2
Appendix B Technical support
If you encounter any complicated problems during daily maintenance or troubleshooting, contact
H3C Support.
Collecting server information
Before contacting H3C Support, collect the following server information to facilitate troubleshooting:
•
Log and sensor information.
•
Product serial number.
•
Product model and name.
•
Snapshots of error messages and descriptions.
•
Hardware change history, including installation, replacement, insertion, and removal of
hardware.
•
Third-party software installed on the server.
•
Operating system type and version.
Preparing debugging tools
Prepare the following possible tools to facilitate troubleshooting:
•
T-25 Torx star screwdriver: Used to remove and install the radiator
•
T-15 Torx star screwdriver: Used to replace the main board
•
Display terminal (such as PC)
•
ESD wrist strap/ESD gloves/ESD clothing
