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I-Class

6

Troubleshooting

6.1 Problem Resolution

When a problem is encountered, the information in this section will help resolve it. Locate
the description of the problem to find an appropriate solution. For problems that are
accompanied by a displayed message, see Section 6.1.2.



Note: If you have questions, or if problems persist, contact a qualified technician or

Datamax-O’Neil

Technical Support.

6.1.1 General Resolutions

The following table lists problems that may not be accompanied by a displayed message:

If experiencing this

problem…

Try this solution…

Cannot communicate
through the parallel

port:

Send a format to the printer then observe the Ready Indicator

– If the indicator does not flash, check the parallel cable type;
also check the protocol and port settings of the printer and

host.

Cannot load media
through the cutter:

WARNING! Use extreme care. Turn OFF and unplug the

printer before proceeding.

Ensure the cutter and its cable are properly installed and
connected to the printer – Plug in and turn ON the printer. You

should hear the blade cycle; otherwise, call for service.

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Содержание I-class series

Страница 1: ...Operator s Manual ...

Страница 2: ...all warning instruction labels on the printer Install the printer on a flat firm surface Do not place the printer on or near a heat source To protect your printer from overheating make sure no openings on the printer are blocked Never insert anything into the ventilation slots and openings of the printer Do not use the printer near water or spill liquid into it Ensure that the AC power source matc...

Страница 3: ...ormats refer to the instructions provided with your labeling software or if you wish to write custom programs a copy of the Class Series 2 Programmer s Manual can be found on the Accessories CD As detailed below each model offers many standard and optional features to meet all your label generation needs 1 1 1 Standard Features The model number located on the back of the unit defines many of the p...

Страница 4: ...ptional Features available except as noted The following optional features are offered for the printer Cutter Light Duty A rotary mechanism that cuts material with a maximum thickness of 005 inches 127 mm in lengths as small as 1 25 inches 31 8 mm An adjustable collection tray 200 label capacity can also be added Cutter Standard Duty A rotary mechanism that cuts material with a maximum thickness o...

Страница 5: ... Real Time Clock keeps the time and date for labeling functions GPIO Port controls print functions via an external device e g a label applicator ILPC Fonts optional extends printing capabilities with CG Times Kanji Gothic B Simplified Chinese GB Korean Hangul scalable fonts MCL Serial Port optional allows use with MCL application programs and firmware Internal Rewinder An internal device capable o...

Страница 6: ...ared to most direct thermal media Twinax Coax Interface A slide in circuit card that provides connectivity to AS 400 and System 3X Twinax host systems or 3270 type host systems cabling included USB Port A slide in circuit card that provides a Universal Serial Bus Version 1 1 interface for Windows printing environments Option Installation Experience levels for option installations are detailed belo...

Страница 7: ...nstaller Peel and Present Mechanism Operator Present Sensor Operator RFID Ready DMX Certified Technician RS 422 Serial Interface DMX Certified Technician Thermal Transfer Operator Twinax Coax Interface DMX Certified Technician USB Port DMX Certified Technician ...

Страница 8: ...ify the shipping company before acceptance Complete the steps below to ready the printer for use A With the arrow pointing upward open the box B Remove Accessories Box C Tilt the box sideways and then slide out the printer D Place the printer in an upright position and remove the packing foam bag and tape Note Save the carton and packaging materials for future use ...

Страница 9: ...rd Accessories CD Any special or additionally purchased items 2 1 2 Additional Requirements Other items can also be needed for operation An interface cable see Section 3 1 1 Applicable media see Section 7 3 Applicable software consult the Accessories CD ROM and see Appendix E for details or refer to your dealer or Datamax O Neil for information ...

Страница 10: ...an appropriate interface cable from the host to the printer see Section 3 1 1 C Turn ON the Host Computer D Ensure that the printer s Power On Off Switch is in the OFF position Connect the AC Power Cord to the AC Power Connector and then plug the AC Power Cord into a properly grounded AC Outlet Note When interfacing ensure AC power has been turned OFF and always apply power to the Host before the ...

Страница 11: ...interface has two menu selectable modes of operation Unidirectional mode is forward channel communication and requires a Centronics cable with a 36 pin male connector Bidirectional mode is IEEE 1284 Compliant using forward and reverse channel communications and requires an IEEE 1284 cable with a Centronics 36 pin male connector Serial Port The serial interface supports RS 232C and if equipped opti...

Страница 12: ...de outward and then rotate it downward D If using roll media on a 1 5 inch 38mm core grasp then pull firmly outward to remove the 3 Inch Media Hub otherwise go to Step E 1 5 Inch Media Hub 3 Inch Media Hub Media Guide Printhead Latch Printhead Assembly E Proceed according to the media type For Roll Media see Section 3 2 1 or For Fan Fold Media see Section 3 2 2 ...

Страница 13: ...edia Guide Backstop Media Hub B Route the Media under the Media Idler through the Media Sensor and then straight out the front of printer Media Idler Media Guide Media Sensor Media C Raise then slide the Media Guide over so that it rests lightly against the edge of the media D Position the Media Sensor see Section 3 3 ...

Страница 14: ...layed press and hold the FEED Key until at least one label gap or mark is advanced see Section 3 5 Printhead Latch Printhead Assembly Note Adjust the Leveling Cam if using narrow media see Section 5 4 1 3 2 2 Loading Fan Fold Media A With the Fan Fold Media source aligned to the Bottom or the Rear Media Slot insert the media If using reflective media be sure that the black mark is facedown Fan Fol...

Страница 15: ...dia Guide over so that it rests lightly against the edge of the media E Position the Media Sensor see Section 3 3 F If using thermal transfer media load ribbon see Section 3 3 otherwise go to Step G G Lower the Printhead Assembly and rotate the Printhead Latch into the locked position Close the cover then turn ON the printer After READY is displayed press and hold the FEED Key until at least one l...

Страница 16: ...b to position the Sensor Eye Mark as described in the table below Afterward if necessary return to the previous section to complete the setup Media Type Sensor Eye Mark Position Die cut Near the middle of the label Notched Centered over the notch Reflective Centered over the black mark Continuous Near the middle of the media Media Sensor Printhead Assembly Sensor Eye Mark Slide Tab Notes 1 For SEN...

Страница 17: ...ad Assembly then up and around the Ribbon Take Up Hub Wind the ribbon several times in a clockwise direction around the Ribbon Take Up Hub to secure it C If loading media return to the media loading instructions otherwise lower the Printhead Assembly and rotate the Printhead Latch into the locked position Ribbon Take Up Hub Printhead Latch Ribbon Idler Ribbon Roll Ribbon Supply Hub Directional Arr...

Страница 18: ...r after changing your media type Ensure that media is loaded and that the Media Sensor is adjusted Then with the printer idle press and hold the FEED Key Allow at least one complete label to advance then release the key Upon successful completion CALIBRATION COMPLETED and then READY will be displayed Notes If UNCALIBRATED is displayed see Section 5 2 If the printer displays CANNOT CALIBRATE or sto...

Страница 19: ...bel counts during batch jobs When in Menu Mode the System Menu and Displayed Messages The Ready Light provides operational state information ON indicates Ready Mode SLOW FLASHING indicates Menu Mode and FAST FLASHING indicates data reception The Stop Light indicates a paused condition The Error Light indicates the following conditions see Section 6 1 2 SLOW FLASHING indicates a Warning and FAST FL...

Страница 20: ...es a soft reset see Section 5 3 1 The MENU Key toggles the Ready and Menu Modes and while in Ready Mode pressing and holding it adjusts the LCD Contrast The TEST Key enters and exits the Test Mode 4 1 3 Menu Mode Configuration Ready Light Flashing The DOWN ARROW Key scrolls to a previous menu item and also decrements numerical values for most menu selections The UP ARROW Key scrolls to the next me...

Страница 21: ...test label quantity except the Configuration Label always one and holding down the key scrolls the quantities The ESCAPE Key exits the Test Mode The TEST Key prints the selected label at the selected quantity During printing this key also cancels the test Pressing and holding it for four seconds initiates printhead cleaning see Section 4 2 2 Note Test Mode functions are disabled while processing d...

Страница 22: ... unauthorized Menu System changes see Section 4 2 5 4 The commands from your host computer may in some cases override the menu settings see Section 4 2 6 for setting controls 5 Depending upon the installed firmware some of the menu selections represented below may not appear in your printer 6 Options or items not detected by the printer may indicate NOT INSTALLED when accessed in the menu 4 2 1 En...

Страница 23: ...ill save these changes or pressing ESC will discard them Note If required a reset will automatically occur The following designations are used throughout the menu listings below Symbol Definition Denotes a firmware default setting or value Denotes a setting can only be changed via the menu 4 2 2 Media Settings The Media Settings menu contains label and ribbon settings and printhead maintenance sel...

Страница 24: ...99 Is the length of travel to detect a TOF gap or mark Note This distance should be 2 5 to 3 times the length of the label PAPER OUT DISTANCE Sets the Out Of Stock fault empty distance where 00 25in 0 99 99 Is the attempted length of feed before empty is declared Note If using clear or translucent media this setting should be longer than the length of the label LABEL WIDTH Sets the maximum printab...

Страница 25: ...ws manual entry of paper gap or mark and empty threshold values SENSOR GAIN Adjusts the sensor sensitivity PRINTHEAD CLEANING Controls the automatic cleaning alert and function where CLEAN HEAD SCHEDULE 000 in 1000 Specifies the amount of media times one thousand that can be used before a print head cleaning warning will be issued If exceeded three times however a fault will be declared Note Zero ...

Страница 26: ...the rate of label movement between printing areas where XXin sec X XX Is the speed setting see Appendix A for the model dependant default and range REVERSE SPEED Controls the rate of label movement during backup positioning where XXin sec X XX Is the speed setting see Appendix A for the default and range SLEW SPEED Controls the rate of label movement between printing areas when using the GPIO opti...

Страница 27: ...l compensations sometimes evident when multiple printers share label formats or for special printer specific formatting adjustments where DARKNESS 32 1 64 Controls the printhead strobe time see HEAT above to fine tune the solid areas of the image CONTRAST 32 1 64 Fine tunes the gray areas of an image ROW ADJUST 000 DOTS XXX XXXX Shifts the vertical SOP position to fine tune the ROW OFFSET setting ...

Страница 28: ...he Present Sensor and the Peel and Present options where MODE Sets the detection method and response of the printer where AUTO Checks for the presence of the sensor and if found the sensor is enabled otherwise the function is ignored ENABLED Enables the sensor If not detected a fault is generated DISABLED Disables the sensor RETRACT DELAY Programs a time delay for retraction of the next label in t...

Страница 29: ...ified SCANNER Controls the Linear Scanner option where MODE Sets the detection method and response of the printer where AUTO Checks for the presence of the scanner If found the scanner is enabled otherwise it will be ignored ENABLED Enables the scanner If not detected a fault will be generated DISABLED Disables the scanner BARCODES Specifies the bar code type s for scanning where Note Enabling onl...

Страница 30: ...ires 25 inches to be readable Note This distance should not exceed 50 of the measured bar code height REDUNDANCY LEVEL Ensures bar code integrity by specifying a consecutive number of identical decodes where READ BARCODE 3X Sets a valid read count requirement 1X 6X to pass the bar code e g 3X must return three identical decodes Note High redundancy rates and fast print speeds may cause erroneous r...

Страница 31: ...re 1 10in 110 4 00 Is the inlay location as referenced from the leading edge of the tag moving in the direction of print HF SETTINGS Sets the HF RFID encoding settings where TAG TYPE Selects the tag type where ISO 15693 TI PHILIPS ST LRI512 ST LRI64 Is the type to be encoded AFI VALUE Sets the Application Family Identifier value where 00 HEX Is the value 00 FF AFI LOCK Locks the AFI value where DI...

Страница 32: ...T Allows tag data erasure when errors are detected where DISABLED Keeps data ENABLED Erases bad data UHF SETTINGS Sets the UHF RFID encoding settings where TAG TYPE Selects the tag type where GEN 2 EPC 0 EPC 0 MATRICS EPC 0 IMPINJ EPC 1 UCODE EPC 1 19 EM 4022 4222 Is the type to be encoded TAG DATA SIZE Sets the tag data size where 96 BIT Selects 96 bits 64 BIT Selects 64 bits POWER ADJUST dBMs Ad...

Страница 33: ...riting data BOTH Allows both Permalock and PWD Lock to be used PAD TRUNC EPC DATA Allows padding or truncating of data with nulls represented as 00 in order to fit the selected EPC Tag Data Size where DISABLED Does not pad or truncate data LEADING Adds nulls to the front left of the data if less than the size or cuts the data if greater TRAILING Adds nulls to the end right of the data if less than...

Страница 34: ...estored where YES Restores the default settings NO Exits the menu item without changing the current settings GPIO PORT Controls the GPIO operation where GPIO DEVICE Sets the GPIO option to work with a specific device type where APPLICATOR Enables parameters for related label applicator functions Completion upon last SOP de asserts Data Ready DRDY FEED allowed at any time and DRDY upon PAUSE APPLIC...

Страница 35: ...pulse upon completion HIGH PULSE Outputs a high pulse upon completion ACTIVE LOW Outputs a logic low upon completion ACTIVE HIGH Outputs a logic high upon completion RIBBON LOW Sets the low ribbon signal as determined by RIBBON LOW OPTIONS see Section 4 2 2 where ACTIVE LOW Outputs a logic low when the roll reaches the setting ACTIVE HIGH Outputs a logic high when the roll reaches the setting SLEW...

Страница 36: ...perating control and formatting functions Menu Item Details CONFIGURATION FILE Controls the creation storage and recall of printer configuration files see Appendix D where RESTORE AS CURRENT Lists the files available and then after selection reconfigures the printer according to that file SAVE SETTING AS Saves the effective configuration of the printer to a named file of up to nineteen characters ...

Страница 37: ...ed for single byte fonts unless otherwise specified in DPL where PC 850 MULTILINGUAL Is the selected code page for details see the Class Series 2 Programmer s Manual DOUBLE BYTE SYMBOLS Selects the code page see the Class Series 2 Programmer s Manual used for the ILPC option unless otherwise specified where UNICODE Selects Unicode including Korean GB Selects Government Bureau Industry Standard Chi...

Страница 38: ... hardware and software feature level of the printer where Identifies the unique key number of the printer in the form vvvv wwxx yyyyyy zzz Where vvvv Represents the printer model number wwxx Represents the hardware and software levels where ww Represents the main logic card type PA CCA 51 2178 XX or TB CCA 51 2301 XX xx Represents the software feature level 10 Standard DPL 11 4208 20 Internal CG T...

Страница 39: ...r codes and graphics are printed where XOR Does not print intersecting areas for example OPAQUE Overwrites intersecting areas with those last formatted for example TRANSPARENT Prints intersecting areas for example LABEL ROTATION Allows the label format to be rotated 180 degrees where DISABLED Prints formats without rotation ENABLED Prints flipped formats IMAGING MODE Determines the process used to...

Страница 40: ...ord requirement for menu and test entries MODIFY PASSWORD Modifies the four digit password required when security is enabled where MODIFY PASSWORD CANCEL KEY YES Enters the password after confirmation otherwise press the ESC Key to keep the current password Note The default password is 0000 UNITS OF MEASURE Sets the measurement standard for the printer where IMPERIAL Uses inches METRIC Uses millim...

Страница 41: ...t occurs at the default setting ROW EMULATION Allows the row dot count to be adjusted where XXX DOTS XXX XXX Selects the number of dots per inch or mm in which to print the format reducing or enlarging it from top to bottom see Appendix B for range and Section 7 1 for dot size Note No adjustment occurs at the default setting SOP EMULATION Allows SOP functions with backward compatibility when print...

Страница 42: ...nts where STANDARD FONTS Prints using a standard internal font see the Class Series 2 Programmer s Manual CGTIMES Prints using the CG Times font USER ID S50 Prints using a downloaded font LABEL STORE Determines the data content when retrieving stored label formats where STATE FIELDS Recalls the printer state i e heat speeds etc and the formatting commands for the stored label FIELDS ONLY Recalls t...

Страница 43: ...reprinting is optional press NO to reprint or press YES to cancel the reprint and press YES again to cancel the batch Note Linear Scanner or RFID required DELAYED SCAN FAULT Increases throughput when bar codes reside near the trailing edge of the label in the direction of FEED Notes 1 Linear Scanner or RFID required 2 If unreadable the fault will occur after the next label prints 3 The label immed...

Страница 44: ...ater than 1 one counts are valid only when Linear Scanner or RFID equipped BACKFEED ON CLEAR Determines positioning after a fault is cleared where DISABLED No label positioning occurs as the location is assumed correct Note If reloading the user must place media at the SOP position ENABLED Automatically positions the label SCL FONT BOLD FACTOR Sets a scalable font boldfacing amount where 01 1 36 I...

Страница 45: ... is not used PARITY Sets word parity where NONE Uses parity ODD Uses odd parity EVEN Uses even parity DATA BITS Sets Word length where 8 7 8 Is the number of bits in the word STOP BITS Sets the number of stop bits where 1 1 2 Is the stop bit count SERIAL PORT B Controls the RS 232 communications settings for optional Serial Port B see SERIAL PORT A Note The maximum baud is 38 4K BPS SERIAL PORT C ...

Страница 46: ... Parallel Port B see PARALLEL PORT A Note The default setting is BIDIRECTIONAL NIC ADAPTER Controls the communications settings for the network interface where QUICK SETUP Note Only when equipped with DMXNetII or DMXrfNetII Selects settings to configure basic Wired or WiFi operations where WIRED DHCP Selects Wired operation where WIRED DHCP CANCEL KEY YES Returns the NIC Adapter to defaults then s...

Страница 47: ...the current settings WLAN Controls the communications settings for the optional DMXrfNetII Card where MODE Selects between Wired or WiFi operation where ENABLED Enables the WiFi interface DISABLED Enables the Wired interface BSS ADDRESS Specifies the WiFi bridge module s static IP address Note If DHCP is ENABLED this parameter will be ignored 192 168 010 001 Is the address in standard octet format...

Страница 48: ...net Mask or Gateway are not allowed and if no server is found the specified static value will be used ENABLED WARNING A server assigned IP address takes precedence over any static address stored in the interface DISABLED Uses the stored static IP Subnet Mask and or Gateway Address SNMP Allows management protocols where ENABLED Sends messages to SNMP compliant devices DISABLED Sends no messages ADV...

Страница 49: ...taneously operation 10BASET HALF Selects 10 Mb half duplex in both directions one way at a time operation 10BASET FULL Selects 10 Mb full duplex in both directions simultaneously operation ADVERTISE CAPABILITY Transmits the printer s communication capability for the Wired network where AUTOMATIC Advertises the DUPLEX CAPABILITY set value ALL CAPABILITIES Advertises all possible values for DUPLEX C...

Страница 50: ...Hex 1B ESC Hex 0x0D Carriage Return ALTERNATE CODES Sets the following command interpretation codes Hex 5E SOH command Hex 7E STX command count by Hex 1B ESC Hex 0x0D Carriage Return ALTERNATE CODES 2 Sets the following command interpretation codes Hex 5E SOH command Hex 7E STX command count by Hex 1B ESC Hex 0x7C Carriage Return CUSTOM CODES Sets the command interpretation codes as needed where S...

Страница 51: ...ommands are handled where ENABLED Processes commands normally DISABLED Ignores commands instead Sensor Type is controlled via the menu setting see Section 4 2 3 SYMBOL SET COMMAND Determines how host Single and Double Symbol Set commands are handled where ENABLED Processes commands normally DISABLED Ignores commands instead the Symbol Set selection is controlled via the menu setting see Section 4 ...

Страница 52: ...el complete F faulted failed label and U unknown C Is the number of expected reads given in two characters D Is the number of good reads given in two characters E Is the internal Job and Sub Job Identifier given in four characters each F Is the data read delimited with semicolons if multiple reads DISABLED Reports no data SCANNER Reports Linear Scanner data RFID HEX Reports RFID data in hexadecima...

Страница 53: ...ORM TEST 1 TIME Selects the number of cuts 1 10 or 100 to perform and then displays the results TEST GPIO Tests the General Purpose Input Output interface where MONITOR GPIO INPUT Displays the logic values for Start of Print SOP Feed Pause and Reprint REPRT signal inputs The values given below are examples only SOP FEED PAUSE REPRT 0 0 0 0 Note Unconnected lines may assume a zero or one MONITOR GP...

Страница 54: ...IN 8 ACTIVE HIGH CURRENT LEVEL 0 BACKUP LABEL PIN 7 DISABLED CURRENT LEVEL 0 TEST SCANNER Tests the Linear Scanner where ALIGNMENT TEST Reads a bar code then displays the decoded data the code type and scan count repeating SCAN TEST Reads a bar code then displays the decoded data the code type and scan count non repeating TEST RFID Tests RFID where TAG DATA Reads the data encoded on the RFID chip ...

Страница 55: ...Displays the values from the ribbon sensor when equipped with the thermal transfer option where RIBBON ADC LOW HIGH 070 104 Are the sensor readings actual values will vary 4 2 8 MCL Options The MCL Options menu contains alternate operating selections Menu Item Details MCL OPTIONS Allows the optional MCL Macro Command Language tool suite to accept peripheral input data where MCL AT POWER UP Allows ...

Страница 56: ...ith application version model and options 2 Use at least 2 inch 51mm wide media and set the Label Width accordingly see Section 4 2 2 3 Bulleted items indicate host changes not yet saved PARALLEL PORT A PORT DIRECTION UNI DIRECTIONAL PARALLEL PORT A NOT INSTALLED COMMUNICATIONS SERIAL PORT A BAUD RATE 9600 BPS PROTOCOL BOTH PARITY NONE DATA BITS 8 STOP BITS 1 SERIAL PORT B NOT INSTALLED SERIAL POR...

Страница 57: ... this label no reprint will occur 4 3 6 User Defined Label The User Defined Label allows a template to be populated by variable data via the printer s control panel or a USB QWERTY keyboard The template is a stored label format where fields delimited by the become variable The printer will prompt the user to enter these variable field data For example the stored label format could contain the data...

Страница 58: ...Message Description Action ACCESS DENIED The password used to access the secured menu was incorrect Enter the correct password CALIBRATION COMPLETE The FEED Key was pressed and held Allow the calibration to complete CANCEL BATCH ENTER KEY YES The CANCEL or TEST Key was pressed during a multiple label job Press ENTER to cancel all remaining labels in the job CANCEL REPRINT ENTER KEY YES The CANCEL ...

Страница 59: ...ce PAUSED The PAUSE Key was pressed or PAUSE MODE is enabled see Section 4 2 5 and now the printer is in a paused condition Press PAUSE PRINTHEAD CLEANING The TEST Key was pressed and held or CLEAN HEAD NOW was selected and now printhead cleaning is in progress No action is required READY The printer is waiting to receive label formats downloads etc Send a label format download etc REMOVE LABEL Th...

Страница 60: ...TING FOR SIGNAL The printer awaits a SOP signal Send the SOP signal from the applicator to the GPIO port XXXX OF XXXX PRINTING A print job is in process as indicated by the batch total and remaining label count No action is required 5 2 Calibration Calibration ensures label detection Perform calibration when the UNCALIBRATED is displayed Two different methods Standard and Advanced Entry are availa...

Страница 61: ...or the printer to initialize 2 Press the Key and then raise the printhead assembly MENU MODE MEDIA SETTINGS You are in MENU MODE 3 Press the Key MEDIA SETTINGS MEDIA TYPE You are in MEDIA SETTINGS 4 Press the Key then scroll to SENSOR CALIBRATION MEDIA SETTINGS SENSOR CALIBRATION Press the Key to cancel this procedure 5 Press the Key SENSOR CALIBRATION PERFORM CALIBRATION You are beginning the pro...

Страница 62: ...Press any key to continue SCAN BACKING PRESS ANY KEY yyy Or for reflective media SCAN MARK PRESS ANY KEY yyy See Section 3 3 for sensor positioning details This sets the backing gap or mark value where yyy is the current sensor reading Note Never position the sensor over a perforation when sampling Note Do not move the Media Sensor after it has been positioned Step Action Displayed Message Comment...

Страница 63: ...xit the menu Users of circular or irregularly shaped die cut media see Note 2 before proceeding If using gap notch or reflective media press and hold the FEED Key Allow at least one label to advance from the printer before releasing the key READY The printer is ready If this calibration was unsuccessful go to Section 5 2 2 Notes 1 WARNING LOW BACKING is a normal message when calibrating notched me...

Страница 64: ...ction 4 2 2 perform an Advanced Entry Calibration as follows Step Action Displayed Message Comment 1 Turn ON the printer UNCALIBRATED Wait briefly about six seconds for the printer to initialize 2 Press the Key and then raise the printhead assembly MENU MODE MEDIA SETTINGS You are in MENU MODE 3 Press the Key MEDIA SETTINGS MEDIA TYPE You are in MEDIA SETTINGS 4 Press the Key then scroll to SENSOR...

Страница 65: ...n press the Key Record the sensor reading as a Label Value in a table similar to the one shown below GAIN TRAN yyy 00 0 31 Or for reflective media GAIN REFL yyy 00 0 31 Selection is denoted by an asterisk The sensor reading equals the yyy value Note Never position the sensor over a perforation when sampling Sampling Table Gain Number Label Value TOF Value Difference Value 00 255 01 02 31 Step Acti...

Страница 66: ...r the center of the notch Reflective adjust the Sensor Eye Mark over the center of the facedown black mark Use the Key to scroll to the 00 GAIN setting and then press the Key Record the sensor reading as a TOF Value GAIN TRAN yyy 00 0 31 Or for reflective media GAIN REFL yyy 00 0 31 Note Never position the sensor over a perforation when sampling Note Do NOT move the Media Sensor after it has been ...

Страница 67: ... of the largest Difference Value GAIN TRAN yyy 31 0 31 Or for reflective media GAIN REFL yyy 31 0 31 For example in the table below Gain Number 08 is chosen because it has the highest Difference Value 146 where both the Label and the TOF Values are above 20 Sampling Table Gain Number Label Value TOF Value Difference Value 00 255 254 1 01 251 240 11 02 241 213 28 03 231 182 49 04 219 150 69 05 212 ...

Страница 68: ...SENSOR LEVELS The sensor readings must be entered into the printer 16 Press the Key Using the Key or the Key set the Paper Sensor Level to the value determined in the previous step Press the Key to select the entry and advance the menu Repeat for the Gap Sensor Level or Mark Sensor Level and the Empty Sensor Level entries PAPER SENSOR LEVEL P 198 G 084 E 014 GAP SENSOR LEVEL P 198 G 084 E 014 EMPT...

Страница 69: ... obtained 5 3 Reset Methods There are three reset methods each with a different affectivity Proceed according to the desired result 5 3 1 Soft Reset To clear any temporary host settings press and hold the CANCEL Key for approximately four seconds 5 3 2 Level One Reset To return the factory default settings or if saved a Factory Setting File turn OFF the printer Press and hold the PAUSE and CANCEL ...

Страница 70: ...addition perform the adjustment when changing to a different width of media A With media loaded download a batch of labels or use a test format and begin printing B While observing the printed labels rotate the Leveling Cam counter clockwise to an over adjusted position see Example 1 C Rotate the Leveling Cam clockwise one click at a time until the printed labels contain a complete even image see ...

Страница 71: ...print quality improvement suggestions in Section 5 4 1 and 7 2 1 If print quality remains unacceptable a Burn Line Adjustment may be necessary Note If you have questions regarding this procedure contact a qualified technician or Datamax O Neil Technical Support for answers A Load the printer with your media and ribbon if required then lower the printhead assembly and rotate the printhead latch int...

Страница 72: ...ptable print quality Note Turning the Adjustment Screws counter clockwise will NOT move the printhead outward if the printhead was adjusted too far inward restart the entire procedure F Tighten the Locking Screws Print a final test label to verify the adjustment 5 5 Printhead Replacement CAUTION Use extreme care when handling the printhead and follow standard ESD prevention procedures Never use sh...

Страница 73: ...rinthead onto the Locating Pins in the Printhead Assembly and secure it with the Printhead Mounting Screw Do not over tighten the screw Note Printhead alignment is normally not required G Clean the Printhead see Section 5 6 1 H If removed load ribbon Lower the printhead assembly and rotate the printhead latch into the locked position Plug in and turn ON the printer Print a Validation Label see Sec...

Страница 74: ...d Supplies Printhead Thermal transfer media after each roll of ribbon and Direct thermal media after each roll of media or as needed Isopropyl alcohol and if necessary Printhead Cleaning Cards or Printhead Cleaning Film see Section 5 6 1 Rollers After each roll of labels after each roll of ribbon or as needed Cotton swab dampened with isopropyl alcohol see Section 5 6 2 Media Path Media Sensor As ...

Страница 75: ...meters used different cleaning methods are recommended Note Streaks can indicate a dirty or faulty printhead Proper cleaning is critical To maintain peak performance of the printer Datamax O Neil offers a complete line of cleaning products including pens cards films and swabs Cotton Swab Procedure for users of direct thermal media or thermal transfer media with wax ribbon A Turn OFF and unplug the...

Страница 76: ...ver then enter the menu and select CLEAN HEAD NOW see Section 4 2 2 E After the cleaning card has been run through the printer reinstall media and ribbon if needed Run a few sample labels and examine them If streaking is still present use the Cleaning Film Procedure below otherwise this completes cleaning Cleaning Film Procedure for users of thermal transfer media and resin ribbon when printing wi...

Страница 77: ...e access cover Unlock the Printhead Latch and raise the Printhead Assembly Remove media and ribbon C Using a Cotton Swab dampened with isopropyl alcohol clean the accessible portion of the roller and then manually rotate the roller to clean the remaining area Allow the roller to dry D Replace ribbon and media E Lower the Printhead Assembly and rotate the Printhead Latch completely back to the lock...

Страница 78: ...se available from our web site then download the desired file onto your computer s hard drive Proceed according to the currently installed version If 2 091 or greater see Section 5 7 1 or 5 7 2 If 2 08 or less see Section 5 7 2 Notes If updating to version 11 021 or greater the Boot Loader must be updated before proceeding see Section 5 8 Also those desiring an alternate menu language must also do...

Страница 79: ...me lpt1 As an example this would be entered as copy i4212_1105 zg lpt1 Where lpt1 can differ to include another port as equipped The Ready Indicator will flash as data is received 2 UPGRADING SOFTWARE No action required The new application is being stored and verified 3 4214 11 05 03 26 2008 No action required The printer has reset and is displaying the new firmware version 4 READY No action requi...

Страница 80: ...on 5 7 1 for an example The printer is ready to accept the new application version Note The parallel port LPT1 must be used to write to the printer 3 UPDATE SOFTWARE READING IMAGE No action required The printer is receiving the new program 4 ERASING FLASH SOFTWARE IMAGE No action required Received and verified memory is now being cleared of the previous program 5 WRITING FLASH SOFTWARE IMAGE No ac...

Страница 81: ...f the problem continues call for service HARDWARE MISMATCH DATA REJECTED Application downloaded was not compatible with the main logic card The firmware used was for a different class model and not supported by this Boot Loader version see CONFIGURATION LEVEL PRINTER KEY Section 4 2 5 INVALID SOFTWARE DATA REJECTED The printer detected an error The possible causes include An invalid or corrupted f...

Страница 82: ...ment s 1 READY Using the DOS copy command where filename is the program to be loaded and lpt1 is the selected interface port enter the following copy filename lpt1 As an example this would be entered as copy boottb99_1101 bs lpt1 Where lpt1 can differ to include another port as equipped The Ready Indicator will flash as data is received 2 UPGRADING SOFTWARE No action required The new program is be...

Страница 83: ...ble lists problems that may not be accompanied by a displayed message If experiencing this problem Try this solution Cannot communicate through the parallel port Send a format to the printer then observe the Ready Indicator If the indicator does not flash check the parallel cable type also check the protocol and port settings of the printer and host Cannot load media through the cutter WARNING Use...

Страница 84: ...tly adjusted See Section 5 4 1 for adjustment details The platen may be dirty or worn See Section 5 6 2 for cleaning details and check wear by visual inspection Missing printed information Check the label format for character placement outside the dimensions of the label All row column values must allow enough space for the height and length of the information to be printed The available memory ma...

Страница 85: ...fy that the ribbon was properly loaded per Section 3 4 If properly loaded then the wrong coating configuration is being used To verify the inked coated side of a ribbon press the sticky side of a label against the surface ink will only lift from the coated side Clean the printhead see Section 5 6 1 and replace the ribbon with a correct type see Section 3 4 If no image is present then Print any tes...

Страница 86: ...nds See Section 4 2 3 The media ribbon combination may not be compatible See Section 7 2 2 The Leveling Cam may be incorrectly adjusted See Section 5 4 1 The Platen may be dirty or worn See Section 5 6 2 The Printhead Burn Line may need adjusting See Section 5 4 2 Skips labels when printing Calibration may be needed See Section 3 5 The Media Sensor may be out of position Readjust the position see ...

Страница 87: ...printhead if the print quality becomes unacceptable GAP MODE WARNING LOW BACKING The printer measured only a small difference between the empty and gap sensor readings Transparent backing or notched media typically gives this indication and a slight delay may occur for the Out of Stock indication no action is required GOODBYE Power has been removed and shutdown is in progress The power switch was ...

Страница 88: ...re has been detected No action required Printing will resume after the printhead cools Fault Messages Fault Messages indicate a problem and appear on the LCD with the highest priority If more than one fault is detected messages cycle Alternate messages may occur when downloading font firmware or Boot Loader files Note To return operation after a fault occurs the fault must be corrected and the FEE...

Страница 89: ...ing the printer power OFF and ON If the fault does not clear call for service GAP MODE CANNOT CALIBRATE Consistently low sensor readings were detected Press any key to continue Ensure that media was inserted in the sensor during the appropriate calibration step also ensure that the sensor is clean Retry the calibration If the problem persists try Advanced Entry Calibration see Section 5 2 2 GAP MO...

Страница 90: ...rinter was powered off or reset during a ribbon out of stock or TOF fault or The printer was unable to complete the calibration Try one of the following procedures Press the FEED Key then clear any related fault condition or Calibrate the printer see Section 5 2 PRESENT SENSOR FAULT The printer cannot detect the Present Sensor Ensure that the option is installed properly Try cycling the power OFF ...

Страница 91: ...ted Press any key to continue Ensure that media was removed from the media sensor during the appropriate calibration step also ensure that no labels are stuck in the media sensor Retry the calibration If the problem persists call for service RIBBON FAULT One of the following has occurred The ribbon sensor values have changed or No ribbon supply hub rotation or only intermittent movement has been d...

Страница 92: ...ries 2 Programmer s Manual 2 Adjust the Heat value 3 Enable only those bar codes to be decoded 4 Decrease the Print Speed or increase the height of the bar code 5 Decrease the Verification Level 6 Ensure the ribbon used contains carbon based inks 7 Ensure that the label stock has a matte finish If the fault does not clear and the bar code is readable on other equipment the scanner may need alignme...

Страница 93: ...not be properly loaded Reload media ensuring that the Media Guide is properly positioned see Section 3 2 4 The Leveling Cam may be improperly adjusted see Section 5 4 1 5 The label may be longer than the value entered Check the Media Settings Maximum Label Length see Section 4 2 2 6 The Media Sensor may be obstructed Check and carefully remove any obstruction labels paper dust adhesive etc If medi...

Страница 94: ...on 4 2 7 Exit the menu and save your changes Afterward HEX DUMP MODE will be indicated by the LCD and all data sent to the printer will be output in hexadecimal code along with the ASCII equivalents After sending a label format to the printer the output will be immediate see sample below As a final note many software programs use bit mapping to construct the format making diagnosis difficult Conta...

Страница 95: ...ass Series 2 Programmer s Manual for details Fonts 9 Bit Mapped Fonts CG Triumvirate Scalable Font and CG Triumvirate Condensed Bold Scalable Font See the Class Series 2 Programmer s Manual for details Communications Interfaces EIA RS 232 DB 25 Serial IEEE 1284 Compliant Parallel Serial Data Rates 1200 2400 4800 9600 19 2K and 38 4K baud Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bi...

Страница 96: ... Transfer Speed 2 6 IPS 51 152 MMPS I 4206 2 8 IPS 51 203 MMPS I 4208 2 12 IPS 51 305 MMPS I 4212 2 8 IPS 51 203 MMPS I 4308 2 6 IPS 51 152 MMPS I 4406 2 4 IPS 51 102 MMPS I 4604 Printhead Resolution 203 DPI 8 0 dots mm I 4206 I 4208 I 4212 300 DPI 11 8 dots mm I 4308 406 DPI 16 0 dots mm I 4406 600 DPI 23 6 dots mm I 4604 Nominal Dot Size 0043 X 0052 11 mm X 13 mm I 4206 I 4208 I 4212 0027 X 0043...

Страница 97: ...08 2 MB I 4212 I 4308 I 4406 I 4604 SDRAM Memory 8 MB I 4206 I 4208 16 MB I 4212 I 4308 I 4406 I 4604 Media Types Roll Fed Die Cut Continuous and Fan Fold Flat on the printable side with no more than 0007 018 mm protrusions on the opposite side Media Roll Capacity 8 203 mm outer diameter wound out labels only Media Core 1 5 or 3 0 38 mm or 76 2 mm inner diameter Ribbon Core 1 010 006 25 6 mm 2 mm ...

Страница 98: ...ngs and ribbons may affect image quality The ribbon back coating can provide printhead protection and depending upon the formula help reduce static buildup The ribbon width when slightly wider than the media can also guard against abrasion 7 2 1 Controlling Print Quality The printer provides flexible print controls Of these the amount of heat applied and the rate of media movement will have the mo...

Страница 99: ...L GPR Plus 10 12 Medium Medium Coated and Uncoated Paper Tag Stock Some Films Some Synthetics Wax GPRPlus 2 10 Low Low Coated and Glossy Paper Tag Stock Some Synthetics Films Wax Resin PGR 2 8 Medium High Synthetics Films Resin SDR 4 6 High High Direct Thermal Ribbon Type Print Speed Print Energy Image Durability Datamax O Neil DTL HSM Thermal Paper N A 10 12 Medium Low Datamax O Neil DTL HSH Ther...

Страница 100: ... G Media edge to sensor aperture distance 20 2 25 H Reflective black mark width 2 50 4 65 I Distance between reflective marks 3 50 J Reflective mark length 3 10 K Label repeat distance 3 35 1 Units of measure are given in inches and referenced by the direction of label feed 2 The reflective black mark must be carbon based placed on the backside of the stock and the reflectance shall be less than 1...

Страница 101: ...nter Part Number 556000 Part Number 556001 For connection to other DCE equipment Flow control is only Xon Xoff For connection to a PC compatible with DB9P communication ports Flow control can be either Xon Xoff or CTS DTR PC DB25P to Printer RS 422 Connection Part Number 556002 Part Number N A For connection to a PC compatible with DB25 communication ports flow control can be either Xon Xoff or CT...

Страница 102: ... I 4206 and I 4208 Y 64 KB No Main logic card Flash reserved for EFIGS Z 4 MB No Optional GPI O Multi Expansion Card reserved for ILPC When power is removed stored data will be lost Print Resolutions and Maximum Label Widths Resolutions and Widths Maximum Print Width Model Printhead Resolution Inches Millimeters Default Setting I 4206 I 4208 I 4212 203 dots inch 8 dots mm 4 10 104 0 4 10 I 4308 30...

Страница 103: ...2 4 0 102 I 4208 Slew 2 8 51 203 8 0 203 Print 2 12 51 305 8 0 203 Feed 2 12 51 305 8 0 203 Reverse 2 4 51 102 4 0 102 I 4212 Slew 2 12 51 305 8 0 203 Print 2 8 51 203 6 0 152 Feed 2 8 51 203 6 0 152 Reverse 2 4 51 102 4 0 102 I 4308 Slew 2 8 51 203 6 0 152 Print 2 6 51 152 5 0 127 Feed 2 6 51 152 5 0 127 Reverse 2 4 51 102 4 0 102 I 4406 Slew 2 6 51 152 5 0 127 Print 2 4 51 102 3 0 76 Feed 2 4 51...

Страница 104: ...t Default Setting I 4206 I 4208 I 4212 100 2030 100 100 I 4308 150 3000 150 150 I 4406 200 4060 200 200 I 4604 300 6000 300 300 000 Column Row Emulation Ranges Emulation Range in dots Model Column Row Default Setting I 4206 I 4208 I 4212 153 203 103 303 203 I 4308 250 300 200 400 300 I 4406 356 406 306 506 406 I 4604 550 600 500 700 600 ...

Страница 105: ... EFIGS languages and any additional languages are stored on Module Y a 64KB Flash Module located on the main logic card It is okay to download menu files generated for a lesser firmware revision to new firmware any messages that are not defined are displayed in English For the procedures below the printer will accept the menu downloads from any available port The language creation programs support...

Страница 106: ...fy an existing one Tips A Message Size When entering new messages reference the MAX column this is the maximum number of characters allowed for this field Warnings are displayed when the number of characters is exceeded or when trying to modify the MAX value Beware that cutting and pasting fields could defeat this warning system B Two Line Messages Some of the message are displayed as two lines Th...

Страница 107: ...the printer one method is the DOS copy command copy small ls lpt1 b Reset the printer by pressing and holding the CANCEL Key for approximately four seconds Verify the operation by printing a Configuration Label see Section 4 3 2 The new font selection will be printed on the label under SYSTEM INFORMATION OPTIONAL LANGUAGES or select the new language in the SYSTEM SETTINGS MENU LANGUAGE in the prin...

Страница 108: ... request Therefore following an update it is recommended that a reset be performed to lock the module otherwise a software package may Clear All Modules thus destroying the new menu language s Module Y can be UNLOCKED by sending this DPL string STX KpY0 To restore the factory generated EFIGS image download the file 832296 01A to the printer This file is located on the Datamax O Neil FTP site The l...

Страница 109: ...nique filenames of up to nineteen characters in length Enables the host via special DPL commands to control parameters previously accessible only from the Control Panel Note If file sharing among printers do not include unique parameters such as calibrations and adjustments When using the Control Panel to save a configuration file see Section 4 2 5 the keypad functions are as follows The DOWN ARRO...

Страница 110: ...TING AS The Key can also be used 5 CONFIGURATION FILE SAVE SETTING AS Press the Key Press the Key to exit this selection Enter a file name using the Key to scroll through the characters The Key can also be used 6 SAVE SETTING AS Note To change an accepted character select the delete function solid flashing block then press the ENTER Key Use the Key to accept the character Continue entering the fil...

Страница 111: ...driver installation for Windows XP other installations will be similar Windows XP Driver and Port Installation 1 Start the Windows Add Printer Wizard The following screen should appear Click Next 2 Ensure that Local Printer is selected and then click Next 3 Select on Create a new port and then select Standard TCP IP Port from the drop down menu Click Next 4 Click Next ...

Страница 112: ...e field does not need to be changed When finished click Next 6 Ensure Standard is selected and then click Next 7 Confirm your settings and then click Finish 8 Click on Have Disk 9 Insert the Accessories CD ROM and click Browse 10 Browse to the DRIVERS Seagull folder on the CD ROM ensure the file for 95 98 ME 2000 and xp inf is selected and click OK ...

Страница 113: ...and then click Next 13 Name your printer in the Printer name field Next select whether or not to set this printer as your default printer Then Click Next 14 Select whether or not to share this printer on your network Then Click Next 15 Select No then Click Next 16 Confirm your settings and then click Finish ...

Страница 114: ...ted with the Digital Signature Not Found window click Continue Anyway to continue installation 18 Your computer will now copy the necessary files from the CD ROM The driver and port installation is now complete The printer can be selected through any Window s application ...

Страница 115: ...umeric symbols contained in a given font checksum An alphanumeric error detection method used in many bar code symbologies for informational security continuous media An uninterrupted roll or box of label or tag stock media that contains no gap notch or mark to separate individual labels or tags core diameter The inside diameter measurement of the cardboard core at the center of a ribbon or media ...

Страница 116: ...of form IPS inches per second Imperial measurement of printer speeds label A paper or synthetic printing material typically with adhesive backing label length The distance from the top of the label to the bottom of the label as it exits the printer label repeat The distance from the top of one label to the top of the next label label tracking Excessive lateral side to side movement of the media as...

Страница 117: ...or positioning the label at the start of print position ribbon An extruded polyester tape with several layers of material one of which is ink like used to produce an image on the label also referred to as foil ribbon wrinkle An undesirable overlapping of the ribbon during the printing process that leads to voids on the printed label typically caused by an improper leveling cam adjustment roll medi...

Страница 118: ...Operator s Manual ...

Страница 119: ...he software you have chosen to create the labels A Windows printer driver can be found on CD ROM for printing from common applications If you wish to write a custom program a copy of the Programmer s Manual can also be found on the CD ROM 1 1 2 2 U Un np pa ac ck ki in ng g After removing the printer from the packaging material check the contents The following items should be included Printer Powe...

Страница 120: ...in the Off position Place the printer on a firm level surface Ensure that the Power Switch on the Printer is in the Off position Connect the AC Power Cord to the receptacle on the back of the Printer and then plug the AC Power Cord into a properly grounded outlet The power supply automatically detects and then adjusts to the applied line voltage see Appendix A for the acceptable voltage ranges Pow...

Страница 121: ...ations your host must have supporting software The Serial Connection needs a serial interface cable with specific pin outs for proper communications part numbers and pin outs are given below contact your reseller to order The interface supports RS 232C communications via a DB 9 connector Serial port settings are menu selectable and must match your host s serial port settings Part 32 2300 01 Part 3...

Страница 122: ...h and raise the Printhead Assembly 2 Rotate the Media Guide down Printhead Latch Printhead Assembly Media Guide 3 Slide the Roll Media onto the Media Hub 4 Route the Media through the printer as shown Raise the Media Guide The Media Guide should be pushed inward so that it is just touching the edge of the Media Roll Media Media Hub Media Guide ...

Страница 123: ...media and ensure proper tracking Printhead Assembly Printhead Latch If the printer does not correctly sense the top of each label it may be necessary to calibrate the printer see Section 3 4 Media Calibration The printer is factory set to use 4 inch media and ribbon if thermal transfer equipped When using a different width of media ribbon refer to Section 5 3 ...

Страница 124: ...l To adjust 1 With media loaded as described in Section 2 2 grasp the Slide Tab and move the Sensor Eye Mark into position over media according to the table below Sensor Eye Mark Slide Tab Media Sensor Selection and Adjustment Media Type Sensor Eye Mark Position Sensing Required Die cut Near the middle of the label Gap Notched Centered over the notch Notch Reflective Centered over the black mark B...

Страница 125: ...ished via the NETira CT configuration Utility see section 3 3 or via the printers menu system see section 4 5 1 Open the media cover Rotate and unlock the Printhead Latch and raise the Printhead Assembly Printhead Latch Printhead Assembly 2 Slide the Ribbon Roll onto the Ribbon Supply Hub until it rests against the flange Ensure the ribbon unwinds in the correct direction see Ribbon Routing The il...

Страница 126: ...Ribbon Routing Diagrams CSI Coating Side In Ribbon Routing CSO Coating Side Out Ribbon Routing ...

Страница 127: ... Printhead Assembly and rotate the Printhead Latch to the locked position Route the ribbon up and then around to the Ribbon Take Up Hub winding it several times in a clockwise direction to secure it in place Printhead Assembly Printhead Latch Ribbon Take up Hub 5 Close the cover and press the Feed button several times to position the ribbon and ensure proper tracking ...

Страница 128: ... the OPTImedia selection 1 Press the MENU BUTTON 2 Make sure MEDIA SETTINGS is highlighted then press the ENTER KEY 3 Make sure OPTimedia is highlighted then press the ENTER KEY 4 Using the DOWN BUTTON Scroll to the model number prefix of the label media being used and then press the ENTER KEY 5 For direct thermal media an OK will be displayed then press the EXIT KEY to exit the menu system For th...

Страница 129: ...ption dispensed automatically for application If equipped follow the instructions below to begin using the Internal Rewinder 1 Press down then pull outward to remove the Front Fascia 2 Remove Thumbscrew and Tear Plate Fascia Thumbscrew Tear Plate 3 Place the Arc Plate on the front of the printer as shown below and tighten the Thumbscrew to secure it Thumbscrew Arc Plate ...

Страница 130: ...ewinder Hub 5 Wrap the media around the Rewinder Hub Insert the end of the media into a Slot in the Rewinder Hub Slide the Media Retainer into the Slot to secure the media Media Rewinder Hub Media Retainer Slot 6 Rotate the Rewinder Hub by hand to take up any slack in the media There should be at least 2 or 3 full wraps of the media on the Rewinder Hub before starting printing to ensure tight rewi...

Страница 131: ...nd keypad In addition to providing current printer information the mode dependent panel allows the items in the main display area and the key functions to change as operational events require Ready Receiving Data Stop Paused Fault Error Time and Date Status Line Icon Status Line see section 3 1 1 Soft Key Labels Soft Keys Menu Navigation and Control Buttons see chapter 4 ...

Страница 132: ...e process Display large fonts DPL Input Mode DPL LINE Input Mode LINE PL Z Input Mode PL Z AUTO Input Mode AUTO SD SD memory card detected USB HOST USB memory or keyboard detected Wired network Connected Wired network Server inaccessible WLAN associated with Access Point WLAN not associated with Access Point WLAN ADHOC Mode ...

Страница 133: ...ter s front panel menu under Communications USB Port USB Device Class Installing the Windows Driver Place the Accessories CD Rom included with your printer into your computers CD Rom drive Once the CD Rom starts select Install Windows Driver from the main menu and follow the instructions on the screen to install When prompted select your printer from the list i e Datamax O Neil I Class MarkII Cont...

Страница 134: ...ng matches the size of the label you are using If you cannot find a match for your label click New and enter the dimensions of your label Options Tab Print Speed Printhead Temperature These two settings will have the greatest effect on print quality Some label stocks will require more heat and slower print speeds to generate a quality image The Windows application software used to create the label...

Страница 135: ...ctly with some printers Be sure your printer s firmware version is 10 03_0016B or greater USB and Parallel Port Connection Requirements Using Netira CT with an USB or parallel port connection requires a Windows driver to be installed and the driver to be set to Print directly to the printer Install the Windows driver as described in section 3 6 Then follow the steps below to set the driver setting...

Страница 136: ...onnections Close the Open a configuration file dialogue box a In the toolbar from the drop down menu box select the appropriate port Then click on the Query Printer Icon For Ethernet Connections Close the Open a configuration file dialogue box a In the toolbar Click on the TCP IP Configuration Icon b In the TCP IP Configuration dialogue box enter the IP address of the printer and click OK The IP a...

Страница 137: ...necessary to the printer configuration 4 Once complete send the new settings to the printer using the Send button Note When sending the changes to the printer only the changes displayed on the current page will be sent You must click the Send button for each page that has been modified ...

Страница 138: ...d and the media will be advanced to the next top of form if calibration was successful or CALIBRATION FAILED will be displayed if calibration was not successful In this case check the hints listed below to help resolve the problem Calibration Hints WARNING LOW BACKING is a normal message when calibrating die cut media mounted on a highly translucent liner or notched tag stocks If the initial attem...

Страница 139: ...ON Then using the DOWN Button scroll to PERFORM CALIBRATION Press ENTER again and then press YES to proceed PERFORM CALIBRATION Press NO to abort this procedure D With no media installed press ESC REMOVE LABEL STOCK PRESS ESC KEY Yyy This sets the empty value where yyy represents the current sensor reading E Proceed according to the media type Die Cut Remove a label or two from the liner then inst...

Страница 140: ...y represents the current sensor reading 1 If using preprinted media ensure that the area placed over the sensor is free of text graphics or borders 2 See Section 2 3 for sensor adjustment instructions G Observe the calibration result CALIBRATION COMPLETE Calibration was successful If WARNING LOW BACKING is displayed calibration was successful H Press ESC then EXIT to return to READY When calibrati...

Страница 141: ...on Make sure MEDIA SETTINGS is highlighted and press ENTER Then using the DOWN button scroll to SENSOR CALIBRATION Printer Menu C Using the DOWN Button highlight ADVANCED ENTRY then press ENTER ADVANCED ENTRY Press EXIT to abort this procedure D Scroll to TRAN SENSOR GAIN or REFL SENSOR GAIN if using reflective media then press ENTER TRAN SENSOR GAIN 25 0 31 The following examples detail die cut m...

Страница 142: ...31 This is the Label Value for a gain setting of 00 Sample Calibration Table Gain Number Label Value TOF Value Difference Value 00 252 01 02 31 Step Action Displayed Message Comment G Use the UP and DOWN Arrow buttons to increment the Gain Number by one and then Record the Label Value Repeat this process for each Gain Number TRAN SENSOR GAIN 01 0 31 This is the Label Value for a gain setting of 01...

Страница 143: ...IN 31 0 31 1 Do not position the Media Sensor under a perforation and if using preprinted media ensure the label area placed over the sensor is free of text graphics lines etc 2 Do not move the Media Sensor after this step I Lower and latch the Printhead Assembly Using the UP and DOWN Arrow buttons set the Gain Number to 00 Record the reading as a TOF Value for Gain Number 00 in the table TRAN SEN...

Страница 144: ...t K In your sample calibration table where both the Label Value and TOF Value are at least 20 subtract the amounts and record the result as a Difference Value see below Identify the largest Difference Value and the corresponding Gain Number This Gain Number will be used to resample the media TRAN SENSOR GAIN yyy 0 31 31 In this example Gain Number 18 is chosen because where both values are at leas...

Страница 145: ...sembly Record the sensor reading as P B Raise the Printhead Assembly Place the liner notch or mark over the Media Sensor then lower and latch the Printhead Assembly Record the sensor reading as G or M C Raise the Printhead Assembly Remove all media from the Media Sensor then lower and latch the Printhead Assembly Record the sensor reading as E TRAN SENSOR GAIN yyy 0 31 18 Where yyy is a numerical ...

Страница 146: ...the ESC Key Scroll to GAP SENSOR LEVEL or if using reflective media MARK SENSOR LEVEL and then press ENTER Set the Gap or Mark value determined in Step M and then press ENTER GAP SENSOR LEVEL 0 255 042 This is the Gap or Mark value P Press the ESC Key Scroll to EMPTY SENSOR LEVEL and then press ENTER Set the Empty value determined in Step M and then press ENTER EMPTY SENSOR LEVEL 0 255 009 This is...

Страница 147: ...The printer is ready for use If the calibration attempt fails try desensitizing the sensor as follows Re enter the ADVANCED MENU Go to MEDIA SETTINGS SENSOR CALIBRATION ADVANCED ENTRY TRAN or REFL SENSOR GAIN and lower the corresponding GAIN SETTING by one Exit the menu and save your changes Test your media at the new setting If necessary repeat until a usable Gain Setting is obtained ...

Страница 148: ...igation Buttons allow Menu System entry negotiation and parameter selection functions Soft Key Labels Soft Keys MENU Button Enters the Menu System returns to the previous menu level Press and hold to adjust display contrast To change printer settings or perform diagnostics press the MENU Button then observe the display for available selections When the number of selections present is greater than ...

Страница 149: ...ommunications Diagnostics After selecting the Advanced Menu it will be accessed whenever the MENU BUTTON is pressed To enable the Advanced Menu proceed as follows 1 Press the MENU BUTTON 2 Using the UP or the DOWN BUTTON scroll to SYSTEM SETTINGS then press the ENTER KEY 3 Scroll to MENU MODE then press the ENTER KEY 4 Scroll to ADVANCED MENU then press the ENTER KEY Upon completion OK will be dis...

Страница 150: ...a USB QWERTY keyboard The template is a stored label format where fields delimited by an ampersand become variable The printer will prompt you to enter the variable field data For example the stored label format could contain the data 19131423443 ENTER NAME Afterward when recalled from memory the printer s display will indicate the variable field ENTER NAME 1 Variable data can be any part of the D...

Страница 151: ...nches that the printer will feed media to find TOF when the Sensor Type is set to GAP or REFLECTIVE before a TOF Fault is declared where 8 00 Is the default setting Maximum Label Length should typically be 2 5 to 3 times the physical length of the label PAPER EMPTY DISTANCE Sets the distance 0 99 99 inches the printer will attempt to feed before an Out Of Stock Fault is declared where 0 25 Is the ...

Страница 152: ...default setting EMPTY SENSOR LEVEL Establishes the threshold for the empty value 0 255 where 000 is the default setting TRAN SENSOR GAIN Establishes the sensitivity of the transmissive sensor 0 31 where 15 is the default setting REFL SENSOR GAIN Establishes the sensitivity of the reflective sensor 0 31 where 15 is the default setting PRINTHEAD CLEANING Controls the automatic cleaning alert and fun...

Страница 153: ...Controls the rate of label movement during printing where x x in sec FEED SPEED Controls the rate of label movement between printing areas where x x in sec REVERSE SPEED Controls the rate of label movement 2 0 5 0 inches per second during backup positioning where 4 0 in sec Is the default setting SLEW SPEED Controls the rate of label movement 2 0 16 0 inches per second between printing areas when ...

Страница 154: ...atting adjustments where DARKNESS Controls the strobe time 1 64 to establish the nominal HEAT setting for printhead specific thermal characteristics where 32 Is the default setting CONTRAST Allows fine tuning 1 64 of the gray adjustment for print quality where 32 Is the default setting ROW ADJUST Shifts the vertical start of print position in xxx dots to fine tune the ROW OFFSET setting where 0000...

Страница 155: ...LE Selects from a list of modules available for formatting by the printer Choosing FORMAT MODULE will erase existing data in the selected module DELETE FILE Selects from the list of available files for deleting see Section 6 3 File Handling Messages COPY FILE Selects from the list of available files for copying prompting you for the destination module before execution UNPROTECT MODULE Selects from...

Страница 156: ...Card s GPIO function where GPIO DEVICE Sets the option to work with a specific device type where DISABLED Disables the option APPLICATOR Enables parameters for related label applicator functions Completion upon last SOP de asserts Data Ready DRDY FEED allowed at any time and DRDY upon PAUSE APPLICATOR2 Enables parameters for alternate label applicator functions Completion upon 1 msec overlap of Da...

Страница 157: ...ipped only where ENABLED Enables the output signal DISABLED Disables the output signal System Settings The System Settings menu contains label formatting operation and control functions Menu Mode Configuration File Internal Module Default Module Scaleable Font Cache Single Byte Symbols Double Byte Symbols Time And Date Media Counters Print Configuration Configuration Level Set Factory Defaults For...

Страница 158: ...llocated for the scaleable font engine where 384 KBytes Is the Default Setting SINGLE BYTE SYMBOLS Selects the code page used to print single byte fonts including ARABIC 8 ISO 15 ITALIAN ISO 17 SPANISH CYRILLIC LEGAL ISO 11 SWEDISH ISO 60 DAN NOR HP4000 ZAPF DINGBAT SYMBOL DESKTOP MATH 8 TURKISH 8 ITC ZAPF DINGBAT 100 MACINTOSH PS TEXT ITC ZAPF DINGBAT 200 PS MATH UTF 8 ITC ZAPF DINGBAT 300 PC 858...

Страница 159: ...ware version and installed options 2 To capture all the data use media that is at least 2 inches 51 mm wide and set the Label Width in Media Settings according to the width of your labels CONFIGURATION LEVEL Displays the hardware and software levels of the printer where This information is also provided on the Configuration Label PRINTER KEY Identifies the unique key number of the printer in the f...

Страница 160: ...has been printed providing the most accurate time stamps but at a slower throughput rate PAUSE MODE Allows for controlled interactive printing where ENABLED Requires you to press the PAUSE Key to print each label DISABLED Labels are printed without pausing Default Setting PEEL MODE Allows the printer to wait until the Start of Print signal is received via the optional GPIO Port to feed a label whe...

Страница 161: ...lculations based on 200 dots per inch and the exceptions noted below Exceptions Data Terminator processing When printing I 2 of 5 bar codes D J and L the first non numeric character processed will terminate the bar code data field Bar Size exception When printing I 2 of 5 bar code L if the bar size specified is greater than P 25 it is automatically decreased to 10 Human Readable Fonts fixed size W...

Страница 162: ...000 Retraction occurs when the next label is received and processed Default Setting FONT EMULATION Allows font substitution for all internal fonts where STANDARD FONTS Prints using a standard internal font Default Setting CG TIMES Prints using the CG Times font USER ID S50 Prints using a downloaded font LABEL STORE Determines the command recall level used when retrieving stored label formats where...

Страница 163: ...no Linear Scanner attached the printer will perform in the STANDARD setting except that VOID will be printed on the faulted label 2 VOID will not be printed if insufficient text space exists see VOID DISTANCE below or if the fault occurred after printing 3 The text can be customized see the Programmer s Manual for details VOID DISTANCE Sets the distance to backup and then print VOID on a faulted l...

Страница 164: ...lectable and is the Default Setting STOP BITS Sets the number of stop bits where 1 2 1 One stop or two stop bits are selectable and is the Default Setting PARALLEL PORT A Controls the communication setting for the parallel port where PORT DIRECTION Determines if data is returned from the printer where UNI DIRECTIONAL No data is returned communication is one way BI DIRECTIONAL Data is returned in c...

Страница 165: ...P ENABLE Sets SNMP NO Default Setting YES TELNET ENABLE Enable Disable Telnet protocol NO Default Setting YES FTP SERVER ENABLE Enable Disable FTP protocol NO Default Setting YES HTTP SERVER ENABLE Enable Disable FTP protocol NO YES Default Setting LPD PRINT ENABLE NO YES Default Setting TCP PRINT ENABLE NO YES Default Setting NETCENTER ENABLE NO Default Setting YES GRATUITOUS ARP Sets time interv...

Страница 166: ...ssigned IP address takes precedence over any static IP address stored in the interface IP ADDRESS Specifies the static IP Address of the interface in the standard octet format SUBNET MASK Specifies the static Subnet assigned to the interface for example 255 255 255 000 DEFAULT GATEWAY Specifies the Gateway Address the interface will use for example 192 168 10 1 DUPLEX CAPABILITY Specifies the tran...

Страница 167: ...ard broadcasts over the network using BOOTP protocol to receive addresses from the responsible server at startup Manual modifications to IP Address Subnet Mask or Gateway Address are not allowed and if no server is found the specified static value will be used Default Setting A server assigned IP address takes precedence over any static IP address stored in the interface IP ADDRESS Specifies the s...

Страница 168: ... commands are handled where ENABLED Processes commands normally Default Setting DISABLED Ignores DPL speed commands instead the speeds are controlled via the menu setting TOF SENSING COMMANDS Determines the way in which DPL Gap Continuous and Reflective commands are handled where ENABLED Processes commands normally Default Setting DISABLED Ignores DPL TOF commands instead TOF is controlled via the...

Страница 169: ...s where TEST PRESENT SENSOR Performs a functional test of the Present Sensor by indicating LABEL PRESENTED when a label blocks the sensor and LABEL NOT PRESENTED when no label blocks the sensor Note that this test can also be used to check the sensor function of the Peel Present option TEST CUTTER Performs a functional test of the Cutter where PERFORM TEST 001 TIMES Cycles the cutter blade a selec...

Страница 170: ...h the thermal transfer option where RIBBON ADC LOW 111 RIBBON ADC HIGH 249 iPH REPORT Displays the IntelliSEAQ printhead report data where VIEW Displays the data PRINT Prints a reference label iPH REPORT TUE 12 44PM 23MAY2006 4212 HE25 060224 090 PRINTHEAD SERIAL 5x 00289 PRINTHEAD MODEL 163 PRINTER SERIAL 60430014 PRINTHEAD INCHES 11175 INSTALLATION DATE INITIAL 02 02 2006 INSTALLATION DATE LAST ...

Страница 171: ...ent and a cotton swab After every roll of media Peel Off Roller Rotate the peel off roller and clean it thoroughly with solvent and a cotton swab After every roll of media Media Path Solvent After every roll of media Peel Tear Bar Solvent As needed Media Sensor Air blow Monthly Exterior Mild detergent or desktop cleaner As needed Interior Brush or vacuum cleaner As needed It is recommended that a ...

Страница 172: ...an the printhead 1 Turn Off and unplug the printer 2 Open the cover Unlock the Printhead Latch and raise the Printhead Assembly Allow the printhead to cool before proceeding 3 Move media and ribbon away from the printhead as necessary 4 Using a Cotton Swab moistened not soaked with isopropyl alcohol gently wipe away any build up on the printhead surface paying close attention to the Burn Line Allo...

Страница 173: ...Adjustment is not engaged 3 Press and hold the TEST Key for approximately four seconds The printer will begin the cleaning routine 4 In cases of heavy build up or if high heat values are typically used for printing flip the card over and repeat Step 3 5 Reinstall your ribbon and media if necessary readjust the Media Width Adjustment see Section 5 3 Lower and lock the printhead Close the cover ...

Страница 174: ...across the label as shown in Example 1 below 3 While observing the printed output rotate the Leveling Cam clockwise until the image is complete with even contrast as shown in Example 2 below Thumbscrew Example 1 Over adjustment Too much adjustment produces an image that fades across the label To correct this move the Thumbscrew to the right Example 2 Correct adjustment The proper adjustment produc...

Страница 175: ...media loaded download your label format or use a Test Menu format then begin printing a small batch of labels B While observing the printed output turn each Pressure Adjustment Screw use a small coin or screwdriver by the same amount until the image is complete with even contrast Counterclockwise to increase applied pressure or Clockwise to decrease applied pressure Ensure that each arrow points i...

Страница 176: ... the cover if ribbon is installed remove it 3 With the printhead locked in the down position loosen the Printhead Mounting Screw it will remain in the assembly 4 Unlatch the Printhead Assembly While holding the Printhead raise the assembly Disconnect the two cables and then remove the old Printhead 5 While carefully holding the new Printhead connect both cables 6 Position the Printhead onto the Lo...

Страница 177: ... computer s hard drive 2 Launch the NETira CT configuration utility and query connect to the printer see section 3 3 for more information on NETira CT It is recommended that the configuration be saved before downloading firmware and restored when finished Be sure to check the box labeled Include Sensor Calibration Data on Open when restoring the configuration 3 Go to the Tools Upgrade Firmware Sel...

Страница 178: ... Firmware Select the binary files BIN files for each of the Boot files 4 Check the Select and Download Boot 1 file Select and Download Boot 2 file and Erase System and or User Area boxes and click send to initiate the download Be sure only that only one communication cable is connected to the printer before attempting the firmware upgrade Do not attempt to send any other data or perform operations...

Страница 179: ... should hear the cutter blade rotate and position itself properly However if the problem continues call for service The LCD is blank but the Ready Indicator is On The display contrast may set too low Press and hold the MENU Key for 3 seconds then use the up and down arrow keys until the display reappears Erratic feeding The printer may require Calibration see Section 3 4 Erratic printing instead o...

Страница 180: ...cations ensure that the interface cable meets the requirements found in Section 2 1 2 Missing print on left or right side of the label Information may be formatted outside the label dimensions Check your software program label size For display equipped printers also check the values in the menu for Print Control Column Offset and Print Control Custom Adjustments Column Offset see Section 4 5 No po...

Страница 181: ...e is no image on the used ribbon Print any Internal Test Label see Section 4 4 If an image is printed then check the protocol and port settings for both the printer and host These settings must match The heat setting may be too low Make an adjustment in the software program or through the menu The media ribbon combination may be incorrect Contact a Media Representative The printhead or printhead c...

Страница 182: ...5 3 The Platen Roller may be dirty or worn clean or call for service Skips labels when printing Media Calibration may be needed see Section 3 4 The Media Sensor may be out of position readjust the position see Section 2 3 The format may be within 1 8 inch of the label s trailing edge Try reducing or moving the format slightly Unable to print rotated text The characters may be formatted outside the...

Страница 183: ...racter string To print the Hex Dump Label To begin go to the Diagnostics menu and enable Hex Dump Mode see Section 4 5 Exit the menu and save the changes Now HEX DUMP MODE will be indicated by the display and all data sent to the printer will now be output in hexadecimal code along with the printable ASCII equivalents as shown below To exit Hex Dump Mode re enter the Diagnostics Menu and disable t...

Страница 184: ... to 38 C Humidity 10 95 non condensing AC Input Voltage 90 132 or 180 264 VAC 47 63 Hz auto ranging Printing Print Method Direct Thermal Thermal Transfer optional Print Speed 2 12 IPS 51 305 MMPS I 4212e 2 10 IPS 51 254 MMPS I 4310e 2 6 IPS 51 152 MMPS I 4606 Resolution 203 dpi 8 dots mm I 4212e 300 dpi 11 8 dots mm I 4310e 600 DPI 23 6 dots mm I 4606e Tear Bar Tear Down DRAM Memory 32MB FLASH Mem...

Страница 185: ...o media approx 1968 600 m long Ribbon Core 1 010 006 25 6 mm 2 mm inner diameter Communications Interface USB RS 232 DB 9 and IEEE 1284 Compliant Centronics Parallel Baud Speed 600 to 38 400 bits per second BPS Handshaking Xon Xoff CTS DTR Parity Even Odd or None Stop Bits 1 or 2 Data Bits 7 or 8 Embedded Fonts and Barcodes The printer is equipped with the most popular industry fonts and bar codes...

Страница 186: ...Liner width 1 00 4 65 C Gap or notch between labels 3 10 D Label length 3 25 E Media thickness 0025 010 F Notch opening width 20 500 G Media edge to sensor aperture distance 20 2 25 H Reflective black mark width 2 50 4 65 I Distance between reflective marks 3 50 J Reflective mark length 3 10 K Label repeat distance 3 35 1 Units of measure are given in inches and referenced by the direction of labe...

Страница 187: ...t is recommended to print a Network Report This Network Report is generated by the printer and lists important default information such as the IP and MAC Addresses as well as SSID for wireless equipped cards To print the Network Report Press the PAUSE FEED CANCEL buttons at the same time 4 Verify the printer has obtained a valid IP address for your network If a valid IP address was not obtained or...

Страница 188: ...l web pages are divided into 10 pages that are accessible via the navigation bar on the left hand side Most of the items on these pages mimic the printer s internal menu For more information on the function of these settings see the corresponding function in Chapter 4 You must provide a password to change any settings the default password is sysadm If any address parameters were changed such as IP...

Страница 189: ...lid static IP addresses for Printer IP Address Printer Subnet Mask and Printer Gateway 3 Scroll down the page to Network Type select infrastructure from the drop down box 4 In the SSID field type the name of the SSID of your access point 5 Under the WIFI Security and Authentication set any security authentication settings necessary for your network 6 Scroll down to the bottom of the page enter the...

Страница 190: ...etup is made via a wired connection the Wireless connection if equipped can now be configured in ad hoc mode using a static IP address To configure the wireless card in Ad hoc mode you must configure your host computer to match the IP settings of the printer Refer to your operating system s or your wireless network card documentation for information on how to configure your computer 1 Open your we...

Страница 191: ...nter the password at the top of the page default is sysadm and click Execute to restart the printer 11 Once the printer has restarted the icon will be displayed signifying that an wireless connection has been obtained Allow up to 90 seconds for the printer to make a connection 12 From Windows you may now View Wireless Networks From the list of available wireless networks select the printer that yo...

Страница 192: ...xt 2 Make sure that Local Printer is selected and then click Next 3 Select on Create a new port and then select Standard TCP IP Port from the drop down menu Click Next 4 Click Next 5 In the Printer Name or IP Address field enter the IP address or NetBIOS name of your printer The Port Name field does not need to be changed When finished click Next 6 Make sure Standard is selected and then click Nex...

Страница 193: ...ct whether or not to set this printer as your default printer Then Click Next 14 Select whether or not to share this printer on your network Then Click Next 15 Select No then Click Next 16 Confirm your settings and then click Finish 17 If prompted with the Digital Signature Not Found window click Yes to continue installation 18 Your computer will now copy the necessary files from the CD ROM The dr...

Страница 194: ...odify the existing column in the spreadsheet click on the Generate DPL file s radio button and then send that file s to the printer Software requirements for modifying the menu language are as follows Microsoft Excel must be purchased by user Img2dl exe is a program used during the process to create the DPL file and Common xls also provided at the web site above is the Menu Dictionary Place Img2dl...

Страница 195: ...dify the MAX value however if cutting and pasting fields this warning system may be defeated Two Line Messages Some of the message are displayed as two lines These are indicated in the comment fields Comments This field can be modified with no effect D After editing is complete highlight all of the columns to be created by pressing the letter above the column more than one column can be selected E...

Страница 196: ... changes when prompted A reset will occur as font validation is performed An error has occurred if the printer displays the new language selection but all messages remain in English In this case re check your process or contact Datamax O Neil Technical Support be ready to provide the Common xls and DPL download files created Other error messages are also possible Menu Language Error Message Descri...

Страница 197: ... UNLOCKED by sending this DPL string STX KpY0 To restore the factory generated EFIGS image download the file 832296 01A to the printer This file is located on the Datamax O Neil FTP site The letter at the end of the file name e g A specifies the revision The latest revision will be available on the FTP site Downloading the same language twice will automatically delete the first occurrence but will...

Страница 198: ...The screen shot below is an example of Unicode defined languages Chinese Russian Note the only additional information required is the double in row 1 ...

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