Daktronics DAKT-0204-02, Руководство пользователя

Страница: 30 / 63

26 Replacement Parts
Before Contacting Daktronics
Identify these important part numbers:
Display Serial Number: ___________________________________________________________________________
Display Model Number: __________________________________________________________________________
Contract Number: ________________________________________________________________________________
Installation Date: _________________________________________________________________________________
Sign Location (Mile Marker Number): ______________________________________________________________
Daktronics Customer ID Number: __________________________________________________________________
1. Call Daktronics Customer Service.
Market Description Customer Service Number
Schools (primary through community/junior colleges), religious
organizations, municipal clubs, and community centers
877-605-1115
Universities and professional sporting events, live events for
auditoriums, and arenas
866-343-6018
Financial institutions, petroleum, sign companies, gaming, and
wholesale/retail establishments
866-343-3122
Department of Transportation, mass transits, airports, and
parking facilities
800-833-3157
2. After receiving the new exchange part, mail the old part to Daktronics.
If the replacement part fixes the problem, send in the problem part which is being replaced.
a.
Package the old part in the same shipping materials in which the replacement part arrived.
b. Fill out and attach the enclosed UPS shipping document.
c.
Ship the part to Daktronics.
3. Daktronics will charge for the replacement part immediately, unless a qualifying service
agreement is in place.
In most circumstances, the replacement part will be invoiced at the time it is shipped.
4. If the replacement part does not solve the problem, return the part within 30 working days, or
Daktronics will charge the full purchase price.
If, after the exchange is made, the equipment is still defective, please contact Customer Service
immediately. Daktronics expects immediate return of an exchange part if it does not solve the
problem. The company also reserves the right to refuse parts that have been damaged due to acts of
nature or causes other than normal wear and tear.
Repair & Return Program
For items not subject to exchange, Daktronics offers a Repair & Return Program. To send a part for repair,
follow these steps:
1. Call or fax Daktronics Customer Service.
Refer to the appropriate market number in the chart listed on the previous page.
Fax:
605-697-4444
2. Receive a Return Materials Authorization (RMA) number before shipping.
This expedites repair of the part.