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© Ferno Washington Italia. Rel.15012020
Venice evacuation chair - Venice Clack locking system
- damage during transport due to improper packaging of
items returned by the user,
- inadequate maintenance,
- failure to use original spare parts.
In cases not covered by the warranty, Ferno s.r.l. will not
cover the transport costs for sending or returning the product.
13 - WARRANTY
Warranty Terms and Conditions
Ferno's products are guaranteed against manufacturing
defects for a period of 24 months from the date on the Ferno
s.r.l. shipping document.
Ferno s.r.l. guarantees its spare parts for a period of 12
months.
During the warranty period, Ferno will repair and/or replace
any parts found to have manufacturing defects free of charge.
Collection and maintenance of the device are included in
warranty (to be borne by Ferno), while the right to call
and the sending of the technician are EXCLUDED by the
maintenance at the customer's site.
The warranty does not cover consumables or parts subject
to wear and tear due to normal use of the product, all parts
typically subjected to sliding or rolling friction (bearings,
brushes, lubricants, shoes, tracks, etc.), parts potentially
exposed to oxidation or corrosion (copper or metal alloy
contacts, electrical, electronic and mechanical equipment),
and batteries.
The surface finishes (gelcoat/resin, paint, powder paint,
decals, tape, inscriptions, etc.) are guaranteed for 90 days.
Repairs are performed by trained technical staff at the
Washington Ferno Italia s.r.l. site in Via Zallone 26- 40066
Pieve di Cento (BO), or at the Customer's premises if
suitable arrangements with Ferno s.r.l.'s Customer Service
have been made.
Technical support at the Customer's premises must be
arranged beforehand with the Technical Support Service.
The intervention provides that the right to call and the
sending of the technician will be charged.
Repairs are guaranteed for 6 months from the date of
repair. This warranty applies only when the product is used
according to the instructions in the user manual provided.
Misuse and negligence invalidate this warranty.
The warranty is valid from the day the product is shipped
from Ferno s.r.l.
Ferno s.r.l. is not liable for damages sustained during
shipment or due to misuse of the product.
The warranty is rendered null and void in the case of:
- failure to observe the operating instructions,
- misuse,
- inappropriate use or handling,
- repairs by non-authorised persons,
Limitation of liability
If a product is found to be defective, Ferno s.r.l. will repair
and replace it according to the regulations in force. The
following cases are not covered by warranty:
- labels or plates bearing the manufacturer's logo, the serial
or registration number, which have been tampered with;
- the product that has undergone modifications, repairs or
treatment by personnel not authorised by Ferno s.r.l.;
- the product not used in compliance with the instructions,
or used for purposes other than those for which it was
designed.
Warranty claims
Contact Ferno's Customer Service immediately if you receive
a product that is suspected to be defective. A representative
will assist the customer through the complaints procedure.
Before returning a product to Ferno s.r.l., contact the
Customer Service to request authorisation.
Claims
Any claims must be communicated to the reseller, or to
Ferno s.r.l.'s Customer Service, within 5 days of receipt of the
product or of discovery of the alleged defect.
Return authorisation
No product will be accepted without the prior approval of
Ferno s.r.l.
Products returned for business reasons, or for reasons not
relating to nonconformity of the product, will be accepted
only after verification by Ferno s.r.l. authorised personnel.