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Dell PowerVault DR4100, Руководство пользователя

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Troubleshooting A USB Device

.............................................................................................................................. 83

Troubleshooting A Serial I/O Device

...................................................................................................................... 84

Troubleshooting A NIC

............................................................................................................................................84

Troubleshooting A Wet System

..............................................................................................................................85

Troubleshooting A Damaged System

..................................................................................................................... 85

Troubleshooting The System Battery

..................................................................................................................... 86

Troubleshooting Power Supplies

............................................................................................................................86

Troubleshooting Cooling Problems

.........................................................................................................................87

Troubleshooting Cooling Fans

..........................................................................................................................87

Troubleshooting System Memory

...........................................................................................................................87

Troubleshooting An Internal USB Key

....................................................................................................................88

Troubleshooting An SD Card

.................................................................................................................................. 88

Troubleshooting A Hard Drive

................................................................................................................................ 89

Troubleshooting A Storage Controller

....................................................................................................................90

Troubleshooting Expansion Cards

..........................................................................................................................90

Troubleshooting Processors

...................................................................................................................................91

5 Using System Diagnostics....................................................................................................... 93

Dell Embedded System Diagnostics

....................................................................................................................... 93

When To Use The Embedded System Diagnostics

..........................................................................................93

Running The Embedded System Diagnostics

...................................................................................................93

System Diagnostic Controls

............................................................................................................................. 93

6 Jumpers And Connectors........................................................................................................ 95

System Board Jumper Settings

..............................................................................................................................95

System Board Connectors

......................................................................................................................................96

Disabling A Forgotten Password

............................................................................................................................ 98

7 Technical Specifications......................................................................................................... 99

8 System Messages...................................................................................................................105

System Error Messages

........................................................................................................................................105

Warning Messages

...............................................................................................................................................118

Diagnostic Messages

........................................................................................................................................... 118

Alert Messages

.....................................................................................................................................................119

9 Getting Help..............................................................................................................................121

Contacting Dell

..................................................................................................................................................... 121

Related Documentation

........................................................................................................................................ 121

Documentation Feedback

.....................................................................................................................................122

Содержание PowerVault DR4100

Страница 1: ...Dell DR4100 Systems Owner s Manual Regulatory Model E14S Series Regulatory Type E14S001 ...

Страница 2: ... Sempron are trademarks of Advanced Micro Devices Inc Microsoft Windows Windows Server Internet Explorer MS DOS Windows Vista and Active Directory are either trademarks or registered trademarks of Microsoft Corporation in the United States and or other countries Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat Inc in the United States and or other countries Novell and SUSE...

Страница 3: ...en 17 Memory Settings Screen 17 Processor Settings Screen 18 Boot Settings Screen 19 Integrated Devices Screen 20 Serial Communications Screen 20 System Profile Settings Screen 21 System Security Screen 22 Miscellaneous Settings 23 System And Setup Password Features 23 Assigning A System And Or Setup Password 24 Deleting Or Changing An Existing System And Or Setup Password 24 Using Your System Pas...

Страница 4: ...ard Drive Blank 41 Removing A Hot Swap Hard Drive 41 Installing A Hot Swap Hard Drive 42 Removing A Hard Drive From A Hard Drive Carrier 43 Installing A Hard Drive Into A Hard Drive Carrier 43 Cooling Fans 43 Removing A Cooling Fan 44 Installing A Cooling Fan 45 Removing The Cooling Fan Assembly 45 Installing The Cooling Fan Assembly 46 Internal USB Memory Key Optional 46 Replacing The Internal US...

Страница 5: ...ocessors 64 Removing A Processor 64 Installing A Processor 67 Power Supplies 68 Power Supply Hot Spare Feature 69 Removing An AC Power Supply 69 Installing An AC Power Supply 70 Removing The Power Supply Blank 70 Installing The Power Supply Blank 71 System Battery 71 Replacing The System Battery 71 Hard Drive Backplane 72 Removing The Hard Drive Backplane 72 Installing The Hard Drive Backplane 74 ...

Страница 6: ...ubleshooting A Storage Controller 90 Troubleshooting Expansion Cards 90 Troubleshooting Processors 91 5 Using System Diagnostics 93 Dell Embedded System Diagnostics 93 When To Use The Embedded System Diagnostics 93 Running The Embedded System Diagnostics 93 System Diagnostic Controls 93 6 Jumpers And Connectors 95 System Board Jumper Settings 95 System Board Connectors 96 Disabling A Forgotten Pas...

Страница 7: ... toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset the iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 3 Power on indicator power button The power on indicator lights when the system power is on The power button controls the power s...

Страница 8: ...tched off To start the system plug it into a working power source and press the power button The following section describes system conditions and possible corrective actions associated with these indicators Health indicator Condition Corrective Action If the system is on and in good health the indicator lights solid blue None required The indicator blinks amber if the system is on or in standby a...

Страница 9: ...moving and reinstalling it If the problem persists see Getting Help Temperature indicator Condition Corrective Action The indicator blinks amber if the system experiences a thermal error for example a temperature out of range or fan failure Ensure that none of the following conditions exist A cooling fan is removed or has failed System cover cooling shroud EMI filler panel memory module blank or b...

Страница 10: ...tor green and amber NOTE If the hard drive is in Advanced Host Controller Interface AHCI mode the status indicator on the right side does not function and remains off Drive Status Indicator Pattern RAID Only Condition Blinks green two times per second Identifying drive or preparing for removal Off Drive ready for insertion or removal NOTE The drive status indicator remains off until all hard drive...

Страница 11: ...e buttons is pressed again Press to toggle the system ID on and off If the system stops responding during POST press and hold the system ID button for more than five seconds to enter BIOS progress mode To reset iDRAC if not disabled in F2 iDRAC setup press and hold the button for more than 15 seconds 2 System identification connector Connects the optional system status indicator assembly through t...

Страница 12: ...pansion cards 10 Power supply PSU1 AC 750 W 11 Power supply PSU2 AC 750 W 12 Hard drives 2 back Two hot swappable 2 5 inch hard drives 13 vFlash media card slot Allows you to insert a vFlash media card NOTE The vFlash media card slot is not active on the DR4100 Do not use this slot NIC Indicator Codes The following topic describes the NIC indicator codes of the Dell DR4100 system Figure 4 NIC Indi...

Страница 13: ...amber Indicates a problem with the power supply CAUTION When correcting a power supply mismatch replace only the power supply with the flashing indicator Swapping the opposite power supply to make a matched pair can result in an error condition and unexpected system shutdown To change from a High Output configuration to a Low Output configuration or vice versa you must power down the system CAUTIO...

Страница 14: ...ocument is available online at dell com support manuals The rack documentation included with your rack solution describes how to install your system into a rack if required Any media that ships with your system that provides documentation and tools for configuring and managing your system including those pertaining to the operating system system management software system updates and system compon...

Страница 15: ...nment PXE boot From the System Setup you can Change the NVRAM settings after you add or remove hardware View the system hardware configuration Enable or disable integrated devices Set performance and power management thresholds Manage system security You can access the System Setup using the Standard graphical browser which is enabled by default Text browser which is enabled using Console Redirect...

Страница 16: ...er only Esc Moves to the previous page until you view the main screen Pressing Esc in the main screen displays a message that prompts you to save any unsaved changes and restarts the system F1 Displays the System Setup help file NOTE For most of the options any changes that you make are recorded but do not take effect until you restart the system System Setup Options System Setup Main Screen NOTE ...

Страница 17: ...ement settings memory frequency and so on System Security Displays options to configure the system security settings like system password setup password TPM security and so on It also enables or disables support for local BIOS update the power and NMI buttons on the system Miscellaneous Settings Displays options to change the system date time and so on System Information Screen Menu Item Descripti...

Страница 18: ...ly displays one logical processor per core By default the Logical Processor option is set to Enabled QPI Speed Allows you to set the QuickPath Interconnect data rate settings By default the QPI Speed option is set to Maximum data rate NOTE The QPI speed option displays only when both the processors are installed Alternate RTID Requestor Transaction ID Setting Allows you to allocate more RTIDs to t...

Страница 19: ...d for each processor installed in the system Family Model Stepping Displays the family model and stepping of the processor as defined by Intel Brand Displays the brand name reported by the processor Level 2 Cache Displays the total L2 cache Level 3 Cache Displays the total L3 cache Number of Cores Displays the number of cores per processor Boot Settings Screen Menu Item Description Boot Mode Allow...

Страница 20: ...integrated network card 1 By default the Integrated Network Card 1 option is set to Enabled OS Watchdog Timer Allows you to enable or disable the OS watchdog timer When this field is enabled the operating system initializes the timer and the OS watchdog timer helps in recovering the operating system By default the OS Watchdog Timer option is set to Disabled Embedded Video Controller Allows you to ...

Страница 21: ...ed By default the Redirection After Boot option is set to Enabled System Profile Settings Screen Menu Item Description System Profile Allows you to set the system profile If you set the System Profile option to a mode other than Custom the BIOS automatically sets the rest of the options You can only change the rest of the options if the mode is set to Custom By default the System Profile option is...

Страница 22: ...ed by default System Password Allows you to set the system password This option is set to Enabled by default and is read only if the password jumper is not installed in the system Setup Password Allows you to set the setup password This option is read only if the password jumper is not installed in the system Password Status Allows you to lock the system password By default the Password Status opt...

Страница 23: ...r AC Power Recovery Delay is selected Miscellaneous Settings Menu Item Description System Time Allows you to set the time on the system System Date Allows you to set the date on the system Asset Tag Displays the asset tag and allows you to modify it for security and tracking purposes Keyboard NumLock Allows you to set whether the system boots with the NumLock enabled or disabled By default the Key...

Страница 24: ... select System BIOS and press Enter The System BIOS screen is displayed 3 In the System BIOS screen select System Security and press Enter The System Security screen is displayed 4 In the System Security screen verify that Password Status is Unlocked 5 Select System Password enter your system password and press Enter or Tab Use the following guidelines to assign the system password A password can ...

Страница 25: ...ternate system password 1 Turn on or reboot your system 2 Type your password and press Enter When Password Status is Locked type the password and press Enter when prompted at reboot If an incorrect system password is entered the system displays a message and prompts you to re enter your password You have three attempts to enter the correct password After the third unsuccessful attempt the system d...

Страница 26: ...e boot order If the boot attempt fails the system continues with the next item in the boot order until the boot is successful or no more boot options are found BIOS Boot Menu Displays the list of available BIOS boot options marked with asterisks Select the boot option you wish to use and press Enter Driver Health Menu Displays a list of the drivers installed on the system and their health status L...

Страница 27: ...he iDRAC Settings utility requires the iDRAC7 Enterprise License upgrade For more information on using iDRAC see the iDRAC7 User s Guide under Software Systems Management Dell Remote Access Controllers at dell com support manuals Entering The iDRAC Settings Utility 1 Turn on or restart the managed system 2 Press F2 during Power on Self test POST 3 In the System Setup Main Menu page click iDRAC Set...

Страница 28: ...28 ...

Страница 29: ...may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE Components that are ...

Страница 30: ...ard riser 2 9 expansion card riser 1 10 heat sink for processor 1 11 heat sink for processor 2 12 DIMMs 24 13 cooling fans 6 Front Bezel Optional Removing The Front Bezel 1 Unlock the keylock at the left end of the bezel 2 Lift the release latch next to the keylock 3 Rotate the left end of the bezel away from the front panel 4 Unhook the right end of the bezel and pull the bezel away from the syst...

Страница 31: ...ian You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not operate the system without the cover for a duration excee...

Страница 32: ...otate the latch release lock in a clockwise direction to secure the cover 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Cooling Shroud Removing The Cooling Shroud CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or...

Страница 33: ...u should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE For proper seating of the cooling shroud in the chassis ensure that the c...

Страница 34: ...annel DIMM operating voltage system profile selected for example Performance Optimized Custom or Dense Configuration Optimized maximum supported DIMM frequency of the processors The system contains 24 memory sockets split into two sets of 12 sockets one set per processor Each 12 socket set is organized into four channels In each channel the release levers of the first socket are marked white the s...

Страница 35: ...llows Processor 1 channel 0 slots A1 A5 and A9 channel 1 slots A2 A6 and A10 channel 2 slots A3 A7 and A11 channel 3 slots A4 A8 and A12 Processor 2 channel 0 slots B1 B5 and B9 channel 1 slots B2 B6 and B10 channel 2 slots B3 B7 and B11 channel 3 slots B4 B8 and B12 35 ...

Страница 36: ...l For example if you populate socket A1 for processor 1 then populate socket B1 for processor 2 and so on Memory modules of different sizes can be mixed provided that other memory population rules are followed for example 2 GB and 4 GB memory modules can be mixed Populate four DIMMs per processor one DIMM per channel at a time to maximize performance If memory modules with different speeds are ins...

Страница 37: ...to the mirrored copy This ensures SDDC and multi bit protection Memory installation guidelines Memory modules must be identical in size speed and technology DIMMs installed in memory sockets with white release tabs must be identical and similar rule applies for sockets with black and green release tabs This ensures that identical DIMMs are installed in matched pairs for example A1 with A2 A3 with ...

Страница 38: ...and out on the ejectors on each end of the socket until the memory module pops out of the socket Figure 11 Removing and Installing a Memory Module 1 memory module 2 memory module socket ejectors 2 3 alignment key 6 Install memory module blanks in vacant memory module socket s to ensure proper system cooling 7 Install the cooling shroud 8 Close the system 9 Reconnect the system to its electrical ou...

Страница 39: ...wn on the memory module with your thumbs until the socket levers latch into a locked position When the memory module is properly seated in the socket the levers on the memory module socket align with the levers on the other sockets that have memory modules installed 8 Repeat step 4 through step 7 of this procedure to install the remaining memory modules 9 Replace the cooling shroud 10 Close the sy...

Страница 40: ...e of the hard drive slot Figure 12 Removing and Installing a 2 5 Inch Hard Drive Blank Back 1 hard drive blank back Installing A 2 5 Inch Hard Drive Blank Back Insert the hard drive blank into the hard drive slot until it clicks into place Removing A 3 5 Inch Hard Drive Blank CAUTION To maintain proper system cooling all empty hard drive slots must have drive blanks installed 1 If installed remove...

Страница 41: ... management software prepare the hard drive for removal Wait until the indicators on the hard drive carrier signal that the hard drive can be removed safely For more information see the documentation for the storage controller If the hard drive is online the green activity fault indicator flashes as the drive is turned off When the hard drive indicators are off the hard drive is ready for removal ...

Страница 42: ...artially installed carrier can damage the partially installed carrier s shield spring and make it unusable CAUTION To prevent data loss ensure that your operating system supports hot swap drive installation See the documentation supplied with your operating system CAUTION When a replacement hot swappable hard drive is installed and the system is powered on the hard drive automatically begins to re...

Страница 43: ...r product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Insert the hard drive into the hard drive carrier with the connector end of the hard drive toward the back 2 Align the screw holes on the hard drive with...

Страница 44: ...rized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION The cooling fans are hot swappable To maintain proper cooling while the system is on replace only one fan at a time CAUTION Do not oper...

Страница 45: ...ace 4 Close the system Removing The Cooling Fan Assembly CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follo...

Страница 46: ...ot device security key or mass storage device The USB connector must be enabled by the Internal USB Port option in the Integrated Devices screen of the System Setup To boot from the USB memory key configure the USB memory key with a boot image and then specify the USB memory key in the boot sequence in the System Setup NOTE To locate the internal USB connector J_USB_INT on the system board see Sys...

Страница 47: ...covered by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 If installed remove the fu...

Страница 48: ...red by your warranty Read and follow the safety instructions that came with the product CAUTION Do not use your system without the PCIe card holder installed The PCIe card holder is necessary to ensure proper system cooling 1 Turn off the system including any attached peripherals and disconnect the system from its electrical outlet 2 Open the system 3 Align the PCIe card holder with the projection...

Страница 49: ...ct the system from the electrical outlet and peripherals 2 Open the system 3 To open the PCIe card holder latch press the tab 4 To close the PCIe card holder latch rotate the latch clockwise until it locks NOTE Before installing a full length PCIe card the PCIe card holder latch must be closed When the full length PCIe card is installed open the PCIe card holder latch Before removing the full leng...

Страница 50: ...ket toward the front of the chassis to release it from the chassis 6 Lift the cable retention bracket out of the chassis Figure 21 Removing and Installing the Cable Retention Bracket 1 alignment pins 2 2 tab 3 cable retention bracket Installing The Cable Retention Bracket CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repa...

Страница 51: ...Low Profile Half Length x8 x16 1 3 Processor 2 Low Profile Half Length x8 x16 2 4 Processor 2 Standard Height Full Length x16 x16 2 5 Processor 1 Standard Height Full Length x8 x16 3 alternate 6 Processor 1 Standard Height Full Length x16 x16 NOTE To use PCIe slots 1 through 4 on the riser both the processors must be installed NOTE DR4100 does not support riser 3 default NOTE The expansion card sl...

Страница 52: ...outlet and peripherals 2 Open the system 3 Disconnect any cables connected to the expansion card 4 Lift the expansion card latch out of the slot 5 Grasp the expansion card by its edges and remove it from the expansion card connector 6 If you are removing the card permanently install a metal filler bracket over the empty expansion slot opening and close the expansion card latch NOTE You must instal...

Страница 53: ...pport team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and ...

Страница 54: ...d follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 Disconnect any cables connected to the expansion card 4 Remove the expansion card riser 5 Press tab A and ...

Страница 55: ...ized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Unpack the expansion card and prepare it for installation For instructions see the documentation accompanying the card 2 Turn off the system including any attached peripherals and disconnect the sys...

Страница 56: ... as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE The expansion card riser 1 can be used only when both the processors are installed 1 Turn off the system including any attached p...

Страница 57: ...n Card Riser 1 1 expansion card slot 1 2 expansion card slot 2 3 expansion card slot 3 Figure 26 Removing and Installing the Expansion Card Riser 2 1 expansion card riser 2 2 riser guide back 3 expansion card riser 2 connector 4 riser guide front 57 ...

Страница 58: ... Card Riser 2 1 chassis intrusion switch 2 expansion card slot 4 3 expansion card slot 5 Figure 28 Removing and Installing the Expansion Card Riser 3 1 riser guide front 2 expansion card riser 3 3 expansion card riser 3 connector 4 riser guide back 58 ...

Страница 59: ...on the system board 3 Lower the expansion card riser into place until the expansion card riser is fully seated in the connector 4 Close the system 5 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals 6 Install any device drivers required for the card as described in the documentation for the card Internal Dual SD Module NOTE When the Redundancy ...

Страница 60: ...ull the dual SD module to remove it from the system board 7 Replace the expansion card riser 3 and if applicable replace the card s in the riser 8 Close the system 9 Reconnect the system to its electrical outlet and turn the system on including any attached peripherals Figure 30 Removing and Installing the Internal Dual SD Module 1 blue pull tab 2 SD card 1 3 SD card 2 4 dual SD module 5 connector...

Страница 61: ...or an integrated controller card that provides the integrated storage subsystem for your system s internal hard drives The controller supports SAS and SATA hard drives and also enables you to set up the hard drives in RAID configurations as supported by the version of the storage controller included with your system Removing The Integrated Storage Controller Card CAUTION Many repairs may only be d...

Страница 62: ... to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system 3 Remove the cooling shroud 4 Remove the expansion card riser 1 5 Align one end of the card with the card holder on the system b...

Страница 63: ...ipherals and disconnect the system from the electrical outlet and peripherals 2 Open the system 3 If installed remove expansion card s from the expansion card riser 2 4 Using a 2 Phillips screwdriver loosen the two captive screws that secure the network daughter card to the system board 5 Hold the network daughter card by the edges on either side of the touch point and lift to remove it from the c...

Страница 64: ...Removing A Processor CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came ...

Страница 65: ...trong pressure Be aware that the release lever can spring up suddenly if not firmly grasped 8 Position your thumb firmly over the processor socket release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab 9 Similarly position your thumb firmly over the processor socket release lever near the lock icon and release the lever from the...

Страница 66: ... and can be permanently damaged Be careful not to bend the pins in the socket when removing the processor out of the socket 11 Lift the processor out of the socket and leave the release lever up so that the socket is ready for the new processor NOTE If you are permanently removing a processor you must install a processor DIMM blank in the vacant socket to ensure proper system cooling The processor...

Страница 67: ...ne or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product NOTE If you are installing a single processor it must be installed in socket CPU1 1 Before upgrading your system download the latest system BIOS version from support dell com and follow the instructions in...

Страница 68: ... release lever near the lock icon until it is locked in position 11 Similarly rotate the socket release lever near the unlock icon until it is locked in position 12 Using a clean lint free cloth remove the thermal grease from the heat sink CAUTION Applying too much thermal grease can result in excess grease coming in contact with and contaminating the processor socket 13 Open the grease applicator...

Страница 69: ...ing the iDRAC settings For more information on iDRAC settings see the iDRAC7 User s Guide at dell com support manuals Removing An AC Power Supply CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due t...

Страница 70: ...ully seated and the release latch snaps into place NOTE If you unlatched the cable management arm re latch it For information about the cable management arm see the system s rack documentation 4 Connect the power cable to the power supply and plug the cable into a power outlet CAUTION When connecting the power cable secure the cable with the strap NOTE When installing hot swapping or hot adding a ...

Страница 71: ... only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Turn off the system includ...

Страница 72: ... properly 14 Enter the correct time and date in the System Setup Time and Date fields 15 Exit the System Setup Hard Drive Backplane The DR4100 system supports a 3 5 inch x12 SAS backplane and a 2 5 inch x2 SAS backplane back Removing The Hard Drive Backplane CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authori...

Страница 73: ...onnect the SAS data signal and power cable s from the backplane 8 Press the release tabs and slide the backplane upward Figure 39 Removing and Installing the 3 5 Inch x12 SAS Backplane 1 release tabs 2 2 pass through I2C cable 3 left control panel cable 4 I2C cable 5 power cable A 6 USB cable 7 SAS cables 3 8 power cable B 9 front I O cable 10 right control panel cable 11 x12 hard drive backplane ...

Страница 74: ...age due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Use the hooks at the base of the chassis as guides to align the hard drive backplane 2 Slide down the hard drive backplane until the release tabs snap into place 3 Connect the SAS data signal and power cable s to the backplane 4 Replace the coolin...

Страница 75: ...including any attached peripherals and disconnect the system from the electrical outlet 2 Open the system CAUTION To prevent damage to the drives and backplane you must remove the hard drives from the system before removing the backplane CAUTION You must note the number of each hard drive and temporarily label them before removal so that you can replace them in the same locations 3 Remove both har...

Страница 76: ... 2 6 SAS cable 7 release pin Figure 42 Cabling Diagram Optional 2 5 Inch x2 Hard Drive Backplane back 1 PCIe card holder 2 hard drive backplane back 3 system board 4 integrated storage controller card 5 SAS connector on the system board 6 cable retention bracket 7 x12 or x24 hard drive backplane 76 ...

Страница 77: ... electrical outlet and turn the system on including any attached peripherals I O Panel Removing The I O Panel CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized b...

Страница 78: ...ont bezel 2 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet and peripherals 3 Open the system 4 Fold the label around the cable 5 Push the cable until the cable passes completely through the channel CAUTION To prevent damage to the I O cable you must release the locking tab before removing or installing the I O cable from the connector on...

Страница 79: ...upply the recovery key when you restart your system or program before you can access the encrypted data on your hard drives 1 Turn off the system including any attached peripherals and disconnect the system from the electrical outlet 2 If installed remove the front bezel 3 Open the system 4 Remove the following a cooling shroud b cooling fan assembly c power supply s d all expansion card risers e ...

Страница 80: ...tton while removing the system board from the chassis CAUTION Do not lift the system board assembly by grasping a memory module processor or other components 7 Grasp the system board holder lift the blue release pin and slide the system board toward the front of the system Figure 44 Removing and Installing the System Board 1 system board 2 system board holder 3 release pin 80 ...

Страница 81: ...ocessors s processor blank s b memory modules and memory module blanks c network daughter card CAUTION Do not lift the system board assembly by grasping a memory module processor or other components CAUTION Take care not to damage the system identification button while placing the system board into the chassis 3 Hold the touch points and lower the system board into the chassis 4 Push the system bo...

Страница 82: ...82 ...

Страница 83: ...securely attached to the external connectors on your system before troubleshooting any external devices Troubleshooting The Video Subsystem 1 Check the system and power connections to the monitor 2 Check the video interface cabling from the system to the monitor 3 Run the appropriate diagnostic test If the tests run successfully the problem is not related to video hardware If the tests fail see Ge...

Страница 84: ... the device with a comparable device 4 Turn on the system and the serial device If the problem persists see Getting Help Troubleshooting A NIC 1 Run the appropriate diagnostic test See Using System Diagnostics for available diagnostic tests 2 Restart the system and check for any system messages pertaining to the NIC controller 3 Check the appropriate indicator on the NIC connector If the link indi...

Страница 85: ...ponents you removed in step 3 6 Close the system 7 Turn on the system and attached peripherals If the system does not start properly see Getting Help 8 If the system starts properly shut down the system and reinstall all of the expansion cards that you removed 9 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help Troubleshooting ...

Страница 86: ...isconnect it from the electrical outlet for at least one hour 3 Reconnect the system to the electrical outlet and turn on the system 4 Enter the System Setup If the date and time are not correct in the System Setup check the SEL for system battery messages If the problem is not resolved see Getting Help NOTE Some software may cause the system time to speed up or slow down If the system seems to op...

Страница 87: ... the system If the problem persists see Getting Help Troubleshooting System Memory CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by yo...

Страница 88: ...N Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product 1 Enter th...

Страница 89: ...may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by Dell is not covered by your warranty Read and follow the safety instructions that came with the product CAUTION This troubleshoot...

Страница 90: ...ll expansion cards installed in the system 11 Close the system 12 Reconnect the system to the electrical outlet and turn on the system and attached peripherals 13 Run the appropriate diagnostic test For more information see Using System Diagnostics If the tests fail see Getting Help 14 For each expansion card you removed in step 10 perform the following steps a Turn off the system and attached per...

Страница 91: ...n see Using System Diagnostics If a problem is still indicated see Getting Help Troubleshooting Processors CAUTION Many repairs may only be done by a certified service technician You should only perform troubleshooting and simple repairs as authorized in your product documentation or as directed by the online or telephone service and support team Damage due to servicing that is not authorized by D...

Страница 92: ...92 ...

Страница 93: ...evice s View status messages that inform you if tests are completed successfully View error messages that inform you of problems encountered during testing When To Use The Embedded System Diagnostics If a major component or device in the system does not operate properly running the embedded system diagnostics may indicate component failure Running The Embedded System Diagnostics The embedded syste...

Страница 94: ...iew of the system performance Event Log Displays a time stamped log of the results of all tests run on the system This is displayed if at least one event description is recorded For information about embedded system diagnostics see the Dell Enhanced Pre boot System Assessment User Guide at dell com support manuals 94 ...

Страница 95: ...System Board Jumper Settings Jumper Setting Description PWRD_EN default The password feature is enabled pins 4 6 The password feature is disabled pins 2 4 iDRAC local access is unlocked at the next AC power cycle NVRAM_CLR default The configuration settings are retained at system boot pins 1 3 The configuration settings are cleared at the next system boot pins 3 5 95 ...

Страница 96: ... drive SATA connector 3 J_SATA_TBU Tape backup unit SATA connector 4 J_BP0 Optical drive power connector 5 J_TBU Tape backup unit power connector 6 J_PS1 PSU 1 power connector 7 J_IDSDM Internal dual SD module connector 8 J_NDC Network daughter card connector 9 J_RISER_3A Riser 3 connector 10 J_RISER_3B Riser 3 connector 11 J_USB USB connector 96 ...

Страница 97: ...PU2 Processor socket 2 27 B10 B6 B2 B9 B5 B1 Memory module sockets 28 J_BP3 Backplane power connector 29 J_BP_SIG3 Backplane signal connector 3 30 J_FAN2U_6 Cooling fan connector 31 J_BP_SIG2 Backplane signal connector 2 32 J_FAN2U_5 Cooling fan connector 33 J_BP2 Backplane power connector 34 J_FAN2U_4 Cooling fan connector 35 A10 A6 A2 A9 A5 A1 B3 B7 B11 B4 B8 B12 Memory module sockets 36 J_FAN2U...

Страница 98: ...m the electrical outlet 2 Open the system 3 Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4 4 Close the system The existing passwords are not disabled erased until the system boots with the Jumper on pins 2 and 4 However before you assign a new system and or setup password you must move the jumper back to pins 4 and 6 NOTE If you assign a new system and or setup passwo...

Страница 99: ...h a phase to phase voltage not exceeding 230 V 100 240 V AC autoranging 50 60 Hz Battery 3 V CR2032 Lithium coin cell Expansion Bus Bus type PCI Express Generation 3 Expansion slots using riser card Riser 1 Slot 1 One half height low profile x8 link Slot 2 One half height low profile x8 link Slot 3 One half height low profile x8 link Riser 2 Slot 4 One full height full length x16 link NOTE To use ...

Страница 100: ...rd drive slots 0 through 11 and 12 through 13 Connectors Back NIC Four 10 100 1000 Mbps or two 10 100 1000 Mbps and two 100 Mbps 1 Gbps 10 Gbps Serial 9 pin DTE 16550 compatible USB Two 4 pin USB 2 0 compliant Video 15 pin VGA Front USB One 4 pin USB 2 0 compliant Video 15 pin VGA Internal USB One 4 pin USB 2 0 compliant Internal Dual SD Module Two optional flash memory card slots with the interna...

Страница 101: ... de rate maximum allowable dry bulb temperature by 1 C per 125 m above 950 m 1 F per 228 ft Expanded Operating Temperature Restrictions Do not perform a cold startup below 5 C The operating temperature specified is for a maximum altitude of 3048 m 10 000 ft 130 W 4 core processor is not supported Redundant power supplies are required Non Dell qualified peripheral cards and or peripheral cards grea...

Страница 102: ...is reduced by 1 C 175 m 1 F 319 ft above 950 m 3 117 ft 40 C to 45 C 104 F to 113 F Maximum temperature is reduced by 1 C 125 m 1 F 228 ft above 950 m 3 117 ft Particulate Contamination NOTE This section defines the limits to help avoid IT equipment damage and or failure from particulates and gaseous contamination If it is determined that levels of particulates or gaseous pollution are beyond the ...

Страница 103: ...nd non data center environments Air must be free of corrosive dust Residual dust present in the air must have a deliquescent point less than 60 relative humidity Gaseous Contamination NOTE Maximum corrosive contaminant levels measured at 50 relative humidity Copper Coupon Corrosion Rate 300 Å month per Class G1 as defined by ANSI ISA71 04 1985 Silver Coupon Corrosion Rate 200 Å month as defined by...

Страница 104: ...104 ...

Страница 105: ...nent number number or location bay Error Code Message Information AMP0302 Message The system board name current is greater than the upper warning threshold Details System board name current is outside of the optimum range Action 1 Review system power policy 2 Check system logs for power related failures 3 Review system configuration changes 4 If the issue persists see Getting Help AMP0303 Message ...

Страница 106: ...er cycled the system Details The operating system or an application failed to communicate within the time out period The system was power cycled Action Check the operating system application hardware and system event log for exception events BAT0002 Message The system board battery has failed Details The system board battery is either missing or bad Action See Getting Help BAT0017 Message The name...

Страница 107: ...essor installation If present re seat the processor CPU0204 Message CPU number name voltage is outside of range Details Voltages outside the allowable range may damage electrical components or may cause the system to shutdown Action 1 Turn off the system and remove input power for one minute 2 Ensure the processor is seated correctly 3 Reapply input power and turn on the system 4 If the issue pers...

Страница 108: ...ystem 5 If the issue persists see Getting Help CPU0703 Message CPU bus initialization error detected Details System event log and operating system logs may indicate that the exception is external to the processor Action 1 Check system and operating system logs for exceptions If no exceptions are found continue 2 Turn off the system and remove input power for one minute 3 Ensure the processor is se...

Страница 109: ...necessary for proper operation System functionality may be degraded Action Reinstall or reconnect the hardware HWC2003 Message The storage name cable is not connected or is improperly connected Details The cable may be necessary for proper operation System functionality may be degraded Action Check if the cable is present then reinstall or reconnect HWC2005 Message The system board name cable is n...

Страница 110: ...ion Details The memory may not be operational This an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the issue persists see Getting Help MEM0702 Message Correctable memory error rate exceeded for location Details The memory may not be operational This an early indicator of a possible future uncorrectable error Action Re seat the memory modules If the ...

Страница 111: ...e device PCI1308 Message A PCI parity error was detected on a component at bus bus device device function func Details System performance may be degraded PCI device may fail to operate or system may fail to operate Action Cycle input power update component drivers if device is removable reinstall the device PCI1320 Message A bus fatal error was detected on a component at bus bus device device func...

Страница 112: ...Getting Help PDR1016 Message Drive number is removed from disk drive bay bay Details The controller detected that the drive was removed Action Verify drive installation Re seat the failed drive If the issue persists see Getting Help PST0128 Message No memory is detected Details System BIOS was unable to detect memory in the system Action Re seat the memory modules If the issue persists see Getting...

Страница 113: ...all matched power supplies and review proper configuration in this manual PSU0016 Message Power supply number is absent Details The power supply has been removed or has failed Action 1 Remove and reinstall the power supply 2 Check cables and subsystem components in the system for damage 3 If the issue persists see Getting Help PSU0031 Message Cannot communicate with power supply number Details The...

Страница 114: ...r voltage fault detected on power supply number Action Check input power or reinstall the power supply If the issue persists see Getting Help PSU0036 Message An over current fault detected on power supply number Details This failure may be the result of an electrical issue with cables or subsystem components in the system Action 1 Remove and reinstall the power supply 2 Check cables and subsystem ...

Страница 115: ...wer capacity has changed Details The system may power down or operate in a performance degraded state Action Check the event log for power supply failures Review system configuration and power consumption and upgrade or install power supplies accordingly PWR1005 Message The system performance degraded because the user defined power capacity has changed Details The user defined power settings have ...

Страница 116: ... is offline Details The SD card module is installed but may be improperly installed or configured incorrectly Action Reinstall the SD module RFM2004 Message Failure detected on Internal Dual SD Module name Details The SD card module is installed but improperly configured or failed to initialize Action Reinstall the SD module and remove and reinstall SD cards RFM2006 Message Internal Dual SD Module...

Страница 117: ...the system event log fails to initialize platform status and failure events are not captured Some management software do not report platform exceptions Action Reboot the management controller or iDRAC Cycle system input power If problem persists call support SEL1204 Message An unknown system hardware failure detected Details If the system event log failed to initialize platform status and failure ...

Страница 118: ...ions occur consecutively the system may power down in fail safe mode Action 1 Review system logs for power supply exceptions 2 Re configure the system to minimum configuration inspect and reinstall system cables 3 If the issue persists see Getting Help Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task For example befor...

Страница 119: ...tware generates alert messages for your system Alert messages include information status warning and failure messages for drive temperature fan and power conditions For more information see the systems management software documentation 119 ...

Страница 120: ...120 ...

Страница 121: ... system documentation NOTE For all Virtualization documents go to dell com virtualizationsolutions NOTE For all Dell OpenManage documents go to dell com openmanagemanuals NOTE For all operating system documents go to dell com operatingsystemmanuals NOTE For all storage controllers and PCIe SSD documents go to dell com storagecontrollermanuals You product documentation includes Getting Started Guid...

Страница 122: ...f you have feedback for this document write to documentation_feedback dell com Alternatively you can click on the Feedback link in any of the Dell documentation pages fill up the form and click Submit to send your feedback 122 ...

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