Trouble Shooting
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Troubleshooting
This section describes the most common issues that might occur with your scanner. Please look for a problem
description that matches your situation and follow the recommendations before requesting a service call.
Error reporting
A yellow flashing led on the keypad or an error message box onscreen and a WIDEsystem Status tab error report means an error
has occurred.
Correcting common errors
Read the error message box onscreen and look for more information in WIDEsystem to try and remedy the problem
Look for a description of the error in the following troubleshooting section and try to remedy the problem that way
Assistance
Contact your service provider if the:
Problem cannot be remedied through the action suggested onscreen
Type of problem and its remedy is not described in this guide
System fails to report the error on your screen
Before seeking help write down the:
Scanner model and serial number from the label on the back of the
scanner.
Firmware version. See the section on downloading new firmware
above.
NOTE:
Look on the scanner manufacturer website for your service
provider contact information.
Error detected - yellow led blinks
Serial
number
Model
number
