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181

Chapter10 | Troubleshooting

Cloud Video Services

I can’t connect. What’s going on?

Check your router’s Internet setting. You can first check other devices connecting to the router has Internet connectivity and

determine whether the source of the issue. If other connecting devices can connect to the Internet through the router. Then the

problem may lies on other router setting. Check wireless security settings. Turn off any firewall rules on the router see if connection

gets through.

Содержание EDS1130

Страница 1: ...Intelligent IP Camera User Manual EDS1130 HOME Guardian ...

Страница 2: ...2 IMPORTANT To install this IP Camera please refer to the Quick Start Guide included in the product packaging ...

Страница 3: ... 38 Changing the Camera Name 39 Setting the Camera Time 40 Setting the PC Storage Folder 41 Adding a User Account 41 Wireless Setting 42 Chapter 5 User Interface 45 Navigation Panel 47 Live View Settings 50 Main Menus 53 System 54 System Status 54 System Service Port 55 System Time 56 System PC Storage Path 57 System Firmware 58 System Backup 62 System Reset to Default Reboot 64 System Language 64...

Страница 4: ...Connecting to Other Router 133 Chapter 8 EnViewer APP 135 Install EnViewer 137 EnViewer Wizard 138 QR Code 139 Auto Search 140 EnViewer Interface 141 Live View 143 Camera Control Panel 144 Adding new Camera 145 Edit Camera 146 Remove Camera 146 Why Adding Routers 147 Adding new Router 148 Edit Router 149 Remove Router 149 Group View 150 Add new Group 151 Edit Group 152 Remove Group 152 Using Group...

Страница 5: ...Chapter 1 Product Overview ...

Страница 6: ...d both basic and advanced configurations Be familiar with the product features can help you fully utilize the camera for various application scenarios Please note that the product features may improve over time be sure to check out the latest firmware and user manual for most updated changes on EnGenius website Thank you for choosing EnGenius products Read Before Using For users convenience the ca...

Страница 7: ...iew with High Speed H 264 Encoding Built in Microphone External Audio Out for Two Way communication Multiple Storage Options Built in Micro SD SDHC Slot for Onboard Storage and Samba FTP Client to Save to an External Storage Configurable Motion Detection Windows EnGenius Cloud Services Supported Apps and Web based Services Easy Setup with Simple Configuration using UID QR Code or Auto Search Work ...

Страница 8: ... CD Minimum Requirements Quick Start Guide Intelligent IP Camera EnGenius Cloud Services EnViewer Finder EnViewer Wall Mount Screw Set Physical Description 13 1 3 10 1 0 11 1 1 12 1 2 7 7 8 8 9 9 1 1 2 2 3 3 4 4 5 5 6 6 Camera Infrared LED x 6 Micro SD Card Slot Brightness Sensor LED indicator Power Microphone Receiver Power Jack RJ 45 Ethernet Port Speaker LED indicator WiFi WPS WPS button Rest b...

Страница 9: ...tatus with colors LED Indicator Power Color Status Green Blinking Booting up Green Local Connection established LED Indicator WiFi WPS Color Status N A Wi Fi is off Orange Wi Fi is on but did not connect to Gateway Router yet Green Blinking Pairing WPS Green Wi Fi connected ...

Страница 10: ...Chapter 2 Installation ...

Страница 11: ...fore hardware installation especially when the camera is intended to be mounted on a wall Also the power outlet is required near the installation site I Screw the stand to the camera II Adjust camera angle and tighten the neck knob III Attach the power adapter to the camera and plug into a wall outlet 12V 1A Ethernet Reset I II III ...

Страница 12: ...amera from the stand for easily installation Find a proper place on the wall where camera is able to aim at the monitored space Once location is determined mark and drill two pilot holes aligning to the screw holes at the bottom of the camera stand Once aligned put wall anchors into the holes and insert screws into the wall anchor Screw and secure the stand in place Now you can attach the camera t...

Страница 13: ... then access the camera throughtout your home or studio office This section will guide you through the connection setup Please follow the succedding guide step by step for setting up the connection between your camera and the home gateway router There are two ways to establish connection between the camera and gateway router Wired Ethernet and Wireless Wi Fi WAN Ethernet Modem Gateway Router Wirel...

Страница 14: ... however you may be required to switch to wireless setting or purchase a longer cable to extend the connecting range As a rule of thumb using an Ethernet cable for optimized connectivity if your camera is close enough to the gateway router and for wall mount installation adopting wireless setup will be a better choice Choose either way for the application you find suitable WAN RJ 45 Ethernet Cable...

Страница 15: ...loading I Press the WPS button shown below on your gateway or router until WPS LED blinks II Press and hold the WPS button on the back of your camera for 1 5 seconds and the Wi Fi LED will start blinking frequently When the connectivity is complete the Wi Fi LED will become solid green The process may take up to 1 minute Please note that there may be differences in WPS between brands therefore if ...

Страница 16: ...Chapter 3 Accessing the Camera after Installation ...

Страница 17: ...imilar to the following diagram You can manage the camera using your PC Laptop or via iPhone iPad or Android based mobile devices we will call it management station in the following context Note Please be advised that management station and the camera must be connected to the same gateway or router Ethernet Gateway Router Management Station Wireless Setup Wired Setup ...

Страница 18: ...0 101 is the camera IP address The camera list displays the discovered cameras currently connected to your gateway or router local network If you do not find the one you intend to configure please click on to rescan the network until it appears on the list Note Please ensure any heavy loading applications such as P2P that may occupy your home network The scanning process may take a few seconds Ent...

Страница 19: ...ssist you to manage the advanced device management In EnGenius Cloud Services page you can give a rememberable name for your exclusive Dynamic DNS In the Network page you will be reviewing network IP settings setting up your local time zone and the administrator login password Refresh the network for camera within the local network In Config page you can quickly set up the initial video settings U...

Страница 20: ...20 Chapter3 Accessing the Camera after Installation EnViewer Finder Network ...

Страница 21: ...ts You are not required to enter any IP related information Manual You will need to assign the IP address details in TCP IP section Please ensure that the IP address is not being used by someone else in the network PPPoE If you are connecting to the Internet without going through your home gateway router you can connect the camera directly to your modem given that your Internet service is using PP...

Страница 22: ... Internet Normally you only need to change the Time Zone Choose the one that matches your location from the dropdown menu Leave the other settings as default should be fine Setting the wrong time server or time zone will result in inaccurate scheduling and time stamp Authorization You may change the Password of admin or Camera Name here Please note that once you changed the password you will need ...

Страница 23: ...23 Chapter3 Accessing the Camera after Installation EnViewer Finder EnGenius Cloud Service ...

Страница 24: ...button If the alias is not being used by others then you can access the camera with both your default DDNS and the new alias DDNS supermancam engeniusddns com Refresh Time options are 3HRs 6HRs 9HRs 12HRs and 24HRs DDNS server needs to synchronize with your IP address often so that you can access your device over the Internet with DDNS name Depends on your Internet Service provider your WAN IP add...

Страница 25: ...25 Chapter3 Accessing the Camera after Installation EnViewer Finder Config ...

Страница 26: ...URLs are provided for your reference There are many 3rd party media player that supports RTSP streams You can provide these URLs to those players and view the camera streams in real time Resolution You can select the resolution for both stream according from the dropdown menu However it is suggested to keep the settings as default in regular network environment As mentioned the Stream 2 is the def...

Страница 27: ...g affects the quality of the video High frame rate results in smoother video quality but it also generate larger video file size Please ensure that the option Check Live View now is ticked before hitting the Finish button It will direct you to the camera Live View page for check the video streaming Click Finish when completed You should get familiar with your camera page Please bookmark it to your...

Страница 28: ...in bug fixes or feature improvements which is beneficial to you You need to download the latest firmware file to your local computer first Click Browse and select the firmware file you downloaded Click Update to proceed upgrade process It may take a moment for the upgrading process please wait patiently WARNING Do not turn off the device in the middle of upgrade process Terminating the device duri...

Страница 29: ...can reset the camera to its factory default state and your settings on the camera will be erased Note It will take a while for the camera to come back again Therefore the camera will not appear on the camera list if you rescan the network before it resets to default and boots up ...

Страница 30: ... can reboot the camera on EnViewer Finder if the camera stops responding for unknown reason Click on Yes to proceed Note It will take a while for the camera to come back on again Therefore the camera will not appear on the camera list if you rescan the network before it boots up ...

Страница 31: ...r to the previous section EnViewer Finder EnGenius Cloud Services if you do not know the IP address or DDNS of your camera For this example we have our DDNS and IP address as follows DDNS ooooooo engeniusddns com IP Address 192 168 0 101 If you are using EnGenius IoT Gateway or Intelligent Router please proceed to Manage camera over EnGenius Gateway Router chapter If not please proceed to First Ti...

Страница 32: ...ateway or Intelligent Router or you can manage the camera through the gateway router Graphic User interface GUI The benefit of this is that you can manage both the gateway router and the camera on a single integrated user interface Please refer to Manage camera over EnGenius Gateway Router section for detail ...

Страница 33: ...ablet using the free EnGenius APP EnViewer EnViewer currently supports the two most popular Android and iOS platforms Please search the keyword EnViewer by EnGenius in Google Play if you are using Android based devices or in APP Store if you are using iPhone or iPad For more detail on its usage please refer to the chapter EnViewer APP ...

Страница 34: ...Chapter 4 Basic Settings ...

Страница 35: ... admin and password admin Click Login to proceed For the first time of login or when there is newer version available you will be informed to download and install WebCMS plug in for your browser Please click on Download WebCMS to start downloading you will be required to have Internet connection on your gateway router WebCMS enables browsers to support camera live view feature Don t worry if you a...

Страница 36: ...between browsers Here Internet Explorer is shown as example Save the file to your computer Once download is completed you MUST close all the browsers before install WebCMS Double click on WebCMS to install the program You may not have noticed the installation is very fast it only takes a few seconds for WebCMS to be installed ...

Страница 37: ... If you are seeing grey color in the viewer it is because the camera has detected insufficient of light in the room and enabled night vision mode automatically If you point your camera to a brighter space you should be able see it switched to normal color mode Try a few places to get a feeling of how it works You may hear the sound click from the camera when night vision is switched on and off if ...

Страница 38: ... user interface language The default factory language is English To change the language click on the right side of upper navigation panel to make the change On the language list click to select the one you are familiar with The user interface with refresh automatically to display in chosen language ...

Страница 39: ...Network UPnP Then you may want to assign the camera Host Name with proper naming for better identification if you have several cameras at the same time Meaningful names such as living room kitchen baby room or any other descriptions you find suitable to describe the space being monitored Select Network UPnP Host Name Enter a new name into this field Click Apply to change the camera name ...

Страница 40: ...e Camera Time It is crucial to setup camera time properly so that scheduling can be arranged and events be recorded with accurate date and time On the Main Menu select System Time Please refer to Chapter 5 to learn more about Time Setting ...

Страница 41: ...s the location where media files will be placed On the Main Menu select System PC Storage Path Please refer to Chapter 5 for detail setting Adding a User Account On the Main Menu select User Management User Account Please refer to Chapter 5 for User Management for adding a User ...

Страница 42: ...gateway router supports wireless capability and is enabled On the management page click to access the configuration Main Menu On the other hand we also need to enable camera s wireless feature please check again to ensure you have wireless enabled On the Main Menu select Wireless Basic Enable wireless by choosing Enable option ...

Страница 43: ...d to AP Profile Then on the AP Profile Settings window please check if the security settings are correct Please review the settings Encryption WPA type and Pre Shared Key type They are automatically detected Normally you only need to provide the Pre Shared Key password However you can still change the settings if they do not match with the actually AP wireless security settings Enter your Pre Shar...

Страница 44: ...o detach from wired network and switch to the newly established wireless connection with the chosen AP your gateway outer To check if the connection is successful you can verify it by login into your camera again In case if the camera is still not accessible please check your gateway router again see whether your camera is connected Also check the security setting again just for sure ...

Страница 45: ...Chapter 5 User Interface ...

Страница 46: ...46 Chapter5 User Interface Camera manager page allows you to view and configure the camera at real time This chapter will introduce all supported features and detail configurations ...

Страница 47: ...ere are two different user levels Administrator and Viewer the functions shown on the Navigation Panel also vary accordingly For more information about user account please refer to Chapter 5 User Management for more details Administrator has full control of all the camera settings The viewer only has camera viewer features ...

Страница 48: ...on is as follows Live View Switch the management page to camera viewer within which snapshots or video clips can be taken at real time Settings Switch the management page to camera setting Please refer to Main Menu section for detail camera settings ...

Страница 49: ...49 Chapter5 User Interface Language Allows user to change management language setting EnGenius Cloud Service Deliver the latest EnGenius Cloud Service information Logout Exit the user interface ...

Страница 50: ...el is located at the upper right corner of the page Since there are two different user levels Administrator and Viewer the functions shown on the Navigation Panel also vary accordingly For more information about user account please refer to Chapter 5 User Management ...

Страница 51: ...al time by selecting it from the list Open Folder This opens the local folder on PC where the real time captured images and video clips are stored You may change the storage folder path at Main Menu System PC Storage Path Note To play the recorded video it is suggested to use VLC media player that supports most of the video type Full Screen This switch will hide the browser and expand the view to ...

Страница 52: ...r Toggle this button to turn speaker ON and OFF The default setting is ON click the button to turn it off the icon should change to to signify off state Microphone Toggle this button to turn microphone ON and OFF The default setting is OFF click the button to turn it ON the icon should change to to signify ON state When microphone is turned off there won t be any audio data recorded during recordi...

Страница 53: ...in Menus Only Users with administrator authority can get access to Main Menu Guest Viewers do not have the privilege of changing camera settings To get access to the Main Menu click on the Settings icon The Main Menu is shown below ...

Страница 54: ...em The System setting menu consists of system related configurations System Status Status Page displays the overview of System Network and Video information on the page including current time firmware version DDNS name IP address etc ...

Страница 55: ...ervice port information of HTTP RTSP and EnViewer mobile app Warning This section is only reserved for advanced users who wants to keep certain ports for other particular services Changing the ports will result in unexpected result Unless necessary please keep the default setting ...

Страница 56: ...r location Leave the other setting as default should be fine Setting the wrong time server or time zone will result in inaccurate scheduling and time stamp Time Setup select how the camera obtains the current time Time Zone select time zone for the camera NTP Time Server enter the domain name or IP address of an NTP server Enable Daylight Saving Tick to enable or disable daylight saving time if ap...

Страница 57: ... Path click Browse to decide the storage path Snapshot File Type select the file type for your snapshot supporting type are JPG PNG BMP Recording File Type select the file type for your snapshot supporting type are AVI and MP4 Note If file size is the concern to you please refer to the compression rate below Image JPG PNG BMP from High to Low Video MP4 AVI from High to Low To make change click App...

Страница 58: ...rade You may check EnGenius official technical support site http www engeniusnetworks com support to get the latest firmware New firmware may contains bug fixes or feature improvements which is beneficial to you You need to download the latest firmware file to your local computer first Click Browse for Choose File and select the firmware file to start upgrade firmware Select the downloaded new fir...

Страница 59: ... device in the middle of upgrade process Terminating the device during the process will damage the device and may cause the device to fail Auto Firmware Upgrade Enable the Auto Firmware Upgrade function and the latest update firmware information will be shown Click Release Note to check the update details and click Upgrade to proceed the firmware upgrade immediately ...

Страница 60: ...60 Chapter5 User Interface WARNING Do not turn off the device in the middle of upgrade process Terminating the device during the process will damage the device and may cause the device to fail ...

Страница 61: ...ter the IP address 192 168 99 9 to the browser to enter Emergency Backup page Note You have to configure PC Notebook IP address to 192 168 99 8 manually Click the Browse button and navigate to the location of the upgrade file and then click Upload You can access the device again Wait for firmware upgrade and reboot the device ...

Страница 62: ...es that you may want to test new settings or keep different settings for different application scenarios You can do the backup by following the steps below Click Backup to initiate setting backup process Click Save to store the file to the chosen location ...

Страница 63: ...restore Choose the configuration file and click on Open Click on Upload to start storing process It may take a moment for the uploading process please wait patiently WARNING Do not turn off the device in the middle of the upload Terminating the device during the process will damage the device and may cause the device to fail ...

Страница 64: ... abnormally you can choose to Reboot the Device If the device still does not recover to normal operation please consider to perform a hard reset unplug and re plug the power adapter System Language The default User Interface language is English you can change the language with just a mouse click On the language list click to select the one you feel comfortable with from the list The user interface...

Страница 65: ... an IP address in the network for identification IP Configuration setting allows you to change the method with which the camera obtain its IP address The default setting Dynamic IP DHCP is applicable to most of the application scenario However advanced users can also change to Static IP or PPPoE whichever suits the purpose Mode Static IP PPPoE and Dynamic IP DHCP ...

Страница 66: ...through your home gateway router you can connect the camera directly to your modem given that you are using PPPoE for your Internet service Please consult your local network service provider for more detail Basically the PPPoE setting is exactly the same as what your home gateway router You need to provide at least Username and Password to get access MAC Address Normally the MAC address is obtaine...

Страница 67: ... always be the same even if the WAN IP address changes The domain name can also be found on your System Status page As shown below the DDNS domain name used for the example is ooooooo engeniusddns com A key part about EnGenius Cloud Service is DDNS Dynamic DNS DDNS is a type of DNS that works with dynamic IP address DDNS keeps update its mapping regularly and ensures a consistent matching so that ...

Страница 68: ...vated both DDNS name superman engeniusddns com and ooooooo engeniusddns com can be used to access this camera Refresh Time options are 3HRs 6HRs 9HRs 12HRs and 24HRs DDNS server needs to synchronize with your IP address often so that you can access your device over the Internet with DDNS name Depends on your Internet Service provider your WAN IP address lease time will be different You can check w...

Страница 69: ...suits your purpose You should provide your account information so that the camera can communicate with the selected DDNS vendor Your third party DDNS service account credential should include the following information Host Name please enter your registered Host Name Username please enter your registered Username Password please enter the password for this Click Apply when configuration is done to ...

Страница 70: ...t possible using camera DDNS name You won t be able to access the camera if you disable UPnP feature Please keep it Enable if you are not sure Hostname You may rename your camera to other meaningful names such as living room kitchen baby room or any other descriptions you find suitable to describe the space being monitored UPnP Enable or Disable UPnPc Enable or Disable UPnP Enable or Disable UPnPc...

Страница 71: ... AP will be connected at any given time Wireless basic Under Basic you can turn on or off the wireless radio setting connection with the existing AP surrounded Wireless Information shows the current wireless status To setup a wireless connection you must first enable wireless by choosing Enable option Click on Scan button to search for existing wireless access points AP ...

Страница 72: ...AP Profile Settings window please check if the security settings are correct Please review the settings Encryption WPA type and Pre Shared Key type They are automatically detected Normally you only need to provide the Pre Shared Key password However you can still change the settings if they do not match with the actually AP wireless security settings Enter your Pre Shared Key and press Save to com...

Страница 73: ...ay take a moment for the camera to establish wireless connection with the chosen AP your gateway router Your camera should be connected to the gateway router now You can verify it by logging into your camera again In case if the camera is still not accessible please check your gateway router wireless setting again see whether your camera is connected ...

Страница 74: ...rare cases that require user to initiate WPS process over web page Make sure WPS feature is Enabled on both the camera and your gateway router Then you need to know how to initiate gateway s router s WPS process first It is mostly likely a simple push of the WSP button on your gateway router On EDS1330 you can initiate WPS process by pressing the WPS button or through the web page WPS Button The s...

Страница 75: ...ute for two devices to establish the wireless connection when the connectivity is complete the WPS LED indicator will become solid green NOTE For WPS to setup wireless connection successfully timing is essential Once the gateway router has initiated WPS process your camera WPS process must be initiated within a given time range It will be best if you have two devices in close range so that WPS pro...

Страница 76: ...to switch between APs in case one of them failed Each profile matches to a specific AP App Profile Add WPA pre shared key Network Name SSID enter the SSID of the target AP Encryption supports Disabled WEP and WPA pre shared key WPA Type supports WPA TKIP and WPS2 AES Pre Shared Key Type Passphrase or HEX 64 characters ...

Страница 77: ...ption is reserved only for legacy products that supports WEP only Authentication Type supports Open System and Shared Key Key Length 64bit and 128bit the longer the safer Key Type ASCII or HEX Default Key the key that will be used for authentication Encryption Key 1 4 the candidate keys for authentication ...

Страница 78: ...78 Chapter5 User Interface App Profile Edit On the table select the profile and then click on Edit to modify the profile setting Once complete the modification click Save to make the changes effectively ...

Страница 79: ...es to search for the existing AP You can change the AP priority by moving them up or down Select the profile and then click either on Move Up or Move Down App Profile Delete Delete Selected only delete the selected profile Select the profile to be deleted and then click on Delete Selected button Delete All this will delete all the AP profiles on the table ...

Страница 80: ...80 Chapter5 User Interface App Profile Connect Select a profile to be connected and then click on Connect to initiate the wireless connection ...

Страница 81: ...ct on the captured image or video Media Video Display Overlay It is recommended that you enable the Time Stamp and Video Title and enter the Video Title that is easy for you to recognize when showing on the viewer The overlay will be shown on the upper left corner of your live viewer as shown below 2014 08 12 02 07 25 TUE LIVING ROOM ...

Страница 82: ...vers smoother video but consumes more storage spaces and network bandwidth Bit Rate Encoding This sets the bit rate encoding at which tha output data consumed is constant or variable per time segment Bit Rate Ethernet The bit rate when data is transmitted using Ethernet Bit Rate WiFi The bit rate when data is transmitted using wireless connection You are adivsed to set a smaller video size and low...

Страница 83: ...or window you may want to lower the Brightness a bit There may be different settings under different circumstance therefore you should tune the value if the image quality has become too low to serve its purpose By clicking Default Settings all the settings will be reset to default value And click Apply to make change effectively Please refer to the following examples for comparison between low and...

Страница 84: ...G ROOM 2014 08 12 02 07 25 TUE LIVING ROOM Adjust saturation of image by percentage Default 50 Less 0 100 More Denoise 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM Adjust effect of denoise on the image by percentage Default 20 None 0 100 Strong Sharpness 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM Adjust the sharpness of the image by percentag...

Страница 85: ...er effect which is a consequence of the AC power frequency 50 or 60 Hz As the light can change from picture to picture causing light flicker This will lead to inconsistent light source between each snapshot To eliminate flicker configure your camera to PAL 60Hz or NTSC 50Hz modes to compensate the effects Check the power supply of your region for proper setting ...

Страница 86: ...o see the result To reset to the default click Default Settings and then click Apply The following examples compares none with a chosen mirror flip effect 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM Mirror Horizontally reflect t...

Страница 87: ...d OFF Auto the camera automatically switch between Day and Night modes by judging ambient light sufficiency Day force the camera to turn Night Vision OFF Night force the camera to turn Night Vision ON 2014 08 12 02 07 25 TUE LIVING ROOM 2014 08 12 02 07 25 TUE LIVING ROOM Day Night ...

Страница 88: ...figured settings when you choose Indoor or Outdoor Manual Choose the mode Manual if you would like to fine tune some of the settings that suits your application Please be noted that these settings may have impacts on the image quality and performance If you are not sure about the terms and behavior you are suggested to keep it as default Click Apply to save the configured settings Click Default Se...

Страница 89: ... you are advised to Disable the audio to reduce the clips file size Mode Both Mic Speaker enable both microphone and speaker Only Mic enable only the microphone Only Speaker enable only the speaker Microphone Input Gain setting the sensitivity of the microphone High gain will result in higher volume and but may possibly picks up more noise Encoding supporting encoding type is G711A AAC and G711U S...

Страница 90: ...de Event Management Setup Wizard Wizard is an integrated configuration flow guide to the two main features on the camera Schedule Recording and Event Alarm Schedule Recording Set the camera to record video regularly based on a predefined schedule Event Alarm When camera detects an event that matches the predefined condition an alarm will be triggered and proceed with the defined actions for instan...

Страница 91: ...or H 264 640x480 This options is based on current video settings for Stream 1 and Stream 2 Video Length the maximum video length of time per file Video Format AVI You can specify the time range for each schedule or simply click on All Day for 24 hour recording You must Select to enable the schedule Note You may have two different schedules for the same day As shown in the example above you can hav...

Страница 92: ...ntial because we want to keep track of the time of the events recorded or detected by the camera You suppose have completed the time setting during the installation This is just another confirmation just in case if you did not have not configure the time setting Click Save to complete the wizard ...

Страница 93: ...re differentiated by color Window 1 is Red Window 2 is Green and Window 3 is Blue Sensitivity The sensitivity is set by percentage The higher percentage represents higher sensitivity Depends on your application high sensitivity will trigger event more often than low sensitivity and produce more snapshots or videos However overly sensitive detection will fill up the storage very quickly Even if you...

Страница 94: ...cting area is set with red dashed color frame You can configure the detection window by dragging around the frame to decide the monitoring objects or area Please refer to Event Management Motion Detection for resizing the window Click Next to continunue the event settings ...

Страница 95: ...n record Status Enable or Disable Sensitivity Level The sensitivity is set by percentage The higher percentage represents higher sensitivity Similar to motion detection high sensitivity will trigger event more often than low sensitivity and produce more snapshots or videos However overly sensitive detection will fill up the storage very quickly Even if you have unlimited storage space large amount...

Страница 96: ... event Buffer the length of post event 1 3 seconds Event Recording Video Format AVI is set Stream Type H 264 1280x720 or H 264 640x480 The options may vary as it is the settings of current Stream 1 and Stream 2 Video Length the maximum video length of time per file Alarm Audio Play Settings Play Audio Enable or Disable the alarm audio through the speaker when an event is triggered Alarm Audio File...

Страница 97: ...ork Storage Event Duration the length of time when an event is triggered Pre event Enable or Disable pre event Pre event Buffer duration the length of pre event 1 3 seconds Post event Enable or Disable post event Post event Buffer the length of post event 1 3 seconds Event Recording Video Format AVI is set Stream Type H 264 1280x720 or H 264 640x480 The options may vary as it is the settings of cu...

Страница 98: ...Upload Type select where you prefer to keep the snapshot You may choose two at most Play Audio Enable or Disable enable to play alarm audiothrough the speaker whenan event is triggered Alarm Audio Files the sound file to be played when alarm is triggered Test the alarm by clicking Play Click Next when this step is complete and proceed to the last step Event Type Snapshot images ...

Страница 99: ...ntial because we want to keep track of the time of the events recorded or detected by the camera You suppose have completed the time setting during the installation This is just another confirmation just in case if you did not have not configure the time setting Click Save to complete the wizard ...

Страница 100: ...2 is Green and Window 3 is Blue Sensitivity The sensitivity is set by percentage The higher percentage represents higher sensitivity Depends on your application high sensitivity will trigger event more often than low sensitivity and produce more snapshots or videos However overly sensitive detection will fill up the storage very quickly Even if you have unlimited storage space large amount of file...

Страница 101: ...Therefore you can have a combination of three different detection window size By default Window 1 is enabled and full detecting area is set with red dashed color frame You can configure the detection window by dragging around the frame to decide the monitoring objects or area Click Next to continunue the event settings ...

Страница 102: ...tus Enable or Disable Sensitivity Level The sensitivity is set by percentage The higher percentage represents higher sensitivity Similar to motion detection high sensitivity will trigger event more often than low sensitivity and produce more snapshots or videos However overly sensitive detection will fill up the storage very quickly Even if you have unlimited storage space large amount of files ca...

Страница 103: ...ent Duration the length of time when an event is triggered Snapshot Settings Interval the elapse time between each snapshot the options are from 5 seconds to 5 minutes Upload Type select where you prefer to keep the snapshot You may choose two at most Alarm Audio Play Settings Play Audio Enable or Disable enable to play alarm audiothrough the speaker whenan event is triggered Alarm Audio Files the...

Страница 104: ...rage Event Duration the length of time when an event is triggered Pre event Enable or Disable pre event Pre event Buffer duration the length of pre event 1 3 seconds Post event Enable or Disable post event Post event Buffer the length of post event 1 3 seconds Event Recording Video Format AVI is set Stream Type H 264 1280x720 or H 264 640x480 The options may vary as it is the settings of current S...

Страница 105: ...erval Select the elapse time between each snapshot the options are from 5 seconds to 5 minutes Upload Type method of storage Play Audio Enable or Disable enable to play audio file through the speaker when alarm is triggered Alarm Audio Files the sound file to be played when alarm is triggered Click Apply When complete ...

Страница 106: ...ile Video Format the media file format Click Apply to enable the schedule recording settings Note You may have two different schedules for the same day As shown in the example above you can have two schedules Monday 08 00 12 00 and Monday 14 00 18 00 You can specify the time range for each schedule or simply click on All Day for 24 hours recording You must Select to enable to schedule Enable Sched...

Страница 107: ... at one of the predefined storage locations while the snapshot can be saved to two storage destinations The simplest way to keep the media files is to save on SD card see next Chapter however SD card storage size is relatively limited comparing to other alternatives On the other hand Network Storage and FTP require you to have existing servers ready for upload E Mail Alerts is good for small image...

Страница 108: ...st Please refer to the following sections for NFS and SMABA Network Storage NFS Network File System Server IP address of the NFS server Path enter the initial path if applicable Folder Size storage allocated for the camera the default value 0 signifies utilizing full capacity of the storage Overwrite when the defined folder is full the oldest files will be overwritten to accommodate the new one Cl...

Страница 109: ...g SAMBA server Password password for accessing SAMBA server Folder Size storage allocated for the camera the default value 0 signifies utilizing full capacity of the storage Overwrite when the defined folder is full the oldest files will be overwritten to accommodate the new one Note If you are connecting the camera to an EnGenius IoT Gateway or Intelligent Router and have configured the camera pr...

Страница 110: ...rt the FTP server port default port is 21 User Name username for accessing FTP server Password password for accessing FTP server FTP Path enter the initial path if applicable Click Test to verify the connection with the server using the username and password Click Apply when you have completed the settings ...

Страница 111: ...l provider settings ahead The snapshots settings can be configured under Chapter 6 1 3 Event Management Event Settings Event Type Account the e mail account name if your e mail is myemail domain com myemail is the account name Password the password you use to login into your e mail box Sender you can type in your e mail address or other address if you would like the receiver to reply the e mail to...

Страница 112: ...rly attached Default folders named snapshot and video will be created automatically upon the camera stores the media files Dismount you should dismount the SD card before physically removing it from the slot to avoid file damage Format You can clean a SD card by formatting it all data will be erased SD Card With the onboard SD card slot the camera provides another simple options for managing media...

Страница 113: ...ugh the folder like any other file manager by clicking on the folder name Delete function Select the folder file s and then click on the icon to REMOVE them from the SD card Click on the files you are looking for and view it directly as shown below ...

Страница 114: ...ings while viewer only has the accessibility of watching the real time video Viewer account is particularly useful when you have multiple users such as other family members You may have many administrators as well as viewers depends on your needs Administrator has full control of the camera interface with configuration features as shown below Viewer only has basic camera view interface ...

Страница 115: ... Account Click Add for adding a new account User Name enter the username for the new account Password enter password Confirm Password enter password for confirmation Authority select Administrator or Viewer from the dropdown menu Click Apply to add the user And the new account should be shown on the User List now ...

Страница 116: ...t Select a user from the list by click on the check box Click Edit to change the user account setting Enter the new password and define the authority for the selected account Once all necessary changes are made to the accounts click Apply to make the changes affectively ...

Страница 117: ... User Interface Delete User On the user list select user account s to be deleted Click on Delete Selected or Delete All if you have ticked multiple accounts When prompted with delete confirmation click OK to delete ...

Страница 118: ...Chapter 6 Camera Connecting to EnGenius Gateway Router ...

Страница 119: ...cameras with IoT gateway and Intelligent Router series that provides a single entrance for integrated management Traditionally if you have multiple cameras installed you will need to go through the tedious configurations on each of the camera The benefits of Smart Recording are as follows Integrated Storage Easy and Integrated Access manage each camera individually unified management with Smart Re...

Страница 120: ...tion known as Port Forwarding because your camera is installed under a local network Smart Recording technology takes care all the complicated setup and leave you with ease of control That is you will be able to access any of the cameras in your home by providing their DDNS names on EnViewer mobile app or web browser if you are using PC Laptop EnGenius Smart Recording manual configuration ...

Страница 121: ...You should attach an external USB storage device portable hard disk or USB flash drive to your gateway router Enter the Username and Password of your gateway router and click Login If you have not yet enable Network Storage Samba Server on your gateway router choose USB Port File Sharing Skip this step if Samba is already enabled Then Enable Samba Service and click on Apply to activate the functio...

Страница 122: ...meras listed on the IP Camera Client Table If not click Refresh button to scan the network again Please be noted that only EnGenius Cameras will be listed on the table Note Only EnGenius Cameras can be managed collectively by EnGenius Gateway Router For other vendor s cameras you still have to configure them one by one manually Connect You can get access to the selected camera s User Interface Man...

Страница 123: ... must add the camera to a profile so that the gateway router has the privilege to configure your camera and link them together Add Profile This example shows 4 connecting cameras on the gateway router We have chosen to add two cameras Lobby and Entrance for demonstration purpose Click on Add Profile button to add the chosen camera ...

Страница 124: ...f recording Motion Recording Enable Disable this type of recording Folder Name The name of the folder where the media files of this camera will be stored on the gateway router storage Storage Size put 0 if storage is unlimited Overwrite Enable Disable over writing the old files when there s no space for storing the new files Click Apply when the profile settings is done ...

Страница 125: ... Edit or Delete profile by selecting the profile and click on the buttons below Edit Select the camera profile and then click Edit button to make the changes Delete Selected Select the camera profile and then click Delete Selected button to delete the profile Delete All Click Delete All to delete all the profiles ...

Страница 126: ...ection provides extra information on what actually happened to your camera s setting after you added it to the Profile on the gateway router It is helpful for you to go through the automatically configured camera settings and make proper changes when necessary Click on Connect button to open the chosen camera s login page ...

Страница 127: ...les your camera to store media files on the external storage attached to your gateway router Each camera will be given different Path so that you can search for the associated files easily In the previous example we have named the camera profile as Entrance therefore the Path given to this camera is sda1 IP_ Camera Entrace Please do not change the settings because it only works if the setting matc...

Страница 128: ... Camera Event Alarm Setting The gateway router configured the camera with default Event Action Type Record You can make necessary changes if necessary For instance you may want to change Record to Snapshot if static pictures are preferable in your application ...

Страница 129: ...a Motion Detection Setting In the previous section the Entrance profile is configured with Motion Detection enabled Therefore the gateway router configured the camera with a full screen motion detection window You may adjust the motion detection window if necessary ...

Страница 130: ...y Router Access the Media files on the Gateway Router Using web browser Please refer to EnGenius Gateway Router user s manual for more detail on the EnShare Storage feature You can click on to access the storage Choose Admin and click Start to access ...

Страница 131: ... example the Entrance camera profile defines the path sda1 IP_Camera Entrance The media files will be stored as shown below Choose the storage device to access the file Click the target file to check the video download or right click to download the file from network storage ...

Страница 132: ...Genius gateway router you should find the device under Network in your File Explorer as shown Double click on ENGENIUS to get access to the storage space Upon security prompt enter the gateway s router s username and password to continue You can access the media files located under ENGENIUS sda1 IP_Camera Entrance ...

Страница 133: ...Chapter 7 Camera Connecting to Other Router ...

Страница 134: ...oday supports this feature You should enable UPnP if you wish your camera to be recognized by the home router If you can t find the related settings they are most likely enabled by default UPnP Traversal makes camera remote access over the Internet possible using camera DDNS name Firewall By default the firewall function of the router is not configured to filter out specific traffic However in cas...

Страница 135: ...Chapter 8 EnViewer APP ...

Страница 136: ...on the mobile devices such as mobile phones or tablets This application enables you to view and control the camera and provides basic control on the camera at real time You will be required to have a mobile device to go through the features in this chapter ...

Страница 137: ...ou can search EnViewer by EnGenius in App Store for iPhone and iPad or Google Play for Android based phone and tablets for download Start the EnViewer You will be guided to Wizard for the first time using this APP Welcome for using EnViewer Note You need to have your camera installed and configured in your home work to be able to use EnViewer You need to have your mobile device connected to the sa...

Страница 138: ...138 Chapter8 EnViewer APP EnViewer Wizard The Wizard will take you through the initial settings quickly Press Next to proceed There are two ways to add new camera to EnViewer QR Code and AUTO SEARCH ...

Страница 139: ...he QR code reader is on please aim your mobile device towards the QR code label inside the packaging as shown below EnViewer will read QR code and identify your camera in a few seconds You can also load the QR code image file stored on your phone for identification by pressing Read from Photo Album button ...

Страница 140: ...n press Try Again to re scan Now you have added a new camera to EnViewer Please refer to the following sections on how to use EnViewer Cameras connected to the home gateway router will be displayed on the list Tick the one you want to add by pressing the button in front of their names Then press Save to complete the add process If you did not find the camera you intend to add you can press Refresh...

Страница 141: ...r APP EnViewer Interface Add new Camera Router or Enter Wizard Mode Search existing camera View the selected camera Switch to router list Live View list Group View list Play Back Camera Setting About Connected Disconnected ...

Страница 142: ...aneously Which type of view is best for your application If you only have one camera connected to your gateway router Live View is your best choice If you have multiple cameras connected to your router Group View enables you to view multiple cameras at once if you grouped them You can still choose to use Live View if you have several cameras connected to your gateway router ...

Страница 143: ...the tab on the sides shown To view the camera please switch to Camera List On the list please tap on the camera name that you would to like view You are now viewing at real time The control panel located at the bottom of the screen allows you to perform basic operation on the camera Change to Camera List Change to Router List Lobb ...

Страница 144: ...When turned on you will be able to speak to the phone the voice will be played through the camera The sound can only be played if a speaker is connected to the camera on audio out port Tap on the icon to start recording the video at real time Click on the icon again to stop recording A red dot will appear on the screen when recording Takes a snapshot at real time ...

Страница 145: ... You can add another camera simply by calling the Wizard again Tap on the icon On the Add menu select Start Wizard Please refer to EnViewer Wizard for configuration detail You can manually enter the camera information or scan the camera QR code Tap on Add Cam Scan the Camera QR code Tap Yes to confirm adding the camera Lobby ...

Страница 146: ...PP Edit Camera Remove Camera Tap on the icon of the camera you would like to modify Tap on Done to save the changes Tap on Edit to enter edit mode Done Delete Select the camera and tap Delete Answer OK to confirm the deletion ...

Страница 147: ... to manage many cameras under different domains Adding routers allows you to manage these cameras of different domains easily In such scenario you need to add each router to EnViewer and let EnViewer to discover all the cameras under each router site After adding routers the cameras will be grouped by its connecting router when you perform camera search and live view You can also add cameras of di...

Страница 148: ... multiple cameras under it Tap on the icon On the Add menu select Router to proceed Assign a router name in this example we call it demo On the settings page enter router s information as in the example shown below Tap Done when finished demo admin router engeniusddns com Router Name User Name Router DDNS Name Password ...

Страница 149: ...Router Tap on the icon of the router you would like to modify Tap on Done to save the changes Tap on Edit to enter edit mode Done Delete Select the camera and tap Delete demo admin router engeniusddns com demo Answer OK to confirm the deletion Router Router ...

Страница 150: ...n you have multiple cameras You can monitor them simultaneously and magnify the view by simply selecting one of them on the screen To use the group view you need to add a new Group first You can view 4 cameras on the screen on a single page If you have more than 4 cameras you can swipe the screen left and right to flip the pages MyGroup MyGroup MyGroup ...

Страница 151: ...d camera to this group Note You may add cameras of different sites routers into the same group All the cameras will be shown on the Camera list tick the camera name to add into the group and tap Done to add the camera When all cameras are added into the group tap on Done to finish MyGroup ...

Страница 152: ... Done to save the changes Answer OK to confirm the deletion MyGroup MyGroup Tap on the icon of the group you would like to modify the profile MyGroup Edit View Tap on Edit to enter edit mode Select the camera and tap Remove MyGroup Done Delete Group Group ...

Страница 153: ...iew MyGroup Tap on the group name to view its associated cameras Double Tap on the camera to magnify the view MyGroup The camera control panel works the same as in Live View Please refer to the Camera Control Panel section for detail MyGroup ...

Страница 154: ...l Camera Tap on to search existing camera if not found on the list The search process may take a while please wait patiently If you have several routers your cameras will be grouped under each router which they belong to Home Kitchen Store ...

Страница 155: ... or EnGenius Storage if applicable Note Ensure that you have added a router to use playback from EnGenius Storage You will be guided to a camera list Here you need to choose the camera that you want to retrieve the playback files from Tap on the camera name to proceed to the next step First choose the Date and Time for playback Then choose the FILE TYPE Video Event Video Schedule or Snapshot by ta...

Страница 156: ... choose the camera you would like to configure On the Settings Menu choose the item you would like to configure The supported settings types are General Recording Notification Under Audio Settings you may turn ON or OFF Audio Microphone Audio Speaker The settings will be applied automatically to your camera The settings will be applied automatically to your camera Audio Recording ...

Страница 157: ...he service That is if you need both your tablet and mobile phone be notified about the alarms each device must have EnViewer installed and registered for notification individually As long as your EnViewer AP is running the alarm messages can be received even if the devices operate in idle mode Notification Notification is a feature that sends message to your mobile devices when your camera detecte...

Страница 158: ... event Upon receiving the alarm you can choose to view the camera in Live or Playback the recorded media files Note You need to keep EnViewer stay in the device memory so that alarm can be received by your phone upon event occurrence The alarm message below shows an example of an alarm event By sliding down the message row on the top the details will appear similar to the following Tap on one of t...

Страница 159: ...159 Chapter8 EnViewer APP About The About page provide some helpful hints about EnViewer Check out the FAQs for some common questions ...

Страница 160: ...Chapter 9 Application Guide ...

Страница 161: ...Note Please ensure that your gateway router supports UPnP Traversal and has it enabled Most of the modern wireless gateway router today supports this feature If you can t find the related settings they are most likely enabled by default UPnP Traversal makes camera remote access over the Internet possible using camera DDNS name ooooooo engeniusddns com WAN Ethernet Modem Gateway Router Wireless Set...

Страница 162: ...ocally and remotely view the camera in real time Please follow the instructions below for detail setup The camera is configured with video detection on so that the mother can be alarmed when the baby cries at Work Home baby room living room office real time monitoring locally and remotely router 192 168 0 1 192 168 0 100 OOOOOO engeniusddns com ...

Страница 163: ...163 Chapter9 Application Guide Step 1 Disable Schedule Recording Please Disable Schedule Recording so that Event Recording can be configured ...

Страница 164: ...164 Chapter9 Application Guide Step 2 Configure Event Alarm Event Management Event Alarm set event and alarm settings to Enable and click Apply ...

Страница 165: ...on Guide Step 3 Configure Audio Detection Event Management Audio Detection enable auto detection Make changes to the settings and click Apply Step 4 Setting EnViewer Notification Set Push Message ON and enter the device name ...

Страница 166: ...pt diagram shows a camera monitoring the living room and entrance of their home The couple wants to remotely monitor their home and needs to be alarmed when motion intrusion or sound is detected on Vacation Home router 192 168 0 1 192 168 0 100 OOOOOO engeniusddns com motion detection and audio detection ...

Страница 167: ...167 Chapter9 Application Guide Step 1 Disable Schedule Recording Make sure that the Schedule Recording is DIsabled ahead so that the Event Recording can be configured ...

Страница 168: ...ercentage By default the window 1 is set as full range as the detecting area You may keep the window as it is or resize it to focus on the objects that you intend to monitor Click on Apply to activate the setting Step 3 Configure Audio Detection Event Management Audio Detection enable auto detection Make changes to the settings and click Apply ...

Страница 169: ...169 Chapter9 Application Guide Step 4 Configure Event Alarm Event Management Event Alarm set event and alarm settings to Enable and click Apply ...

Страница 170: ...170 Chapter9 Application Guide Step 5 Setting EnViewer Notification Set Push Message ON and enter the device name ...

Страница 171: ...ely monitor his store at home in live or playback the previously recorded video The camera is configured with schedule recording for working hours from 9 AM to 9 PM remote site store router 192 168 0 1 192 168 0 100 OOOOOO engeniusddns com schedual recording duringwork hours for security ...

Страница 172: ...172 Chapter9 Application Guide Step 1 Disable Alarm Disable Event Alarm so that Schedule Recording can be configured ...

Страница 173: ...t Management Schedule Recording Set Status to Enable Select all the check boxes and set the week day Monday to Sunday Then enter time range from 09 00 to 18 00 Choose to save the recording to SD Card and confirm the Video Length for each file Click Apply to activate the settings ...

Страница 174: ...174 Chapter8 EnViewer APP Set the date and time range Tap on Video Schedule for playback Step 3 Playback on EnViewer Tap on Playback and then choose SD Card for playback files ...

Страница 175: ...175 Chapter8 EnViewer APP Step 4 Playback on Web Browser Login to the camera and enter main menu Storage SD Card Choose video folder and drill down for the recorded media file you would like to playback ...

Страница 176: ...Chapter 10 Troubleshooting ...

Страница 177: ...le devices for EnViewer You can also scan the following QR code to download EnViewer directly How do I use the web viewer on a computer You can view the camera at real time using any of popularweb browser e g Chrome Internet Explorer Firefox Given that you have configured your camera properly You should be able to get access to your camera by entering its DDNS or IP address If you have trouble fin...

Страница 178: ...ra detects insufficient light it will switch to night vision mode for clearer image Hence the recorded video become grey Why is the camera having clicking sound Your camera supports night vision You may hear the clicking sound whenever the camera switches mode However you can manually configure this feature under Media Camera Set the Day Night mode to Auto Day Mode color or Night Mode grey Why is ...

Страница 179: ...ure there is no electrical appliances near the camera such as microwave or devices that may interfere with the camera Upon experiencing interference try to turn off any possible electrical devices that are currently running Why my live view lags latency Since your camera image is transmitted over the network If you have wireless configuration for your camera you may be experiencing wireless interf...

Страница 180: ...The images and videos are accessible only when provided with proper security check Therefore the media files should be safe Can EnGenius employees view my video No No one can view your video or login into your camera without security check The username and password is stored locally in your camera and it is not accessible by anyone but yourself Therefore it is important for you to keep the securit...

Страница 181: ...other devices connecting to the router has Internet connectivity and determine whether the source of the issue If other connecting devices can connect to the Internet through the router Then the problem may lies on other router setting Check wireless security settings Turn off any firewall rules on the router see if connection gets through ...

Страница 182: ...Appendix ...

Страница 183: ...r in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an out...

Страница 184: ...htlinie 1999 5 EG befindet EN60950 1 Safety of Information Technology Equipment EN50385 Generic standard to demonstrate the compliance of electronic and electrical apparatus with the basic restrictions related to human exposure to electromagnetic fields 0 Hz 300 GHz EN 300 328 Electromagnetic compatibility and Radio spectrum Matters ERM Wideband Transmission systems Data transmission equipment ope...

Страница 185: ...d šis equipment type atitinka esminius reikalavimus ir kitas 1999 5 EB Direktyvos nuostatas Nederlands Dutch Hierbij verklaart naam van de fabrikant dat het toestel type van toestel in overeenstemming is met de essentiële eisen en de andere relevante bepalingen van richtlijn 1999 5 EG Malti Maltese Hawnhekk isem tal manifattur jiddikjara li dan il mudel tal prodott jikkonforma mal ħtiġijiet essenz...

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