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Anomalies
The ANOMALIES page can be accessed by clicking on the relative icon
, which appears
when at least one fault or anomaly is present or memorized.
On this page the user can examine all the faults and anomalies present or memorized in
the control panel log.
Faults and anomalies are grouped by device. Each device is identified by its type and
name.
Upon opening the page, all the alarms in the memory are displayed. If changes are made to
the system while the page is open, they are visualized immediately.
Each type of event is highlighted by an icon and the details of the anomaly detected are
visualized.
The “Send mail to Customer Care” button appears at the bottom of the page. Clicking on
this button will send an e-mail to the first e-mail address memorised among the contacts
and to the technician contact e-mails configured in the system. The subject of the mail sent
will be “Request for system assistance: “ followed by the name of the system as set during
the configuration.
In the e-mail, the following information about the system will be specified:
“System: ”, or the name of the system as set during the configuration.
“Control panel model: ”, identified with brand and model.
“Control panel version: ”, or the version of the firmware installed on the control
panel.
“System code: ”, the identification code of the system.
If the control panel model, the firmware version or the system code is not available, the
message “Information on the system not available” will appear in place of the information.
