6 Troubleshooting
6.1 Introduction - troubleshooting
In this chapter you can find information and help about faults and symptoms of the product. You can find more
information and FAQ (Frequently Asked Questions) on www.gardena.com.
6.2 Fault messages
The fault messages in the table below are shown in the app. Speak to your GARDENA service if the same message
shows frequently.
Message
Cause
Action
Wheel motor blocked, left/
right
Grass or other object around the drive
wheel.
Remove grass or other object.
Cutting system blocked
Grass or other object around the blade
disc.
Remove grass or other object.
The blade disc is in water.
Move the product and prevent the collec-
tion of water in the work area.
The grass is too high.
Cut the grass before you install the prod-
uct. Make sure that the grass is maximum
4 cm / 1.6 in.
Trapped
The product is behind a number of obsta-
cles in a small area.
Remove the obstacles or put the boundary
wire around the obstacle to make an is-
land. Refer to
To make an island on page
14
.
Outside working area
A section of boundary wire is put across
the other section of boundary wire to the
charging station.
Make sure that the boundary wire is con-
nected correctly.
The boundary wire is too near the edge of
the work area.
Make sure that the boundary wire is instal-
.
The work area slopes much by the boun-
dary loop.
The boundary wire is put in the incorrect
direction around an island.
Interference to the boundary wire from
metal objects such as fences, reinforce-
ment steel or buried cables nearby.
Move the boundary wire.
The product can not find the correct loop
signal because of interference with a loop
signal from a different product installation
nearby.
Put the product in the charging station and
generate a new loop signal.
30 - Troubleshooting
1585 - 007 - 26.10.2022
