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Troubleshooting
58/74
BENPPIQDFUWEB / Rev.04 / 08-2018
Battery does not recharge when the power supply is connected
(the battery LED remains OFF when power supply is connected).
Possible causes
Solutions
•
Bad charger connection.
•
Power socket is not under tension/
switched off (if applicable).
•
Disconnect the charger from the device
and reconnect it again.
•
Charger malfunction.
•
Replace the charger with an original
charger.
•
Electronic malfunction.
•
Contact Dentsply Sirona Endodontics
Customer Service.
Device test and quick closed-loop test do not start.
Possible causes
Solutions
•
Propex IQ
®
External tester is not working
properly.
•
Electronic malfunction.
•
Perform a factory reset.
•
Contact Dentsply Sirona Endodontics
Customer Service.
X-Smart IQ
®
Handpiece undetected in combined mode.
Possible causes
Solutions
•
X-Smart IQ
®
Measurement Cable or one
of the connectors are damaged.
•
Check the connection of the cable
between
Propex IQ
®
Apex Locator and
the
X-Smart IQ
®
Handpiece.
•
Perform a closed- loop test in combined
mode.
•
Firmware of the
X-Smart IQ
®
Handpiece
not up to date.
•
Check if
X-Smart IQ
®
Handpiece firmware
is the latest version available (updated for
Propex IQ
®
Apex Locator feature).
•
Electronic malfunction.
•
Perform a factory reset.
•
Contact Dentsply Sirona Endodontics
Customer Service.