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Troubleshooting

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Troubleshooting

WARNING:

Danger of contaminated drinking water due to stagnation.

● Risk of infectious diseases.

► If malfunctions do occur, have them remedied immediately.

The softliQ:SC water softener indicates malfunctions on the display. If malfunctions do occur
that cannot be remedied by the instructions given below, contact Grünbeck's technical
service/authorised service company.

► Have your system data (refer to chapter 1.7) handy.

9.1

Display messages

Acknowledge the malfunction or warning with ENTER.

Watch the display.

Compare the message displayed with the following table if the malfunction
reoccurs.

9.1.1

Warning signals (yellow symbols)

Display

Explanation

Remedy

Maintenance due!

Notify Grünbeck’s technical

service

Only displayed if
maintenance interval is
activated.

Notify Grünbeck's technical service/
authorised service company.

SC23 only:

Salt supply low!

Please refill!

Sufficient for: xy days

(order no. 127 100)

Salt supply low.

Refill salt tablets (refer to
chapter 7.8), acknowledge the
malfunction with ENTER.

Содержание softliQ:SC

Страница 1: ...We understand water Water softener softliQ SC Operation manual...

Страница 2: ...nbeck Wasseraufbereitung GmbH no part of this manual may be reproduced in any way nor may any part be processed duplicated or distributed using electronic systems Non compliance with the aforemention...

Страница 3: ...Sending an email if there is a malfunction 30 5 Installation 32 5 1 Requirements in relation to the installation site 32 5 2 Checking the scope of supply 34 5 3 Installing the product 34 6 Start up 3...

Страница 4: ...ies information and instructions that you must comply with for your personal safety as well as to avoid damage to property This symbol identifies information and instructions that you must comply with...

Страница 5: ...ithin a software menu are highlighted in grey Menu item 1 5 3 Buttons Buttons are depicted with a doted frame BUTTON 1 5 4 Instructions Single step instructions or instructions where the sequence of t...

Страница 6: ...Lists Bullet symbols used First bullet point level 1 First bullet point level 2 Second bullet point level 2 Second bullet point level 1 1 6 Validity of the manual This manual applies to the following...

Страница 7: ...ble whenever necessary Item Designation Item Designation 1 Brine tank lid 2 Pre alarm salt supply 3 Observe operation manual 4 Disposal information 5 SVGW test mark 6 DVGW test mark 7 EAC mark 8 CE ma...

Страница 8: ...ygiene instructions in chapter 8 Failure to comply can result in microbiological contamination of your drinking water installation Only have persons working on your system that have read and understoo...

Страница 9: ...taken 2 3 Regulations When installing and starting up the system amongst others comply with the following regulations and guidelines Statutory regulations on environmental protection Provisions of th...

Страница 10: ...explained to you by the specialist installer Only perform activities described in this manual Do not carry out any activities that are explicitly marked for a specialist installer Only use this produc...

Страница 11: ...o family homes max 5 persons with soft water The softliQ SC23 water softener is designed for the continuous supply of three to five family homes max 12 persons with soft water 3 2 Product components I...

Страница 12: ...This reaction is called ion exchange The calcium and magnesium ions are retained in the exchanger Soft water without calcium and magnesium ions but containing sodium ions leaves the exchanger This pro...

Страница 13: ...ienic reasons the system releases a complete regeneration after four days at the latest as required by DIN standard 19636 100 The intelligence of the softliQ water softener allows for an efficient ope...

Страница 14: ...n of the control unit Intermittent flashing in case malfunctions do occur Intermittent flashing in case of pre alarm salt supply If required the LED ring can be set to light up continuously or be comp...

Страница 15: ...6 softliQ 115 480 Electronically controlled dosing technology for corrosion protection or to stabilise the total hardness Safety device protectliQ A20 126 400 Product to protect against water damage i...

Страница 16: ...mentary soft water outlet 187 875 To easily branch off a 0 dH 0 f 0 mol m pipe e g for a separate pipe for technical applications etc Hall cable with clip and pulse division softliQ EXADOS GSX VGX 119...

Страница 17: ...lay screens 4 2 1 Status level The status level is the basic display of your water softener It provides you with information on the current status As standard the display is switched off and only HOME...

Страница 18: ...ervice authorised service company Yellow symbol Salt supply low Please refill Still sufficient for xy days Red symbol The water softener is not working properly 1 Refill salt 3 Wait for 10 minutes 4 P...

Страница 19: ...se a regeneration refer to chapter 7 2 Settings In this menu you can adapt your water softener individually refer to chapter 7 3 Raw water hardness In this menu you can enter the current value refer t...

Страница 20: ...evel 4 4 Menu structure For more information about the contents of the menu level refer to chapter 7 Menu level Menu items Values settings Information Information 1 In operation Graphical display of t...

Страница 21: ...ord Wi Fi network status App network status Selecting the time of regeneration Automatic fixed Response behaviour Eco mode Power mode Display on standby Activated deactivated Setting the maintenance i...

Страница 22: ...Contact closed in the event of a malfunction Regeneration message Contact closed during the entire regeneration Regeneration water delivery pump factory setting Contact closed during the regeneration...

Страница 23: ...s accordingly 4 5 2 Technical service level Code 290 In the technical service level extended parameters and values can be changed Selecting the time of regeneration Automatic factory setting Fixed Sys...

Страница 24: ...late refer to chapter 1 7 Registering your product will earn you a follow on warranty for your product 4 7 Peer to peer connection You can connect Wi Fi devices such as smart phones tablets or laptops...

Страница 25: ...ate it into an existing network You will then be able to access the control unit of the softliQ via your Wi Fi network This connection is particularly suitable for the owners users of the softliQ wate...

Страница 26: ...l see the SSID IP address and status of an existing peer to peer connection If there is no connection no information will be displayed under Wi Fi network status 4 Activate Search for networks Availab...

Страница 27: ...the internal web page Settings Configure Wi Fi App network status 1 Enter http 192 168 0 1 in the address bar of the browser 2 Confirm the entry 3 Select Networks in the menu bar on the left hand sid...

Страница 28: ...e top left hand corner of the display of the softliQ SC control unit If the connection process takes longer than two minutes disconnect the Wi Fi connection of your Wi Fi device Start the connection p...

Страница 29: ...ME to go back to the beginning 16 Confirm each position with ENTER 17 Complete the entry by pressing ENTER for at least 5 seconds The login can take up to one minute 18 Press The Wi Fi network status...

Страница 30: ...u will receive an email containing all necessary data The email will be sent by noreply prodreggb de and its subject is Confirmation of user agreement You can search for it in your inbox If you do not...

Страница 31: ...no need to enter a telephone number and last name If entered the data will appear in the subject line of the e mail and this will make it easier for the recipient installer caretaker to make the prop...

Страница 32: ...l installation directives general guidelines and technical specifications The installation site must be frost proof and ensure the system s protection from chemicals dyes solvents and vapours Always i...

Страница 33: ...or drain If no floor drain is available an appropriate safety device has to be installed to prevent water damage We recommend using a protectliQ safety device refer to chapter 3 7 If the softened wate...

Страница 34: ...he scope of supply for completeness and possible damage 5 3 Installing the product WARNING Danger of contaminated drinking water due to stagnation Risk of infectious diseases In accordance with VDI 60...

Страница 35: ...the screws at the side of the upper part of the housing for the technical equipment 2 Remove the upper part of the housing of the technical equipment 3 Mount the connection hoses NOTE Mount the hoses...

Страница 36: ...er to chapter 3 7 NOTE Waste water backing up due to kinked hoses Risk of water damage Run the hoses to the drain with a downward slope and without kinks and bends 1 Shorten the flushing water hose ou...

Страница 37: ...e installation is completed After the installation has been completed put the protective cover included in the packing onto the product to protect it from impurities until start up takes place 5 3 4 I...

Страница 38: ...output of the control unit Flexible cables of quality H03xx F 2x0 5 mm or comparable for connecting the programmable input no 1 because only voltage free contacts may be connected Flexible cables of...

Страница 39: ...rent position is shown in a darker colour Values can only be changed if the corresponding dot is green Use the or button to navigate through the program Open menus with ENTER 6 1 1 Initial start up an...

Страница 40: ...rough the program 1 Do not fill any water into the brine tank 2 Fill salt tablets into the brine tank refer to chapter 7 8 3 Determine the raw water hardness You have the following options to do so Co...

Страница 41: ...e raw water shut off valve at the connection block 7 Visually check for leaks Water flows through the flushing water hose to the drain During start up this is totally normal 8 Press ENTER to start the...

Страница 42: ...the soft water hardness using the water test kit refer to chapter 7 4 Water hardness 1 is OK 11 Set the required soft water hardness Move the blending valve to the middle position Set a soft water ha...

Страница 43: ...ws 1 Inform the owner user how the water softener works 2 Hand over all documents to the owner user for keeping 3 Use the manual to brief the owner user and answer any questions 4 Inform the owner use...

Страница 44: ...bars indicate the available system capacity Eco mode Power mode Grey symbol The system is regenerating The bars correspond to the following regeneration steps from the bottom upwards Fill brine tank l...

Страница 45: ...t water was withdrawn from the system prior to the last regeneration Password for app connection 7 2 Starting a manual regeneration Status level Menu level Manual regeneration A manual regeneration is...

Страница 46: ...wer mode Display behaviour on standby Activated Deactivated factory setting Set maintenance interval 000 days factory setting Illuminated LED ring function only available for softliQ SC23 During water...

Страница 47: ...l point for cold water a In order to take a raw water sample use a water withdrawal point for cold water upstream of the system b In order to take a soft water sample use a water withdrawal point for...

Страница 48: ...in f divided by 10 corresponds to the degree of hardness in mol m mmol l Example 6 drops 6 f 0 6 mol m 0 6 mmol l 7 4 4 Entering the water hardness Status level Menu level Water hardness 1 Press and...

Страница 49: ...ion 1 Press ENTER 2 Use and to set the time 3 Confirm with ENTER 7 6 Entering the raw water hardness Status level Menu level Raw water hardness 1 Press and hold the and buttons for 2 seconds 2 Enter t...

Страница 50: ...alt tablets The level of salt tablets in the brine tank must always be higher than the water level 1 Open the lid of the brine tank A sensor for the low salt alarm is located in the lid of the softliQ...

Страница 51: ...on and maintenance of the system are essential for trouble free and hygienic operation A maintenance contract ensures that all the required maintenance work will be performed in due time 8 1 Cleaning...

Страница 52: ...vel of salt tablets in the brine tank must always be higher than the water level 3 Evaluate the salt consumption subject to the water volume consumed 4 Check the state of the salt no salt clumps Break...

Страница 53: ...eneration 22 Check the suction power of the injector 23 Check the chlorine current during salting regeneration step 2 Code 245 24 Check the function of the regeneration counter during backwash by moni...

Страница 54: ...parts You may order spare parts and consumables from your local Gr nbeck representative refer to the internet at www gruenbeck com 8 6 Wearing parts NOTE Danger of damaging the system if unsuitable w...

Страница 55: ...Have your system data refer to chapter 1 7 handy 9 1 Display messages 1 Acknowledge the malfunction or warning with ENTER 2 Watch the display 3 Compare the message displayed with the following table...

Страница 56: ...n with ENTER Hollow area below the salt Break up incrustations with a suitable tool Water pressure too low Increase flow pressure to at least 2 0 bar Chlorine cell worn Brine filling orifice injector...

Страница 57: ...ler System is being operated with excessive flow rates Reduce peak flow If the error persists notify Gr nbeck s technical service authorised service company 9 2 Other observations Observation Meaning...

Страница 58: ...ng water hose or in aerator Defective jet system Notify Gr nbeck s technical service authorised service company Water pressure at the withdrawal point too low Pressure loss too high Resin may be pollu...

Страница 59: ...oftening capacity has not yet been exhausted by that time This is to avoid stagnation of the water for hygienic reasons according to DIN EN 1717 Therefore your product must stay connected to the power...

Страница 60: ...uct and disconnect it from mains prior to starting the dismantling process 1 Close the shut off valve at the drinking water s point of entry inside the house 2 Open a water tap 3 Wait for a few second...

Страница 61: ...12 19 EU This means that this product or the electrical and electronic components must not be disposed with household waste Learn about the local regulations on the separate collection of electrical a...

Страница 62: ...eight with open lid mm 1060 H Installation length without screw connection mm 190 I Installation length with screw connection mm 271 Operating weight approx kg 65 73 Shipping weight approx kg 22 26 Co...

Страница 63: ...r day in case of reduction in capacity 40 Filling volumes and consumption data SC18 SC23 Resin volume l 5 9 Salt consumption per complete regeneration kg 0 15 0 55 0 27 0 95 Max capacity of brine tank...

Страница 64: ...er Drinking water is any water that is intended for use in the domestic environment for drinking and all other food preparation purposes for personal hygiene and cleaning as well as for cleaning objec...

Страница 65: ...odium content of your raw water Sample calculation Raw water hardness 28 dH 50 f 5 mmol l Sodium content in the raw water 10 5 mg l Admissible increase of the sodium content by softening 200 mg l 10 5...

Страница 66: ...rain connection acc to DIN EN 1717 yes no Floor drain available yes no Safety device yes no Regeneration water lifting system yes no Make Dosing yes no Active agent Operating values Water pressure bar...

Страница 67: ...r meter checked for pulse output Regeneration water meter checked for pulse output Cables checked for damage and firm seating Injector and injector sieve cleaned checked Chlorine cell checked Level el...

Страница 68: ...r meter checked for pulse output Regeneration water meter checked for pulse output Cables checked for damage and firm seating Injector and injector sieve cleaned checked Chlorine cell checked Level el...

Страница 69: ...r meter checked for pulse output Regeneration water meter checked for pulse output Cables checked for damage and firm seating Injector and injector sieve cleaned checked Chlorine cell checked Level el...

Страница 70: ...r meter checked for pulse output Regeneration water meter checked for pulse output Cables checked for damage and firm seating Injector and injector sieve cleaned checked Chlorine cell checked Level el...

Страница 71: ...r meter checked for pulse output Regeneration water meter checked for pulse output Cables checked for damage and firm seating Injector and injector sieve cleaned checked Chlorine cell checked Level el...

Страница 72: ...Notes 72 76 Notes...

Страница 73: ...no See type plate The aforementioned system also complies with the following directives and provisions EMC 2014 30 EU The following harmonised standards have been applied DIN EN 61000 6 2 2006 03 DIN...

Страница 74: ...14 21 46 Inspection 51 M Maintenance 8 51 52 Menu level 17 19 20 myGr nbeck app 14 23 24 25 26 O Operation 59 P Power mode 13 46 R Raw water 41 64 Regenerant 10 Regeneration water 36 64 S Salt tablets...

Страница 75: ......

Страница 76: ...Gr nbeck Wasseraufbereitung GmbH Josef Gr nbeck Str 1 89420 Hoechstaedt GERMANY For more information go to www gruenbeck com 49 9074 41 0 49 9074 41 100 info gruenbeck com www gruenbeck com...

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