: ...oard page 2 20 Top case page 2 21 Motherboard but only until the USB PCA is removed page 2 24 The motherboard does not have to be removed Plate Lock Plug in module page 2 4 Hard drive page 2 5 Display page 2 9 Keyboard page 2 20 Top case page 2 21 Motherboard but only until you can lift the front edge page 2 24 Pull up on the lock plate until it comes out of the bottom case ...

Страница 58: ...nality of the OmniBook and identifying faulty modules Troubleshooting information Troubleshooting the problem page 3 2 Verifying the repair page 3 3 Suggestions for troubleshooting page 3 4 Diagnostic tools OmniBook hardware diagnostic program page 3 12 Power on self test page 3 17 Sycard PCCtest 450 PC Card page 3 17 Desktop Management Interface page 3 21 BIOS Setup utility page 3 23 ...

Страница 59: ...ut the unit Model and serial number Operating system and version BIOS version Accessories and peripherals used Analyze the problem Observe Symptoms Using the customer s information try to duplicate the problem Determine how the problem differs from proper behavior Also take note of the functions that do work properly Check the customer s description of the problem and any supporting information Tr...

Страница 60: ... with known good modules is an ideal way to isolate the cause down to the module level It is rare for more than one module to be responsible for one failure symptom Therefore replacement of more than one module for a particular symptom should be the exception rather than the normal expectation After replacing a module it is normal for the unit to be in a confused state and lock up when power is ap...

Страница 61: ...isc menu Describes AssetTools Configures Audio Tests System Misc menus Configures Serial Tests Misc menu Describes AssetTools Configures Parallel Tests Misc menu Describes AssetTools Configures Infrared Tests Misc menu Describes AssetTools Configures PS 2 port Tests KBD Misc menus USB Tests System menu Describes AssetTools Docking port Tests using docks PCMCIA Tests Describes AssetTools AC adapter...

Страница 62: ... but BIOS does not complete replace CPU module If monitor is blank replace CPU module replace motherboard If status panel and display turn on BIOS completes but OS does not start from hard disk or from floppy drive replace CPU module then motherboard If OS starts from floppy drive reload hard drive replace hard drive Does not boot on battery boots on ac Check battery level on status panel and batt...

Страница 63: ...plications can cause excess power usage User can get power monitor from www intel com and monitor CPU load Heavy modem use can affect battery operating time Battery Motherboard Battery capacity often decreases after a year or more Does not run on battery empty battery indicator Check battery contacts If available try another battery Battery or contacts Motherboard Battery does not charge Check the...

Страница 64: ...y Check for alternate noise sources such as a PCMCIA drive or fan If a keystroke causes the sound to change it may be power supply noise Depends on the source of the noise Files are corrupted Run a virus scan program Check the disk surface by running ScanDisk Windows 95 or Disk Administrator Windows NT Or boot to DOS and run CHKDSK to look for problems run CHKDSK f to fix Use Recovery CD to restor...

Страница 65: ... Check settings in Control Panel Touch pad PCA Top case Motherboard Special touch pad driver features not working In Mouse Properties select the TouchPad mouse type Run Setup exe from the touch pad subdirectory under Omnibook Drivers Touch pad PCA Top case Motherboard Click button doesn t work Top case Motherboard Audio Sound does not play Check settings in BIOS Setup Increase sound volume Fn UP a...

Страница 66: ...e 3000 10 Serial Parallel General problems Check settings in BIOS Setup Check settings in Control Panel and in Windows NT Diagnostics Motherboard Infrared General problems Infrared communication is not supported in Windows NT 4 0 Infrared is disabled and no drivers installed as shipped Drivers are included Check settings in BIOS Setup Standard IrDA and fast IrDA are incompatible they use different...

Страница 67: ...le it must be replaced Miscellaneous Clock loses time Plug in ac adapter for 24 hours to charge backup battery Motherboard Charge backup battery Not all installed RAM is recognized See table on page 2 7 for RAM information OmniBook 2100 3100 Only these configurations are supported For Pentium II CPU only SDRAM For Pentium CPU SDRAM or EDORAM For Pentium CPU and two RAM slots 32 MB maximum in slot ...

Страница 68: ...PU module Motherboard If computer slows after a period of continuous activity check thermal connections and parts If a sluggish Toshiba hard disk might be causing the problem see the Hard Disk section above Accessories Docking product I O problems Check that ac power is connected Check settings in BIOS Setup Try using the corresponding OmniBook port Docking product Motherboard Test the correspondi...

Страница 69: ...rdware tests Figure 3 2 OmniBook Diagnostic Screens Basic and Advanced The tests are designed to run after the system reboots This ensures that the computer will be in a predictable state so the diagnostic program can properly test the hardware components The tests are non destructive and are intended to preserve the state of the computer The OmniBook reboots when you exit the program so drivers c...

Страница 70: ...ge 3 23 You can confirm the problem by running BIOS Setup and restoring the default settings 5 Run the basic test Press F2 to start the basic hardware test 6 If you intend to exit without running advanced tests press F4 to save system and test information in the Support Ticket log file HPSUPPT TXT Then remove the diagnostic disk and press F3 to exit 7 Run the advanced tests Press F2 to open the ad...

Страница 71: ...figuration mismatch in CMOS Reset the system then run BIOS Setup and check settings Replace motherboard 0073h Bad CMOS RAM size Reset the system then run BIOS Setup and check settings Replace motherboard 0074h Bad CMOS time Reset the system then run BIOS Setup and check settings Replace motherboard 0075h 0076h Reset the system Replace the motherboard 0077h Replace the motherboard 0078h Bad CMOS ch...

Страница 72: ...tion active If necessary recreate the Hibernate partition then run FDISK to partition the hard disk 02F3h Run FDISK to check for overlapping partitions If necessary recreate the Hibernate partition then run FDISK to partition the hard disk 02F4h Check for the presence of a boot sector virus If necessary recreate the Hibernate partition then run FDISK to partition the hard disk 02F5h Reformat the p...

Страница 73: ...se not supported 0A03h Insert a different CD in the drive Check the connectors on the CD ROM drive and motherboard Replace the CD ROM drive 0A04h Insert a different CD in the drive Check the connectors on the CD ROM drive and motherboard Replace the CD ROM drive 0A05h Insert a computer CD in the drive 0A06h Insert an audio CD in the drive USB Tests 1301h Reprogram the system BIOS IC Replace the sy...

Страница 74: ...nd keyboard Provide clean ac power no auto adapter or unusual ac adapter configuration Press the system off button to start from a known state If the computer fails to boot with a clean boot it requires repair If an error message is displayed confirm the problem using other diagnostic tools Not all POST messages indicate a hardware software or firmware failure some messages are informational messa...

Страница 75: ...or persists check the system battery Connect the ac adapter for at least 24 hours replace the motherboard 0260 System timer error The timer test failed Requires repair of system board 0270 Real time clock error Real time clock fails BIOS test May require board repair 0280 Previous boot incomplete Default configuration used Previous POST did not complete successfully POST loads default values and o...

Страница 76: ... nnnn is the amount of system RAM in kilobytes successfully tested Operating system not found Operating system cannot be located on either drive A or drive C Enter Setup and see if fixed disk and drive A are properly identified Parity Check 1 nnnn Parity error found in the system bus BIOS attempts to locate the address and display it on the screen If it cannot locate the address it displays Parity...

Страница 77: ...nfiguration headers PC Card 16 bit and CardBus 32 bit which attach to the card You will also need CardBus extender card to avoid wear on the Sycard PCMCIA connector The Sycard PCCextend 70 extender card is an example The Sycard PCCtest 450 provides the following tests See the Sycard documentation for details about running the tests PC Card 16 bit test PCT450 Requires the PC Card configuration head...

Страница 78: ...sks or from the Recovery CD 1 For floppy disks copy the DMI software from the omnibook drivers os_version dmi directory of either the hard disk or Recovery CD to two or more floppy disks for example copy the contents of the disk1 subdirectory to disk 1 2 Start Windows if it is not already running 3 Insert disk 1 into the floppy drive or insert the Recovery CD into the CD ROM drive 4 Select and run...

Страница 79: ...er separately The DMI package included with the OmniBook can be used only with the OmniBook The following software is supplied with the DMI package A Microsoft Windows utility SETUP EXE to install and initialize the DMI software A Windows utility HP TopTools After DMI is installed this utility can be used to display information about the computer through the DMI A Management Information Format MIF...

Страница 80: ...00 3100 BIOS Revision Shows the current BIOS version Detected automatically System Time Sets the time using 24 hour format Values set take effect immediately System Date Sets the date using mm dd yy English or dd mm yy format Floppy Drive Sets the floppy drive type Detected and set automatically Hard Disk Sets the hard disk drive type and various parameters Detected and set automatically Quiet Boo...

Страница 81: ...e AdLib synthesizer I O address 388h Interrupt Sets the interrupt IRQ5 1st DMA channel Sets the DMA channel for playback DMA1 2nd DMA channel Sets the DMA channel for recording DMA0 OmniBook 3000 MPU Device Sets how the MIDI capability is configured by the BIOS specified settings or automatic or by a PnP operating system The port replicator provides a MIDI port but the OmniBook does not Disabled O...

Страница 82: ...mode if that time out is disabled 4 minutes OmniBook 2100 3100 Hibernate Time out Sets whether the computer goes from Suspend to Hibernate power mode after the indicated period of inactivity Skips Suspend mode if that time out is disabled 4 hours OmniBook 3000 Hibernate after 4 hours Sets whether the computer goes from Suspend to Hibernate power mode after 4 hours of inactivity Skips Suspend mode ...

Страница 83: ... save exits and reboots Does not affect Security and date time changes Get Default Values Restores default settings stays in Setup Does not affect Security and date time settings Load Previous Values Discards Setup changes since last save stays in Setup Does not affect Security and date time changes Save Changes Saves Setup changes and stays in Setup Security settings are saved when changed ...

Страница 84: ... 4 Replaceable Parts This chapter contains an exploded view of the OmniBook and the following lists of parts OmniBook replaceable parts page 4 3 Assembly component breakout page 4 6 Accessory replacement parts page 4 7 Part number reference page 4 8 ...

Страница 85: ...4 2 Replaceable Parts HP OmniBook 2100 3000 3100 Figure 4 1 Exploded View Note 13 inch display shown To see 12 inch display parts see chapter 2 Two screws not present on all units ...

Страница 86: ...bottom F1580 60906 8 Case bottom F1391 60913 9 Case display 12 TFT and DSTN F1580 60907 9 Case display 13 TFT F1391 60910 10 Case HDD kit 9 5mm F1580 60915 Yes 10 Case HDD kit 12 7mm F1391 60937 Yes 11 Case top F1391 60909 12 Cover audio jack F1391 60920 13 Cover BIOS F1391 60929 Yes 14 Cover hinge F1580 60953 Yes 15 Cover icon window OB2100 F1580 60913 Yes 15 Cover icon window OB3000 F1391 60928 ...

Страница 87: ...80 60919 24 Keyboard French F1391 60940 24 Keyboard French Canadian F1580 60926 24 Keyboard French Canadian F1391 60947 24 Keyboard German F1580 60918 24 Keyboard German F1391 60939 24 Keyboard International English F1580 60928 24 Keyboard International English F1391 60949 24 Keyboard Italian F1580 60921 24 Keyboard Italian F1391 60942 24 Keyboard Norwegian F1580 60925 24 Keyboard Norwegian F1391 ...

Страница 88: ...580 69001 31 PCA motherboard Pentium II MD F1597 60914 F1597 69014 31 PCA motherboard F1391 60901 F1391 69001 PCA touch pad F1580 60934 32 PCA USB F1391 60902 Plate lock F1391 60934 33 Screw M2 5mm F1391 60954 34 Screw M2 5 3mm F1391 60955 40 Screw M2 5 4mm 0515 2699 35 Screw M2 5 5mm F1391 60951 36 Screw M2 5 8mm F1391 60957 37 Screw M2 5 12mm F1391 60956 38 Screw M3 5mm F1391 60950 Screw M3 6mm ...

Страница 89: ...RAM F1391 60977 No Door I O F1391 60976 No Feet rubber 3 F1391 60931 Yes Hinge I O door F1391 60976 Yes Label regulatory F1391 60971 No Latch display F1580 60955 Yes Lens IR F1391 60930 Yes Plate lock F1391 60934 No Spring display latch F1391 60932 Yes Case display 12 F1580 60907 Bracket display F1580 60916 No Case display 13 F1391 60910 Bracket display F1391 60962 No Foam EPE F1391 60926 No Case ...

Страница 90: ...F1383 60901 Yes Cable external FDD F1380 60901 Yes Drive CD ROM module 20X F1387 60901 F1387 69001 Yes Drive CD ROM module 24X F1587 60901 F1587 69001 Yes Drive floppy module no cable F1384 60902 Yes Drive Zip module F1388 60901 F1388 69001 Yes Port replicator F1381 60902 Yes RAM board 32 MB SDRAM 1818 7413 F1456 69001 Yes RAM board 64 MB SDRAM 1818 7414 F1457 69001 Yes 1 1 RAM board 128 MB SDRAM ...

Страница 91: ...r auto plug from airline Yes 5967 4741 Service Manual OB2100 3000 3100 7121 7525 Overlay serial number 8120 6312 Power cord replacement Australia Yes 8120 6313 Power cord replacement U S Canada Taiwan Yes 8120 6314 Power cord replacement Europe Yes 8120 6316 Power cord replacement Japan Yes 8120 6317 Power cord replacement India South Africa Yes 8120 8373 Power cord replacement People s Republic o...

Страница 92: ...w display Yes F1391 60924 Bumper display 13 TFT Yes F1391 60925 Hinge display 13 TFT F1391 60926 Foam EPE 13 TFT F1391 60927 Bezel display 13 TFT F1391 60928 Cover icon window OB3000 Yes F1391 60929 Cover BIOS Yes F1391 60930 Lens IR F1391 60931 Foot rubber Yes F1391 60932 Spring display latch F1391 60934 Plate lock F1391 60937 Case HDD kit 12 7mm Yes F1391 60938 Keyboard US English F1391 60939 Ke...

Страница 93: ... F1462 60901 OmniBook Performance 98 Group training kit F1469 80001 Adapter PS 2 Y Yes F1580 60901 F1580 69001 PCA motherboard Pentium T F1580 60902 F1580 69002 LCD module 12 Samsung TFT F1580 60903 F1580 69003 LCD module 12 Sanyo DSTN F1580 60904 PCA inverter 13 TFT F1580 60905 PCA inverter 12 TFT and DSTN F1580 60906 Case bottom F1580 60907 Case display 12 TFT and DSTN F1580 60908 IC BIOS keyboa...

Страница 94: ...1589 60901 Battery main nickel metal hydride Yes F1597 60901 Recovery CD English OB2100 3100 W95 F1597 60902 Recovery CD German OB2100 3100 W95 F1597 60903 Recovery CD French OB2100 3100 W95 F1597 60904 Recovery CD Spanish OB2100 3100 W95 F1597 60905 Recovery CD Italian OB2100 3100 W95 F1597 60906 Recovery CD Swedish OB2100 3100 W95 F1597 60907 Recovery CD Chinese OB2100 3100 W95 F1597 60908 Recov...

Страница 95: ......

Страница 96: ...session of the unit s actual and current owner This requires a sales receipt showing the unit serial number and owner s name or a written statement from the owner attesting that he or she is the owner of the unit The statement can be a fax copy of the document The fact that the unit is in the hands of an HP representative on behalf of the customer is not evidence of ownership In addition HP will n...

Страница 97: ...ely in DOS in Windows or in some other application or combination of applications that is where you should make the determination Self test is not a normal operating condition and is not a sufficient tool to interpret display quality 2 Use the table below to determine whether the display should be considered for replacement These are the only conditions in this guideline that may call for a replac...

Страница 98: ...or more total bright or dark dot imperfections Any occurrence of 2 bright dots within 15 mm Any occurrence of 2 single double triple dark dots within 5 mm Mechanical Imperfections Spots b Lines c Polarizer scratches d Polarizer dents bubbles e 5 or more spots 0 1 0 8 mm avg dia 5 or more lines 0 3 1 mm long and over 0 01 mm wide 4 or more scratches 0 3 10 mm long and over 0 01 mm wide 7 or more de...

Страница 99: ...es 0 2 0 3 mm avg dia Any spot over 0 4 mm dia Any line over 3 mm long or 0 2 mm wide Any scratch over 3 mm long or 0 2 mm wide Any dent or bubble over 0 3 mm avg dia Definitions of imperfections a Spot A point on the display that appears black white or colored and does not change in size or color b Line A line on the display that appears dark or light and does not change in size c Polarizer scrat...

Страница 100: ...Problems On specified failure 3000 11 For CCIB China labeled ac adapter custom power cord Information only 2100 01 Problems Running OmniBook Diagnostics off Recovery CD Information only 2100 02 OmniBook 2100 Display Hinge Covers Mutually agreeable time 2100 03 Improved Design of Floppy Disk Drives F1384A Update service inventory 2100 04 OB2100 Display Case Design Different from OB3100 Information ...

Страница 101: ......

Страница 102: ...ories 1 12 booting from 3 25 rebooting from 1 7 cover audio jack 2 32 cover BIOS 2 9 cover hinge 2 9 cover icon window 2 9 cover RAM 2 9 CPU module Pentium and Pentium II 2 25 removing 2 32 specifications 1 10 thermal pads 2 25 types 1 1 visual appearance 2 25 D Desktop Management Interface DMI 1 11 3 21 diagnostics coverage 3 4 error codes 3 14 operation 3 12 display adjustment 1 6 compatibility ...

Страница 103: ...IC types 1 12 internal design 1 14 models 1 1 pictures of 1 2 replaceable modules 1 14 specifications 1 10 status panel 1 5 system resources 1 8 turning on and off 1 4 websites vi OmniBook diagnostics See diagnostics operating systems 1 1 P passwords forgotten 5 1 setting 3 24 PC cards accessories 1 13 testing slots 3 20 PCA audio 2 33 icon 2 33 inverter 2 33 IR 2 33 LVDS 2 33 touch pad 2 33 USB 2...

Страница 104: ...icket 3 13 Suspend mode activating 1 4 Fn key 1 6 status light 1 6 Sycard PCCtest 450 card 3 20 system memory 1 8 system resources 1 8 system off button location 1 3 resets 1 7 T temperature specifications 1 11 thermal pads 2 25 top case 2 21 TopTools 1 11 3 4 3 22 torques 2 2 touch pad problems 3 8 touch pad PCA 2 33 troubleshooting overview 3 2 symptoms and suggestions 3 5 tools 3 4 turning on a...

Страница 105: ......

Страница 106: ......

Страница 107: ...1 Product Information 2 Removal and Replacement 3 Troubleshooting and Diagnostics 4 Replaceable Parts 5 Reference Information Part Number 5967 4741 Printed in U S A 7 98 ...

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