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https://support.microsoft.com/en-us/mats/program_install_and_uninstall
Click the link (or the picture below) to open the webpage and press the
RUN NOW
button to launch the wizard.
How to know if the computer has Bluetooth BLE hardware
installed?
To determine whether your computer has Bluetooth BLE hardware, check the Device
Manager for Bluetooth by following the steps:
1. Drag the mouse to bottom left corner and right-click on the
‘
Start
menu’
icon.
2. Select
‘
Device
manager’
.
3. Check for
Bluetooth
and verify if the item
Microsoft Bluetooth LE Enumerator
is present.
To turn Bluetooth on, follow the next steps:
1. Drag the mouse to the bottom left corner and right-click on the
‘
Start menu
icon’
.
2. Select
‘
Settings’
and click
‘
Devices
’.
3. Click
‘
Bluetooth
’ and move the “
Bluetooth
toggle”
to the
“
On”
setting.
4. Click the
‘
X
’ in the top right corner to save the changes and close the settings
window.
I can’t attach/pair my grip. Is it locked?
Often, we think the stick is locked because we cannot attach/pair it to the computer.
Here you can find several points to test in your computer before contacting the
technical service:
a) Verify the Bluetooth dongle is installed in the computer.
Open the “Device and Printers” window in the Control panel and confirm the icon of
Bluetooth device is present.
b) Verify the Bluetooth is on.
Open the “Settings” window and click “Devices”. Click Bluetooth and verify the
