Grass Valley Product Support
To get technical assistance, check on the status of a question, or to report a new issue, contact Grass
Valley Product Support via e-mail, the Web, or by phone or fax.
Web Technical Support
To access support information on the Web, visit the product support Web page on the Grass Valley
Web site. You can download software or find solutions to problems.
World Wide Web: http://www.grassvalley.com/support/
Technical Support E-mail Address: [email protected]
Grass Valley Knowledge Base: http://grassvalley.novosolutions.net/
In the Knowledge Base you can search by topic, search by product, or browse the Table of Contents
to find Frequently Asked Questions (FAQ).
Telephone Support
Use the following information to contact Product Support by phone.
International Support Centers
Our international support centers are available 24 hours a day, 7 days a week.
In country
Toll free
Support Center
+33 1 48 25 20 20
+800 80 80 20 20
France
+1 530 478 4148
+1 800 547 8949
United States
Authorized Local Support Representative
A local support representative may be available in your country. To locate a support center during
normal local business hours, refer to the following list. This list is regularly updated on the website
for Grass Valley Product Support
(http://www.grassvalley.com/support/contact/phone/)
After–hours local phone support is also available for warranty and contract customers.
Telephone
Country
Region
+86 10 5883 7575
China
Asia
+852 2531 3058
Hong Kong, Taiwan, Korea,
Macau
+81 3 6848 5561
Japan
+603 7492 3303
Southeast Asia - Malaysia
+65 6379 1313
Southeast Asia - Singapore
23 November 2010
K2 Version 7.3.8 Release Notes & Upgrade Instructions
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