D
IRECTION
5771498-100, R
EVISION
6
V
ENUE
™ S
ERVICE
M
ANUAL
Chapter 1 - Introduction
1-31
P R E L I M I N A R Y
Section 1-10
Customer Assistance
1-10-1
Contact Information
If this equipment does not operate as indicated in this
Service Manual
or in the
Venue™ User Manual
,
or if you require additional assistance, please contact the local distributor or appropriate support
resource, as listed below.
Prepare the following information before you call:
•
Ultrasound System ID and/or serial number.
•
Software version.
•
Date and time of occurrence.
•
Sequence of events leading to issue.
•
Is the issue reproduceable?
•
Imaging mode, probe, preset/application.
•
Media brand, speed, capacity, type.
NOTE:
Save secondary image capture, cine loop, 4D multi-volume loop.
Restart the application before
resuming clinical scanning.
Table 1-4
Phone Numbers for Customer Assistance 1 of 2
LOCATION
PHONE NUMBER
USA
GE
Ultrasound Service Engineering
9900 Innovation Drive
Wauwatosa, WI 53226
USCAN
Service: On-site
Service Parts
OLC
Application Support
1-800-437-1171
1-800-558-2040
1-800-321-7937 or 1-262-524-5300
1-800-682-5327 or 1-262-524-5698
Canada
OLC - USCAN
1-800-321-7937
1-800-668-0732
Latin America
LATAM
Service
Application Support
+1-262-524-5300
+1-262-524-5698
EMEA
Ultrasound Europe
GE Ultraschall Deutschland GmbH
Beethovenstraße 239
Postfach 11 05 60, D-42655 Solingen
Germany
OLC - EMEA
Support Phone
Support Fax
+49 (0)212 2802 - 652
+49 (0)212 2802 - 431
APAC
Online Services Ultrasound Asia
ANZ Service Support
Australia
Japan
Korea
Singapore
1800 647 855
+(61) 1-800-659-465
+(81) 42-648-2940
+(82) 2-1544-6119
+(65) 6277-3444
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