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Call Home Support for NetScaler Instances on
NetScaler SDX
Apr 08, 2014
The Call Home feature monitors your NetScaler instances for common error conditions. You can now configure, enable or
disable the Call Home feature on NetScaler instances from the Management Service user interface.
Note: The NetScaler instance has to be registered with the Citrix Technical Support server before Call Home can upload the
system data to the server when predefined error conditions occur on the appliance. Enabling the Call Home feature on the
NetScaler instance initiates the registration process.
Enabling and Disabling Call Home on a NetScaler Instance
You can enable the Call Home feature on NetScaler instance from the Management Service. When you enable the Call
Home feature, the Call Home process registers the NetScaler instance with the Citrix Technical Support server. The
registration takes some time to complete. During that time, the Management Service displays the progress of registration..
To enable the Call Home feature, navigate to Configuration > NetScaler > Call Home, select the NetScaler instance, and
click the Enable button. In the confirmation page, click Yes.
To disable the Call Home feature, navigate to Configuration > NetScaler > Call Home, select the NetScaler instance, and
click the Disable button. On the confirmation page, click Yes.
If you enable Call Home, you can configure the following options:
1. (Optional) Specify the administrator's email address. The Call Home process sends the email address to the Support
server, where it is stored for future correspondence regarding Call Home.
2. (Optional) Enable Call Home proxy mode. Call Home can upload your NetScaler instance’s data to the Citrix TaaS server
through a proxy server. To use this feature, enable it on your NetScaler instance and specify the IP address and port
number of an HTTP proxy server. All traffic from the proxy server to the TaaS servers (over the Internet) is over SSL and
encrypted, so data security and privacy are not compromised.
To configure Call home on the NetScaler instance from the Management Service
You can configure the Call Home feature on a single instance or on multiple instances at the same time.
To configure Call Home feature on a single NetScaler instance, navigate to Configuration > NetScaler > Call Home, select
the NetScaler instance and click Configure button. In the Configure Call Home page, click OK.
Содержание NetScaler SDX 11500
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