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S e n d f e e d b a c k t o n x 5 0 0 0 - d o c f e e d b a c k @ c i s c o . c o m
1-5
Cisco Nexus 5000 Series Switch CLI Software Configuration Guide
OL-16597-01
Chapter 1 Configuring Smart Call Home
Information About Call Home
You can customize predefined alert groups to execute additional CLI
show
commands when specific
events occur and send that
show
output with the Call Home message.
You can add
show
commands only to full text and XML destination profiles. Short text destination
profiles do not support additional
show
commands because they only allow 128 bytes of text.
Call Home Message Levels
Call Home allows you to filter messages based on their level of urgency. You can associate each
destination profile (predefined and user defined) with a Call Home message level threshold. The switch
does not generate any Call Home messages with a value lower than this threshold for the destination
profile. The Call Home message level ranges from 0 (lowest level of urgency) to 9 (highest level of
urgency), and the default is 0 (Nexus 5000 Series sends all messages).
Call Home messages that are sent for syslog alert groups have the syslog severity level mapped to the
Call Home message level.
Note
Call Home does not change the syslog message level in the message text.
lists each Call Home message level keyword and the corresponding syslog level for the syslog
port alert group.
Obtaining Smart Call Home
If you have a service contract directly with Cisco Systems, you can register your devices for the Smart
Call Home service. Smart Call Home provides fast resolution of system problems by analyzing Call
Home messages sent from your devices and providing background information and recommendations.
For issues that can be identified as known, particularly GOLD diagnostics failures, Automatic Service
Requests will be generated with the Cisco TAC.
Smart Call Home offers the following features:
Table 1-2
Severity and syslog Level Mapping
Call Home Level
Keyword
syslog Level
Description
9
Catastrophic
N/A
Network-wide catastrophic failure.
8
Disaster
N/A
Significant network impact.
7
Fatal
Emergency (0)
System is unusable.
6
Critical
Alert (1)
Critical conditions that indicate that immediate
attention is needed.
5
Major
Critical (2)
Major conditions.
4
Minor
Error (3)
Minor conditions.
3
Warning
Warning (4)
Warning conditions.
2
Notification
Notice (5)
Basic notification and informational messages.
Possibly independently insignificant.
1
Normal
Information (6)
Normal event signifying return to normal state.
0
Debugging
Debug (7)
Debugging messages.