NOTE:
For additional information on recovering information using the Windows tools, perform a
search for these topics in Help and Support.
Using f11
CAUTION:
Using
f11
completely erases hard drive contents and reformats the hard drive. All files
you have created and any software installed on the computer are permanently removed. The
f11
recovery tool reinstalls the operating system and HP programs and drivers that were installed at the
factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using
f11
, follow these steps:
1.
If possible, back up all personal files.
2.
If possible, check for the presence of the HP Recovery partition: Select
Start
, right-click
Computer
, click
Manage
, then click
Disk Management
.
NOTE:
If the HP Recovery partition is not listed, you must recover your operating system and
programs using the Windows 7 operating system DVD and the
Driver Recovery
disc (both
purchased separately). For additional information, refer to the “Using a Windows 7 operating
system DVD (purchased separately)” section in this guide.
3.
If the HP Recovery partition is listed, restart the computer, and then press
esc
while the “Press the
ESC key for Startup Menu” message is displayed at the bottom of the screen.
4.
Press
f11
to enter HP Recovery.
5.
Follow the on-screen instructions.
Using a Windows 7 operating system DVD (purchased separately)
If you are unable to boot (start up) your computer and you cannot use the system repair discs you
previously created (select models only) , you must purchase a Windows 7 operating system DVD to
reboot the computer and repair the operating system. Make sure that your most recent backup (stored
on discs or on an external drive) is easily accessible. To order a Windows 7 operating system DVD, go
to
http://www.hp.com/support
, select your country or region, and follow the on-screen instructions.
You can also order the DVD by calling technical support. For contact information, refer to the
Worldwide Telephone Numbers
booklet included with the computer.
CAUTION:
Using a Windows 7 operating system DVD completely erases hard drive contents and
reformats the hard drive. All files you have created and any software installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the
operating system, as well as drivers, software, and utilities.
To initiate recovery using a Windows 7 operating system DVD, follow these steps:
NOTE:
This process takes several minutes.
1.
If possible, back up all personal files.
2.
Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive
before the Windows operating system loads.
Backup and recovery in Windows 7
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