17
“OOPS! Wrong cup size used.”
TRIGGER: If the cup Size sensors are triggered too early, too late or not at all
1.
Ensure the customer is using a f’real cup.
2.
Locate the Cup Sensors and clean them using a damp paper towel. Run another cycle. If the error persists, proceed Step 3.
3.
Remove throat panel from the bottom of the blending chamber. Check panel for debris. Ensure the cup sensor holes are not
obstructed in any way. Clean as needed. If damaged, replace
(Parts Manual: Cup Sensors).
4.
Check the wiring for the Cup Size Sensors. Ensure the wires are not pinched or damaged. If the wires are damaged, replace
(Parts Manual: Glossary).
5.
If error persists, replace
Low Voltage Control Board
(Parts Manual: Control Boards, Lower).
“HEY! The product is not cold enough to be blended.”
TRIGGER: During the first part of the first bore, if the cup carriage moves fast and/or the mix motor current load is too small, it
assumes there is no product in the cup or it has already been blended
1.
Ensure the display freezer is between 0
-
6°F.
A.
Perform the Squeeze Test. Using a chocolate milkshake,
squeeze the middle of the cup. You should be able to squeeze a
dime
-
size dent in the milkshake.
B.
Ensure the product is tempered (see the “Too Thick/Too Thin Shakes” section).
2.
Ensure f’real product cups are not over
-
filled. A properly filled cup, before blending, will be 2/3 full. If cups are over
-
filled or if
they are thawed and re
-
frozen upside down or at an angle, those shakes will not blend. Try blending a properly filled cup.
3.
Verify that the Blending Components are secure and assembled correctly.
If damaged, replace
Manual: Mixing System).
“WE’RE SO SORRY! The blender needs to take a break to let the motor cool down.”
TRIGGER: Mix Motor temperature exceeds threshold of 180°F
1.
Allow one hour for the Mix Motor to cool down. This is caused by several shakes being blended one after the other.
2.
Ensure the display freezer is between 0
-
6°F.
A.
Perform the Squeeze Test. Using a chocolate milkshake,
squeeze the middle of the cup. You should be able to squeeze a
dime
-
size dent in the milkshake.
B.
Ensure the product is tempered (see the “Too Thick/Too Thin Shakes” section).
3.
Spin Mix Motor Spindle by hand to ensure it spins freely. If the spindle won’t turn or is difficult to turn, replace
(Parts Manual: Mixer System).
“WE’RE SO SORRY! The blender needs water to blend!”
TRIGGER: Lower scour minimum flow limit of 60mL was not reached within 2.5 seconds
1.
If the blender is unable to achieve 60mL of water within 2.5 seconds, the front screen will read:
A.
"We're So Sorry! The blender needs water to blend!
Store Associate: The water connection
might be turned off or may
need better water pressure.
To re
-
test water connection, press the “Regular” and “More Thick” buttons for 7 seconds.
2.
If the blender sits in the above state without being reset, it will reset automatically and re
-
try to complete the Scour rinse
event
every 5 minutes for 30 minutes, total. After it reaches its final try and still can't get the 60mL within 2.5 seconds, Error 7D
will present on the screen. See “Error 7D” troubleshooting.
“WE’RE SO SORRY! The blender experienced unexpected Error Code C11.”
TRIGGER: The Cup in Place sensor is triggered for 60 seconds after a shake blend process is complete.
1.
Clean both cup sensors using a dampened “Q
-
tip,” cotton swab or paper towel.
2.
Access the LVCB Status Window and locate Line R: “CupInP: 1/0”
A.
If the value is: "CupInP : 0"
-
troubleshooting is complete.
B.
If the value is: "CupInP : 1"
-
Proceed to step 3.
3.
Remove the Left
-
Tail, Right
-
Tail and Throat Panel from the bottom of the blending chamber.
A.
Check panel for debris.
B.
Ensure the cup sensor holes are not obstructed in any way.
C.
Clean as needed.
D.
Replace if damaged.
4.
Remove the Left Side Panel and locate the wiring harness behind the Blending Chamber.
A.
Inspect the wiring for any damage.
B.
Unplug and Re
-
plug the wires back into place.
5.
Turn the blender around to locate the Ventilation Grate at the base.
Ensure that is completely clean and clear.
A.
If still an issue, replace the
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