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eVenue Tempo
P r o d u c t S u p p o r t a n d W a r r a n t y
Product Support and Warranty
CoachComm offers product support from 8:00 a.m. to 5:00 p.m. Central Time, Monday through Friday. Depending on the details
of your maintenance/support plan, you may have access to CoachComm’s after-hours support line (800-749-2761). CoachComm
LLC support and service personnel are ready to help you with any issues you may have. All questions and/or requests for a Return
Authorization Number should be directed to the Customer Service Department:
Customer Service Department
CoachComm LLC
Voice: 800-749-2761 or 334-321-2300
Fax: 866-793-SERV (7378) or 334-821-0397
[email protected]
Sending Equipment for Repair or Maintenance
Do not send any equipment directly to the factory without first obtaining a Return Material Authorization (RMA) Number. Obtaining a
Return Material Authorization Number will ensure that your equipment is handled promptly. In addition, CoachComm personnel may
provide a Service Request Form (SRF) for you to complete and return with your equipment.
If a CoachComm Customer Service or Support representative directs you to send equipment to us for repair or maintenance, all
shipments of CoachComm products should be made via UPS, or the best available shipper, prepaid and insured. The equipment
should be shipped in the original packing carton; if that is not available, use any suitable container that is rigid and of adequate
size to surround the equipment with at least four inches of shock-absorbing material. All shipments should be sent to the following
address and must include a Return Material Authorization Number:
CoachComm, LLC Customer Service Department
Attn: Return Material Authorization #
205 Technology Parkway
Auburn, AL 36830-0500
Product returns should follow this same procedure.
