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Warranty Claims Procedure
Smartec Warranty Time Frames
Electric Product Group
2 Year
Noncommercial Usage
1 Year
Commercial Usage
2 Year
Commercial Usage
Electric Drive - ZT Yes No No
Electric Drive - LT Yes No No
Hydraulic Units
Hydraulic Unit Replacement Up to Two hours maximum
Hydraulic External Repair Up to One hour maximum
Hydraulic Internal Repair Up to Three hours maximum
A. Claims submitted to Hydro-Gear will require a Hydro-Gear, OEM, Outdoor Power Equipment Institute (OPEI) or
equivalent claim form from the servicing dealer. Dealer claims must provide all pertinent information typical on OPEI
claim forms, i.e.., owner's name, servicing dealer, Hydro-Gear Serial Numbers, symptoms, repair date, and type of
use, etc.
B. Complete Hydro-Gear product Model Number and Serial Number must be provided.
C. All claims must be filed within 45 days of unit failure.
D. Warranty claims will be processed in accordance with: BLN-51371 for the United States and Canada; BLN-51373
for Europe, and BLN-51374 for Australia.
E. Hydro-Gear reserves the right to reduce or reject a warranty claim which does not comply with the stated proce-
dures.
F. Warranty labor rate(s) will be set by Hydro-Gear.
G. Labor rate time guidelines will be as follows:
Electric Units
Electric Unit (Transaxle) Replacement Up to Two hours maximum
Electric Unit (Transaxle) External Repair Up to One hour maximum
Electric Unit (Transaxle) Internal Repair Up to Three hours maximum
Electric Component Replacement or Repair Up to One hour maximum
Hydro-Gear Warranty Time Frames
Hydraulic Product Group
2 Year
Noncommercial Usage
1 Year
Commercial Usage
2 Year
Commercial Usage
ZT-1800 / ZT-2100 / ZT-2200 (EZT)
ZT-2800
Yes No No
ZT-3100 / ZT-3200 Yes Yes No
ZT-3400 / ZT-3600 / ZT-3800 / ZT-4400 /
ZT-5400
Yes - Yes
SST Yes No No
RT-310 Yes Yes No
T1 / T2 / T3 Yes No No
310-0510 / 310-0610 / 310-0710 Yes No No
310-2000 / G700 / 310-3000 / 310-3500 Yes No No
Pumps (PC) Yes Yes No
Pumps (PJ, PE, PL, PG, PK, PR, PW, PY) Yes - Yes
Piston Motor (HGM-H, PRM) Yes - Yes
Figure 1: Hydraulic Warranty Time Frames
a) All warranty times listed in Figures 1 & 2 are for products originally installed in a machine by an OEM manufacturer.
b) See sections I(B), I(C), II(A) and II(B) on the Warranty Periods page for Rental Application, Replacement Part, and Replace-
ment Unit warranty information.
Figure 2: Smartec Warranty Time Frames