Appendix
100
Ariel CM-3102 User and Installation Guide
December 12, 2018
This section provides useful information and remedies for common situations where problems
may be encountered.
Problem
Possible Solution
No network connection
Hardware issues:
Check that the network is working and the unit is powered on.
Check that the network (Ethernet) cable is properly attached to
the unit.
Confirm that the network cables are not damaged and replace
if necessary.
IP Address issues:
Change the default IP address/addresses of the unit.
From the PC running the web browser, ping the unit IP address
and confirm that it can be reached.
Confirm that the network settings/firewalls are set according to
the requirements.
The camera might be located on a different subnet. Contact
your IT administrator to get the IP address of the camera.
How do I find IP address
of my unit?
Check the network DHCP server IP address assignments and
lease.
Alternatively, move the camera to an isolated network and
make sure camera gets DHCP address and is accessible.
Move the camera back to the network and test it. If you still
have issues, reset the camera physically by pressing the reset
button on the rear of the camera and test the camera again.
This will ensure the camera releases the IP address.
The IP address
responds to a ping on
the network from the
workstation but does not
show in the Discovery
List
Disconnect
he power to
unit off, and then ping the IP address again. If the IP address
responds, there is another device using the IP address.
Consult with your network administrator to resolve the conflict.
Check the network port and ensure that it is working OK.
Ensure that the switch ports provide the necessary power.
The unit IP address is in
use by another computer
(collision)
Check the DHCP settings. Obtain a new IP address using
DHCP. Ensure this is a unique IP address.
Alternatively, change the unit IP address after connecting to it
directly (not through the system network).
Cannot login to the
camera
Check the login user ID of the user or admin.
Check the login password of the user or admin.
No video image
displayed on the main
menu or the view menu
of the web interface
Reset the browser security settings to the default value.
Check that the correct port was configured. The default port is
554.
www.
.com
1.800.561.8187
