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XH6830 – DSE 802.11g ADSL Router

9 Troubleshooting

This chapter provides possible solutions to problems regarding the installation and operation of

the router. After each problem description, instructions are provided to help you diagnose and

solve the problem.

1. Router LAN port connection failure

•

Make sure your router is powered on.

•

Check the LED indicator which will be lit when a proper connection is made on the LAN

port.

•

Ensure that your PC and the router are on the same network segment. Initiate the

DHCP function to let your PC get an IP address automatically from the router.

•

Make sure the IP address of your PC is in the range

192.168.8.17 (~ 128)

•

Check the Subnet Mask setting. The setting should be

255.255.255.0

•

Press the

Reset

button for 10 seconds to restore the factory default settings of the

router. Repeat the above steps.

2. Router configuration through the web browser (by a client PC in LAN) failure

•

Check the hardware connection of the router’s LAN port. The LED will be lit when a

proper connection is made.

•

Check your TCP/IP settings. Please refer to section 5 on how to set the correct TCP-IP

settings.

•

Make sure the IP address of your PC is in the range

192.168.8.17 (~ 128)

Содержание XH6830

Страница 2: ...ich case the user may be required to take adequate measures Telepermit Note The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complied...

Страница 3: ...4 4 CONNECTION TO LAN 12 5 NETWORK SETTINGS CONFIGURATION 12 5 1 WINDOWS 98 ME CONFIGURATION 13 5 2 WINDOWS NT 2000 XP CONFIGURATION 14 6 DEVICE ADMINISTRATION 15 6 1 WEB BASED CONFIGURATION 15 6 2 QU...

Страница 4: ...FI IS FREEDOM 58 8 2 WI FI CERTIFIED CONFIDENCE 58 8 3 WI FI CONNECTS YOU 58 8 4 WHO CAN USE WI FI 59 9 TROUBLESHOOTING 60 10 FREQUENTLY ASKED QUESTIONS 64 11 SUPPORT 66 12 WARRANTY 66 13 GLOSSARY OF...

Страница 5: ...Port 10 100Mbps Switch This cutting edge combination of Wireless Router and switch technology eliminates the need to buy an additional hub or switch and extends the range of your wireless network 1 1...

Страница 6: ...erate in 802 11g only or 802 11b g modes providing backwards compatibility with 802 11b devices or dedicating the wireless network to the higher bandwidth 802 11g 54 Mbps devices Wireless access can b...

Страница 7: ...rporate network through private Tunnels over the public Internet Effectively a corporation uses a wide area network as a single large local area network A company no longer needs to lease its own line...

Страница 8: ...indicates a valid ADSL connection This light will blink during the ADSL negotiation process RXD Blinks when the router is actively sending receiving data 1 Blinks when the router is actively sending...

Страница 9: ...panel provides the following connections WAN Connects to an ADSL enabled telephone line through a filter splitter Ports 1 4 Connects to a network device Supports auto crossover functionality Power Con...

Страница 10: ...radio waves The router can also be connected to the Internet through an ADSL enabled telephone line via a filter splitter to allow all PCs in your network to have access to the Internet 4 2 Connectio...

Страница 11: ...0800 GET XTRA 4 3 2 Configure your phone equipment ADSL works by combining both voice and data signals on the same phone line At your premises these signals need to be separated through the use of an...

Страница 12: ...ter The ADSL Modem or Router plugs into the ADSL socket on the filter Up to 5 filters can be used on a single telephone line If you need to install more than 5 filters a central splitter must be insta...

Страница 13: ...rs access the network and the Internet using a protocol called TCP IP Transmission Control Protocol Internet Protocol Each computer on your network must have TCP IP installed and selected as its netwo...

Страница 14: ...Network window under the Configuration tab double click the TCP IP entry of the WLAN adaptor 4 On the Internet Protocol TCP IP Properties dialog box make sure Obtain an IP address automatically and Ob...

Страница 15: ...click the Network Dial Up Connections icon 3 Double click the icon that corresponds to the connection to your router 4 Click Properties and double click Internet Protocol TCP IP 5 On the Internet Pro...

Страница 16: ...he web based utility launch Microsoft Internet Explorer Netscape Navigator or the web browser you normally use Enter the router s default IP address http 192 168 8 1 in the Address field and press Ent...

Страница 17: ...o changes should be made to this section without a thorough understanding of networking concepts Device Info Displays the router s current or previous connection settings configuration and status ADSL...

Страница 18: ...to help you set up the router quickly and easily Follow the steps described below STEP 1 Time Zone Select the System Time Zone Country Click Next after your selection If your region uses Daylight Savi...

Страница 19: ...11g ADSL Router 18 STEP 2 ADSL Setting From the top drop down box select New Zealand as your country This should automatically select Telecom New Zealand as your ISP PPPoA VC MUX for Encapsulation VPI...

Страница 20: ...or Ihug the format is user adsl ihug co nz For Xtra the format is user xadsl xtra co nz In both instances user is the user name advised to you by your ISP Restarting should appear and your connection...

Страница 21: ...he router should now be operational and the only things left to do are to change the default administrator password and enable WEP in order to have a secure wireless network Please refer to the approp...

Страница 22: ...Advanced Settings Menu 7 1 Device Info This page displays the router s current or previous connection settings configuration and status See the table on the following page for explanations of the fie...

Страница 23: ...ternet WAN Gateway Show the Wireless Router s WAN Gateway IP Address as seen by external users on the Internet WAN DNS Shows the WAN DNS Domain Name System IP Address Addresses of the DNS currently us...

Страница 24: ...mpletion Backup Setting Saves the current system settings configuration into a file in order to restore all settings configuration when needed in the future Restore Setting Restores the previous syste...

Страница 25: ...fter which the router will log out the administrator automatically if it has been idle The default time is 300 seconds 7 2 3 Upgrade Firmware You can upgrade the firmware if a firmware upgrade file is...

Страница 26: ...C Address Shows the current WAN MAC address of the router Click Clone MAC to duplicate the MAC address of the administrator s PC to be the WAN MAC of the router Restart System Forces the router to res...

Страница 27: ...rnal users on the Internet including your ISP B WAN Subnet Mask Enter the WAN Subnet Mask C WAN Gateway Enter the WAN Gateway Address The ISP will provide the Gateway IP Address D WAN DNS Enter the WA...

Страница 28: ...other settings for your router B Keep the DHCP Client Domain Name and DHCP Client Host Name blank C Encapsulation Select the encapsulation type The ISP will provide the encapsulation type D VPI Enter...

Страница 29: ...Dial on Demand for simulating a dial up connection E Select Auto disconnect when Idle Time is over and enter a period of time after which you will be disconnected automatically if your Internet connec...

Страница 30: ...blank for most applications Check with your ISP for the correct settings to use G Dial on Demand When enabled the router will attempt to connect with the specific ISP if i At least one LAN user would...

Страница 31: ...XH6830 DSE 802 11g ADSL Router 30 L Click Save Restart to save the settings...

Страница 32: ...sword in these fields as provided by your ISP For Ihug the format is user adsl ihug co nz For Xtra the format is user xadsl xtra co nz In both instances user is the user name advised to you by your IS...

Страница 33: ...than the Starting Address The default values are 17 and 128 Lease time The assigned IP address will be valid during the lease time Assign fixed IP 192 168 8 x to MAC The DCHP server can assign a fixed...

Страница 34: ...33 Save Restart Click on this button to save the settings...

Страница 35: ...change the Wireless LAN settings 7 5 1 Info This page shows the IEEE 802 11g Wireless LAN Status and Information Device Status Indicates the IEEE 802 11g Wireless LAN status Firmware ID Shows the iden...

Страница 36: ...The default SSID is AP_Router Note that all the wireless devices in your wireless network must have the same SSID so that they can communicate with one another Wireless Access Point Enables Disables y...

Страница 37: ...re are five regions available North American NA 1 11 ETSI Pan Europe ETS 1 13 France FR 10 13 Japan JP 1 14 Spain SP 10 11 When using this router in New Zealand select NA 1 11 Channel Select the appro...

Страница 38: ...ease network security and prevent the SSID from being seen on networked PCs WEP Enabled Enables Disables the Wired Equivalent Privacy WEP security function WEP is a data privacy mechanism based on a 6...

Страница 39: ...yption 2 You may enter the encryption key manually WEP Key The WEP keys that may be used for data encryption WEP Key to Use Select one of the four WEP keys to be used for data encryption Authenticatio...

Страница 40: ...information Click Add selected to list to invite the selected stations MAC Filtering This feature filters the Ethernet Adaptor s specific MAC address from going out to the Internet There are two mecha...

Страница 41: ...of this value are recommended RTS Threshold The default setting is 2 347 Only minor modifications of this value are recommended Beacon Period A beacon is a packet broadcast by the router to keep the n...

Страница 42: ...fter the authentication process failed Server Type Radius Server RADIUS stands for Remote Authentication Dial In User Service RADIUS is an authentication system Using RADIUS you must enter your user n...

Страница 43: ...enter Username New Password and Confirm password Radius Server IP Enter the Radius Server IP Address Radius Server Port Enter the Radius Server Port number The default is 1812 Secret Key Enter your se...

Страница 44: ...rt of the router Web Management from WAN This feature allows the administrator to manage the router from a remote location via the Internet Select Allow and enter the Port number if you want to be abl...

Страница 45: ...dress resolution Using DNS you can specify a symbolic name instead of an IP address HTTP Hypertext Transfer Protocol HTTP enables Internet users to request receive and provide documents on the World W...

Страница 46: ...e with the MAC address as listed Allow only those clients with the MAC Address as listed to access the Internet To check your Ethernet adaptor s MAC address run winipcfg in Windows 98 or ipconfig all...

Страница 47: ...rvice Time The Service Time Allocation allows you to define a specified period of time a network user will be allowed to access the Internet There are three ways of doing this If you want to allow Int...

Страница 48: ...47 Select By Continuous Usage Time if you wish to allow Internet access only for a specified period of time of continuous usage...

Страница 49: ...XH6830 DSE 802 11g ADSL Router 48 Select By Time Zone if you wish to allow Internet access only during the predefined time zones Save Restart Click on this button to save the settings...

Страница 50: ...desired PC From 1 to 8 3 Select MAC Address and enter the PC s MAC address Alternatively you can click Refresh List to list all the MAC addresses of the current clients then click Select 4 Click the s...

Страница 51: ...s 1 Select Enable to activate this feature and enter the URL keywords manually Keyword application examples If the keyword XYZ is specified the URL www XYZ com ftp XYZ com www abc com XYZ html will al...

Страница 52: ...blic services such as a Web server FTP E mail etc that can be accessed by external users on the Internet This is the same as setting up Pinholes Each service is provided by a dedicated network compute...

Страница 53: ...vers as listed below Protocol Service Port Server IP in LAN Port in LAN TCP UDP Both FTP 21 192 168 8 5 21 X POP3 110 192 168 8 6 110 X HTTP 80 192 168 8 7 80 X VPN 1723 192 168 8 8 1723 X Do the foll...

Страница 54: ...hey would otherwise be lost If you are using DHCP Client Get IP dynamically from ISP for your WAN Connection Type select Enable and enter the WAN IP Address Click Save Restart to save your settings If...

Страница 55: ...IP address WAN Subnet Mask WAN Gateway and WAN DNS 3 Click Save Restart to save the settings 4 Click the DMZ link and select Enable to activate the DMZ function 5 Enter the WAN IP Address and the LAN...

Страница 56: ...ion link and select Enable to allow the router to watch outgoing data for specific port numbers The IP address of the computer that sends the matching data is remembered by the router so that when the...

Страница 57: ...signing addresses extends the usable pool of available IP addresses A dynamic DNS service provider uses a special program that runs on the user s computer contacting the DNS service each time the IP a...

Страница 58: ...ect networked devices and to manage data transfer among connected devices UPnP provides an architectural framework for creating self configuring self describing devices and services Networks managed b...

Страница 59: ...t the product has met rigorous interoperability testing requirements to assure products from different vendors will work together The Wi Fi CERTIFIED logo means that it s a safe buy Wi Fi Certificatio...

Страница 60: ...roughout the home In a home or home office using Wi Fi CERTIFIED equipment in your wireless network gives you the ability to share a single high speed broadband cable or DSL connection A Wi Fi network...

Страница 61: ...Initiate the DHCP function to let your PC get an IP address automatically from the router Make sure the IP address of your PC is in the range 192 168 8 17 128 Check the Subnet Mask setting The settin...

Страница 62: ...168 8 1 in the address bar and logging in as admin ii Select ADSL Status from the menu and check the errors data rate and other statistics iii Select Advanced Setting from the main menu then WAN from...

Страница 63: ...n on firmware upgrade for the procedure 6 Testing the LAN path to your router To verify whether the LAN path from your PC to your router is good you can ping the router with the following steps i From...

Страница 64: ...63 Check that your Wireless LAN adaptor settings e g SSID Channel Number are the same as your router Check whether you have used the same WEP Encryption Key for both your Wireless LAN and your router...

Страница 65: ...AN port See the ADSL Status page for upstream and downstream data rates while connected Which modems are compatible with the Wireless Router The Wireless Router is compatible with virtually any Cable...

Страница 66: ...to pass through Is this Wireless Router cross platform compatible Yes any platform that supports Ethernet and TCP IP is compatible with this Wireless Router What is BSS ID A specific Ad Hoc LAN is ca...

Страница 67: ...turn it along with your purchase receipt to your nearest Dick Smith Electronics store Please Note Damage due to misuse abuse or electromagnetic discharge including but not limited to lightning etc is...

Страница 68: ...represented as either a one or a zero When discussing digital data a small b refers to bits and a capital B refers to bytes Bit rate The number of bits of data transmitted per second Bridge A device...

Страница 69: ...on and Auckland See the HotSpots in New Zealand section for a list of HotSopts IEEE The Institute of Electrical and Electronics Engineers is a membership organization comprised of engineers scientists...

Страница 70: ...is to take place including the format timing sequencing and error checking Proxy server Used in larger companies and organizations to improve network operations and security a proxy server is able to...

Страница 71: ...quenced for transmission through the network The term TCP IP is often used generically to refer to the entire suite of related protocols VPN A type of technology designed to increase the security of i...

Страница 72: ...132 Lambton Quay Wellington 6001 New Zealand Quay Computers Corner Bowen St and Lambton Quay Wellington 6001 New Zealand REACH Auckland Viaduct Harbour Restaurant Quarter Viaduct Harbour Drive Auckla...

Страница 73: ...lly disclaims any warranties merchantability or fitness for any particular purpose Any software described in this manual is sold or licensed as is Should the programs prove defective following their p...

Страница 74: ...Porirua Porirua Mega Centre 36 Parumoana Street Phone 04 237 6654 Fax 04 237 6456 150 Hardy Street Phone 03 548 9161 Fax 03 548 2900 Manchester Street 130 Manchester Street Phone 03 365 5560 Fax 03 3...

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