Chapter 12
Troubleshooting
79
Password Problems
This section describes some common password problems.
Resetting Lost Passwords
If you have forgotten the User or Administrator password, you can reset them.
The User password can be reset if you know the Administrator password; the
Administrator password can only be reset by a switch on the system board.
User Password
If you have forgotten the User password, but the Administrator password is set
and known, perform the following steps:
1. Restart the NetServer.
2. During the boot process, press [F2] to start the Setup program.
3. Enter the Administrator password then access the Setup program menu.
4. From the User Password menu, select "Set User Password" option.
5. Set the User password. Enter the Administrator password as the old
password. (This will replace the old, forgotten password.)
6. Choose the Exit option and save the changes to save the new password.
Administrator Password
If you have forgotten the Administrator password, your NetServer will function
normally, but you will not be able to change the system configuration settings
(including User password) in the Setup program. To reset the Administrator
password:
1. Turn off power to the NetServer.
2. Remove the cover and move the cooling duct/cover.
3. Move switch 3 on the system board (labeled "Clear Password") to the ON
position (see Figure 7-1).
4. Turn on power to the NetServer and allow it to complete its startup
routine. The old passwords (both User and Administrator) will be erased.
5. Turn off power to the NetServer.
6. Return switch 3 on the system board to the OFF position.