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9.5 Claims and Repackaging
Immediately inform Furukawa Electric Co., Ltd. or your local sales
representative and, if necessary, the carrier, if the contents of the shipment
are incomplete, or if the NJ001 fusion splicer or any of its components are
damaged or defective, or if the fusion splicer fails during operation. In the
event of carrier responsibility, Furukawa Electric Co., Ltd. will allow for the
repair or replacement of the NJ001 fusion splicer or component while a
claim against the carrier is being processed.
9.6 Return Shipments to Furukawa Electric Co.
Furukawa Electric Co., Ltd. will only accept returns for which an approved
Return Material Authorization (RMA) has been issued by Furukawa Electric
Co., Ltd. customer service personnel. This number must be obtained prior
to shipping any material back to Furukawa Electric Co., Ltd. The owner’s
name and address, the model number and full serial number of the NJ001
fusion splicer, the RMA number, and an itemized statement of claimed
defects must be included with the return material. Never ship the NJ001
fusion splicer without or outside its carrying case.
If possible, return material in its original shipping container and
packing material.
1.
Seal the shipping container securely and clearly mark FRAGILE on
its surface.
2.
Always provide the model and serial number of the NJ001 fusion
splicer and, if necessary, the RMA number on any accompanying
documentation.