5
SERVICE INFORMATION
Before pursuing service, ensure that all instructions provided with your Howard Miller clock have been carefully followed. These instructions will
provide detailed information to answer most questions. Contact the Howard Miller web site ( www.howardmiller.com ) for a list of frequently asked
questions that may conveniently resolve your problem or answer your question. Most problems can be quickly resolved without returning the clock
for service. Before calling, please have these instructions and the following information available:
Model Number: ________________ Serial Number: _________________ Date of Purchase: ________________ Where Purchased: _________________
The model and serial number can be found on the Product Information Label (see General Information). (A copy of the original bill of sale or proof of purchase or receipt date.)
Brief Description of Problem: ___________________________________________________________________________________________________________
PROCEDURES TO OBTAIN REPAIR SERVICE
• In the unlikely event that your clock appears to be malfunctioning or require repair, IN NORTH AMERICA please call one of our Repair
Technicians at (616) 772-7277 (extension #386). OUTSIDE NORTH AMERICA please call your distributor or agent.
• Have a copy of the original bill of sale or other proof of purchase or receipt date available.
• Have the Howard Miller model number and serial number and a complete description of the problem available.
• Return Authorization is required for all returns to Howard Miller. If you have been given authorization to return the clock to Howard Miller,
you will be given a Return Authorization number (RGA#). Returns without prior authorization may be subject to additional charges and delays.
If a return is necessary, please package clock in the ORIGINAL packaging. Failure to properly pack the clock may cause damage that is not covered
under warranty. You should obtain insurance for the return shipment. If ORIGINAL packaging is not available, you may find it convenient to take
the clock to a professional packaging and shipping company (consumer expense). Otherwise, please follow the instructions below.
1. Package the clock into a stiff corrugated carton. This carton needs to be larger than the
clock and should have at least 4" (inches) of space between the clock and each carton wall,
to allow for adequate cushion material.
2. Position the clock into the carton.
• Wrap the item in a plastic bag.
Damaged Glass Note: Remove all broken glass before packing the clock for return.
Failure to do so may further damage the clock and would not be covered under warranty.
• Cover the bottom 4" (inches) of the carton with cushioning material. Cushioning material may
include foamed peanuts, tightly packed newspaper or other similar material.
• Place the clock in the center of the carton on top of the cushioning material.
• Enclose the following inside the carton with the clock: the reason for returning the product,
the RGA#, and a copy of the original bill of sale or proof of purchase.
• Fill the remaining space around the clock, and use enough additional cushioning material
so that the clock cannot move or shift in transit.
3. Seal the carton securely with packaging tape. DO NOT use masking or tape intended for
gift wrapping.
4. Clearly mark the outside of the carton with the complete Howard Miller Company “ship to”
address. Include your complete address. Please include the Return Authorization number
(RGA#), above your name, on the address label.
5. Damage caused by poor packaging or freight handling is not covered under warranty.
NON-WARRANTY REPAIR SERVICE
Charges will result for repair services if a bill of sale or other proof of purchase date is not
provided, if instructions were not followed, if the clock is beyond the Limited Warranty period
or is otherwise outside the scope of the Limited Warranty
.
MINOR ADJUSTMENTS NOT COVERED UNDER WARRANTY
Repair service and/or parts to correct the following minor adjustments are at the consumer's
expense:
1. “
Set-Up
”. Set-Up instructions have been provided with your Howard Miller product.
2.
Mechanical Movement Oiling and Cleaning.
The movement in your clock is a mechanical mechanism and, therefore, requires periodic oiling
and cleaning depending on climatic and environmental conditions. Under normal conditions a movement requires oiling with high quality clock
oil approximately every two years from the date of purchase. Please contact a qualified clock repair person or authorized Howard Miller Service
Center for this service.
3.
Replacement of Suspension Spring
.
Please return broken suspension spring to Howard Miller for proper identification. Replacement
suspension springs are available from Howard Miller.
4.
Pendulum, Timing, and Chime/Strike Hammer Adjustments
. Instructions for these adjustments have been provided in this publication
.
FREIGHT DAMAGE NOT COVERED UNDER WARRANTY
It is the responsibility of the consignee to claim any freight loss or damage directly with the carrier. If the carton indicates signs of “visible damage”,
instruct the driver to note the damage on the freight bill. If the carton contains “concealed damage”, notify the carrier and request in writing within
14 days of product receipt a carrier inspection and damage report. Failure to notify the carrier within 14 days of product receipt may waive your
rights to a damage claim.
Return Authorization#
Your Address here
Howard Miller Company
Attn: Customer Repair
860 East Main Ave.
Zeeland, Mich 49464-1300
U.S.A.
