14.1 What to do if...
Problem
Possible cause
Remedy
You cannot activate the
appliance.
The appliance is not con‐
nected to an electrical sup‐
ply or it is connected incor‐
rectly.
Check if the appliance is
correctly connected to the
electrical supply.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
You cannot activate or op‐
erate the hob.
The fuse is blown.
Activate the hob again and
set the heat setting in less
than 10 seconds.
There is no spark when
you try to activate the
spark generator.
The hob is not connected
to an electrical supply or it
is connected incorrectly.
Check if the hob is correct‐
ly connected to the electri‐
cal supply. Refer to the
connection diagram.
The fuse is blown.
Make sure that the fuse is
the cause of the malfunc‐
tion. If the fuse is blown
again and again, contact a
qualified electrician.
Burner cap and crown are
placed incorrectly.
Place the burner cap and
crown correctly.
The flame extinguishes im‐
mediately after ignition.
Thermocouple is not heat‐
ed up sufficiently.
After lightning the flame,
keep the spark generator
activated for equal or less
than 10 seconds.
The flame ring is uneven.
Burner crown is blocked
with food residues.
Make sure that the injector
is not blocked and the
burner crown is clean.
The burners do not work.
There is no gas supply.
Check the gas connection.
The flame colour is orange
or yellow.
The flame can look orange
or yellow in some areas of
the burner. This is normal.
The oven does not heat
up.
The oven is deactivated.
Activate the oven.
The necessary settings are
not set.
Make sure that the settings
are correct.
The lamp does not oper‐
ate.
The lamp is defective.
Replace the lamp.
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