E.F. Johnson Company 5100 Series, Руководство по обслуживанию

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GENERAL INFORMATION
1-4
function of PCConfigure to determine which proto-
cols and options are enabled in your radio (see
Section 4).
D Encryption Hardware (see Section 1.13.2)
1 - No encryption hardware (software encryp)
2 - EFJ SEM module
3 - Motorola UCM module
1.5 TRANSCEIVER IDENTIFICATION
The transceiver identification number is printed
on a label that is attached to the chassis. The following
information is contained in the identification number:
1.6 ACCESSORIES
The accessories available for this transceiver are
listed in Table 1-1.
1.7 FACTORY CUSTOMER SERVICE
The Customer Service Department of the
EFJohnson Company provides customer assistance on
technical problems and the availability of local and
factory repair facilities. Regular Customer Service
hours are 8:00 a.m. - 5:00 p.m. Central Time, Monday-
Friday. A technical support subscription service is
available or support can be purchased on an as-needed
basis. The Customer Service Department can be
reached using the following telephone numbers:
Toll-Free: (800) 328-3911 (all except Multi-Net)
(800) 295-1773 (Multi-Net only)
FAX: (972) 818-0639
E-Mail: customerservice@efjohnson.com
You can also e-mail a person directly if you know
their first initial/last name (example:
jsmith@efjohnson.com).
NOTE: Emergency 24-hour technical support is also
available at the 800 and preceding numbers during off
hours, holidays, and weekends.
When your call is answered at the EFJohnson
Company, you will hear a brief message informing
you of numbers that can be entered to reach various
departments. This number may be entered during or
after the message using a tone-type telephone. If you
wait until the message is finished and an operator will
come on the line to assist you. When you enter some
numbers, another number is requested to further cate-
gorize the type of information you need.
You may also contact the Customer Service
Department by mail. Please include all information
that may be helpful in solving your problem. The
mailing address is as follows:
EFJohnson Company
Customer Service Department
1440 Corporate Drive
Irving, TX 75038-2401
1.8 RETURNS FOR REPAIRS
Repair service is normally available through local
authorized EFJohnson Land Mobile Radio Service
Centers. However, before returning equipment, contact
the Customer Service Repair Depot for the correct
“Ship To” address. It is suggested that you call Tech
Support as they may be able to suggest a solution to
the problem that would make return of the equipment
unnecessary.
Be sure to fill out a Factory Repair Request Form
#271 for each unit to be repaired, whether it is in or
out of warranty. These forms are available free of
charge by calling Customer Service (see Section 1.7)
or by requesting them when you send a unit in for
repair. Clearly describe the difficulty experienced in
the space provided and also note any prior physical
damage to the equipment. Include this form in the
shipping container with each unit. Your telephone
number and contact name are important as there are
times when the technicians may have specific ques-
tions that need to be answered in order to completely
identify and repair a problem.
51xx 0 A 12 4 A 12345
Model Revision
Letter
Manufacture
Date
Warranty
Number
Week No.
of Year
Last Digit of Year
Plant From P.N.