MDE-5411A ForeHB Islander Prime Installation Manual · October 2018
Page 89
8.3 OrPAY1000
Troubleshooting
OrPAY1000 Does Not Respond to Keypad Entries
Pressing the keypad
buttons does not
generate any sound
and does not affect
the display.
Dirty keyboard
Clean the keyboard.
Damaged keypad
Check the keypad surface
for any damage.
Replace keypad if any damage is found.
OrPAY1000 is
busy
performing
another task.
Verify that the display
presents the idle
message.
1
Press Cancel.
2
Use the keypad while the idle
message is displayed.
Faulty
OrPAY1000
Replace OrPAY1000.
OrPAY1000 Does Not Accept EMV Card
OrPAY1000 display
does not respond
correctly to EMV
cards.
Bad card
Replace the card and test again.
Faulty connection
Open the Islander Prime
door and check the cable
which connects the OrPAY
EMV reader to the
OrPAY1000 terminal.
Make a secure electrical connection if
faulty one exists.
OrPAY1000 is
busy
performing
another task.
Verify that the display
presents the idle
message.
1
Press Cancel.
2
Present the card while the idle
message is displayed.
Faulty
OrPAY1000
Replace OrPAY1000.
OrPAY1000 Displays “No Communication” Message
Communication
disconnected
Open the Islander Prime
door and check the LAN
cable from the OrPAY1000
to the 5-LAN switch.
Make a secure connection if it
was setup incorrectly.
5-port LAN switch is
not functional
No power to LAN
to 3x 485
CommVerter.
Are the LAN to 3x 485
CommVerter LEDs
lit / blinking?
1
Check power connector to the LAN
to 3x 485 CommVerter.
2
Replace the LAN to 3x 485
CommVerter.
Are the 5-LAN switch LEDs
are lit/blinking?
1
Check the connection of the LAN
switch on the LAN to 3x 485
CommVerter. It should be inserted in
a socket on the LAN to 3x 485
CommVerter main board.
2
Replace the 5-LAN switch.
Содержание Islander Prime
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