Troubleshooting and tips
56
A26391-K145-Z120-1-7619, edition 3
Infrared data transfer is not working
If you are experiencing problems transferring data over the infrared receiver of the device, note the
following:
●
Can the infrared receiver on the Tablet PC "see" the infrared interface on the other device? A
direct line-of-sight path must exist between the infrared receiver on the Tablet PC and the
infrared interface on the other device.
●
The distance between the two devices must not be more than approximately 3 feet.
●
The viewing angle from the infrared receiver on the Tablet PC must not be more than 15
degrees from a centre line between the infrared receiver on the Tablet PC and the infrared
interface on the other device.
●
The device with which you are trying to communicate must be compliant with the IrDA
Standard Revision 1.1 (or 1.0).
●
It may be necessary for both computers to be using the same network connection protocols.
Device is not responding to the pen
If your Tablet PC does not respond to the pen, connect an external keyboard to the system to see if
it responds to keyboard commands.
●
If the system doesn't respond to a keyboard, the application or system may have crashed. It
may be necessary to reboot the system.
●
If the system responds to a keyboard but not to a pen, contact your sales partner or
hotline/help desk.
Speaker/headphone volume is too low
If the volume on your Tablet PC speaker or external headphones is too low, check the following:
●
Ensure that the speaker (or headphone output if using headphones) is enabled. To do so,
open the Control Panel and double-click on the
Sounds and Audio Devices
icon. Select the
appropriate tab and deselect the mute box (if it is selected). If you still have no sound, increase
the volume carefully using the volume slider.
●
Press
the
Fn
button twice to open the
Fujitsu Menu
. This menu contains the tab for adjusting
the volume.
●
Ensure that the mute box in the system volume control (accessible from the system tray) is not
set.
●
Ensure that any volume control in your audio software is set to an audible level.
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