Problem
POSSIBLE CAUSES
WHAT TO DO
Espresso only drips from the
portafilter spouts, restricted
flow.
Coffee is ground too finely.
Use slightly coarser grind.
Too much coffee in the filter
basket.
Lower dose of coffee.
Coffee tamped too firmly.
Tamp between 15-20kgs of
pressure.
The Dual Wall filter basket
may be blocked.
Use the fine pin on the clea-
ning tool to clear the outlet
hole on the under side of
the filter basket.
Espresso runs out too quickly
and/or
Pressure gauge not reaching
9 bar.
The coffee is ground too
coarse.
Use slightly finer grind.
Not enough coffee in the
filter basket.
Increase dose of coffee and
use the RAZOR™ dosing
tool to trim off excess coffee
after tamping.
Coffee not tamped firmly
enough.
Tamp between 15-20kgs of
pressure.
If the above suggestions do
not help, check the machi-
ne. Place an EMPTY Dual
Wall filter basket into the
portafilter (either 1 CUP or
2 CUP). Press the MANU-
AL button. If the pressure
gauge reads over 5 bar
the machine is OK. Ensure
correct dose by using the
RAZOR™ dosing tool. If the
dose is correct, make the
grind finer.
If the pressure gauge reads
below 5 bar, contact Custo-
mer Service.
Coffee not hot enough.
Cups not preheated.
Rinse cups under hot water
outlet and place on cup
warming tray.
Milk not hot enough (if
making a cappuccino or lat-
te etc).
Heat milk until base of the
jug becomes hot to touch.
No crema.
Coffee beans are stale.
Buy freshly roasted coffee
with a “roasted on” date.
Using Single Wall Filter Bas-
kets with pre-ground coffee.
Ensure you use Dual Wall
Filter Baskets with pre-
ground coffee.
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