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Contacting RUCKUS Customer Services and Support
The Customer Services and Support (CSS) organization is available to provide assistance to customers with active warranties on their RUCKUS
products, and customers and partners with active support contracts.
For product support information and details on contacting the Support Team, go directly to the RUCKUS Support Portal using
, or go to
https://www.ruckuswireless.com
and select Support.
What Support Do I Need?
Technical issues are usually described in terms of priority (or severity). To determine if you need to call and open a case or access the self-service
resources, use the following criteria:
•
Priority 1 (P1)—Critical. Network or service is down and business is impacted. No known workaround. Go to the Open a Case section.
•
Priority 2 (P2)—High. Network or service is impacted, but not down. Business impact may be high. Workaround may be available. Go to
the Open a Case section.
•
Priority 3 (P3)—Medium. Network or service is moderately impacted, but most business remains functional. Go to the Self-Service
Resources section.
•
Priority 4 (P4)—Low. Requests for information, product documentation, or product enhancements. Go to the Self-Service Resources
section.
Open a Case
When your entire network is down (P1), or severely impacted (P2), call the appropriate telephone number listed below to get help:
•
Continental United States: 1-855-782-5871
•
Canada: 1-855-782-5871
•
Europe, Middle East, Africa, Central and South America, and Asia Pacific, toll-free numbers are available at
support.ruckuswireless.com/contact-us
and Live Chat is also available.
•
Worldwide toll number for our support organization. Phone charges will apply: +1-650-265-0903
We suggest that you keep a physical note of the appropriate support number in case you have an entire network outage.
Self-Service Resources
The RUCKUS Support Portal at
https://support.ruckuswireless.com
offers a number of tools to help you to research and resolve problems with your
RUCKUS products, including:
•
Technical Documentation—
https://support.ruckuswireless.com/documents
•
Community Forums—
https://forums.ruckuswireless.com/ruckuswireless/categories
•
Knowledge Base Articles—
https://support.ruckuswireless.com/answers
•
Software Downloads and Release Notes—
https://support.ruckuswireless.com/#products_grid
•
Security Bulletins—
https://support.ruckuswireless.com/security
Using these resources will help you to resolve some issues, and will provide TAC with additional data from your troubleshooting analysis if you still
require assistance through a support case or RMA. If you still require help, open and manage your case at
https://support.ruckuswireless.com/
Preface
Contacting RUCKUS Customer Services and Support
RUCKUS ICX 7550 Switch Hardware Installation Guide
Part Number: 53-1005648-04
9
Содержание RUCKUS ICX 7550
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