Access Power Solutions Installation Guide (APS3-400 Series)
56
Copyright © 2007-2010 Eaton Corporation. All Rights Reserved.
IPN 997-00012-52D July 2010
Problem
Possible Cause
Required Action
Ethernet communications
problem.
See previous entry.
Cannot connect to web server.
Check IP address and other settings in
SC200 are correct. Check correct IP
address is used in web browser address
bar. See Ethernet Communications in the
System Controller Operation Handbook.
Check
HTTP Access
or
HTTPS Access
is
enabled. See Web Access Security in the
System Controller Operation Handbook.
Cannot log on to web server.
Incorrect Logon ID or Password, or no
active users setup.
Use DCTools to set up an active user. See
Web Access Security in the System
Controller Operation Handbook.
Web communications lost
(
Comms Lost
error message).
Check that the SC200 is operating.
Check the Ethernet communications
connections. See previous entry.
Check web browser type and version. See
Compatible Software on page
.
Lost Logon ID and/or
Password.
Use DCTools to set up a new Logon ID
and/or Password. See Web Access
Security in the System Controller
Operation Handbook.
Default User l
og on is not
available.
Default User
is not setup or not active.
Use DCTools to set up a
Default User
. See
Web Access Security in the System
Controller Operation Handbook.
Web communications
problem (SC200 only)
A user cannot change settings,
Backup or Restore, Execute
Commands, Upgrade
Firmware, or Edit User List.
Check the user's access levels. See Web
Access Security in the System Controller
Operation Handbook.
Time/date is different on SC200
compared to DCTools/Web.
None. Time shown on SC200 is UTC.
Time on PC running DCTools/Web is
local time.
Time needs to be set.
See SC200 Internal Clock in the System
Controller Operation Handbook.
SC200 time/date is incorrect
(SC200 only)
SC200 time can be set, but is
incorrect when SC200 restarts.
Internal battery is dead. Return SC200 for
service. (If removed, the battery must be
disposed of according to the
manufacturer's instructions.)