QX50/QX200/QX2000; (SW Version 6.0.x)
14
QX50/QX200/QX2000 Manual III: Extension User’s Guide
QX IP PBX’s Auto Attendant Services
QX IP PBX’s Auto Attendant
provides remote access to the QX IP PBX voice connectivity services. Specifically, it supports remote connection to QX IP PBX
extensions along with their mailboxes and making pass-through calls to other destinations. Remote access to the QX IP PBX auto attendant is possible
through IP and PSTN calls.
QX IP PBX’s Auto Attendant
can be accessed locally, remotely from the IP network (by dialing Auto Attendant’s SIP address) and from the PSTN network
(by dialing QX IP PBX’s PSTN number) if the calls addressed to the QX IP PBX’s PSTN number are routed to the Auto Attendant.
Attention:
If the Auto Attendant authentication attempts fail consecutively five times, QX IP PBX’s Auto Attendant will become unavailable for the next 5
minutes.
The Auto Attendant services are divided several feature groups, but only
Connection Service
and
Extensions Directory
are supported by the voice
messages which helps the caller to navigate within the area using the telephone handset buttons.
Other services
are available using the appropriate call
code, but are not supported by voice messages. Thus, they are hidden for external callers.
Connection Service
provides access to all extensions of the QX IP PBX device without restrictions. All QX IP PBX extensions may call each other dialing the
extension number. All external callers (using PSTN or IP calling) can reach each QX IP PBX extension dialing QX IP PBX’s phone number and using the Auto
Attendant’s voice menu to be connected to the desired extension by entering the extension number.
Remote Enquiry
allows access to the mailboxes of QX IP PBX’s extensions (both, active or inactive) in order for example to check the voice messages left
for an absent user. The mailbox may be protected by a user password (optional, set by the system administrator or user).
You may remotely access your mailbox dialing QX IP PBX’s phone number and using the Auto Attendant’s voice menu (key
for Voice Mail) and
entering your password (if any). To navigate within your voice mails use the Voice Mailbox service call codes (for example dial 8 to hear the last message
in your mailbox).
Call Relay
The QX IP PBX Auto Attendant is registered at Epygi’s SIP server by default. It may be used similar to a private switching center if the Auto Attendant is
routed to a particular ISDN trunk a “default user”. It then allows, for example, establishing cost-saving long-distance calls via PSTN to the QX IP PBX Auto
Attendant at the United States headquarters, via IP to the remote QX IP PBX Auto Attendant in the Office Asia or via PSTN to the other desired destinations
(see
). Access to
Call Relay
needs authorization.
Remote Configuration Menu
This menu allows extension owners to remotely enable/disable the
Unconditional Call Forwarding
service for
Any Address
or
Other Addresses
table on the corresponding extension, as well as to change the certain forwarding number in the Unconditional Call
Forwarding table. This menu requires extension authorization. For more details about the access key combinations, see
Call Back
With the QX IP PBX's Call Back service callers can save the call charge when calling to/through the QX IP PBX to the third party SIP or PSTN destinations.
The QX IP PBX allows you to configure a list of trusted callers that are allowed to make free of charge calls. Two types of Call Back configurations are
available on the QX IP PBX:
Pre-configured Call Back
and
Remote Call Back
Configuration
.
Pre-configured Call Back
For
Pre-configured Call Back
, a list of trusted callers must be configured in the QX IP PBX's Authorized Phones Database using Web Management. The
Call Back service should be enabled and a valid callback destination should be specified for each caller.
To use
Pre-configured Call Back
, the caller registered in the Authorized Phones Database should simply call to the QX IP PBX’s Auto Attendant through
SIP or PSTN, let the call to ring twice and then hang up. Call Back will be instantly activated, and QX IP PBX will call back to the defined Call Back
destination. By answering the incoming call caller will be connected to the Auto Attendant menu.
Remote Call Back Configuration
The
Remote Call Back Configuration
service is used by authorized callers to configure or reconfigure existing call back configuration on the QX IP PBX.
Remote Call Back Configuration is divided into two modes accessible from the QX IP PBX's Auto Attendant:
•
Permanent Call Back
•
Non-Permanent (Instant) Call Back
Please Note:
Remote Call Back Configuration services are only available when the
Automatically Enter Call Relay Menu
checkbox is disabled in the Call
Back settings for the trusted user.
Permanent Call Back
Permanent Call Back service allows callers registered in the Authorized Phones Database to create a new trusted caller with Call Back enabled. They can
also modify the Call Back destination of existing callers in the Authorized Phones Database. By calling QX IP PBX's Auto Attendant and entering the Auto
Attendant menu, the caller can use the
code (see
) to create a new trusted caller as well as to modify the Call Back
destination for the already registered callers in the Authorized Phones Database.
