20
Non
-
Error Issues
“Registration Required”
TRIGGER: Blender has failed to check
-
in with our servers for a period of greater than 7 days
1.
Contact the f’real Customer Support Center to retrieve the PIN Number.
2.
Be prepared with the following items:
A.
Blender Serial Number (SN)
B.
Location’s name and store number (if applicable)
C.
Location's full address and phone number
3.
Ensure the blender is checking in with our servers.
Touchscreen Issues
TRIGGER: The touchscreen’s calibration is off or not responding at all
1.
Press the “Regular” and “OK” buttons together for 7 seconds to bring up the Calibration screen.
2.
Follow the on
-
screen instructions to calibrate the touchscreen.
3.
Press the “Less Thick” and “OK” buttons together for 7 seconds. A number pad will appear on the screen. To test the
calibration, attempt to put in the numbers, “411.”
A.
If you are successful, press the “Back” button until videos are playing.
B.
If you are unsuccessful, touch the screen to locate a tiny black dot (cursor). Choose from one of the options below that fit
the status of your screen:
a.
You are unable to locate a dot, call the f’real Customer Support Center to verify which Single Board Computer your
blender has and the location of the wiring connections.
b.
If you are able to find the dot and it is consistently the same distance away from your finger, no matter where you
touch the screen, attempt to calibrate again after you’ve wiped the screen clean and washed your hands. If the is-
sue remains, replace
Single Board Computer
(Parts Manual: Control Boards, Lower).
c.
If you are able to locate the dot, but the dot is always a different distance away from your finger, no matter where
you touch the screen, replace
Front Door with Screen Assembly
(Parts Manual: LCD Panel).
Front Door Issues
TRIGGER: Issues with a door that will not stay shut or a door that will not open
Door will not stay shut:
1.
Attempt to close the door by firmly pressing the lower right side of the LCD touchscreen bezel until you hear the latch ‘click’.
Caution
:
Do not slam the door. Slamming the door will damage the LCD touchscreen
.
2.
If the door still won’t close, slowly close the front door and watch where the front door latch meets the blender frame. If the
latch has been bent then it may not meet up with the blender frame like it should. The latch may need to be bent slightly to
meet the frame more accurately.
3.
If the assembly is lined up correctly and still not shutting/latching, the front door latch may need to be "shimmed" out.
Remove
the 9/64" Allen head screws holding the latch on the door and place one washer behind each screw and re
-
assemble.
4.
If door still won’t shut, replace
(Parts Manual: Door Latch & Lock System).
Door will not open:
1.
Remove the right side panel and locate the Door Latch Tab.
Place a Flat
-
Head Screwdriver on the bottom of the tab and press
vertically until the door pops open.
A.
If it opens, slowly close the front door and watch where the front door latch meets the blender frame. If the latch has
been bent then it won’t meet up with the blender frame. The latch may need to be bent slightly to meet the frame.
B.
If it will not open, the Flip
-
Up Door Lock may be energized.
If the latch releases when the front door lock wiring is
unplugged, then check for shorts and re
-
seat the Front Door Wiring. If no shorts or issues, replace
Low Voltage Control
Board (LVCB)
(Parts Manual: Control Boards, Lower).
2.
If above Troubleshooting does not resolve the issue, replace
(Parts Manual: Door Latch & Lock System).
Front Door Water Leaks
TRIGGER: During any water event, water will leak from in between the front door and the
chamber onto the keypad below
.
NOTICE: If your front door gasket surrounds the chamber, you may disregard the following troubleshooting steps.
1.
Ensure the door is completely closed and not partially closed.
2.
Open the front door and locate the Front Door Gasket on the back side of the door.
A.
Remove the Front Door Gasket from the channel it's inserted into on the Front Door Wedge.
a.
There are two sides to the gasket.
The front of the Gasket has a raised section and two small ribs on the outside
edge.
The back of the gasket has two sections with a seam down the middle.
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