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Epson DS-30 WorkForce DS-30, Руководство пользователя

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 > Solving Problems

Solving Problems

Troubleshooting

If you have a problem using your scanner or its software, check here for solutions.

Scanner Problems

 

Paper Feeding Problems

 

Scanning Problems

 

Scan Quality Problems

 

Uninstalling Your EPSON Scanning Software

 

Where To Get Help

EPSON Technical Support

 

Other Software Technical Support

 

Содержание DS-30 WorkForce DS-30

Страница 1: ... step instructions here to scan your originals using any of the available scanning methods Maintenance Follow the guidelines here to maintain and transport your scanner Solving Problems If you have a problem using your scanner or its software check here for solutions Technical Specifications Check here for technical details about your scanner and its accessories Safety Copyright and Trademarks Ope...

Страница 2: ...Home Guide to the Scanner Parts Guide to the Scanner Parts Scanner Parts ...

Страница 3: ...Home Paper Handling Paper Handling Document Specifications Loading a Document ...

Страница 4: ...nning Using Document Capture Pro for Windows Scanning Using EPSON Scan Scanning Using Another Scanning Program Special Features Scanning to the Cloud for Windows Converting a Scanned Document Into Editable Text Scanning Business Cards Scanning to a PDF File Using Document Capture Pro for Windows Scanning to a PDF File Using EPSON Scan Assigning a Function to the Scanner Button for Windows ...

Страница 5: ...Home Maintenance Maintenance Cleaning the Scanner Cleaning Inside the Scanner Calibrating the Scanner Transporting the Scanner ...

Страница 6: ... a problem using your scanner or its software check here for solutions Scanner Problems Paper Feeding Problems Scanning Problems Scan Quality Problems Uninstalling Your EPSON Scanning Software Where To Get Help EPSON Technical Support Other Software Technical Support ...

Страница 7: ...Technical Specifications System Requirements Scanner Specifications Note Epson offers a recycling program for end of life products Please go to www epson com recycle for information on how to return your products for proper disposal ...

Страница 8: ...canner close enough to the computer for the USB cable to reach it easily Do not place or store the scanner outdoors near excessive dirt or dust water heat sources or in locations subject to shocks vibrations high temperature or humidity direct sunlight strong light sources or rapid changes in temperature or humidity Do not use with wet hands When connecting this product to a computer or other devi...

Страница 9: ...nd securities issued according to legal procedure Exercise caution when copying the following items Private marketable securities stock certificates negotiable notes checks etc monthly passes concession tickets etc Driver s licenses warrants of fitness road passes food stamps tickets etc Note Copying these items may also be prohibited by law A note concerning responsible use of copyrighted materia...

Страница 10: ... registered trademarks of NewSoft Technology Corp ABBYY and ABBYY FineReader names and logos are registered trademarks of ABBYY Software House Intel is a registered trademark of Intel Corporation PowerPC is a registered trademark of International Business Machines Corporation EPSON Scan Software is based in part on the work of the Independent JPEG Group libtiff Copyright 1988 1997 Sam Leffler Copy...

Страница 11: ...4 12 2012 Epson America Inc CPD 35647R2 ...

Страница 12: ...7 Professional and Windows 7 Ultimate Windows Vista refers to Windows Vista Home Basic Edition Windows Vista Home Premium Edition Windows Vista Business Edition Windows Vista Enterprise Edition and Windows Vista Ultimate Edition Windows XP refers to Windows XP Home Edition Windows XP Professional x64 Edition and Windows XP Professional Mac refers to Mac OS X Mac OS X refers to Mac OS X 10 5 8 Mac ...

Страница 13: ...Color Indicator Status Meaning Green On Ready to scan images Flashing Initializing or scanning None Off The scanner is off or the connected computer may be running in a power saving mode such as sleep or standby c Input slot a USB interface connector b Output slot ...

Страница 14: ...cards in landscape orientation Load only documents that meet the following specifications Size Width 2 0 to 8 5 inches 52 to 216 mm Length 2 9 to 14 inches 73 7 to 356 mm Weight 0 1 to 0 6 lb m2 35 to 270 g m2 Paper type High quality paper Recycled paper Do not load a document if any of the following conditions apply The ink is wet The document is ripped or wrinkled The document has staples paper ...

Страница 15: ... printed side face down and the right edge aligned with the arrow mark on the scanner Note Only load one document at a time If your document has holes punched in it load it so that the holes are on the left of the input slot If the paper is not taken in correctly when previewing or scanning try sliding the paper gently into the scanner To start scanning see Scanning from the Scanner Button Scannin...

Страница 16: ...n on the scanner If you re using a Mac press the button again when EPSON Scan opens The scanned image is saved to the location specified in Document Capture Pro Windows or EPSON Scan Mac OS X With Windows you can customize the action performed when you press the button See Assigning a Function to the Scanner Button for Windows for instructions ...

Страница 17: ...ment Capture Pro Help from the application s Help menu Load your document into the input slot See Loading a Document for instructions Select or Start All Programs or Programs Epson Software Document Capture Pro Click Scan Adjust settings in the Main Settings window as necessary Click Detailed Settings if you want to make more detailed image adjustments using the EPSON Scan window See Previewing an...

Страница 18: ...ou are scanning to a PDF file click Options for PDF related features such as document security and search functionality See Selecting PDF Options for more information If you want the software to detect blank pages or bar codes and split your scanned documents into separate files based on these markers click Apply job separation Then click Separation Settings to select your preferences The scanned ...

Страница 19: ... You can use EPSON Scan as a standalone scanning program or use it with another TWAIN compliant scanning program Note With Mac OS X do not use the Fast User Switching function while using your scanner Load your document into the input slot See Loading a Document for instructions Do one of the following to open EPSON Scan Windows Select or Start All Programs or Programs EPSON EPSON Scan EPSON Scan ...

Страница 20: ...Select the size of your document as the Size setting Select an Orientation setting Select a Resolution setting Select Auto Color Grayscale or Black White as the Image Type setting Note ...

Страница 21: ...ed color Click Preview to preview your image The scanner loads your document and EPSON Scan prescans it and displays it in the Preview window The scanner then ejects your document Note The Preview function is not available when you select Auto or Auto Card Business Card as the Size setting If you selected one of these settings skip to step 11 If necessary you can draw a marquee a line marking the ...

Страница 22: ...ecked EPSON Scan starts scanning immediately without displaying the File Save Settings window The scanned image is saved to the folder you specified Top Selecting File Save Settings When you see the File Save Settings window you can select the location name and format of the scanned image file Click the File Save Settings icon on the right of the Scan button The File Save Settings window appears ...

Страница 23: ...d image file format for Windows Most Windows programs including word processing programs can read images in this format JPEG jpg A compressed file format in which the Compression Level can be selected The JPEG format lets you highly compress image data However the higher the compression the lower the image quality Any lost image quality data cannot be restored and the quality deteriorates each tim...

Страница 24: ...matically open the folder where your scanned image file is saved when EPSON Scan finishes scanning Show Add Page dialog after scanning Select this option if you want the Add Page Confirmation window to appear automatically after each scan in PDF or multi Tiff The Add Page Confirmation window includes the Add page Edit page and Save File buttons Click OK Top Previewing and Adjusting the Scan Area O...

Страница 25: ...Preview Image for instructions Creating a Marquee on a Preview Image A marquee is a moving dotted line that appears on the edges of your preview image to indicate the scan area Note Once you set the scan area using the marquee it applies to all pages ...

Страница 26: ...mage The pointer becomes a set of cross hairs Position the pointer in the area where you want to place the corner of your marquee and click Hold down the mouse button and drag the cross hairs over the image to the opposite corner of the desired scan area Then release the mouse button You see the moving dotted line of the marquee ...

Страница 27: ...y hold down the Shift key on your keyboard as you move the marquee To restrict the size of the marquee to the current proportions hold down the Shift key on your keyboard as you resize the marquee For best results and image exposure make sure all four sides of the marquee are located inside the preview image Do not include any of the area around the preview image in the marquee To delete the marqu...

Страница 28: ...lable only if the Auto Area Segmentation checkbox is selected Unsharp Mask Turn on to make the edges of image areas clearer for an overall sharper image Turn off to leave softer edges This setting is available only when the Image Type is set to Auto Color or Grayscale Descreening Removes the rippled pattern called moiré that can appear in subtly shaded image areas such as skin tones Also improves ...

Страница 29: ...ge Correct Document Skew Detects the skew of the original images and corrects them Edge Fill Corrects shadowing around the borders the edges of the scanned document by filling them with the selected color If you select Grayscale or Black White as your Image Type setting you can also select an Image Option setting as described below Image Option Setting Description None No Image Option setting is a...

Страница 30: ...able PDF file Windows only You can create a PDF file with search functionality so that you can look for words in the file Specifying the number of pages in a single PDF file You can specify the maximum number of pages that can be included in one PDF file For example if you are scanning a 20 page document and specify the maximum pages per PDF as 4 5 PDF files are automatically created Note You need...

Страница 31: ...review to preview your image The scanner loads your document and EPSON Scan prescans it and displays it in the Preview window The scanner then ejects your document Note The Preview function is not available when you select Auto or Auto Card Business Card as the Size setting If you selected one of these settings skip to step 8 ...

Страница 32: ...iew reload your document into the scanner Click Scan The File Save Settings window appears Select PDF as the Type setting The current Paper Size Orientation Margin and other settings are displayed below it Click Options then adjust settings in the EPSON PDF Plug in Settings window as necessary See Selecting PDF Options for more information When you ve finished selecting options click OK You return...

Страница 33: ...e and go to step 14 Edit page Click this button if you have scanned all the necessary pages and you would like to edit them before creating your PDF file Then go to step 14 Save File Click this button when you ve finished scanning and you want to save the scanned pages into one PDF without editing them Then skip to step 16 You see the Editing Page window displaying thumbnail images of each scanned...

Страница 34: ...re selected For further details on the tools in the Editing Page window click Help When you have finished editing your pages click OK The pages are saved in one PDF file in Pictures My Pictures or the location you selected in the File Save Settings window and you return to the EPSON Scan window Click Close to exit EPSON Scan Selecting PDF Options You can select various PDF options using the EPSON ...

Страница 35: ...Note The Text tab is available only when ABBYY FineReader is installed To assign a password to the PDF file click the Security tab and select password settings ...

Страница 36: ...To specify the maximum number of pages that can be included in one PDF file click the General tab and adjust the Select number to make file setting ...

Страница 37: ...For more information on other settings in the EPSON PDF Plug in Settings window click Help Top ...

Страница 38: ...r Programs program folder program icon Mac OS X Open the Applications in your hard drive select the program folder and double click the program icon Do one of the following ABBYY Fine Reader See Converting a Scanned Document Into Editable Text for instructions Presto BizCard See Scanning Business Cards for instructions In some programs you must select the scanner as the source first If you see a S...

Страница 39: ...ailed image adjustments using the EPSON Scan window See Previewing and Adjusting the Scan Area and Adjusting the Color and Other Image Settings for more information Click Scan The document is scanned and displayed as an image in Document Capture Pro Check the scanned image then edit it if necessary When you re finished click the SharePoint Google Docs or Evernote destination icon Adjust settings i...

Страница 40: ...with tightly spaced characters or line pitch Text that is in tables or underlined Cursive or italic fonts and font sizes less than 8 points Documents that are wrinkled or have folds Follow the steps below to scan and convert text using ABBYY FineReader Load your document into the input slot See Loading a Document for instructions Do one of the following to start ABBYY FineReader Windows Select or ...

Страница 41: ...lect Auto Card Business Card as the Size setting Select an Orientation setting Select 400 as the Resolution setting Select Auto Color Grayscale or Black White as the Image Type setting Adjust settings in the Image Adjustments section of the window as necessary See Adjusting the Color and Other Image Settings for more information Click Scan Your document is scanned processed into editable text and ...

Страница 42: ...are Document Capture Pro Click Settings Click Add in the Job Management window In the Job Settings window enter a Job Name and select settings on the Scan and Output tabs as necessary Then select a Destination and click OK For more information on settings in the Job Settings window click Help Click Event Settings in the Job Management window Select your job name from the Start button list then cli...

Страница 43: ...clean the scanner These chemicals can damage the scanner components and the case Be careful not to spill liquid into the scanner mechanism or electronic components This could permanently damage the mechanism and circuitry Do not spray lubricants inside the scanner Unplug the USB cable from the scanner and your computer Clean the outer case with a cloth dampened with mild detergent and water ...

Страница 44: ...the mechanism and circuitry Do not spray lubricants inside the scanner Cleaning the Scanner Using the Cleaning Sheet You can clean inside your scanner using the dry cleaning sheet supplied with your product Make sure that the scanner is connected to your computer Load the dry cleaning sheet into the scanner Do one of the following to open EPSON Scan settings Windows Select or Start All Programs or...

Страница 45: ...st results the wet cleaning sheet should be used within two years from the production date printed on its package If you don t see any improvement after using both the dry and wet cleaning sheets contact Epson Do not disassemble your scanner The dry cleaning sheet can be used more than once However if it begins to lose its effect purchase a new sheet The dry cleaning sheet wet cleaning sheet and c...

Страница 46: ...he scanned image Make sure the scanner is connected to your computer Load the calibration sheet into the scanner Do one of the following to open EPSON Scan settings Windows Select or Start All Programs or Programs EPSON EPSON Scan EPSON Scan Settings Mac OS X Select Applications Utilities EPSON Scan Settings Click the Maintenance button Click the Calibration button in the Maintenance window Calibr...

Страница 47: ... wet cleaning sheet and calibration sheet can be purchased together in the Maintenance Sheets kit part number B12B818291 You can purchase genuine EPSON accessories from an EPSON authorized reseller To find the nearest reseller call 800 GO EPSON 800 463 7766 Or you can purchase online at www epsonstore com U S sales or www epson ca Canadian sales ...

Страница 48: ...the Scanner If you need to transport your scanner carefully prepare and repack it as described below Unplug the USB cable from the scanner and your computer Store the USB cable and the scanner in the case supplied with your product ...

Страница 49: ... for instructions on installing the software If you are using any TWAIN compliant program make sure that the correct scanner is selected as the Scanner or Source setting If you upgraded your computer s operating system you need to reinstall EPSON Scan and EPSON Scan Settings Uninstall EPSON Scan as described in Uninstalling Your EPSON Scanning Software then reinstall it as described in the Start H...

Страница 50: ...emove the jammed paper by gently pulling it in whichever direction offers the least resistance Note If a piece of paper gets stuck in the roller and remains inside the scanner remove it slowly with a pair of tweezers by pulling it in the direction of the output slot If the jammed paper is pulled in the opposite direction the document may be damaged slightly If you cannot remove it contact Epson To...

Страница 51: ...is not available when you select Auto or Auto Card Business Card as the Size setting Top Scanning Takes a Long Time Try scanning your original at a lower resolution setting to speed up scanning Computers with USB 2 0 high speed ports can scan faster than those with USB 1 1 ports If you are using a USB 2 0 port with your scanner make sure it meets the system requirements See System Requirements for...

Страница 52: ... EPSON Scan window Top A Line or Line of Dots Always Appears in Your Scanned Images The glass surface inside the scanner may need cleaning See Cleaning Inside the Scanner If you still have the problem the glass surface inside the scanner may be scratched Contact Epson If you scan a plastic card with a shiny surface a line may appear You may need to perform a calibration See Calibrating the Scanner...

Страница 53: ...ot Recognized Well When Converted into Editable Text OCR Make sure the document lies perfectly straight in the input slot Select the Text Enhancement check box in the EPSON Scan window Select BW or Black White as the Image Type setting then try adjusting the Threshold setting in the EPSON Scan window Check your OCR software manual to see if there are any settings you can adjust in your OCR softwar...

Страница 54: ...ypically use CMYK cyan magenta yellow and black Top The edges of your original are not scanned Make sure the document is loaded correctly See Loading a Document for more information In the EPSON Scan window set the Size to Auto or Auto Card Business Card click the Configuration button then adjust the Crop Margins for Size Auto setting and the Units setting if necessary Top ...

Страница 55: ...one of the following Windows 7 Vista Select Uninstall a program from the Programs category Windows XP Select Add or Remove Programs Select the software you want to uninstall EPSON Scan or Document Capture Pro for example from the list Do one of the following Windows 7 Click Uninstall Change or Uninstall Windows Vista Click Uninstall Change or Uninstall and then click Continue in the User Account C...

Страница 56: ...D ROM into your Mac Open the Epson CD ROM desktop icon if necessary Double click the Common folder then double click the EPSON Scan folder Note You may have to scroll down to see these folders Double click the EPSON Scan uninstaller icon Note If the Authenticate window appears enter your password or phrase and click OK Select Uninstall from the pull down menu at the top then click the Uninstall bu...

Страница 57: ...t Proof of purchase such as a store receipt and date of purchase Computer configuration Description of the problem Then call U S 562 276 4382 6 AM to 8 PM Pacific Time Monday through Friday and 7 AM to 4 PM Pacific Time Saturday Canada 905 709 3839 6 AM to 8 PM Pacific Time Monday through Friday Days and hours of support are subject to change without notice Toll or long distance charges may apply ...

Страница 58: ...Top ...

Страница 59: ...e Technical Support ABBYY FineReader NewSoft Presto PageManager and NewSoft Presto BizCard ABBYY FineReader 408 457 9777 www abbyy com support abbyyusa com Top NewSoft Presto PageManager and NewSoft Presto BizCard www newsoftinc com Top ...

Страница 60: ...ndows XP Professional x64 Edition or Windows XP SP2 or SP3 Interface USB port Type A built into the main board Top Mac System Requirements System PowerPC or Intel processor based Mac computers running Mac OS X 10 5 8 10 6 x or 10 7 x Fast User Switching on Mac OS X or later is not supported Interface Mac USB Note EPSON Scan does not support the UNIX File System UFS for Mac OS X You must install EP...

Страница 61: ...t 600 dpi Document size Max 8 5 14 0 inches 216 356 mm Min 2 0 2 9 inches 52 73 7 mm Portrait 3 4 2 1 inches 85 6 54 mm Landscape Paper input Face down loading Paper output Face down ejection Paper capacity Single sheet of paper at 35 to 270 g m2 Scanning resolution 600 dpi main scan 600 dpi sub scan Output resolution 75 100 150 200 240 300 400 600 dpi Image data 16 bits per pixel per color intern...

Страница 62: ...ture Operating 50 to 95 F 10 to 35 C Storage 13 to 140 F 25 to 60 C Humidity Operating 10 to 80 without condensation Storage 10 to 85 without condensation Operating conditions Ordinary office or home conditions Avoid operating the scanner in direct sunlight near a strong light source or in extremely dusty conditions Top Interfaces USB Interface Interface type Universal Serial Bus Specification Rev...

Страница 63: ...Delay Times for Power Management for EPSON Products This product will enter sleep mode after a period of nonuse The time interval has been set at the factory to ensure that the product meets Energy Star standards of energy efficiency and cannot be modified by the consumer Top ...

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