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3.
Power cycle the panel and ping the IP address assigned to the panel by going to
your command prompt.
a.
If it is pinging, disconnect the cable from the panel end and ping again, if it
pings again, then there is another device with the same IP address in the
network.
b.
If it does not ping, then there is no duplicate device. Connecting the
Ethernet cable back to the panel should resume communications.
4.
If it is still not communicating, please restart your panel and during boot up check
if the MAC ID is present. If it is not there then you will have to reset the MAC
address. Please call EZ Automation Tech support for help.
Issue:
Incorrect Communication Packet (Time Out Error) Check cable and communication
port
Solution:
Check cable and communication port
First, make sure you are using an EZ-PGMCBL. A standard RS-232 cable will not work.
Next, check if the software / firmware incompatibility exists. Also check if you have
selected the appropriate computer COM port to transfer the program in the panel
programming software or see if there are any third party programs which might be
using the communication port of your computer.
Issue:
Selected panel does not match the connected panel, write to panel is aborted
Solution:
Correct panel type
When writing/transferring the project to the panel, the panel type selected on the
screen "Step 1: Project Information" must match the panel that the computer and PLC
are physically connected to or the program loader will not upload the project. Exit
the OFF-LINE Editor to the "Step 1: Project Information" screen, and select the
appropriate panel type and size of the connected panel and try transferring the
project to the panel.
Issue:
Unable to open communication port
Solution:
Change communication ports
Select a different communication port in the programming software to transfer the
project.
Still Need Help?
Technical Support
Most of the frequently encountered problems regarding the
EZTouchPLC
unit's
operation are answered in the sections above. However, if you still need answers to
your questions, please call our technical support at 1-877-774-EASY or email us at
Warranty Repairs
If your
EZTouchPLC
is under warranty, contact us at 1-877-774-EASY.
Out of Warranty Services
If your
EZTouchPLC
is out of warranty, contact EZ Automation at 1-877-774-EASY
for
an evaluation of repair costs. You can then decide whether it is more
economical to
proceed with the repairs or to upgrade your system with a new unit.
Содержание EZTouch I/O Flex
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