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enFlow Service Manual Rev. F 04/12
Page 11 of 36
3.
Wipe the surface of the Controller, taking care not to leave excess residual cleaner on the Controller.
If fluid ingress is detected, set the Controller/AC Power Pack aside for an extended period of time to
allow it to dry.
Storing the enFlow IV Fluid/Blood Warming System Components
The Warmer and Controller/AC Power Pack should be stored in a clean, dust free environment. (See
Appendix A)
Servicing the enFlow IV Fluid/Blood Warming System Components
The enFlow IV Fluid/Blood Warming System components have been designed to be durable and long lasting.
The systems use current Surface Mount Technology (SMT) and materials. If service is required, it must be
performed by Vital Signs Inc., or one of its authorized agents. Service by others voids the warranty and
transfers the liability for malfunctions of the device to the servicer. If the unit stops working properly, contact
Customer Service to obtain an RGA number prior to returning the unit to the enFlow Service Center. If
damage has occurred to the heating surface, immediately remove it from service.
RGA Number
Prior to returning any Product, Original Purchaser must receive prior consent and must receive a Return
Goods Authorization (RGA) number from Vital Signs, Inc. No Product may be returned without an RGA
number. Our Customer Service Representatives can be reached by phone at (+1 973.956.5431) or by e-mail
at
The Technical Support Representative will troubleshoot your Product issue with you on the phone. If it is
necessary to return a Product under warranty, a replacement loaner will be shipped to you within 48 hours.
(If the Product is no longer under warranty, the Technical Support Representative will discuss
repair/replacement options.) You will be issued a Return Goods Authorization (RGA) number. You will be
instructed to return the Product in packaging sufficient to prevent damage in transit, clearly marking the RGA
number on the outside of the box. The return address will be provided to you.
Note
Federal (U.S.A.) Law requires contaminated Medical Equipment to be cleaned and disinfected before
shipment. If this is not done, your unit will be immediately returned as it is received.
Warmer (Model 100 series)
The Warmer is permanently sealed against fluid ingress and has no user serviceable parts inside.
Replaceable parts Warmer:
IV line clip
Covers
Warmer cord clip
To order replacement parts, please reference the Recommended Supply List for specific product numbers.
