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Chapter 7: Troubleshooting & Help
78
Exicor GEN5 User Manual
Errors
Common Causes
Solutions
14
Error messages:
“problem
communicating with
the Lock in
Amplifiers”
AND
“problem
communicating with
the motion
controllers”
AND
“the program is now
running in view-only
mode”
Exicor software started when
another instance was already
running
If the Exicor software is already running
on the PC, opening a second instance of
the Exicor software generates these
messages. The second Exicor ‘view-
only’ software application can be used to
view previously acquired data files but it
cannot control the Exicor hardware and
acquire new data. Turn off screen saver
Close the new instance of Exicor
software if opened accidentally
15
Software hangs
during data scan
Some hardware was turned
off or disconnected
Check all hardware cable connections
Occasionally, the PC screen saver
causes software freezes. Turn off
screen saver
Restart software
Table 7.1 Diagnosing Common Errors
Other Error Messages
If the Exicor software displays an error message when trying to save data to a file,
check factors relevant to the error message. For example, check that the file is not
in use by another program and ensure that there is enough free space on the disk to
which the file is being written.
Содержание Exicor Gen5
Страница 1: ...USER MANUAL Hinds Instruments Inc P N 010 0000 061 UM Rev B ...
Страница 2: ......
Страница 3: ...USER MANUAL Hinds Instruments Inc P N 010 0000 061 UM Rev B Software 025 0000 066 Version 1 0 ...
Страница 10: ...Table of Tables viii Exicor GEN5 User Manual ...
Страница 22: ...Operators Safety Summary 12 Exicor GEN5 User Manual ...
Страница 72: ...Chapter 4 Software Interface 62 Exicor GEN5 User Manual ...
Страница 90: ...Chapter 7 Troubleshooting Help 80 Exicor GEN5 User Manual ...
Страница 94: ...Appendix A Technical Specifications 84 Exicor GEN5 User Manual ...
Страница 97: ......