Support Notifications
Learn how to disable and enable support notifications.
Topics:
•
•
Disable support notifications
To avoid unnecessarily alerting Customer Support of an outage, disable support notifications before starting procedures that
disconnect a node by powering down or rebooting.
Steps
1. In PowerStore Manager, go to
Settings
>
Support
>
Disable Support Notifications
.
2. Click the checkbox for the appliance that you are servicing.
3. Click
Modify
.
4. Click the
Enable Maintenance Mode
checkbox.
5. In the
Maintenance Window Duration (in hours)
field, type a number of hours that will be longer than the time of the
procedure.
6. Click
Apply
.
Results
On the
Disable Support Notifications
screen for the appliance, the
Maintenance Mode
column will show "Enabled," and
End
Time (on Cluster)
will show the time when the system will resume sending support notifications.
Enable support notifications
Enable support notifications when you have finished servicing an appliance.
Steps
1. In PowerStore Manager, go to
Settings
>
Support
>
Disable Support Notifications
.
2. Click the checkbox for the appliance that you are servicing.
3. Click
Modify
.
4. Clear the
Enable Maintenance Mode
checkbox.
5. Click
Apply
.
Results
On the
Disable Support Notifications
screen for the appliance, the
Maintenance Mode
column will show "Disabled."
E
Support Notifications
129