Data collection
Learn how to collect support materials to help troubleshoot the appliances in your system.
Topics:
•
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Support materials collection
You can collect support materials to help troubleshoot the appliances in your system.
Depending on the option you choose, support materials can include system logs, configuration details, and other diagnostic
information. Use this information to analyze performance issues, or send it to your service provider so they can diagnose and
help you resolve the issues. This process does not collect user data.
You can collect support materials for one or more appliances. When you start a collection, data is always collected at the
appliance level. For example, if you request a collection for a volume, the system collects support materials for the appliance
that contains the volume. If you request a collection for multiple volumes, the system collects support materials for all appliances
that contain the volumes.
You can also include additional information in the support materials collection from
Advanced collection options
. Collecting
additional information can take longer than the default support materials collection and the size of the data collection will be
much larger. Select this option if your service provider requests it. By default the support materials collection uses the
essentials
profile. Use the
svc_dc
service script to collect support materials for other profiles. See the PowerStore Service Scripts Guide
for more information about the
svc_dc
service script and the available profiles.
NOTE:
The system can run only one collection job at a time.
You can perform the following actions on a collection of support materials:
●
View information about existing collections.
●
Upload a collection to support, if remote support through Secure Remote Services is enabled.
●
Download a collection to a local client.
●
Delete a collection.
NOTE:
Some of these operations might not be available if the cluster is operating in a degraded state.
Collect support materials
Steps
1. Select the
Settings
icon, and then select
Gather Support Materials
in the
Support
section.
2. Click
Start Collection
.
3. Select the type of support data needed and the appliances for which to collect support information.
4. Write a description of the collection. This description is displayed in the list of support materials on the
Support Materials
page and can help you recognize the collection.
5. Optional: Select
Send to Support
if you want the system to automatically send the collection to Dell EMC Support when
the job completes. This option is only enabled when remote support through Secure Remote Services is enabled on the
system. You can also send the collection to Dell EMC Support at a later time.
6. Select
Recent Jobs
to monitor the support collection job.
Results
When the job completes, the system posts the job information, including its status, on the
Support Materials
page.
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