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Страница: 107 / 131

Troubleshooting 107

Server fault indications flowchart

Symptoms:

•

Server boots, but a fault event is reported by Insight Management Agents (on page

)

•

Server boots, but the internal health LED, external health LED, or component health LED is red or
amber

NOTE:

For the location of server LEDs and information on their statuses, refer to the server documentation.

Содержание ML570 - ProLiant - G2

Страница 1: ...HP ProLiant ML570 Generation 3 Server User Guide February 2006 Fourth Edition Part Number 374178 004 ...

Страница 2: ...hnical or editorial errors or omissions contained herein Microsoft Windows and Windows NT are U S registered trademarks of Microsoft Corporation Windows Server is a trademark of Microsoft Corporation Linux is a U S registered trademark of Linus Torvalds February 2006 Fourth Edition Part Number 374178 004 Audience assumptions This document is for the person who installs administers and troubleshoot...

Страница 3: ...ns 25 Hot plug fan LEDs 25 Server operations 27 Power up the server 27 Power down the server 27 Extending the server from the rack 27 Unlocking and removing the tower bezel 29 Removing the rack bezel 30 Access panel 31 Server setup 32 Optional installation services 32 Rack planning resources 33 Optimum environment 33 Space and airflow requirements 33 Temperature requirements 34 Power requirements ...

Страница 4: ...ck bezel 73 Rack to tower conversion 74 Removing the cable management arm 75 Removing the server from the rack 75 Removing the server rails 76 Installing the tower cover 76 Installing the casters 77 Attaching the tower bezel 77 Battery 78 Server cabling 80 Storage device cabling guidelines 80 Cable connector identification 80 Tape drive cabling to the USB port 81 SAS cabling 82 SCSI cabling 82 Sta...

Страница 5: ...rtant safety information 95 Symbols on equipment 95 Warnings and cautions 96 Prepare the server for diagnosis 96 Symptom information 97 Service notifications 97 Loose connections 97 Diagnostic steps 98 Start diagnosis flowchart 98 General diagnosis flowchart 99 Server power on problems flowchart 101 POST problems flowchart 104 OS boot problems flowchart 105 Server fault indications flowchart 107 P...

Страница 6: ...17 Battery replacement notice 118 Taiwan battery recycling notice 118 Power cord statement for Japan 118 Disposal of waste equipment by users in private households in the European Union 119 Server specifications 120 Server specifications 120 Environmental specifications 120 Technical support 122 Before you contact HP 122 HP contact information 122 Customer self repair 122 Acronyms and abbreviation...

Страница 7: ...th LED combinations 14 System board LEDs and QuickFind Diagnostic display codes 15 SAS SATA device numbers 16 SATA or SAS hard drive LEDs 17 SAS and SATA hard drive LED combinations 17 Hard drive bay numbering 18 Hot plug SCSI hard drive LEDs 19 Hot plug SCSI hard drive LED combinations 19 Memory board LEDs and components 20 DIMM slot locations 23 Hot plug power supply LEDs 24 Fan locations 25 Hot...

Страница 8: ...D ROM drive 3 USB port 4 Tape drive blank 5 SCSI channel 2 channels 0 and 1 6 SCSI channel 1 channels 0 7 Front panel components SAS Item Description 1 Diskette drive blank 2 DVD ROM drive 3 USB port 4 Tape drive blank 5 SAS hard drives SAS IDs 1 through 18 ...

Страница 9: ...Normal system on Flashing Amber Redundant power supply failure Flashing Red Power supply failure No operational power supplies 4 NIC 1 link activity LED embedded NIC only Green Linked to network Flashing green Linked with activity on the network Off No network connection 5 NIC 2 link activity LED embedded NIC Green Linked to network Flashing green Linked with activity on the network Off No network...

Страница 10: ...100 MHz PCI X slot 3 9 64 bit 100 MHz PCI X slot 4 10 PCI Express x4 slot 5 11 PCI Express x4 slot 6 12 PCI Express x4 slot 7 13 PCI Express x4 slot 8 14 64 bit 133 MHz PCI X hot plug slot 9 15 64 bit 133 MHz PCI X hot plug slot 10 16 Power supply primary 17 Power supply blank 18 T 15 Torx screwdriver 19 External SCSI port 20 UID LED 21 Keyboard port 22 Mouse port 23 Video port 24 Serial port ...

Страница 11: ... Off Not linked to network 3 NIC Link LED Integrated NC7782 Green On Network activity Off No network activity 4 iLO NIC Activity LED Green On or flashing Network activity Off No network activity 5 iLO NIC Link LED Green On Linked to network Off Not linked to network 6 Power supply LED primary and redundant Green Refer to Hot plug Power Supply LEDs on page 24 7 Power supply LED primary and redundan...

Страница 12: ...t 5 7 64 bit 100 MHz PCI X slot 4 8 64 bit 100 MHz PCI X slot 3 9 64 bit 100 MHz PCI X slot 2 10 64 bit 100 MHz PCI X slot 1 11 Memory board slot 1 12 Memory board slot 2 13 Memory board slot 3 14 Memory board slot 4 15 PPM slot 1 16 PPM slot 2 17 QuickFind diagnostic display 18 System maintenance switch SW 2 19 PPM slot 4 20 NMI jumper 21 PPM slot 3 22 Processor socket 4 23 Fan board signal conne...

Страница 13: ...The default position for all eight positions is Off Position Description Function 1 Reserved 2 Reserved 3 Reserved 4 Reserved 5 Reserved 6 Reserved 7 Reserved 8 Reserved The system maintenance switch SW2 is an eight position switch that is used for system configuration The default position for all eight positions is Off Position Description Function S1 iLO Security Off iLO security is enabled On i...

Страница 14: ...ions HP SIM may report server status differently than the health LEDs because the software tracks additional system attributes System LED and color Internal health LED color Status Processor failure socket X amber Flashing red One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket ROM detected a failed processor during POST Pro...

Страница 15: ...wing table Code Component Explanation 01 Power supply cable s System board to power supply cables defective cables or cables not installed 04 Fan board cable s Fan board power or signal cables are not installed 05 Memory board Base memory failure memory board 1 is not installed or no valid memory configuration is present 06 SCSI board power cable SCSI board or cable is not present 07 PCI hot plug ...

Страница 16: ...nstall PPM 3 U4 PPM4 is missing Processor 4 is installed without PPM 4 Install PPM 4 A0 Pre POST code Standby mode P5 Power supply No power from the power supply _5 Power backplane No 5 V power from the power supply backplane board 33 Power backplane No 3 3 V power from the power supply backplane board 15 1 5 V Regulator No 1 5 V power from the voltage regulator on the system board Ut VTT Regulato...

Страница 17: ...as been received for this drive it also has been selected by a management application On off or flashing Steadily blue The drive is operating normally and it has been selected by a management application On Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible On Off The drive is online but it is not active currently Flashin...

Страница 18: ... A critical fault condition has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Off Amber flashing regularly 1 Hz A predictive failure alert has been received for this drive Replace the drive as soon as possible Off Off The drive is offline a spare or not configured as part of an array Hard drive bay numbering The server supports two si...

Страница 19: ...irmware is being updated Off Drive is offline 3 Fault status On Drive failure Flashing Fault process activity Off No fault process activity Hot plug SCSI hard drive LED combinations Activity LED 1 Online LED 2 Fault LED 3 Interpretation On off or flashing On or off Flashing A predictive failure alert has been received for this drive Replace the drive as soon as possible On off or flashing On Off T...

Страница 20: ...eplace the drive Off Off Off One or more of the following conditions may exist The drive is not configured as part of an array The drive is configured as part of an array but it is a replacement drive that is not being accessed or being rebuilt yet The drive is configured as an online spare If the drive is connected to an array controller you may replace the drive online Memory board LEDs and comp...

Страница 21: ...f the system is on 5 DIMM 1 LED Green DIMM installed Amber Failed or degraded DIMM Flashing amber DIMM configuration error Off No DIMM installed 6 DIMM 2 LED Green DIMM installed Amber Failed or degraded DIMM Flashing amber DIMM configuration error Off No DIMM installed 7 DIMM 3 LED Green DIMM installed Amber Failed or degraded DIMM Flashing amber DIMM configuration error Off No DIMM installed 8 D...

Страница 22: ...lashing amber DIMM on this board encountered memory errors Amber Flashing one of the following conditions Unlocking a memory board that should not be removed Attempting to insert a memory board at runtime that fails The following applies to an invalid AMP error This error occurs when the current memory configuration is not valid for the configured AMP mode If the mode selected is the desired mode ...

Страница 23: ...en Green Online Spare status Off Green Off Off Mirrored status Off Off Green Off RAID status Off Off Off Green Board Removable Off Off Green Green DIMM slot locations DIMM slot Description Bank 1 PC2 3200R DIMM slot Bank A 2 PC2 3200R DIMM slot Bank A 3 PC2 3200R DIMM slot Bank B 4 PC2 3200R DIMM slot Bank B 5 PC2 3200R DIMM slot Bank C 6 PC2 3200R DIMM slot Bank C ...

Страница 24: ...reen 4 Redundant power supply fail LED amber Power supply condition Power LED green Fail LED amber No AC power to all power supply units Off Off No AC power to this power supply unit only or power supply failure includes over voltage and over temperature Off On AC present Standby outputs on Flashing Off Power supply DC outputs On and OK On Off Power supply failure current limit Off Flashing ...

Страница 25: ...Server component identification 25 Fan locations Item Description Configuration 1 Fan 1 Redundant 2 Fan 2 Primary 3 Fan 3 Redundant 4 Fan 4 Primary 5 Fan 5 Redundant 6 Fan 6 Primary Hot plug fan LEDs ...

Страница 26: ...Server component identification 26 Status Green Operating normally Amber Failed Off No power ...

Страница 27: ...r supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server 1 Shut down the OS as directed by the OS documentation 2 Press the Power On Standby button to place the server in standby mode When the server enters standby power mode the system power LED changes to amber 3 Disconnect the power cords ...

Страница 28: ...ng a component from the rack WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 3 After performing the installation or maintenance procedure slide the server back into the rack by pressing the server rail release latches NOTE The release latches will lock into place w...

Страница 29: ...ocked and opened before accessing the hard drive cage diskette drive DVD drive and the power switch In addition the bezel is also removable when converting from a tower server to a rack server To unlock the tower bezel use the key provided with the server to unlock the bezel with a counterclockwise turn ...

Страница 30: ...SI hard drive cage Removing or replacing a SAS hard drive cage Converting the server from a rack model to a tower model To remove the rack bezel 1 Extend or remove the server from the rack Extending the server from the rack on page 27 2 Remove the tape drive blank or the tape drive Removing the tape drive blank on page 55 3 Using the Torx T 15 screwdriver unscrew the three screws on each side of t...

Страница 31: ...ed Operating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage 1 Extend the server from the rack if applicable Extending the server from the rack on page 27 2 Open the locking latch slide the access panel to the rear of the chassis and remove the access panel NOTE If the locking latch is locked use a Torx T 15 screwdriver to unlock the latch...

Страница 32: ... and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the m...

Страница 33: ...clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabi...

Страница 34: ...ipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility ...

Страница 35: ... rack when it is rolling down the ramp from the pallet Always handle the rack from both sides WARNING When installing a server in a telco rack be sure that the rack frame is adequately secured to the top and bottom of the building structure WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment Observe local occupational health and safety requirements an...

Страница 36: ...ftware products Rack mounting hardware In addition to the supplied items you may need Hardware options Operating system or application software PDU Keyboard Mouse Identifying tower server shipping carton contents Unpack the server shipping carton and locate the materials and documentation necessary for installing the server The contents of the server shipping carton include Server Power cord Keybo...

Страница 37: ...ut Edition II User Guide 2 Connect the power cord to the power supply 3 Open the power cord retaining clip and thread the power cord through the retaining clip 4 Snap the tab into place to secure the power cord 5 Connect the power cord to the AC power source WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an...

Страница 38: ...on CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server Manual i...

Страница 39: ...ess panel on page 31 If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them CAUTION To prevent damage to electrical components properly g...

Страница 40: ...fore installing the processor IMPORTANT Processor socket 1 and PPM slot 1 must be populated at all times or the server does not function properly IMPORTANT Always install a PPM when you install a processor The system fails to boot if the PPM is missing IMPORTANT To ensure proper cooling be sure the processor baffle is installed at all times To install a processor 1 Power down the server on page 27...

Страница 41: ... Open the processor retaining bracket 7 Open the processor locking lever CAUTION Failure to completely open the processor locking lever prevents the processor from seating during installation leading to hardware damage 8 Install the processor assembly into the processor socket ...

Страница 42: ...ing the guide pins on the base of the processor retaining bracket and the three corresponding guide slots on the processor assembly 9 Close the processor locking lever CAUTION To prevent possible server malfunction or damage to the equipment be sure to completely close the processor locking lever ...

Страница 43: ...Hardware options installation 43 10 Close and lock the processor retaining bracket 11 Open the latches on the PPM retaining bracket and remove the PPM retaining bracket 12 Install the PPM ...

Страница 44: ...ing SCSI hard drives to the server observe the following general guidelines Hot plug hard drives must be Ultra320 SCSI drives for optimum performance Mixing Ultra320 SCSI drives other drive types degrades the overall performance of the drive subsystem When drives are groups together into the same drives array drives must be the same capacity to provide the greatest storage space efficiency Install...

Страница 45: ...ug SAS hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number SAS SATA device numbers on page 16 Hard drives must be SFF types Drives should be the same capacity to provide the greatest storage space efficiency when drives ar...

Страница 46: ...Hardware options installation 46 Installing a hot plug SAS hard drive 1 Remove the SAS hard drive blank 2 Prepare the SAS hard drive ...

Страница 47: ...tion in non redundant mode if a fan failure occurs For fan locations refer to Hot Plug Fan locations Fan locations on page 25 WARNING To prevent personal injury from hazardous energy Remove watches rings or other metal objects Use tools with insulated handles Do not place tools or metal parts on top of batteries Installing hot plug fans Redundant hot plug fans can be inserted at any time including...

Страница 48: ... page 9 NOTE If the front panel internal system health LED is not green after you install hot plug fans reseat the hot plug fan or refer to the troubleshooting section Replacing hot plug fans IMPORTANT Remove and replace one fan at a time If the system detects two fan failures while in full redundant mode the server will shut down to avoid thermal damage When all redundant fans are installed indiv...

Страница 49: ...age 31 Redundant hot plug power supply The server supports a second hot plug power supply to provide redundant power to the system in the event of a failure in the primary power supply You can install or replace a second hot plug power supply without powering down the server CAUTION If only one power supply is installed do not remove the power supply unless the server has been powered down Removin...

Страница 50: ...37 5 Connect the power cord to the power source 6 Be sure that the power supply LED is green 7 Be sure that the front panel external health LED is green Front panel LEDs and buttons on page 9 IMPORTANT For maximum server availability be sure that the two power supplies are powered by separate AC power sources To replace the component reverse the removal procedure NOTE If the server will be shipped...

Страница 51: ... 9 Hot plug PCI X 133 MHz 10 Hot plug PCI X 133 MHz HP recommends that cards with speeds of at least 100 MHz be installed in these slots If cards with lower bus speeds are installed the bus speed will be reduced However server performance will not suffer if the speed on one bus is slower than the speed on a different bus Removing an expansion slot cover 1 Power down the server on page 27 2 Extend ...

Страница 52: ...cting all AC power cords 1 Remove the expansion slot cover Removing an expansion slot cover on page 51 2 Push back the retaining clip 3 Install the expansion board 4 Lock the PCI slot release lever and release the retaining clip if it does not automatically close and lock 5 Connect any required internal or external cables to the expansion board Refer to the documentation that ships with the expans...

Страница 53: ...on with LDAP Virtual Floppy and Virtual CD for increased server manageability A built in processor memory NIC ROM and standard external power supply make the RILOE II board independent of the host server and its OS This design allows the RILOE II board to provide remote access to any authorized network client to send alerts and to perform other management functions For information about iLO techno...

Страница 54: ... and thermal damage To install an optional drive 1 Power down the server on page 27 2 Use a T 15 Torx screwdriver to eject the drive blank and pull the drive blank out of the chassis 3 Install the optional drive into the server Removable media devices A half height SCSI tape drive or a half height USB tape drive may be installed in the removable media bay A half height CD ROM DVD ROM CD R or DVD R...

Страница 55: ...e chassis 3 Store the blank for later use Installing a tape drive NOTE If you are installing a USB tape drive you do not have to remove the system board You can omit steps 7 8 and 10 1 Power down the server on page 27 2 Extend the server from the rack if applicable Extending the server from the rack on page 27 3 Unlock and open the tower bezel Unlocking and removing the tower bezel on page 29 towe...

Страница 56: ...Hardware options installation 56 8 Remove the center wall 9 Remove the memory cage 10 Disconnect all required cables from the system board ...

Страница 57: ...slot proceed to step 13 13 Adjust the wire retainers on both sides of the device a Push the wire retainer from behind to remove the wire retainer from the upper slot b Install the wire retainer in the lower slot Be sure the wire retainer is snapped into place before installing on a media device 14 Attach the plastic guides to the tape drive NOTE The plastic clips and the wire retainers are located...

Страница 58: ...ver through the tape drive bay IMPORTANT Each SCSI device in the server must have a unique address The server automatically sets all SCSI IDs for hot plug drives but you must set the SCSI IDs for devices installed in the media cage 17 Slide the tape drive into the bay until it is seated securely 18 Connect the cables NOTE The appropriate cables should ship in the individual option kits or with the...

Страница 59: ...install any expansion boards 23 Reinstall the center wall 24 Reinstall the processor air baffle Processor options on page 39 25 Reinstall the access panel Access panel on page 31 26 Close the tower bezel tower servers only Unlocking and removing the tower bezel on page 29 27 Reinstall the server into the rack rack servers only Installing the server into the rack on page 37 28 Power up the server o...

Страница 60: ...single and dual rank DIMMs refer to Single and Dual Rank DIMMs on page 61 For DIMM slot locations and bank assignments refer to DIMM Slots DIMM slot locations on page 23 General memory configuration requirements The following configuration requirements apply regardless of the AMP mode DIMMs must be installed in pairs DIMM pairs in a memory bank must contain DIMMs with the same part number Always p...

Страница 61: ...e of single and dual rank DIMMs is all that is necessary for understanding the memory population guidelines of this server Advanced ECC Memory Advanced ECC Memory is the default memory protection mode for this server In Advanced ECC the server is protected against correctable memory errors The server provides notification if the level of correctable errors exceeds a pre defined threshold rate The ...

Страница 62: ...periences higher availability The degraded memory can be replaced during scheduled downtime and poses no additional risk to the server Online Spare Memory is supported with one to four memory boards installed On this server each installed memory board is protected by its own spare memory No OS support is required The following guidelines apply to Online Spare Memory All general memory requirements...

Страница 63: ...pply Memory boards 1 and 2 form a mirrored pair for dual board mirrored memory For quad board mirrored memory memory boards 3 and 4 form an additional mirrored pair Memory boards within a mirrored pair must have the same amount of total memory However each board of the mirrored pair may have different DIMM configurations as long as they have equal total size For example memory boards 1 and 2 could...

Страница 64: ...uired The following guidelines apply to Hot Plug RAID memory All general memory requirements apply RAID memory is only supported with four memory boards All four memory boards must have the same amount of total memory However each board may have different DIMM configurations as long as they have equal total size Any deviation from this rule results in the server booting in Advanced ECC mode and Ad...

Страница 65: ... metal parts on top of batteries Removing and installing a memory board hot plug 1 Extend the server from the rack if applicable Extending the server from the rack on page 27 2 Remove the access panel Access panel on page 31 3 Determine which memory board is to be removed by locating the memory board that displays an amber Board Status LED The Board Removal LED must be green Take note of the faile...

Страница 66: ... degraded DIMM is being removed the system continues to read and write from the operational memory board s 7 Remove or install the DIMM 8 Align the memory board with the memory slot and memory board guide clips 9 Install the memory board into the server and close the ejector lever ...

Страница 67: ...nished rebuilding 12 Replace the access panel Access panel on page 31 13 Reinstall the server into the rack rack servers only Installing the server into the rack on page 37 Removing and installing a memory board non hot plug 1 Extend the server from the rack if applicable Extending the server from the rack on page 27 2 Remove the access panel Access panel on page 31 3 Determine which memory board ...

Страница 68: ...Hardware options installation 68 7 Remove the memory board and place on a flat surface ...

Страница 69: ...are options installation 69 8 Remove or install the DIMM 9 Align the memory board with the memory slot and the memory board guide clips 10 Install the memory board into the server and close the ejector lever ...

Страница 70: ...uration requirements on page 60 2 Test the DIMMs for all AMP modes except Advanced ECC before configuring the AMP mode in RBSU The two testing methods are POST memory test on page 70 ROM Based Diagnostics test ROM based diagnostics on page 71 NOTE If the total amount of memory has changed the POST memory test will run automatically Additional memory testing is not necessary 3 Select the AMP mode S...

Страница 71: ...d to exit RBSU The server reboots and tests all memory in the system IMPORTANT To reconfigure the memory mode after initial setup you must reboot the system enter RBSU and select an AMP mode Tower to rack conversion The tower to rack conversion kit includes all equipment required to convert the tower model server into a rack model server and to install the server into most square or round hole rac...

Страница 72: ...r damage to the equipment Remove all power supplies and hard drives to reduce the weight of the server before lifting it Observe local occupational health and safety requirements and guidelines for manual material handling Use more than one person to lift and stabilize the server CAUTION Be sure to lock the casters and have the access panel in place before turning or reorienting the server positio...

Страница 73: ...on top Installing the rack bezel 1 Remove the access panel Access panel on page 31 2 Remove the tower bezel retaining clips from the front panel of the chassis 3 Align the three tabs on each side of the rack bezel with the corresponding slots in the chassis 4 Secure the rack bezel to the server a Insert six 6 32 Torx T 15 screws three per side into the corresponding holes on the rack bezel ...

Страница 74: ... 1 4 Torx T 15 2 Painted access panel In addition to the items supplied in the conversion kit you will also need a Torx T 15 screwdriver clipped to the rear panel of the server Before proceeding with the rack to tower conversion 1 Power down the server on page 27 2 Remove the power supply cables from the server Redundant hot plug power supply on page 49 3 Remove all external cables from the rear p...

Страница 75: ...upplies and hard drives to reduce the weight of the server before lifting it Observe local occupational health and safety requirements and guidelines for manual material handling Use more than one person to lift and stabilize the server 1 Extend the server on the rack rails until the server rail release latches engage 2 Pull the side release latch and extend the server until the server is free fro...

Страница 76: ...rail from the server 3 Repeat steps 1 and 2 for the other rail Installing the tower cover 1 Remove the rack bezel rack servers only 2 Place the tower cover onto the unit and slide it toward the front of the server 3 Be sure the metal hooks on the inside of the cover engage with the chassis There are five per side for a total of ten 4 Using a T 15 Torx screwdriver attach the two T 15 screws in the ...

Страница 77: ...asters and have the access panel in place before turning or reorienting the server position 2 Install the two retention clips to the front of the server chassis 3 Line up the hinges on the tower bezel and slide the hinges into the corresponding slots 4 Close the front bezel 5 Reinstall the power supply if applicable Redundant hot plug power supply on page 49 6 Reinstall the hard drives if applicab...

Страница 78: ...s exists if the battery pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To locate the battery To remove the component 1 Power down t...

Страница 79: ...ation 79 5 Remove the battery To replace the component reverse the removal procedure Run RBSU to configure the system after replacing the battery Refer to the HP ROM Based Setup Utility User Guide for more detailed information ...

Страница 80: ...ent be sure that the server is powered down all cables are disconnected from the back of the server and the power cord is disconnected from the grounded earthed AC outlet before installing devices CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Cable connector identificati...

Страница 81: ...Power supply connectors 8 Fan connector 9 Fan connector 10 Power supply signal 11 SCSI 2 12 SCSI 1 Tape drive cabling to the USB port IMPORTANT Route the USB cable under the mid fan cage Item Description 1 USB connector on the system board 2 USB connector on the media device ...

Страница 82: ...g to the SCSI ports on page 82 Standard SCSI cabling to an expansion board on page 83 Standard SCSI cabling to a tape drive on page 83 Standard SCSI cabling to an external SCSI device on page 83 NOTE The appropriate cables should ship in the individual option kits or with the device being installed Standard SCSI cabling to the SCSI ports ...

Страница 83: ...e necessary to slide the SCSI cable service loop from under the system board Standard SCSI cabling to a tape drive NOTE For some PCI slot locations the tape drive cable routing may need to be altered Placing cables either over or under the mid fan cage is acceptable Standard SCSI cabling to an external SCSI device In order to connect an external device to the server 1 Reconfigure the internal SCSI...

Страница 84: ...slide the SCSI cable service loop from under the system board NOTE It may be necessary to run RBSU to assign boot order to SCSI Port 2 2 Connect the external device RILOE II cabling The 30 pin Remote Insight cable ships with the RILOE II cable kit ...

Страница 85: ...Server cabling 85 IMPORTANT Install the RILOE II board into slot 3 or 4 for ease of cabling ...

Страница 86: ...llation Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 91 Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software Enabling access to the Array Configuration Utility on page 88 Array Diagnostic Utility on page 91 and Erase Utili...

Страница 87: ...screen is displayed This screen is visible for several seconds before the system attempts to boot from a diskette CD or hard drive During this time the menu on the screen allows you to install an operating system or make changes to the server configuration in RBSU BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely throu...

Страница 88: ...is Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the ...

Страница 89: ...e HP website http www hp com servers manage Integrated Lights Out technology The iLO subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO independent of the host server and its operating system The iLO s...

Страница 90: ...com servers manage Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts as two separate 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on ...

Страница 91: ...orded events in the IML in several ways including the following From within HP SIM HP Systems Insight Manager on page 90 From within Survey Utility From within operating system specific IML viewers For NetWare IML Viewer For Windows IML Viewer For Linux IML Viewer Application From within the iLO user interface From within HP Insight Diagnostics on page 91 For more information refer to the Manageme...

Страница 92: ...s as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support IMPORTANT Always perform a backup before installing or updating device drivers Resource Paqs Resource Paqs are operating system specific packages of tools utilities and information for HP servers running certain Microsoft or Novell operating systems The Resource Paqs in...

Страница 93: ...s index html Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http h18023 www1 hp com solutions pcsolutions pcn html Natural language search assistant The natural language search assistant http www...

Страница 94: ... website http www docs hp com Select Enterprise Servers Workstations and Systems Hardware and then the appropriate server Server diagnostic steps This section covers the steps to take in order to diagnose a problem quickly To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 98 and follow the appropriate diagn...

Страница 95: ...e the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contact...

Страница 96: ...he equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server 63 5 kg 140 lb WARNING To reduce the risk of personal injury or damage to the equipment Observe local occupation health and safety requirements and guidelines for manual handling Obtain a...

Страница 97: ...ver problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to change the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occ...

Страница 98: ...nosis flowchart on page 99 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include Start diagnosis flowchart on page 98 General diagnosis flowchart on page 99 Power on problems flowchart Server power on problems flowchart on page 101 POST problems ...

Страница 99: ...hart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart Item Refer to 1 Symptom information on page 97 2 Loose connections on page 97 3 Service notifications on page 97 ...

Страница 100: ...cumentation CD or the HP website http www hp com products servers platforms 7 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 Server information you need in the HP ProLiant...

Страница 101: ...Troubleshooting 101 Server power on problems flowchart Symptoms The server does not power on The system power LED is off or amber The external health LED is red or amber ...

Страница 102: ...ce and service guide located on the Documentation CD or the HP website http www hp com products servers platforms 5 Integrated Management Log or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 6 Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htt...

Страница 103: ...Troubleshooting 103 ...

Страница 104: ... platforms 7 Port 85 and iLO messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 8 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 Hardware problems in the HP ProLiant Servers Troubleshooting Guide l...

Страница 105: ...problems flowchart Symptoms Server does not boot a previously installed operating system Server does not boot SmartStart Possible causes Corrupted operating system Hard drive subsystem problem Incorrect boot order setting in RBSU ...

Страница 106: ...cumentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 97 6 General memory problems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 7 Operating system problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the H...

Страница 107: ...s but a fault event is reported by Insight Management Agents on page 90 Server boots but the internal health LED external health LED or component health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation ...

Страница 108: ...fication on page 7 4 System Management Homepage https localhost 2381 5 Power on problems flowchart Server power on problems flowchart on page 101 6 Smart Array SCSI Diagnosis feature in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http...

Страница 109: ...n to POST error messages The error messages and codes in this section include all new messages generated by this server Some messages are informational and do not indicate an error A server generates only the codes that are applicable to its configuration and options ...

Страница 110: ...ring POST This message indicates that the RBSU reduced power mode has been enabled and also indicates the maximum speed for the installed processors Processor Not Started Processor Stalled Description If processor fails to launch or fails after being launched but before completing its initialization the processor is not started and this message is displayed This is likely a defective processor Pro...

Страница 111: ... NVRAM Description This informational message displays when the ROM detects that NVRAM is corrupted The default values are restored This message does not display if a user has intentionally invalidated the configuration through RBSU by erasing NVRAM WARNING Resetting Corrupted System Environment Description This informational message is displayed when the System Environment Variables are corrupted...

Страница 112: ...circuitry Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible...

Страница 113: ...ulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended functi...

Страница 114: ...in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into ...

Страница 115: ...tion Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numérique de la classe A respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipme...

Страница 116: ... your dealer or directly with General Direction for Frequency Planning and Management Direzione Generale Pianificazione e Gestione Frequenze France L utilisation de cet equipement 2 4GHz Wireless LAN est soumise a certaines restrictions Cet equipement peut etre utilise a l interieur d un batiment en utilisant toutes les frequences de 2400 a 2483 5MHz Chaine 1 13 Pour une utilisation en environemen...

Страница 117: ... accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s...

Страница 118: ...pack is not properly handled To reduce the risk of personal injury Do not attempt to recharge the battery Do not expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Batteries battery packs and accumulators should not be disposed of together with the general household waste To forward them to recycling or...

Страница 119: ...g it over to a designated collection point for the recycling of waste electrical and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for rec...

Страница 120: ... 41 28 kg 91 lb Input requirement Rated input voltage 100 127 VAC 200 240 VAC Rated input frequency 50 Hz 60 Hz Rated input current 100VAC 12 A 200VAC 8 A Rated input power 100 VAC 1161 W 200 VAC 1598 W BTUs per hour 100 VAC 3960 200 VAC 5450 Power supply output Power supply output 910 W low line 1300 W high line 100 to 127 VAC is required for 8 A 200 to 240 VAC is required for 4 A Environmental s...

Страница 121: ...5 All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa ...

Страница 122: ... the HP website http www hp com For HP technical support In North America Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com Outside North Ame...

Страница 123: ...ose and assess whether a replacement part is required to address a system problem The specialist will also determine whether you can replace the part For specific information about customer replaceable parts refer to the maintenance and service guide on the HP website http www hp com support ...

Страница 124: ...uration Utility AMP Advanced Memory Protection ASR Automatic Server Recovery DDR double data rate DU driver update EFS Extended Feature Supplement IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log IPL initial program load IRQ interrupt request ...

Страница 125: ...work interface controller NVRAM non volatile memory ORCA Option ROM Configuration for Arrays PAE personal address extensions PCI Express peripheral component interconnect express PCI X peripheral component interconnect extended PDU power distribution unit POST Power On Self Test PPM processor power module PSP ProLiant Support Pack PXE Preboot Execution Environment ...

Страница 126: ...d SCSI SATA serial ATA SCSI small computer system interface SDRAM synchronous dynamic RAM SIM Systems Insight Manager SIMM single inline memory module SPM system power module SSD support software diskette TMRA recommended ambient operating temperature UID unit identification USB universal serial bus VCA Version Control Agent ...

Страница 127: ...Acronyms and abbreviations 127 WOL Wake on LAN ...

Страница 128: ...stem 80 Canadian notice 115 Care Pack 32 93 111 casters installing 77 casters removing 72 cautions 96 Change Control 93 class A equipment 114 class B equipment 114 components 7 configuration of system 38 86 configuration tools 86 configuration utilities 86 connection problems 97 connectors 7 contacting HP 122 creating a disk image 88 CSR customer self repair 122 customer self repair 122 D Declarat...

Страница 129: ...nstallation services 32 installation server options 36 39 installing operating system 38 installing server 37 Instant Support Enterprise Edition 91 Integrated Lights Out iLO 89 124 internal health LED 14 J Japanese notice 116 K Korean notices 117 L laser compliance 117 laser devices 117 LED fan 25 LEDs 7 17 19 LEDs hard drive 17 19 LEDs SAS hard drive 17 LEDs SATA hard drive 17 LEDs troubleshootin...

Страница 130: ...rature 34 Resource Paqs 92 RILOE II Remote Insight Lights Out Edition II 84 RILOE II installation 53 ROM redundancy 90 ROM updating 92 ROM Based Diagnostics test 71 ROM Based Setup Utility RBSU 87 ROMPaq utility 89 90 S safety considerations 95 safety information 90 SAS cabling 82 SAS drive numbers 17 SAS drives 17 45 SAS hard drive LEDs 17 SATA hard drive 17 scripted installation 86 SCSI cabling ...

Страница 131: ...installing 76 tower cover removing 72 tower server setting up 37 tower to rack conversion 71 troubleshooting 94 troubleshooting sequence 94 98 U universal serial bus USB 126 updating the system ROM 90 USB universal serial bus 126 USB support 90 utilities 86 87 88 89 90 91 92 utilities deployment 86 87 88 V ventilation 33 W warnings 96 ...

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