95
Problem
Possible Reason
The Solution
The machine is heating with-
out reaching the set tempera-
ture, the pumps are running
continuously, the drip tray
fills up.
You did not close the boiler
valves after descaling.
Close the boiler valves (DESCALE ACCESS). See: ›Des-
cale the Boilers‹.
If the problem persists, contact an authorized service
centre.
No steam, no hot water.
Machine is not live, not turned
on, or did not reach operating
temperature.
Ensure the machine is plugged in and the POWER but-
ton is illuminated, but not flashing.
No hot water.
The water tank is empty.
Fill water tank.
No steam or not enough
steam
and / or
not enough milk texture.
Steam wand is blocked.
Clean the steam wand. See: ›Cleaning the Steam
Wand‹.
Different brands and types of
milk and milk alternatives will
texture differently.
You may need to adjust the texturing feature. See:
›Texturing Milk‹.
The machine is ‘on’ but
ceases to operate.
Possibly, the overheat protec-
tion is active.
Turn machine off. Wait for 60 minutes. Then turn
machine back on.
If problem persists, call an authorized Service Centre.
Steam pouring out of group
head.
Turn machine off. Wait for 5 minutes and turn machine
back on.
If problem persists, call an authorized Service Centre.
Espresso only drips from the
portafilter spouts (restricted
flow),
and / or
not enough coffee is
extracted.
Coffee is ground too finely.
Adjust the grind size to a higher number to make the
grind size slightly coarser.
Shot duration/volume needs
to be reprogrammed.
Reprogram the shot duration/volume. See: ›Program-
ming Shot Volume or Shot Duration‹.
The filter basket is clogged.
Clean the filter basket. See: ›Cleaning the Filter Basket
and Portafilter‹.
Too much coffee is extracted
and / or
Espresso flows out too quickly.
Coffee is ground too coarsely. Adjust the grind size to a lower number to make the
grind size slightly finer.
Shot duration/volume needs
to be reprogrammed.
Reprogram the shot duration/volume. See: ›Program-
ming Shot Volume or Shot Duration‹.
Coffee beans are stale.
Use freshly roasted coffee beans with a 'Roasted On'
date and consume between 5-20 days after that date.
Coffee is not hot enough.
Cups not pre-heated.
Rinse cups under hot water outlet and place on cup
warming tray.