Problem
POSSIBLE CAUSES
WHAT TO DO
Espresso runs out around
the edge of the filter holder
and/or
Portafilter comes out of
the group head during an
extraction.
Portafilter not inserted in the
group head correctly.
Ensure portafilter is rotated
to the right until the handle
is past the centre and is
securely locked in place.
Rotating past the center will
not damage the silicone
seal.
There are coffee grounds
around the filter basket rim.
Clean excess coffee from
the rim of the filter basket
to ensure a proper seal in
group head.
Filter basket rim is wet or
underside of portafilter lugs
are wet. Wet surfaces red-
uce the friction required to
hold the portafilter in place
whilst under pressure during
an extraction.
Always ensure filter basket
and portafilter are dried tho-
roughly before filling with
coffee, tamping and inser-
ting into the group head.
Too much coffee in the
filter basket.
Trim coffee dose using the
RAZOR™ dosing tool after
tamping.
Unable to set auto start time. Clock not set.
Set clock.
E1, E2 or E3 error message
on LCD screen.
An error that cannot be reset
by the user has occurred.
Contact Customer Service
Coffee puck is sticking to
the shower screen.
This is normal and hap-
pens occasionally. The dry
puck feature creates a slight
vacuum on top of the coffee
puck which will occasional-
ly hold the puck against the
shower screen instead of
leaving it in the filter basket.
Pumps continue to
operate / Steam is very
wet / Hot water outlet
leaks.
Using de-mineralised or dis-
tilled water which is affecting
how the machine is designed
to function.
We recommend using cold,
filtered water. We do not
recommend using water with
no/low mineral content such
as demineralised or distilled
water. If the problem per-
sists, contact Customer Ser-
vice.
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