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C
C-10
Troubleshooting
Mac OS users may be unable to connect to the Fiery if a network administrator has
assigned it to a different zone, or has added zones where previously there were none.
If you have configured the Fiery and set up client computers and network servers
according to guidelines in the
, try printing a Test Page (at Command WorkStation, choose Print Pages from
the Server menu).
If you can print the Test Page but still cannot print a document from a remote
computer, contact the system administrator to troubleshoot the network connection.
If you are unable to connect, and you
cannot
print the Test Page, check the copier/
printer’s touch panel display.
If this happens
Try this
The copier/printer displays
a diagnostic or error
message.
Take the appropriate corrective action, as described in the
copier/printer manual or in
The copier/printer is not in
Standby mode.
The copier/printer’s Automatic Power-Off function may have
shut down the copier/printer.
Turn the copier/printer on, and then try printing a Test Page
again when the copier/printer has warmed up.
You still cannot print a
Test Page.
Make a copy. If you can make a copy, restart the Fiery, and
when you see Idle on the status line of the Fiery display, try
printing a Test Page again. If the Test Page still fails to print,
contact your authorized service/support center.