General support
5-2
Chapter 5: Service
98-144390-C
5.1.2
Help desk and diagnostics report
On this page you can enter the support contact for this installation, download the user and
installation manual and download a diagnostics report.
1. Select
HELPDESK
from the left navigation pane.
2. Click the link, enter support contact information and click
Apply
.
3. To download the user and installation manual (this manual) click
Download manual
.
4. To upload an updated manual to the antenna click
Browse
and locate the new file, then
click
Upload
.
Check for a newer version at www.cobham/satcom, Service and Support, Cobham
Satcom Service and Support, Technical Downloads.
5. Click
Legal notice
to display the licence text for the source code of the parts of the
EXPLORER 3075GX software that fall under free and open source software.
6. In the section
Download Reports
click the button
Download
. The diagnostics report
(txt file) is downloaded to your computer.
The diagnostics report contains information relevant for the service personnel. It is also
useful documentation of the current setup. The report contains all parameters set during
configuration. The main sections are:
• Software
• System
• Hardware
• Setup - System data
• Network - LAN and WLAN configuration
• Modems
Figure 5-1: Web interface: HELPDESK
Important
The diagnostics report contains the encryption key of the WLAN
(cfg.net.wlan.key).
