Procedure 1: Verifying that the Printer is On and Online
Check the following items to make sure the printer is ready to print.
1
Is the printer plugged in and turned on?
Make sure the printer is plugged in and turned on. If the problem persists, you may have a
defective power cable, power source, or printer.
2
Is the printer online?
The online
Ready
light should be lit. If it is not, press the appropriate buttons (for example,
Start
,
Pause/Resume
, or press
to access the menus) to place the printer online.
3
Is the printer's control panel display blank (on printers with displays)?
●
Make sure the printer is turned on.
●
Make sure the HP Jetdirect print server is installed correctly.
●
Make sure the printer is not in Power Save mode.
4
Does a message other than
READY
appear on the printer control panel display?
●
See Procedure 3 in this section for a list of network-related error messages and corrective
actions.
●
See your printer documentation for a complete list of control panel messages and corrective
actions.
Procedure 2: Printing an HP Jetdirect Configuration Page
The HP Jetdirect configuration page is an important troubleshooting tool. The information on this
page reveals the status of your network and the HP Jetdirect print server. The ability to print a
configuration page provides an indication that the printer is operating correctly. See
HP Jetdirect
Configuration Pages
for information on the HP Jetdirect configuration page.
NOTE
For a TCP/IP network, the Jetdirect configuration page can also be viewed from a
browser by accessing the Jetdirect embedded Web server. See
HP Jetdirect Embedded Web
Server (V.31.xx)
for more information.
114
Chapter 7 Troubleshooting the HP Jetdirect Print Server
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